Effective assistant manager. Business protocol and representative events of the company

• Representative function of the secretary
• Behavior culture and service etiquette
• Modern principles and functions of business etiquette
• The impact of business etiquette on the corporate image of the company
• Basics of Professional Ethics and Business Etiquette
• Features of the position of the secretary in the team
• Business Subordination: Customers, Management, Colleagues
• Relationship "head-secretary", "secretary-colleagues", "Secretary-visitors"
• Corporate formulas of greeting and presentation depending on the duties performed
• Business - acquaintance. Establishment of the first business contact with the client, visitor, boss
• The art of managing the first impression
• Conflict Behavior Culture
• Ways to resolve conflicts

Image. Creating an attractive image

• Corporate image and business clothes
• Secretary style: costume, shoes, accessories, make-up, hairstyle, perfumery
• Manage your image.
• Clothes and accessories business woman. Dress-code

Organization of office and secretarial workplace

• Thrifty office
• Rules for maintaining order on the desktop secretary
• The organization of the receiving office in accordance with the requirements of ergonomics and work culture

Secretary interaction with the head

• Forms of personal assistant interaction with the head
• Executive management styles and secretary behavior most appropriate for each style
• How to competently take orders of the head
• Execution of orders of the head and control over execution
• How to give feedback to the head?
• How to determine the cause of dissatisfaction with the head and prevent conflict?

Business conversation

• Communication in business communication
• Interaction with customers and partners
• Types of customers and types of treatment to them
• Rules of attitude to the interlocutor.
• The voice of the secretary and the nature of his impact on the interlocutors
• How to influence the interlocutor?
• Work with voice (timbre, tempo, intonation, etc.)
• Verbal characteristics of speech (vocabulary, building phrases, etc.)
• How to listen professionally?
• Active listening methods
• How to manage the process of communication with questions?
• Non-verbal communication. Language of the body. Face. Facial expressions. Gestures. Poses
• Content and forms of professional interaction with the manager and colleagues: Service vertical - relationships in the system “Manager-subordinate”
• Service horizontal - relations in the system "colleague-colleague"
• Manipulations in communication. How to avoid manipulation
• The rules of polite refusal. How to say no.
• Algorithm of behavior in a conflict situation

Telephone business etiquette

• Basic etiquette requirements for conducting a business telephone conversation
• Work with voice (timbre, tone, clarity, pace of speech, intonation)
• Calls are incoming and outgoing. Preservation and transmission of information. Phone information
• Registration of incoming calls
• Redirecting phone calls to management.
• Algorithm of conducting telephone conversation.
• Scripts and voice modules in telephone communication
• Establishing contact with the interlocutor
• Managing business conversation in the process of telephone conversations
• Techniques of questions and active listening
• How to smooth out conflict and difficult situations in telephone communication?

Office hospitality. Rules and standards.

• Meeting visitors, obtaining primary information about visitors and assistance in organizing their reception by the manager and staff
• Acceptance and transfer of documents from visitors to management and employees of the organization
• Preparing for the meeting of business partners
• Tea-coffee for visitors. When to offer tea, coffee?
• The order of service and serving tea (coffee) table
• Preparation of drinks (tea, coffee, soft drinks)

Organization of meetings and other conference events

• Stages of preparation of meetings / negotiations / business meetings
• How to make an agenda?
• Drawing up the program of the conference event. How to quickly create a program of events?

Protocol. Rules for drafting and processing minutes of meetings / meetings

• Algorithm of drawing up and registration of the protocol
• Rules for drafting the text of the protocol, the use of official business style in the text
• Translation of direct speech into indirect speech, typical mistakes
• Summarizing the results, the correct formulation of conclusions on the issues on the agenda
• Examples of protocols

Creating an effective system for monitoring the execution of orders

• Control and its types
• How to ensure that orders are executed? Principles of an effective system of execution and control orders
• Effective communication as an integral part of the order execution control system
• Formation of analytical reporting on the execution of orders. How to understand if there are problems in the performance discipline?

Basics of time management and time management

• Time management is its basic methods and principles.
• How to set priorities and prioritize the execution of orders? How to learn to allocate important and urgent?
• Head time planning
• Tools for planning the working time of a manager. Templates in Word, Excel, Google Calendar, Microsoft Outlook
• The use of mind maps (mind-maps) in time management
• Modern computer and mobile planners. Their capabilities and functionality

Organizational and informational support of the head

• Google Calendar functionality for managing a manager's schedule
• Microsoft Outlook to keep a schedule manager
• The organization of travel manager
• How to start preparing for the trip manager?
• Hotel reservations. Transfer order. Air ticket purchase
• Maintain a database of contact manager
• Systematization of contact manager. Criteria for systematization.
• Updating the contact database manager. When should I upgrade database?

