home All about YouTube Profession Administrator. Who is an Administrator? Description of the profession. What does an administrator do? Working as a project administrator What an administrator should not do

Profession Administrator. Who is an Administrator? Description of the profession. What does an administrator do? Working as a project administrator What an administrator should not do

The administrator's job responsibilities are established by senior management. All of them must be indicated in the job description, otherwise they have no legal force. In addition, this document must be presented to the administrator for review immediately before he assumes a new position.

As for the main points that the job description contains, everything depends on the specifics of the job. Indeed, despite the similarity of responsibilities, each structure has some differences. For example, there is a huge gap between hotel workers and, say, system administrators.

Who is an administrator?

But we should start with who the administrator is. Indeed, despite the prevalence of this position, many do not quite understand the range of responsibilities that fall on them. So, an administrator is a person who is responsible for order in a certain organization.

That is, the administrator’s job responsibilities oblige him to monitor the quality of the work of his wards, communicate with clients (including resolving conflict situations), monitor the cleanliness of the rooms, and so on.

Who can become an administrator?

In general, people who have completed secondary education can apply for this position. However, with increasing competition in the labor market, the requirements for candidates for the post of administrator have also increased. Thus, people with higher education who know foreign languages have much better chances than their less enlightened colleagues.

Moreover, in order to get into a promising position, the future employee will have to complete special courses. True, quite often management trains people with potential at their own expense. There are also some areas of administration that require specialized education. For example, a system administrator.

How to write a job description correctly?

All documents of this type are created under the careful supervision of management. Ready-made templates are used as a sample, which can be supplemented or changed at will, based on the needs of the organization. However, despite this, the administrator’s job responsibilities should not contradict the labor code, and also have clauses that violate the current legislation of the Russian Federation.

Often such a document has four points:

General provisions, which indicate the main requirements for the candidacy of an administrator. Also here you should indicate the employee’s immediate superiors, the replacement procedure, the required level of knowledge, and so on.
Responsibilities. They include the entire list of what an administrator is required to do.
Rights – the part where all the privileges of a given employee are indicated.
Responsibility is a particularly important point that establishes the punishment for a particular act.

Sample job description

This option is universal and suitable as a starting template for any organization. However, it should be remembered that most items will need to be changed based on management considerations.

I. General provisions

An administrator is a specialist who belongs to the category of office employees.
Persons over 18 years of age who have completed secondary education can apply for this position.
This specialist reports directly to the head of the hotel/restaurant/club.
The administrator must be able to:

correctly distribute responsibilities between employees of the organization;
eliminate all conflict situations both within the team and outside it;
competently convey all the necessary information about services and tariffs to the clients of this organization.

II. Responsibilities

The administrator is obliged:

Create all the necessary conditions for a comfortable stay of customers on the territory of the establishment.
Provide all necessary information on services, tariffs and discounts.
Maintain all types of customer bases, as well as take measures to effectively increase them.
Resolve all conflict situations with clients, staff and management.
Ensure cleanliness and order in the territory entrusted to him.
Monitor compliance with discipline within the work team.
Provide managers with all information about their organization.

III. Rights

This specialist has the right:

Take an interest in all management decisions related to both the internal and external policies of the organization.
Make suggestions to improve staff performance.
Demand compliance with all norms and rules established by this document, as well as the Labor Code of the Russian Federation.
Make decisions based on your own considerations, unless they contradict this agreement.

IV. Responsibility

The following penalties may be applied to the administrator:

For failure to comply with management orders, an employee may be subject to administrative liability.
For malicious violations of discipline and negligence, the administrator may be demoted, including dismissal.

This is just an approximate example of what the main document regulating the actions performed by the administrator might be. The job description largely depends on the specific organization. Therefore, as an example, let’s look at the most common types of this profession.

Responsibilities of a store administrator

Often, such vacancies exist only in supermarkets, as well as in stores that are part of a large retail chain. The main feature of this position is that the person holding it has to monitor the effectiveness of sales.

