home Facebook Transport company energy new urengoy tracking. Reviews about TC "Energia". Transport company "Energia": addresses, cargo delivery. Now to log into your personal account

Transport company energy new urengoy tracking. Reviews about TC "Energia". Transport company "Energia": addresses, cargo delivery. Now to log into your personal account

Companies are often needed by businessmen, and sometimes by ordinary citizens, when they need to deliver large items that are not suitable for sending by mail to another city or country. At first glance, the task is unsolvable. But nothing is impossible, because there are companies that specialize in such services. One of the largest is TC "Energia". It works in hundreds of directions within the post-Soviet space and abroad. When you first contact a cargo carrier, especially if valuable items are to be sent, you want to collect as much information as possible. Therefore, today we will study what former and current clients say about TC Energia. Reviews will allow you to create a fairly objective picture of the company’s activities and the possibility of cooperation with it.

Area covered

This is the first advantage that seriously distinguishes a cargo carrier from its competitors. Most flights are provided within Russia. In total, there are 242 branches here, that is, in each administrative center and city with more than 100,000 people there are several points where you can contact and transfer cargo. This is very convenient for the consumer, thanks to which TC “Energia” is becoming more and more famous. Reviews emphasize that when there is a lack of time, the proximity of the collection point is very important, if not decisive. In addition to the territory of the Russian Federation, there are 6 branches in China, 5 in Kyrgyzstan, one in Armenia, five in Poland and five in Belarus, as well as 16 in Kazakhstan.

Dispatch schedule

Work in call centers is in full swing all day long. Here they accept applications and advise clients, directing them to the nearest cargo collection point. The politeness and correctness of the staff are repeatedly emphasized by the reviews. TC "Energia" is a place where every person will be listened to carefully, his requirements and wishes will be taken into account. The result will be prompt delivery of cargo to its destination on time and safely. It should be noted that a large number of reviews note precisely the carrier’s reverent attitude towards its immediate responsibilities.

Company achievements

Opened more than 10 years ago, the company has managed to gain the trust of a large number of businessmen who most often use such services. The company has passed GOST ISO 9001-2011 (ISO 9001:2008) certification and received a certificate of conformity. This suggests that all business processes are perfectly streamlined, each employee knows what he is responsible for and how he must perform his duties. All this leads to the expected result, each parcel arrives at its destination on time. Reviews also confirm this.

TC "Energia" in 2009 became a laureate of the interregional competition "Best Goods and Services of Siberia". And in 2014 she was awarded the “Leader of Russia” award. These are serious achievements of which the company is rightfully proud.

Calculation of service cost

This question worries the consumer first of all. In order for you to be able to calculate all shipping costs in advance, the transport company Energia has developed an online service for you, which is available on the official website. You will be required to fill out a special form, indicating the weight and volume, origin and destination. However, in order to obtain information about the final payment amount, you must contact the managers. For example, it is assessed at a different rate, which the standard form does not take into account. Depending on the size and weight, the premium can range from 25 to 100% of the original cost.

Cargo tracking

TC "Energia" provides its customers with a very convenient service, namely: at any time you can find out exactly where the shipped goods are located. This is an indispensable service for scheduling a meeting. You don't even have to bother the manager or call the driver. Throughout the entire journey, the movement of vehicles is monitored, and the data is transmitted directly to the office. A special program constantly updates the data on the site, thanks to which you can find out with an accuracy of the minute at what point the values have been sent. You only need to know the invoice number. TC "Energia" makes sure that customers experience as little inconvenience as possible. Your task is only to submit a request for transportation; the rest will be done by professionals. In their reviews, regular customers note that they are primarily interested in high quality services, which is what they find in this company.

Rural delivery

Another popular service that Russians use quite often. If it is necessary to quickly deliver a parcel weighing more than 20 kg to regional and regional centers in Russia, it is usually sent to the post office. It's not always convenient, but there are post offices everywhere, in every city and in rural areas. The Energy company, on the contrary, has branches in cities, but not in remote areas. Therefore, their symbiosis works just perfectly. The cargo is accepted at the department of TC "Energia". Cargo tracking occurs, as usual, on the website. You can receive the parcel at any post office. A notification will come from the nearest one.