Modern office and mobile programs to improve the performance of the secretary

• Data storage in the “cloud”: cloud service functionality and benefits
• Online photo editors for the secretary
• Infographics as a modern way of presenting data.
• How easy to make beautiful and high-quality infographics?
• Infographic Creation Services
• Microsoft Word 100%: useful and new features in a familiar text editor
• Backup data as a necessity. What you need to know about the backup secretary?

Office Management

Office Management   - This is the industry for the development and execution of official documents, the organization of their movement, accounting and storage. Office work is directly related to the creation of documents, deals with the issues of movement and accounting of documents. Maintain and office management  carried out by officials who are responsible for its organization, accounting and security of documents. Office Management  Consists of the following stages: 1) primary processing of received documents; 2) preliminary consideration of documents; 3) registration; 4) consideration of documents by management; 5) direction for execution; 6) control of performance; 7) the formation of cases; 8) registration of cases; 9) transfer of files to the archive.

Management documentation

In accordance with GOST R 51141-98 "Record Keeping and Archiving. Terms and Definitions" documentation support Management (DOW) is a branch of activity that provides documentation and organization of work with official documents. Terms of office work and documentation support  controls in accordance with GOST R 51141-98 are used as synonyms, but there are still some differences between them. The first of these, clerical work, is mainly used in the description of the organizational side and the traditional methods of working with documents. Second - documentation support  Management emphasizes the information technology component in the modern organization of office work and it is better to use it when it comes to computer technologies for working with documents.

Advanced training courses for secretaries-assistants, assistant managers ("secretary courses", "secretary courses and assistant managers")
   The purpose of refresher courses for secretaries-referents ("   secretary courses », «   secretarial courses   and assistant managers ”) - providing up-to-date and accurate information on record keeping, scientific organization of labor and communication skills. Full " secretary courses », « secretarial courses  and assistant managers ”(72 academic hours) is an opportunity to acquire new knowledge and skills. The secretary's profession is in demand at each enterprise, as a rule, the secretary is responsible for the preparation of business papers and document flow in the head’s secretariat. Suggested " secretary courses », « secretarial courses, assistants of the head ”will allow to meet absolutely all modern requirements that only modern employers can present.

Advanced training courses for specialists in the field of pre-school educational institutions (“office work courses” and “document flow courses”)
« Office Courses   "And" document flow rates   »Include the organization of clerical work, taking into account the linguistic features of the official document, the basics of personnel records management and archiving, etiquette and psychology of business communication, including the image of an employee of the DOW service. " Office Courses  "And" document flow rates  »Allow you to obtain the necessary skills in the preparation and execution of documents for enterprises of all types of ownership. Listeners " courses of office work  "And" document flow rates  »Experts receive a state certificate.

Workshops, round tables, workshops on office work ("Office work seminars")
   Proposed programs of seminars, round tables, workshops on office work (" office work seminars ") - these are integrated information and consulting educational events for specialists in the field of preschool educational institutions, combining separate branches of knowledge on problems in the field of office work, scientific organization of labor, business etiquette and methods of mastering professional skills. " Record Workshops  »Designed for managers and specialists of secretariats, offices, record keeping and archival services of commercial and state structures. " Record Workshops  »Are practical in nature, the subjects of the programs are selected taking into account the relevance and needs of enterprises and institutions of various forms of ownership, the number of employees, the scope of activities.

ANO “Center for Vocational Education in the Field of Documentation, Information Technologies and Archival Affairs” is a center for information support and professional development of secretaries, assistants, assistant managers, secretarial staffs and offices. Monthly in our Center in Moscow, seminars, trainings and refresher courses are organized for secretaries, office managers, assistant managers, and clerks for record keeping and document-free provision of activities, on-site corporate training is conducted

Secretary courses and training seminars for executive assistants

Course Name	Course Format
	Seminar
	Master Class
	Refresher courses
	Refresher courses
	Training
	Refresher courses
	Refresher courses
	Seminar
	Refresher courses
	Seminar
	Training
	Training
	Refresher courses
	Refresher courses
	Refresher courses
	Refresher courses
	Refresher courses
	Training
	Training
	Refresher courses
	Master Class
	Seminar

To students who have been trained in the Center for Vocational Education DITAD, is issued (on the basis of License No. 337344, issued indefinitely)

The secretary is one of the most common managerial professions. It is impossible to imagine either an organization without a manager, nor a leader without a secretary. However, secretarial staff are often involved in a variety of jobs. Some secretaries are engaged in a purely technical service manager; others serve as assistant, referent; third provide for the work of collegial bodies (board, directorate, company board); the fourth conduct office work of the whole structural division of the company; Fifth I work in the reception (reception), with telephone, fax, e-mail. However, with all the differences in the work of the secretary, it is possible to identify the common features, functions and tasks that constitute the essence of the profession. Will learn the skills of secretarial work possible at the advanced training courses for secretaries at the DITAD Vocational Education Center.