Based on this, we can conclude that the job responsibilities of a store administrator are primarily aimed at:

improving the work of sellers;
development of marketing techniques;
control over the quality of goods.

Responsibilities of a restaurant administrator

The restaurant business is built on attracting customers with delicious dishes and quality service. If the first depends to a greater extent on the work of the chef, then the second is the lot of the administrator.

It is he who must monitor everything that can affect the mood of clients. So, the main job responsibilities of a restaurant administrator are as follows:

organization of coordinated work of personnel;
communication with customers;
creating a favorable atmosphere in the room;
providing information regarding the menu and the work of the chef.

Hotel business

The most extensive job responsibilities of a hotel administrator are. This is due to the fact that this specialist has to manage many aspects of life inside the hotel.

Thus, the job responsibilities of a hotel administrator prescribe:

ensure the comfort of guests;
provide information regarding hotel accommodation, local cuisine, attractions, etc.;
monitor the cleanliness of the hall, rooms, corridors;
keep records of reservations;
Monitor the performance of staff and, if necessary, make the necessary adjustments.

Special category of administrators

As mentioned earlier, some categories in this area still require certain education. Thus, the job responsibilities of a system administrator imply having a diploma as an IT specialist. Otherwise, he will not be able to perform the tasks assigned to him.

Also, similar requirements may be presented in some other areas, depending on the specifics of production and management’s opinion on this matter.

The hotel business is a promising area for investment and career building today. Today, almost all localities have their own hotels. The modern pace of life involves regular trips for work or personal purposes. And finding yourself in an unfamiliar city, every person is faced with the need to look for an accommodation option. That is why, with proper organization, hotel services are always in demand. Where to start a career in this field and what are the responsibilities of a hotel administrator?

General information about the profession

A hotel administrator is a person who warmly greets guests at the reception. The responsibilities of this employee include registering guests, making payments and organizing customer service. Depending on the size of a particular hotel and the organization of staff work, one administrator or several administrators may work per shift. Accordingly, the set of responsibilities of a specialist in this profile is changing. Today, the trend for the hotel business is to improve the quality of service. In most hotels, one of the employees must be on duty in the lobby at all times. Its main function is to receive requests from guests already living in the complex and to accommodate new guests.

Basic functions and responsibilities of a hotel administrator

New guests enter the hotel lobby, the administrator should greet them warmly, offer available rooms for accommodation and tell them about all the additional services of the hotel. After this, this employee registers the guests, issues room keys and checks in. The responsibilities of a hotel administrator include communicating with customers and satisfying their requests. Hotels usually have an internal telephone that guests can use to call the front desk with any problems or needs they may have. Usually this is an order for some additional services, complaints about minor breakdowns in the room, requests for cleaning, to wake up at a certain time, or, on the contrary, not to disturb. Often the administrator is also responsible for the entire hotel management of the complex. This specialist can manage the purchase, is obliged to monitor the interiors and technical equipment of the complex and promptly report to the hotel director about all the needs of the establishment.

Subordinate staff

What are the responsibilities of a hotel administrator, besides registering and advising guests, as well as organizing their services? This specialist can confidently be called a manager. Usually, even in small hotels, a certain number of employees are subordinate to the administrator. These are maids, janitors, electricians, mechanics and other service personnel employed by the hotel. In large complexes, several administrators may work. This is very convenient, for example, if the hotel is multi-story and there are more than 10 rooms on each floor. In this case, all regular (junior) administrators report to one senior administrator, and each of them has a specific set of responsibilities. But in general, the staff of registration and guest service managers performs the same set of functions. The responsibilities of a senior hotel manager include managing all subordinate employees and optimizing their performance.