Complete security

The transport company Energia is so popular for a reason. This is facilitated by the impeccable reputation that the company has earned over many years. Below we will look at the reviews that clients leave, but most of them do not doubt the highest quality of the services provided. Employees primarily care about the safety of delivered goods, concluding contracts only with the most reliable and trusted carriers. In addition, managers carry out satellite tracking of each vehicle and organize security of warehouse premises. Technical specialists monitor the technical condition of vehicles and video surveillance systems.

Insurance

This is up to each client, but completely protects your property from any accidents that may occur along the way. Therefore, the company’s specialists strongly recommend going through this procedure, despite the fact that this slightly increases the cost of the service. PJSC "Insurance Joint Stock Company "ENERGOGARANT"" is a reliable partner of the company. This allows you to completely avoid losses.

Why did you choose this insurance company? This is due to high reliability and relatively low prices. Judge for yourself: with the declared value of the cargo up to 100 thousand rubles, insurance will cost only 50 rubles if transportation takes place on the territory of the Russian Federation. For international transportation - 0.3% of the declared value of the cargo. Payments are made in accordance with this amount.

Where to go

The company has a lot of branches, so we will name only those located in capital cities. Most warehouses are in Moscow. TC "Energia" has branches at the following addresses:

1st Stekolnaya, 7, building 2.
Packgauznoye Highway, 7;
1st Dubrovsky proezd 78/14;
st. Amurskaya, 2S1;
st. Princely, possession 2;
Municipal district Vidnovsky district, village. Aparinki, possession 9;

This is a complete list of branches that are located in Moscow. TC Energia opened its first branch here, and then began its victorious march across the country.

northern capital

Here customers don't have much choice. There are two branches of TK Energia throughout the city. St. Petersburg is expecting the opening of three more branches in the near future, because the carrier’s load level is only increasing. This speaks better than any words about the high quality of the services provided. The office and warehouse are located at st. Kubinskaya, 78. You are welcome here from Monday to Friday, from 9:00 to 20:00. Second warehouse of TC "Energia", St. Petersburg, st. Krasnoarmeyskaya, 11.

Positive reviews

Analyzing what the company’s clients write, we can come to the conclusion that employees perform their duties very well, providing quality services. Many people indicate that they are regular customers and do not want to look for another carrier. Prices are competitive, if delays occur, they are not the fault of the company: weather conditions, emergency situation on the highway... But the main thing is that the cargo is delivered on time. Customers also note that it is extremely difficult to find another carrier that has the same coverage of populated areas. After all, it’s good if the final destination is Moscow. TC "Energia" delivers to villages and microdistricts, as well as throughout the near and far abroad. The politeness and correctness of all personnel is also noted, from managers to drivers, who sometimes have to act as loaders. Many entrepreneurs note that there is no need to worry about speedy receipt if delivery is carried out by TK Energia.

Negative reviews

There are quite a few of them, but let’s talk about the shortcomings that were found by clients. But even they note a fairly low delivery cost. TC Energia provides its clients with favorable terms of cooperation. One of the downsides is the inconvenient work schedule. Branches close at 18:00 on weekdays, and not everyone has the opportunity to find time during the day. All other negative reviews that we were able to find are special cases, force majeure, errors in invoices, delays due to an accident. The situations are unpleasant, but it is worth noting that the company bears full responsibility and compensates for customer losses, if any.

Instead of a conclusion

Whether or not to use the services of a cargo carrier is the choice of each of us. But if you need to deliver oversized cargo on time and at the same time minimize the risks associated with its shipment, then pay attention to this company. Having been on the market for more than 10 years, it has all the capabilities to provide services at the highest level. The company’s website is extremely convenient, where you can find all the necessary information, as well as place an order and track the movement of your transport without the need to additionally contact managers or call drivers.

Judging by the reviews, the company TK Energia is trustworthy. Most regular customers note the exceptional politeness of the staff, as well as the high efficiency in delivering goods. The cost of cargo delivery will depend on its weight and size, as well as on the terms of the application. If you indicate that you are sending valuable cargo, the cost increases, but at the same time the responsibility of the carrier also increases. For this purpose, separate transport is used, most often air transportation is used, especially if urgency is paid additionally. The addresses of TC “Energia” and other necessary details can always be found on the company’s official website.