Courses of assistant secretaries, clerks and assistant managers in Moscow

Modern rhythm of life involves the constant transformation of traditional and familiar to us professions. The secretary, as well as the notion of clerical work, is strongly associated with a strict woman in glasses, cheerfully tapping with manicured fingers on the buttons of a typewriter, or with a beautiful young lady carrying coffee to her supervisor. But, as practice shows, these images remained only in the cinema or on the far periphery. A modern clerk, assistant manager or secretary-assistant is a high-class specialist with a variety of skills and abilities, without which no company can cope.

If you want to raise the level of professional knowledge and become even more qualified and in-demand specialist, we invite you to take courses of the secretary-assistant at the DITAD Vocational Education Center in Moscow. The secretarial training courses combine information in various fields of knowledge, ranging from work organization, business communications, image basics and business etiquette, to complex documentation issues and working with the electronic document management system. Professionals in this field of work are always in great demand, they are needed in many organizations.

Where to find professional and secretarial affairs?

In Moscow! In the center of vocational education DITAD.

Currently, secretarial training is offered in many training centers. By choosing secretary courses, you will gain knowledge and skills from leading experts in the field of office work, electronic and traditional workflow, business etiquette, and telephone communication skills.

By attending seminars and courses for secretaries at the DITAD Vocational Education Center, you can change your life. Your professional development and professional development will not go unnoticed, you can count on salary increase or promotion.

And the secretarial courses involve any form of training - you decide by what scheme you find it convenient to do business, combining work, personal life, and secretarial courses. Upon completion of training, a personal certificate of professional development is issued.

School assistants head.

We invite you to study at Entrepreneurs Club "Idea".

School assistants founded   in may 2013.

At the School, according to a special program, a group of teachers prepares for professional work.   personal assistants (assistants)  owners and managers of companies.

AT Assistant School are trained as applicants for a position personal assistant, and acting employees of companies to improve their skills to the level of a professional in this field.

Training in Assistant School  will help to become irreplaceable personal assistantfor your leader.

Training in Assistant School  for you if you or your employee:

Assistant Manager

Head of Secretariat

Manager

Secretary-Assistant

Private secretary

Office Manager

Without work experience, but want to become a professional personal assistant manager.

At the School of Assistant Supervisors teach:

1. To organize the working time of the head, including meetings, business meetings, business trips, reception of guests, presentations at conferences and seminars, interviews in the media, etc. Prepare the entire set of management documents, maintain traditional and electronic document circulation, organize effective office work;

2. To hear and understand the tasks of the head, to delve into the business processes of the company. Work in multitasking mode, set tasks for both employees within the company and external companies. Monitor the execution of tasks;

3. Manage information flows: filter “unnecessary” calls and letters, record important information for a manager, conduct business correspondence, work with correspondence. Treat confidential information correctly;

4. Maintain a high degree of stress tolerance. Quickly adapt to changing work conditions, correctly respond to different emotional states, prevent and resolve conflict situations;

5. Maintain a positive attitude and vigor throughout the day, restore balance and relax after difficult situations. Lead a healthy lifestyle for maintaining high internal energy and gorgeous appearance, including the principles of proper nutrition and healthy sleep, physical activity and relaxation regimens.

6. Create a personal image, presentable style in accordance with the position and situation. To pick up clothes and adequately keep in an environment of status people. Use the rules of professional image, look stylish and spectacular, be “the face of the company”.

7. Feel confident during communication at the level of managers and owners of companies. Competently present yourself and your competencies and skills.

School graduate gets Certificate of completion.

Graduates have the opportunity of internship by profession, as well as recommendations and support until the moment of employment.

In the School of Assistant Supervisors, expert teachers provide training:

Olga Krylova.

Course Teacher "Passing an interview (interview) and drafting a competent resume."

Professional HR consultant with 13 years of experience. HR Director and HR Director in large companies of more than 2,000 people. Director General of the personnel agency "Personnel Partner", consultant for successful interviewing and job search.

