home Internet professions How to send an order. Ordered letter. What is a letter

How to send an order. Ordered letter. What is a letter

Contractual relations imply the fulfillment by the parties of their obligations in full. If one of the parties, let's call it the offender, violated the terms of the contract, then the victim begins to take measures to eliminate the contradictions. In most cases, the dispute can be resolved before the court, especially in most civil disputes it is important to follow the pre-trial settlement procedure, without which the arbitration court will return the claim back.

Usually, a “debriefing” begins with the delivery of a claim (complaint) to the offender, which is often impossible or very difficult to convey personally. The reasons may be different: the parties are geographically far from each other; the state of health of the victim does not allow him to personally visit the offender; the latter refuses to accept the claim, and so on. The post office comes to the rescue, the branch of which is in almost every locality. In the article, we will consider how to correctly send a claim by mail, what types of postal items are used for these purposes, and which one will be the most preferable?

Registered letter with acknowledgment of receipt

Any registered letter is a registered postal item (RPO). This means that all stages of its passage from the place of receipt to the place of delivery to the addressee are documented (each RPO is assigned a tracking number), and the fact of delivery can be proved by requesting the relevant information from the Russian Post (letters are handed to the addressee with a receipt for receipt). But if suddenly the case comes to trial, then such a request can take time and delay the consideration of the case. Therefore, it is recommended that any claim letter be sent with acknowledgment of receipt.

The notification is a special postal form (for shipments within Russia - form 119), on which the recipient's signature is put at the time of delivery. It is sent along with the letter, and then returned to the sender with a receipt, a mark of mail and the signature of the employee who performed the delivery.

Notifications, like letters, can be simple and customized. A simple card will follow its way back to the sender in the same way as a simple letter - it is not counted or registered anywhere, it will simply be dropped into the mailbox. A registered notification must be received by mail, but at the same time the risk of its loss will be eliminated due to the addition to the documents at all stages of the journey.

Upon receipt of registered mail at the post office at the location of the addressee, the letter is delivered to the address of the legal entity (the delivery procedure is determined by the agreement between it and the postal operator) or a notice is sent to the organization's mailbox. The notice is a special form (Form 22), which is designed to inform the recipient that there is a registered postal item in his name (or company address). In this case, registered letters are delivered at post offices upon presentation of a notice, as well as a passport and a power of attorney (if the recipient is a legal entity).

By sending a registered letter with notification, you will provide irrefutable proof that your application (or claim) was delivered to the recipient. However, the possibility cannot be ruled out here that during the trial the recipient will declare that he received an envelope with a blank sheet or with completely different information from the victim, in general, he will say that he did not see the claim in his eyes.

Indeed, the mere fact of delivery of a registered letter with acknowledgment of receipt does not yet mean that there really was a claim, and not a declaration of love or a wish for a long and happy life. And if the guarantee of delivery is an undoubted advantage of registered mail, then the lack of an evidence base regarding the investment is an undeniable minus. Therefore, in order to competently resolve disputes, it is better to send an application by letter with a declared value.

Valuable letter with attachment description and notice

A valuable letter (with a declared value) also belongs to the RPO and is protected from the risks of loss in transit due to the fault of postal workers. When sending such a letter, its “declared value” must be indicated - this is the amount that will be paid to the sender in case of damage to the correspondence or its loss as a result of force majeure.

Valuable letters are delivered exclusively at post offices upon presentation of a notice. Delivery and delivery at the location of the organization or at the place of residence of an individual is not possible.

The notification of delivery, as in the case of registered mail, will indicate the fact that the addressee received the letter. But the problem of proving the content of this letter remains open. Therefore, it would be better to send a valuable letter with a description of the attachment and a receipt.

Attachment inventory - a special postal form (form 107), which is filled out before sending the letter (this "option" is only possible for valuable letters and does not apply to registered letters). The inventory shall indicate the names of the documents contained in the envelope and their quantity.

To send such a letter, you must prepare an envelope with a claim enclosed in it. The envelope DOES NOT need to be sealed. Fill in all the required fields on the envelope (your address and the recipient's address). Fill out two copies of the inventory form f.107. This can be done on the mail site, after which they can be printed. Or take blank printed forms directly at the department, where you fill them out.

In the column "Name of items" enter the name of your claim, for example, "Claim for refusal to return part of the insurance premium after early repayment." In the column "Number of items" we write 1 (one). And in the column "Declared value, rub." enter a small amount in rubles (no more than 10 rubles).

What does a postal worker do?

compares the inventory with the content of the letter;
on the inventory puts a signature and a seal with the date and index of the department;
one copy of the inventory is returned to the sender;
the claim with the second copy of the inventory is sealed in an envelope and formalizes the acceptance of the postal item.