Personal qualities

A hotel administrator must be a good psychologist and be able to communicate. This specialist must find an approach to each client, be able to listen and resolve a wide variety of situations. Calm, balanced people can make a career in this profession. Responsibility, the ability to quickly process information and make decisions are also important qualities that can help to efficiently perform the duties of a hotel administrator. Working in the hotel business is interesting, but it also comes with regular minor challenges. Therefore, resistance to stress and original thinking, which helps to quickly resolve various difficulties, will also help.

Education, skills and abilities

The duties of a hotel administrator and his functions place more demands on the personal qualities of the applicant than on his level of education. However, it will not be possible to get a job in a large prestigious hotel chain without a specialized diploma from a university. You can also obtain this specialty at a secondary specialized educational institution. Many hotels hire applicants with higher and secondary vocational education in any profession. The most important thing is that during the interview the candidate can prove that he is capable of efficiently performing all the duties of a hotel administrator. Some employers have higher requirements for applicants. This could be computer knowledge or fluency in foreign languages.

How to become a hotel administrator?

You can try to find a job in the hotel business with any education. A big plus for the applicant is experience in a similar position in any other field. For example, administrators of beauty salons, restaurants or entertainment complexes can always try to get a job in a hotel. Before submitting your resume for review or scheduling an interview, learn more about the job responsibilities of a hotel receptionist at a particular establishment. Among the features of this profession, one can highlight a specific schedule, because in many hotels the reception desk is open around the clock. In this case, administrators usually work in shifts, in 2 or 3 shifts, respectively.

An administrator is a very responsible and important position, present in almost every serious and developing project. At the same time, not everyone clearly understands what an administrator does, what he does, and for what he receives a salary from the employer (often the project owner)?

Features of the administrator's work

In fact, the profitability of the project directly depends on the quality and professionalism of the administrator’s activities. This is complex work, which implies that the specialist understands the ongoing internal processes and is able to competently control the work of his subordinates, directing their actions and actions in the right direction, beneficial to the interests of the company.

In order to get a job as an administrator (for example, in a computer club), it is not at all necessary to have a higher education. Although more serious and larger organizations are unlikely to agree to hire a “man from the street” without proper education and a diploma for the role of administrator.

In general, a project administrator is a leadership position that is negotiated individually and depends on the type of activity of the production or enterprise, project or virtual representative office.

In any case, the administrator has to resolve personnel issues, participate in the appointments of project employees, communicating with each subordinate individually.

Desirable character traits of an “ideal” administrator include:

goodwill
ability to communicate with different people
literacy (speech and writing)
professionalism (regarding the specifics of the activity).

How to become an administrator

To apply for an administrator position, it is recommended to familiarize yourself with the topic of the work to the maximum. Today there are all the means and opportunities for this. So, it won’t hurt the administrator:

take training courses;
take part in training on communication with clients and employees;
improve your qualifications with the help of special literature and textbooks;
thoroughly understand the goods or services provided by the employer’s project;
Learn to understand marketing and trading.

The ideal administrator: what is he like?

A good administrator is able to resolve any controversial issues from clients or subordinates, offering compromise solutions that will suit both disputing parties. Dealing with objections is another common point in the work of an administrator, which one has to deal with almost every day.

At the same time, the resource administrator never commits actions or actions that are contrary to the external and internal benefits of the company.

The administrator is also required to be able to defend the interests of the project in which he participates, and this requirement applies to a variety of areas.

For example, an administrator changes people who do not correspond to their positions, people who are unable to solve the assigned tasks. The interests of the company are the most important indicator for the person representing it!

In general, the administrator has enough work! And it is precisely because of this that this activity is well paid. The salary is also influenced by the specifics of the job, the level of responsibility, and the breadth of authority of the administrator.

Administrator is a fairly universal profession. In order to try yourself in it, you do not need to have deep knowledge of some narrow profile. Main qualities for a beginner specialist of this kind is:

sociability and ability to get along easily with people;
ability to speak competently;
attentiveness;
emotional stability;
interest in the matter, the desire to treat it informally.