TK Energia positions itself as an international transport carrier of small and large cargo, because its geographic presence covers not only the entire territory of Russia, but also Kazakhstan, Kyrgyzstan, Belarus, Poland, DPR, LPR, China, and more recently, Armenia.

Delivery of cargo Energy

And the delivery of goods from China, which is gaining momentum in our time, is one of the main and sought-after areas of many logistics carriers. The transport company Energia has opened branches in several cities in China: Beijing, Shanghai, Guangzhou, Urumqi, as well as in. Shenzhen and Manchuria, where the sender's cargo arrives for further transportation to Zabaikalsk or Almaty, and then to the destination city.

The official website of the Energia company provides comprehensive information on all issues, including a separate page with answers to the most common questions.

On the Energy website, using the online calculator, you can calculate the cost of delivery; for this you need to know the dimensions of the package. For transportation to or from China, all calculations will be only approximate and the exact cost can only be calculated in the selected branch of China.

Tracking TC Energy by invoice number

The accompanying document for sending the goods is the TK Energia consignment note, which is the tracking number of the goods or parcel. If you enter this invoice number on the website of the transport company Energia, information about the condition and status of the shipment will appear on the cargo tracking page.

As a rule, the invoice number or track number of the Energy Transport Company is a digital combination of several characters, here are a few such examples:

123-1214858
328-1234567
12-1915919

All TK Energiya invoice numbers are also tracked on the website, this is even more convenient, since all tracks can be saved to your personal list, and the movement status of the shipment will be updated automatically.

Regardless of whether you are an entrepreneur or a private person, most likely you have already encountered the services of transport companies. Online trading is gaining momentum, which adds more work to firms in this area. As you know, demand creates supply. This is true in the present case as well. The number of different transport companies and delivery services today is so large that many decide not to settle on any one company, but use the services of lesser-known carriers, wanting to save a little on delivery. Or someone is not satisfied with the geography of transportation that their current delivery service can offer. Such people strive to find a worthy replacement that would meet all their requirements.

This article was created to help you make your choice a little. It will describe in detail the transport company Energia. What services is it ready to offer its clients? How conscientiously and efficiently do its employees perform their work? What do customer reviews tell you about the level of services of this transport company? Does TC Energia provide an invoice number to its clients to track cargo? Is the company in question a good employer? What can her former and current employees say about her? Detailed answers to all these and some other questions will be given in this article.

Services

The transport company in question is an organization that transports various types of cargo across the territory of the Russian Federation, as well as some neighboring countries. Let's look at some of the services that TC Energia provides to its clients:

Cargo tracking by waybill number.
Transportation of goods by road.
Transportation of shipments by air.
Transportation by rail.
Order a car in order to load it in full.
Transportation of consolidated cargo.
Delivery to villages.
Packaging of shipments.
Special conditions for online stores.
Notifying the client about the arrival of the cargo.
Collection of the shipment and its delivery to the recipient.
Possibility to choose a form of payment (by whom and how the cargo transportation will be paid).
NRG-cash service.
Service NRG-Garant.
Loading and unloading of large-sized shipments.
Cargo insurance.

These types of services are common for organizations operating in the area in question. What makes the transport company Energia unique? Let's look at the features of its work in more detail below.

Geography of transportation

The transport company in question delivers goods across nine countries. Of course, the largest number of available points of departure or destination are located on the territory of the Russian Federation. In total, the company's branches in Russia are located in 270 cities. Some of these destinations are often mentioned in reviews of TC Energia: Magnitogorsk, Moscow, Chelyabinsk, Chita, St. Petersburg, Leninsk-Kuznetsky and others. Most cities have one office, but some have many more, which makes receiving cargo much more comfortable for the client. For example, in Sevastopol and Zelenograd there are four offices each, in Yekaterinburg there are six offices, in St. Petersburg - ten, in Moscow - eleven, in Novosibirsk - twenty-one. The transport company in question also provides ample opportunities for transporting goods across the territory of Kazakhstan. In total, there are seventeen offices in this country, two of which are located in Almaty.