Natalia Ivanova.

For more than ten years she has been working as a head of departments, providing documentation of management activities of commercial organizations. He has experience in implementing electronic document management systems. The author of training programs on ethics of business communication and document linguistics. Teacher training programs:

1) The professional and psychological profile of the personal assistant (assistant) manager.

2) Documenting the activities of the manager and the organization as a whole.

3) Organization of workflow.

.

Co-founder of the wellness training company and Botanicum wellness center. Business trainer, expert in internal energy management. It uses a holistic approach to unlocking the potential of companies and viable teams. Teacher training programs:

1) Manage personal effectiveness. Disclosure of personal and professional potential.

2) Time management. Self-organization in time.

3) The resolution of complex and conflict situations.

Anna Dunaeva.

Experience as a personal assistant for over 7 years in major Russian and Western companies. Experience teaching more than 3 years. Practical knowledge of all blocks of administrative work. The teacher of the following training programs:

1) Organization of business and special events.

2) Organization of the effective work of the reception.

3) Effective communication and business interaction with the head.

Dmitry Bakhmatsky.

President of the “Idea” Entrepreneurs Club. Founder of the School of assistants to the head. Investor Expert in creating thematic communities and business clubs. Course Teacher "Building a successful career as an assistant manager."  The course provides technology and practiced skills on how to build relationships in a company to build a successful career in the position of personal assistant.

Duration of training: 1 month.  Classes are held 3 times a week  from 19.00 to 22.00 on weekdays. To obtain sustainable skills, students receive homework assignments, which are then sorted out together with teachers.

Number of places in the training group limited to no more than 10 students.

To guarantee a place  in a group, apply in advance for training through the form at the bottom of this page.

Training packages: Standard, Business, VIP.

	Standard	Business
Whole training program	+	+	+
Professionally written resume		+	+
Master Class: Creating a useful environment for a successful career.		+	+
Individual image counseling			+
Individual consultation on stress tolerance and internal energy management			+

Cost of education:

If you do not need a module for training "Record Keeping"the additional discount will be   6 000 rub.  Those. the cost package "Standard"  with early payment without module  "Office work" will be: 26 000 rub.

For a group of students from 2 peoplefrom one company provided additional 15% discount.

Special offer for students!  Part of the cost of training for students is paid from the budget of the Club of Entrepreneurs "Idea", so students are provided 30% tuition discount .

Page Leadership Schools  on Facebook:

Moscow Educational Center "Lubyanka": our managers are needed everywhere and always required!

Courses secretaries: Professional assistants - it is prestigious   The times when the secretary girl could only make coffee and type on a little were left behind. The secretary today is the second person in each company after its head. Of course, only if it is a professional secretary. The task of the head is to organize the effective work of the company. The task of the secretary is to create the best working conditions for the manager. Everything that a modern secretary should be able to do is successfully trained in secretary courses in Moscow, in our training center.

The courses of secretaries-assistants are the training of qualified managers for managing the company's document flow and the time of its managers. To learn this is not an easy task; it requires significant time and effort. But the costs pay off very quickly. After all, secretarial courses in Moscow prepare the most valuable employees of each company - and such employees on the Moscow labor market are in demand at all times. No economic difficulties can force a company or an enterprise to do without a secretary - as in this case the document flow - and the whole work of the company as a whole! - will simply be paralyzed.

What should be able to graduate courses secretaries The responsibilities of a qualified secretary are usually quite wide.
   Among his main tasks:
   1. Document management of the company. This involves the preparation, execution, distribution, receipt, systematization and storage of: acts, orders, orders, decisions, letters, protocols, reports, instructions and other types of documents. In addition, each document must be issued in strict accordance with GOST - otherwise the company's reputation will be at risk. Think for yourself: who in modern conditions wants to have serious business with non-professionals? 2. Archiving documents. In this case, the secretary should be able to professionally analyze the importance of each document, acting as an expert. And - determine, depending on the degree of importance, the period of mandatory storage of documents in the archive.
   3. Planning and preparation of receiving visitors. The task of the professional secretary in this case is to ensure that at the same time there are not too many visitors at the reception of the head of the company. For this, each visitor secretary invites for a specific time.
   4. Assistance in the daily and long-term planning of the work schedule of the head of the company. The higher-quality training has passed the assistant secretary, the more effectively he will be able to organize the work schedule of the head of the company. Courses for secretaries in our center guarantee high quality training.
   5. Participation in the preparation of business negotiations. Often, the success of negotiations depends on the atmosphere of benevolence that a professional secretary should be able to create.