Possession of the listed features will make it easy to navigate the responsibilities that are dictated by the unique nature of the organization - be it a dental clinic or a sports club.

However, there is no rule without exceptions: in some prestigious companies, quite strict requirements are imposed on administrators - impeccable knowledge of foreign languages and certain legislative acts, having a higher economic or managerial education, etc.

Main responsibilities of an administrator

The administrator is essentially a manager. The specific scope of his responsibilities directly depends on the type of institution. Managers are needed:

A specialist, as a rule, interacts with both clients and junior staff. For example, a restaurant administrator is responsible not only for receiving guests and organizing banquets, but also for training newcomers. He also has to deal with paperwork - filling out reports, maintaining inventory, drawing up employment and vacation schedules.

An employee working in a store is required to be on the sales floor almost constantly. There is usually a separate place for him, but in practice he rarely gets bored at the counter: he has to accept the goods, make sure that the sellers have correctly laid out the products on the shelves, and answer customer questions.

The clinic administrator primarily serves visitors - answers phone calls, creates individual cards, and accepts fees for appointments. He also has to carry out instructions from management - send faxes, sort out correspondence. Working in a medical institution, one inevitably has to become familiar with the basics of medicine - it is important to clearly understand what competencies each doctor or diagnostician has.

Constant contact with people, often dissatisfied and conflict-oriented, is perhaps the most essential minus profession. Even in cases where it would be humanely appropriate to respond sharply to someone’s complaints, the administrator must remain polite and smiling.

The manager's working day is most often coincides with company working hours: The administrator opens the hall in the morning and locks it in the evening. In cases where the company does not close at night (for example, a bar), a shift schedule is drawn up.

Prospects for employment and career growth

Is the profession of administrator in demand?

Quite. A very significant proportion of Russian employers are interested in personnel of this specialization. Our website is regularly updated, check them out. If you already have an idea of what type of institution you want to work in, pay attention to the selection of recent vacancies for managers.

Any profession is interesting, complex, and has its own characteristics. A prestigious, promising profession - hotel administrator. Any hotel visitor is greeted, first of all, by the administrator. Based on the appearance of the administrator and the impression from the conversation with him, the first impression of the hotel and its employees is formed.

Creating an idea of the hotel is a responsible task for the administrator. The impression, of course, should only be positive. Of course, he must be executive and strictly fulfill the duties of an administrator. It is desirable that he have one more aspect, rather an innate one - charisma. The administrator must be able to present himself and the hotel from a very good side and leave a good impression.

In a large hotel there may be more than one administrator; usually several people take over a shift, because there must always be at least one employee at the reception. Based on the work of the administrator, residents of the hotel can judge the class and its respectability, so the owners take a responsible approach to choosing an applicant for a vacancy. Particularly careful selection is carried out if the hotel has premium rooms.

The main functions of the administrator are essentially representative. Previously, inns also had some kind of administrators - their functions were usually performed by the owner. He received visitors, established his own rules at the inn and controlled their implementation.

An administrator position is required in hotels, recreation centers, guest houses, etc. They are especially needed in resort cities, where a large number of people vacation at the same time.

The tourism sector is constantly actively expanding, new hotels, mini-hotels, and hostels are appearing.

Administrator requirements

The administrator must be an educated, attentive, polite and responsive person. He must be stress-resistant and fair when dealing with conflict situations. You must be an excellent psychologist, find an approach to each client, be able to listen carefully and help if necessary.

Only people who are balanced, responsible, and able to react quickly in a difficult situation can grow up the career ladder. They must be able to quickly process a large amount of information received. Communication skills and responsibility are the main criteria of an administrator.

In his resume, the applicant must indicate work experience in a similar position in a hotel. It must be, according to the job description, at least two years. It is advisable to provide a reference from a previous place of work.