Thus, it will be confirmed that you sent the claim, and not something else or a completely blank sheet. In this case, the entire responsibility for the correspondence of the inventory to the actual attachment lies with the postal worker who certified the inventory. The receipt of payment, the inventory and the received notice of delivery will be indisputable evidence that you sent a claim to the offender. And it will be possible to compensate for your expenses at the expense of the recipient of the letter (unless, of course, the sender wins the trial).

Note! In order that in the future the second party could not challenge the content of the claim letter, it is advisable to indicate the most detailed name of the attached documents when compiling the inventory. For example, "Claim for with a requirement".

Even though there is an inventory, the addressee may open a dispute over the content of the received demand. How can you deal with an opponent in this situation? It is very simple - download the inventory form from the Russian Post website and fill it out on a computer. In this case, the content of the entire claim is entered into the text of the inventory in small print. Then the name of the attached document will look like this: “Claim with the following content:”.

The main disadvantage of valuable registered postal items with an inventory is the lack of a guarantee of their delivery. It is possible that the message will be returned to the sender with a note about the expired storage period. The main thing here is not to print the letter, but to keep it until the court. During the meeting, you can present the envelope to the judge for review and open it in his presence. This will be guaranteed proof of sending "what you need" and your good intentions.

If the recipient claims that he did not receive anything, or received, but not what you sent him, then the burden of proving these circumstances lies entirely with him. The judge in this case will certainly take the side of the sender.

You can send any claim letters using the above methods:

application to the court;
complaints to Rospotrebnadzor, prosecutor's office, FAS;
bank claims;
requirements to borrowers, etc.

How to send a claim by mail? Additional measures

Assume that all measures aimed at the delivery of the claim by mail are completed. But the addressee stubbornly refuses to receive the letter. Maybe because he suspects about its contents, or maybe everything is much more banal. Employees of the organization are simply too lazy to go to the post office, or, as knowledgeable people write in the reviews, jur. persons draw up powers of attorney for their employees only to receive registered letters (according to the standard postal form of a power of attorney), but, unfortunately, they forget about valuable ones or are too lazy to draw them up. How do you force the other side to receive the shipment?

The first thing that is recommended on the forums is to send a telegram after the complaint. In the text of the message, you need to indicate that you sent the letter by mail and ask to receive it (just indicate the number of the letter). The telegram is handed directly to the addressee, without prior notice of its receipt. Therefore, there is practically no chance that they will not receive it. Thus, you will properly notify the defendant of the receipt of the claim. And if he refuses to receive a registered (or valuable) letter, this will be regarded as a deliberate evasion of obligations.

The second option is to use the same telegram as the main means of notification. In this case, the entire text of the claim is written in the forwarded telegraph message. But this method fully works only in cases where the text size is small, i.e. occupies no more than 1 sheet. True, this method "will cost a pretty penny." Alternatively, you can send only the main idea of the claim, an extract from it in a few words, for example: “I ask you to recalculate the insurance premium and return part of it in connection with the full early repayment of the loan.”

So how to send a claim by mail? Which method would be the most preferable. Discussing this topic on various forums, they agree that a valuable letter with an inventory and notification has not yet been invented. You can try all available options with additional measures, but the most reliable way to transfer claims is still their personal delivery to the offender (just do not forget to get a copy with a mark of delivery, as an option, you can prepare a second copy of the claim for this purpose). Here, the very fact of delivery cannot be disputed, and the essence of the transmitted message is not in doubt.

A letter that may contain important documents or must be guaranteed to be delivered to the addressee is best done as a registered letter. Registered letter Russian Post without fail registers and assigns him a number by which tracking is possible. Sending is carried out only through employees of post offices and has a number of distinctive features.

A registered letter is always delivered faster than usual, but in addition it has other fundamental differences:

The sender always has the opportunity track registered mail with Internet access, unlike . However, the cost of simple letters is also the most inexpensive, so they can be used if your letter does not carry much value.
Delivery time usually ranges from one day to two weeks.
The sender can send such a letter with an acknowledgment of receipt, thanks to which you can find out when the addressee received the letter and whether he received it at all.
A registered letter, according to the rules of the post office, is stored in the office for five days from the date of delivery. Such a letter is not dropped into the addressee's box at the place of residence: the person, having received the appropriate notice, picks up the envelope himself.

This option is recommended when sending abroad: mail employees treat such letters more carefully than simple ones, because if necessary, the sender can track the location of the sent mail. There were precedents when, after all possible delivery times, the senders sued the Russian Post, and such cases were won in the vast majority of cases, so postal employees are interested in ensuring that there are no such excesses.