Another popular destination for cargo delivery with the help of TK Energia is China. Reviews say that this service transports shipments from the six largest local trade and transport hubs. This is incredibly convenient for clients. In Belarus, you can use the services of seven branches of the company, three of which are located in Minsk. But TC Energia did not stop there. Today there are also five branches in Poland, six in Kyrgyzstan, and one in Armenia. This geography of cargo transportation opens up wide opportunities for the company’s clients in this regard.

Cargo tracking

TK Energia does not leave its clients in the dark as to where their shipment is at a certain point in time. No matter what type of cargo you are shipping or what the total shipping cost is, this service is available to you in any case. So that you can track your shipment, TK Energia has created a special form on its official website. You can enter it using the link at the bottom of the main page of the site. In order to track the cargo using the invoice, TC "Energia" will ask you to indicate its number in a special window. As soon as you do this, up-to-date information about the location of the shipment will be displayed on the screen. Judging by the feedback from clients of the company in question, TC Energia carries out tracking correctly. During the entire transportation period, the client can freely monitor the movement of his shipment.

Calculator

You'll be able to find out how much your shipment will cost before it even ships. Moreover, you can calculate this cost yourself, without resorting to anyone’s services. To do this, you will need to use a special calculator, which is available on the company’s official website. In a special form, you will need to indicate the type of shipment (cargo or envelope), as well as the city from which it will be sent and the destination. Also, do not forget to note in which currency you would like to make the payment. If you are sending cargo rather than an envelope with documents, you will also need to indicate its dimensions. This item is mandatory, as it directly affects what the final cost of transportation will be. Among other things, any client can order additional services. Their cost is calculated separately in accordance with the current price list. TC "Energia" assigns a tracking number to each shipment free of charge. This service was described in more detail in the article above.

Positive customer feedback

What is noteworthy is that there are very few positive reviews about the services of the company in question. So few that they are even difficult to detect. However, customers were able to highlight a number of positive aspects in the way this transport company serves its customers. So, the following points stand out in particular:

Quite affordable prices.
Good functioning of the operator service.
Tracking by invoice. TK "Energia" assigns a track number to each shipment.
Conveniently pick up your shipments.
Delivery in a short time.
In some cases, delivery is carried out efficiently.

This seems to be the case with many delivery services. Therefore, it is difficult to say whether the points listed above can be considered among the direct advantages of the company in question. What are customers dissatisfied with regarding the services provided by TC Energia?

Negative customer reviews

It cannot be denied that the company in question has not earned itself the best reputation. It is obvious that the overwhelming majority of customer reviews about TC Energia are still negative. Of course, everyone knows that negative feedback is generally more likely to be left, since an unpleasant experience is more likely to prompt you to tell others about it than a successful operation. Nevertheless, such a number of failures on the part of the company makes one wonder whether it is worth becoming a client at all. Are you ready to risk your shipment? In order to understand in more detail, let's consider negative customer reviews about TC "Energia". They especially draw attention to the following points:

Have you ever encountered anything similar? Many refuse to continue cooperation with the company in question, having negative experience of such cooperation. However, the fact that the company is still operating and there are still satisfied customers suggests that a lot depends on how conscientiously the local employees work. Are you ready to give the shipping company in question a chance?

Positive employee feedback

We have to admit the fact that very few positive reviews about TC "Energia" from company employees can be found on the Internet. However, this kind of feedback draws attention to truly important work issues that worry most applicants during the period when they are deciding whether to go for an interview with a particular company. The company in question undoubtedly has its advantages. The following positive aspects are particularly highlighted:

Fair treatment of subordinates by some managers.
Corporate strategy requires employees to make special efforts to maintain the company's reputation at the proper level. For example, the rules require asking the customer for forgiveness if his cargo was not delivered on time.
Salaries are paid twice a month.
Friendly team.
For some of the staff, wages are always paid on time, and in case of delays, the employee receives an official notification letter.
Problems with management only arise if forwarders make mistakes that affect the company's reputation. At other times, communication is carried out extremely correctly.