Ideally, it should have the following qualities:

sociability. He will be able to quickly and easily establish contact with guests and answer questions that arise within his competence;
speech must be correct. Defects in diction and too fast pronunciation negatively affect the transmission of the required information;
intelligence. In some situations, you need to make a decision very quickly and only the right one. Moreover, it must be fair in a conflict situation;
strictly fulfill all your duties. Take full responsibility for document management and primary accounting;
ability to resolve conflicts. The ability to adequately perceive any situation. The skill of polite communication helps to smooth out misunderstandings. The client should remain satisfied in any situation, and the budget should not suffer;
willingness to temporarily combine the proposed position with another position, to work overtime (in the event that the manager does not violate the norms of the Labor Code).
knowledge of a foreign language at a conversational level (most often English). This is important when talking with foreigners and increases the star rating of the hotel;
be able to use a computer;
be familiar with office work;
have the skills of competent telephone negotiations, be able to answer questions posed briefly and clearly;
have a secondary or higher specialized education, undergo special training at a hotel business school, complete courses for hotel administrators.

As part of the hotel, the administrator is a mid-level management specialist.

Regardless of the difficult situation or possible conflict, the administrator should always be calm, relaxed, cheerful and, most importantly, always remain friendly and fair. The ability to communicate is an important quality of an administrator.

According to the job description, the main functional responsibilities of the administrator are as follows:

carry out coordination in the work of the hotel, general control, guided by the rules of the hotel complex and legislation.

He must know the documentary base:

regulatory documents and labor legislation;
have basic knowledge in management;
clearly know your duties, rights, orders of the manager and carry them out;
principles of running a hotel business;
directly perform the following functions:
control and take direct part in the business activities of the hotel. He must monitor the rational use of financial resources and prevent unreasonable spending. Within the limits of their competence and qualifications, conduct cost reporting activities;
systematize requests for room reservations;
communicate with guests, take into account their wishes and comments;
contribute in every possible way to a comfortable stay for guests;
carry out constant monitoring of the condition and readiness for occupancy of the rooms (change of linen, cleaning, tidy appearance of the premises);
take part in the purchase of furniture, equipment and other accessories for rooms, taking into account their status;
exercise control over the integrity of hotel property that has material value;
monitor compliance by employees with basic labor discipline standards, as well as fire safety;
provide information about the operation of the hotel. It is necessary to inform clients about the services provided: the availability of rooms, the services provided and their cost;
accept requests and monitor their implementation by subordinate employees;
advise guests on the rules of residence, provide answers to questions that arise, accept requests for services, and respond to comments.

When contacting by phone, it is important to indicate not only the address of the hotel, but also how best to get to it. Tell guests about the most interesting memorable places and cultural institutions that it is advisable for tourists to visit:

monitor compliance by staff with their duties to comply with internal regulations. All personnel must perform their work responsibly;
resolve conflict situations regarding the level of service. Receive complaints from guests and promptly take measures to eliminate deficiencies. Each room has a telephone and the client can always contact the administrator and report his needs;
make proposals to improve service for guests;
coordinate the work of hotel staff;
responsibility for the coherence of actions in the work of all personnel;
book hotel rooms;
register, place guests at the hotel, issue room keys;
work with documentation and correspondence;
make payments to guests, prepare reporting documentation;
monitor accommodation and compliance with rules;

Administrator rights

The main powers of the employee are:

familiarization with management decisions regarding guest services;
reporting to management about problems that arise when communicating with visitors, about identified shortcomings, making specific proposals, and eliminating them;
making recommendations to improve service and delivery of services;
issuing various instructions to subordinate employees;
monitoring the work of staff when performing their direct duties in serving visitors;
constructive interaction with the manager for the normal performance of their functions.

The hotel manager can increase or decrease the proposed list. At the same time, the structure must indicate the place occupied by the administrator and his contacts for resolving emergency or complex issues.

Administrator Responsibility

Most often, the administrator is responsible for the following:

failure to comply with one's duties according to the job description;
exceeding one's powers;
intentional infliction of material damage.