Such sending of letters can also be used to send reports to the tax office, however, the best solution would be to do this with the help of an attachment list, which lists the attached documents. As a result, if there is an inventory in the tax office, they will no longer be able to say that some document was not provided by you.

Limitation on the volume and weight of the letter

In terms of size, all letters sent by the Russian Post must comply with a certain size and weight, the maximum values \u200b\u200bof which are 229x324 mm and 100 g, respectively. There is also a lower threshold for the size: the dimensions of the envelope cannot be less than 110x220 mm (in Russia) or 114x162 mm (for sending abroad).

The cost of sending depends on the weight of the letter. Despite the fact that this is a small amount of money, it must be remembered that if the addressee does not receive a letter within a month, it will be sent back to the sender, who will have to re-pay for the shipment at the same rates.

How to send a registered letter

Sending a registered letter occurs in the following order:

the sender chooses an envelope, which can be an ordinary paper or a more expensive strong package;
the addresses of the sender and recipient are indicated on the sealed envelope;
a registration form is filled in, in which it is necessary to duplicate the data indicated on the envelope, and also indicate whether to deliver a letter with a notification;
the postal employee glues stamps on the envelope and stamps it with a registered letter, after which a unique number is indicated on it, which is necessary for tracking.

How to track registered mail

The identification number (track code) is used for tracking, and since it is impossible to find out where the letter sent by mail is located in another way, the check issued at the post office with this number must be kept until the letter is received by the addressee.

This number, which consists of 14 digits, is used to enter in the appropriate section on the Russian Post website, where you can find out where the letter is located by the track code. You should not check such information immediately after you have sent it: during the day (sometimes more) the letter may be in the post office until it is sent with the whole batch.

For example, if a letter is sent from St. Petersburg to Stavropol, most likely it will go through Moscow. In this case, on the first day, at best, you can get information on the website that the letter has left the “native” post office.

In some situations, this status may not change for several days. This does not mean that the letter is in the same place all the time. It may already be in one of the sorting centers in Moscow, but until its employees enter this information into the database, the letter will still be listed as “on its way to Moscow.” You can read more about that in this article.

How to fill out a notice of delivery of a registered letter

In the event that documents in a registered letter are very important, it is better to play it safe and issue a notification of delivery. This is a special form in which information about the recipient and addressee is entered. Upon receipt of the letter, the addressee signs this attached notice, after which it makes its way back.

The recipient is only required to sign in the appropriate field of the document, and the sender is required to take a responsible approach. The fact is that the notification has two sides: the recipient's data are indicated on the front, and the sender's data are indicated on the back. On the standard form, indications about this are made so unsuccessfully that senders are often confused and indicate information about themselves on the front side. This is not scary - after all, the letter will reach the addressee in any case. But you cannot be sure when this happened, and if it is impossible to contact the recipient in other ways, this can be critical.

Nuances

When tracking a letter, you can use not only the track code. Russian Post offers such an alternative as SMS notifications. In this case, the track number is also assigned to the letter, but entered into the special mailing database, where it will be linked to the sender's phone number. Information about the intermediate stages of the letter's journey is not received, however, the sender will receive a message about the receipt of the letter, and the addressee, if his phone number is indicated by the sender, will receive an SMS that the letter can already be picked up at the post office.

An out-of-court procedure for settling disputes may be established by law or by agreement. In these cases, sending a claim by mail to the subject that violated the rights of the applicant is mandatory. In addition to the mail channel, there are other ways to send a complaint. These include:

filing a claim in person;
through the Internet.

Claim work can also play another role: in particular, it helps in solving practical problems. For example, if one of the participants in a legal relationship does not perform or improperly performs its obligations, the party whose rights have been violated has an urgent need to solve problems to stimulate its counterparty to fulfill its obligation. In this case, it is necessary to record the fact of a violation by the party of the terms of the contract, to find out the opinion of the participant on an issue that is controversial for both parties. This will help to send a claim by e-mail or other communication channels.

Form and type of claim

There is no unified form for writing a claim. But the document must reflect certain provisions:

Claim addressee.
Information about the applicant.
The essence of the complaint on the merits of the case.
A clear statement of the requirements for the person who violated the rights of the applicant.
An indication of the applicant's intentions if his requirements are not satisfied within the agreed time.
The date of writing the document, the signature of the person who compiled it, the transcript of the signature.