Many applicants admit that the above information is enough for them to understand that they will be comfortable working in the organization in question. Such people are usually not too sensitive to minor troubles, are quite stress-resistant and are able not to take criticism from management or clients to heart. Employees of this kind usually retain their jobs for a long time and are satisfied with their professional activities. However, there is another type of worker. And people who belong to it tend to focus on other things. As a rule, they are the ones who form negative reviews about the employer. However, such an opinion cannot be ignored under any circumstances. After all, it is often negative feedback that helps reveal the real picture of what is happening in the organization. Therefore, we will consider them further.

Negative employee feedback

Unfortunately, negative feedback from employees about TC "Energia" in this case also makes up the majority of all feedback about the company. To understand what exactly is the root of the problem, why employees do not stay in their positions for a long time, a careful study of negative employee reviews will be required. Only in this case will applicants be able to decide whether it is worth their time to find a job at the company in question. So, among the main disadvantages of working in the company, employee reviews of TC Energia highlight the following:

Extremely low staff pay.
Forced work outside of school hours, which is not rewarded in any way afterwards.
Incompetence and unprofessionalism of senior management.
Some employees cannot receive the bonus assigned to them by management due to decisions made arbitrarily by their local superiors. If such a reward is nevertheless issued, it is far from being on time.
Registration of part-time employees.
In order to receive their wages, some workers are forced to repeatedly remind management about themselves and seek payments.
Unpaid sick leave.
The amount of vacation pay is calculated from the official part of the salary. As a result, the amount turns out to be completely insignificant.
Huge staff turnover.
Rudeness from clients.

For many, the above may be serious reasons for never trying to find a job with the company in question. However, it is worth remembering that most of the shortcomings listed above are not a manifestation of the general nature of the functioning of this organization, but rather the lack of professionalism of individual people on the ground. Many understand this fact and are in no hurry to draw conclusions. After all, the very presence of positive reviews about TC "Energia" indicates that there are satisfied employees. This means there are adequate managers, pleasant offices, and clean warehouses. Maybe you'll be lucky?

Contacts

As reviews say about TC "Energia", its offices and branches are located incredibly conveniently. In particular, we are talking about the Russian Federation. However, you can visit the offices of the company in question in a number of other countries, with which cooperation is carried out most closely. Among them are the following:

In general, TK Energia can deliver cargo to 426 delivery points in all the countries listed above. Therefore, in order to ask a question regarding your shipment, it would be wise to call the hotline number listed on the official website of the company. If you need to contact a local branch, then on the same resource in the “Contacts” tab, select your country, city and specific branch. After this, you will receive all available information about his work, as well as contact information. For example, in the city of Magnitogorsk, TC "Energia" (reviews often draw attention to this) has two conveniently located branches, which can also be contacted by phone or email. Employees of the transport company in question will do everything possible to provide you with qualified advice.

Conclusion

Transport company "Energia" has some strengths and weaknesses. This is clearly reflected in the reviews from its clients and employees. Experts recommend that you always get acquainted with the responses of other people about the organizations whose services you plan to use. They largely reflect the nature of the company's behavior in the market. In this article we have provided you with an analysis of reviews of TC "Energia". Now you have enough information to decide whether you want to work with the company in question in any way or not.

For many, the abundance of negative reviews is a significant obstacle that prevents them from becoming a client of the transport company in question. And, on the one hand, such people are right. After all, they simply do not want to risk their funds. One or more unpleasant incidents can be considered an accident, but such a significant number of them already constitutes a certain trend. On the other hand, it cannot be said that this is the situation in absolutely all branches and all regions. Of course, TC "Energia" employs many employees who conscientiously perform their professional duties, treat customers in a friendly and understanding manner and try to do everything in their power to ensure that the order is delivered safely and on time. And many were lucky enough to collaborate with them. However, in the company in question, like in any other, there are those who are not ready to do their work efficiently. Of course, such people should not stay in their jobs, but not every manager can detect such negligence in a timely manner. This is largely why the delivery service has a bad reputation. In addition, it is worth remembering that quite often a negative opinion, including about the company being described, can be very, very subjective.