Violation is punishable by deprivation of material and other types of incentives, and possible dismissal. Incentives can be in the form of bonuses, telephone payments, and various subscriptions. There may be a system of fines for repeated minor violations. Each offense must be considered individually and the law must not be violated. Typically, the employee retains the right to accept tips from visitors.

What the administrator is guided by

In his work, the administrator is guided by:

hotel charter;
internal rules, which are prescribed in the organization’s regulations;
orders, instructions from the manager;
job description of the administrator;
general rules of business etiquette;
the labor discipline in force at the hotel.

When hiring, he must be familiar with all current internal regulations and instructions of this hotel and confirm his familiarization with a signature.

Administrator job description

The main functions of the job description:

structure of production activities;
regulation of administrator activities.

With its help, the manager conveys his criteria, requirements, and functional responsibilities of the position.

It regulates the rights, requirements, and responsibilities of the administrator. It is necessary to evaluate work activity, improve qualifications, and make decisions on further promotion of the employee. The main purpose of the job description is competent personnel management.

It is important not only to read the instructions, but to follow them conscientiously and responsibly.

The job description must contain:

name of the hotel, who approved it and when, document (indicated at the top of the document);

The “General Provisions” section provides information:

indicates the category to which the employee belongs. The administrator is a specialist;
who appoints and dismisses from office. Hotel director on the basis of an order;
a person who may be appointed to a position;
management documents;
rules and information that you need to know.
education requirements.
in the “Job Responsibilities” section, the responsibilities for personnel management are given and the actions that must be performed are indicated;
in the “Rights” section the rights in the activity are indicated;
in the section “Evaluation of work and responsibility” it is indicated how the evaluation of activities is carried out, responsibility for failure to comply with the requirements of the instructions for his position;
in the section “Relations by position” it is indicated to whom the administrator reports and with whom he resolves important issues that arise;

At the end of the instructions it states:

name of the manager's position;
personal signature of the manager (with transcript);
visa of an employee who has read the instructions;
visas of employees approving the document.

The instruction is developed by the head of the department, who is obliged to coordinate it with a lawyer, the head of the personnel department, and the head of labor protection. After making clarifications, amendments, additions, and the necessary signatures, the document must be approved by the head of the hotel.

Administrator salary

The salary of an administrator depends, first of all, on the region in which the hotel is located, on its prestige and the quality of the service provided to clients. The salary of a particular employee is determined by the level of his personal professionalism, the quality of his work and the amount of time worked for a particular month. On average in the country, it is now approximately 30 thousand rubles.

Many hotels provide various additional payments in the form of bonuses, incentive bonuses, the provision of free useful services, for example, payment for meals, telephone services, and subscriptions to gyms and cultural events.

As in any other business, the better an employee performs, the higher his personal salary, but still the determining factor in this industry is the level of the hotel’s “stars” and the overall level of service of this hotel chain.

Conclusion

Hotel administrator is a popular profession, especially with the ever-increasing mass of tourists. He is required in a hotel, hotel, hostel, recreation center, and greets guests who cross the threshold of the hotel. Comfortable living depends on it. The administrator's specialty is responsible, quite complex, but interesting and exciting. You can communicate with many interesting people from different countries.

The administrator must have the characteristics inherent in the profession - the presence of charisma, an innate trait, and always be invisible to visitors. If you truly perform your duties conscientiously, according to the job description, there will be no complaints or dissatisfaction from the hotel residents.

If the administrator maintains comfort and order in the hotel, coordinates all work, and tells guests about the services provided and attractions in the surrounding area, then they will be satisfied. If he is always friendly, cheerful, and sociable, then the guests will be in a good mood. Many of them will definitely want to visit memorable sights again and stay in a hotel with friendly staff.

To further familiarize yourself with the professional responsibilities of hotel administrators, you can watch the video; it also contains the main legal acts that the administrator must follow in his workplace.