The date and signature of the document are mandatory details, without them the claim is invalidated. The claim is drawn up in two copies: one is transferred to the person who violated the rights of the applicant, the second remains with the compiler of the complaint, on which the persons who accepted it leave a signature. But what if the claim is not submitted in person, but through the mail?

postal channel

How to send a claim by mail? The law allows you to send a complaint by postal service. It is not necessary to send a statement through the mail in a simple letter, since there is a high risk that it will not reach the addressee, or the addressee will deny receiving the claim in court. Mail provides various options for sending letters. How to send a claim by mail? In the following ways:

notification letter;
valuable letter;
a valuable letter with a description of the attachment;
a valuable letter with a description of the attachment and notification.

Claim by registered mail with notification. The recipient of the document signs for it, so in the future it will not be possible to refer to the fact that the recipient is not familiar with the claim. However, it is better to send a claim by a valuable letter, but with a description of the attachment. The sender will spend a little more time on this compared to the first option. But this type of postal correspondence will be in the post office until the recipient comes to the post office and picks up the letter against signature. Although there is no guarantee that the addressee will necessarily take the document addressed to them.

The best option

If you list all the options for sending the document in question through the mail, then the best of them is to send a valuable letter with an inventory and a return receipt. In this situation, the recipient will be notified that the letter has arrived to him, in addition, he can familiarize himself with its contents. The process for submitting a claim with a description of the attachment and notification is as follows:

You need to prepare two copies of the application.
For the inventory of the attachment, the mail issues the bank of the unified form F-107. Fill out the form at the post office.
Form F-107 records the address, index of the recipient, name of the organization, list of papers attached to the claim. In the "declared value" field, you can put a dash or specify the amount.
The sender of the claim must sign each of the forms and hand them over to the postal officer. It is in his competence to check the correspondence of the inventory and data of the recipient. If the inventory corresponds to what is stated in the attachment, the postal employee certifies the acts with a signature, a seal of the post office.
One copy of the act in a certified form is enclosed in a letter, which is sealed. The second copy is sent to the sender.

For the service of compiling a reconciliation and notification of receipt, the post office charges a fee. The amount is small, but if the sender decided to compensate for his expenses, then he can recover them from the person who violated the terms of the transaction. When the addressee picks up the letter, the applicant will receive a notification about it. This will serve as evidence that the other party is aware of the requirements set out in the complaint.

Letter - a postal item inside which there is a text (text message) or other attachment. Letters are of the following types:

simple;
with declared value;
custom.

Let's take a closer look at what a registered letter is. Only written texts (messages) are sent by registered mail, and it is handed over to the recipient personally against signature by the postman.

The postman delivers the letter home, but if the recipient was not at home, then the postal worker puts a notice of receipt of a registered letter in the mailbox. With this notice, the recipient must personally come to the post office, present their passport and receive a letter. All registered letters are registered in a single system and they can be tracked on special sites on the Internet.

The cost of sending a registered letter weighing up to 20 g without VAT is 46.00 rubles. For the overweight of a registered letter, you must pay an extra 2.50 rubles. without VAT for every 20 grams.

How to calculate the cost of a registered letter

For example, you want to send a registered letter weighing 60 g from St. Petersburg to Moscow;
To do this, we add up the cost of sending a registered letter and an additional payment for an overweight of 40 g;

In reality, it will look like this: 46.00 ₽ + 2.50 ₽ + 2.50 ₽ = 51.00 ₽, excluding VAT;

As a result, we get the amount of 51.00 rubles, which represents the total cost of sending a registered letter from the example, excluding VAT, the cost of an envelope and gluing stamps.

There are also first-class letters, and they are also plain, valued, and registered.

First-class letters are expedited letters, the delivery of such letters takes place on the shortest routes. Due to this, the delivery time of such letters is much shorter than the delivery period of standard letters. The following parameters of letters of the 1st class are acceptable - the smallest size is 114x162mm, the largest is 250x353mm, the weight limit is no more than 0.5 kg.

Prices for sending class 1 letters depend on the place of departure and weight, the distance of forwarding does not affect the cost in any way. Therefore, the cost of a registered letter of 1st class will depend only on its weight and the place of departure.

Separate mailboxes have been installed in post offices for receiving class 1 letters, and letters are seized from them much more often than from ordinary boxes. For the fastest sorting, Class 1 letters are always sent in envelopes with a yellow border and the "First Class" logo.

If you need to send something very valuable, then there is such an additional service as an inventory of the letter attachment. Such an inventory is filled out in two copies in accordance with the form 107 of the Russian Post. One copy remains with you, the second, along with the letter, is sent to the recipient. Such letters are accepted by postal employees in clear text. If you want to know the cost of a registered letter with a description of the attachment, then, unfortunately, such a service for registered letters is not provided. The Russian Post provides the attachment inventory service only when sending valuable letters.

If you want to know the cost and send a registered letter by Russian post, you just need to visit any of the Russian post offices, where its employees will consult, calculate the cost and send your letter.