Be careful and vigilant. Always keep documents that confirm the fact of purchase and shipment of goods, and insure your cargo. Remember that you are primarily interested in the safety of your shipment. Therefore, do everything possible on your part to ensure that its transportation is successful, and compensation for any losses, if any, does not fall on you. Carefully choose a transport company for transporting your own goods. And let your choice bring you exclusively positive emotions.

TK Energia is a company operating in the Russian markets and internationally. Cargo transportation is carried out in the CIS countries, China, Europe, as well as in the Lugansk and Donetsk People's Republics. The logistics company began its work in 2005 and since then has been constantly developing, introducing new areas of activity. Currently, the company has 350 trucks that serve 35,000 settlements. 2,000 employees work with clients. There are a total of 305 official representative offices with a central office in Pskov.

nrg-tk.ru— official website of TK Energia

The company takes into account the following important delivery criteria:

types of vehicles - rail, road or air transportation;
geography of coverage - CIS countries, China, Europe;
degree of transport congestion - full load/groupage loads.

There are several additional services: “Insurance”, “NRG-Garant”, “NRG-Cash” and others - the full list is posted on the official portal nrg-tk.ru. Using the personal account of TK Energia, you can track not only the transportation of the company’s cargo, but also postal items from other organizations. To obtain delivery information, it is suggested to use the special “Where is the package” service.

Registration and login to your personal account

In order to register, you need to complete a few simple steps:

on the main page, point the cursor to “Personal Account” and in the drop-down menu click on “Login”;
in the new window, click on “Register”;
This will take you to this page: clients.nrg-tk.ru/user/register- here you need to select your city, indicate your full name, phone number and e-mail;
After clicking the “Register” button, you will receive a message with your personal data.

Now to log into your personal account:

open the main page;
hover over “Personal Account” and click on “Login”;
In the authorization window, enter your username and password and click “Login.”

Personal account features

After logging into your personal account, the user gains access to the main functions of the system.

Request to call a courier

To call a courier, you need to click on “Create” - “Application” and fill out the form that opens. Enter the details of the sender and recipient, as well as information on the cargo (name, type, number of pieces, volume, weight, packaging). Specify the type of transportation (railway, road, air). Please indicate who will make the payment. You can also choose delivery to the recipient's final address. Then click on “Submit Application”.

Using multiple profiles

Relevant for organizations where shipping is carried out by a group of legal entities. By contacting the Hotline, you can link all agents to one account. To see added agents, follow the “Profile” link.

Shipment tracking

You can monitor incoming/outgoing shipments in the “Sending and Receiving” section. In this section, select “Filter”, specify the period and click “Apply”. You can select a separate Sending or Receiving category. Data is downloaded in XL format.

Cargo marking

Fill out an application on the website and print out the identification stickers. The marking must be printed in accordance with the number of places in the invoice and all indicated places must be marked.

Creating invoices

These actions will save time in the process of delivering goods to the warehouse. Select “Create”, then “Evaluation Invoice” and fill out the form provided. The invoice should be saved and printed in duplicate. During self-delivery of assessment invoices and marked cargo, the sequence of actions should be as follows:

the partially completed delivery note and marked cargo should be provided to the storekeeper;
the storekeeper will check the integrity of the packaging and check with the specified data;
The invoice checked by the storekeeper must be handed over to the operator, who will finalize it.

Cargo tracking by waybill

Transport company Energia: cargo tracking using invoice

An invoice is a special accompanying document for the cargo being shipped. The invoice number can be used to track the parcel. To do this, go to the company’s website and select “Track cargo” on the right side of the page. In the window that opens, you need to enter the invoice number and click “Find.” The track number usually consists of numbers and symbols (for example, 328-1234567, 123-1214858 or 12-1915919). As a result, information about the status of the shipment will appear.

In this case, there is no need to visit the office. There is also no need to additionally call managers and drivers. Using the personal account of TK Energia, the client receives services of the best quality and with the lowest possible risks. Numerous positive reviews speak in favor of the company, noting high efficiency and affordable transportation costs.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)