Starting today, customs has introduced new customs rules that affect parcels from foreign online stores. Parcels from Aliexpress including.

Timing and essence of experimental innovations

For six months, from December 7, 2017 to July 1, 2018, customs will require buyers who made orders in foreign online stores to provide a tax identification number and a link to the product.

Customs officials explain these requirements by saying that they are forced to introduce additional control measures over compliance with the duty-free limit. Since sellers of foreign online stores may underestimate the cost of goods. As a result, buyers exceed customs limits and do not pay duty.

Who will the new rules affect?

This innovation will only affect those orders sent by courier companies. Those parcels that are sent first by national postal services, and then by Russian Post (Singapore Post, Finnish Post, China Post, etc.) will not be affected by the new rules.

How to provide a TIN and a link to an order?

TIN information and a link to the product will need to be provided to courier companies. There is no exact information yet on what scheme they will use to collect additional information for customs, but we hope that information will be available soon. At the moment, to clarify the data, you can call the hotline of the courier company to which your parcel is sent and check with them.

Will new customs rules affect the speed of parcels?

Customs officials claim that these innovations will not affect the speed of customs clearance. Although last year, during the inspection period, the time required to clear customs increased noticeably. And buyers were very worried about packages getting stuck in customs.

According to customs officials, no delays are planned during the experiment, since parcels will be checked automatically. But let's see how well the words correspond to reality.

What happens if you do not provide the TIN and a link to the product?

Employees of courier companies say that these rules cannot be circumvented. Data will need to be provided, otherwise the parcel will not pass customs clearance and will be returned back to the seller.

In a dispute, it will be possible to return the money, but there is a chance that you will be refunded the cost of the goods minus the cost of delivery, since the parcel did not pass customs due to the fault of the buyer.

Where can I find a link to a product if it has already been removed from the store?

How to open a dispute if you do not provide the TIN and a link to the product and the package does not pass customs?

If you do not have time, or do not want to provide your data, then the parcel will not pass customs and will be returned back to the seller. In order to get your money back, you will need to open a dispute. Detailed information and instructions can be found here.

All parcels are delivered from China. Accordingly, there are many features that everyone should know about. Some users may have problems with customs for various reasons and have to. Let's find out in what cases this is worth doing and how not to end up losing.

In what cases should you open a dispute on Aliexpress if there are problems with customs?

When should you open a dispute on Aliexpress?

According to postal rules, until the parcel is received, it is considered the property of the sender. Accordingly, all responsibility regarding paperwork, search in case of loss, and so on, rests with the seller.

Moreover, according to the rules, if the client never received the goods, then he has the right to demand a full refund. Also, if the ordered item is no longer needed, then after 30 days the post office will send the purchase to the sender, and the buyer can return it via . Previously, there were no problems if the goods did not pass control at customs, it didn’t even matter for what reason. It was enough to send a screenshot that the parcel was returned and Aliexpress transferred money.

Although more often certain difficulties began to arise for those whose parcel was sent back or who do not want to pay the duty. If you open a dispute due to problems with customs, then you will have to choose one of the possible reasons.

For example, if a purchase does not have an invoice, license, certificate, it is a counterfeit or the price of the product is greatly reduced, then the seller is responsible for this. But the buyer must ensure that the goods are permitted for import and, if necessary, pay state duty. Thus, if you don’t want to pay duty or fill out documents at customs, then the money can be returned to you, but they will only deduct shipping costs.

If you decide, then you will have to collect evidence within seven days that the parcel could not pass control due to the fault of the seller.

Street notes that it is very difficult to collect the necessary documents during this time, because only the request is registered within three days, and the documents themselves can take up to 30 days to prepare. That is, it is extremely difficult to fit into the framework and it is not even the fault of the buyer.

However, it is not a fact that the seller had nothing to do with it. It happened that the seller did not fill out the customs declaration or accidentally indicated the cost of the goods significantly higher and the purchase went beyond the limits and had to pay a large state duty. In addition, it also happens that the seller sends a copy of the brand, for example, a smartphone, but customs does not let it through, since it is counterfeit. Or the cost may be greatly underestimated, which is obvious to customs officials.

Unfortunately, practice shows that buyers are less and less likely to win disputes when returning goods from customs to the seller. Basically, when a dispute escalates, people attach a screenshot that the goods are going to the seller and write that it is not their fault. But the mediators stand their ground and ask for a document with a seal.

The emails state that if the required evidence is not available, a refund will be given but the shipping cost will be deducted. Although it also happens that the seller receives the funds in full, even if the purchase was detained at customs or a state duty must be paid for it. In the end, people are left without a purchase and without money, which is quite sad.

How to open a dispute on Aliexpress due to “Problems with customs”?

Aliexpress dispute - “problems with customs”

First of all, take your time. Please wait for the item to return to China first. Then the seller Aliexpress he will see that the package is coming to him and it will be much easier for him to agree to return the money.

Also, don't rush. It is better to try to resolve the situation directly with the seller. If you are sure that the package is being returned because of you, then agree to a return without shipping costs.

If the seller is at fault, then send a request in advance for a document that the goods didn't miss it through your fault and only then start. This way you can meet the allotted seven-day period to obtain proof of the seller’s guilt.

How to win a dispute on Aliexpress if there are problems at customs?

How to win a dispute on Aliexpress?

On one of the forums, a visitor claims that he won a dispute on Aliexpress in the following way:

1. To begin with, he sent a letter to the mediators saying that he lived very far away and would have to wait a month for an official response. Moreover, according to the World Postal Convention, until the order is received, all responsibility rests with the sender, and customs and postal agents did not notify the return in any way.
2. Additionally, screenshots were attached:

• Order from your personal account with a dedicated address
• Information from the tracking service, which shows that the purchase was detained at customs
• Also, a screenshot of Google maps was additionally attached, where the distance of the city of customs and the city of residence is marked

As a result, the aggravated dispute was won and no additional documents had to be provided. Remember, if you find yourself in a difficult situation and you do not have the opportunity to request the necessary documents, then try to repeat a similar scheme.

Video: Dispute on AliExpress - how to GUARANTEED TO WIN? Examples of disputes from experience

How nice it is to receive a parcel! But international parcels are not easy. On its way from China, it overcomes one very important stage, which will be discussed in this article. This is customs.

As you know, any parcel crossing the state border (be it export or import) undergoes mandatory inspection. X-rays, opening and inspection of the contents of the parcel are carried out in order to control the transportation of anything illegal.

Customs detained the parcel

What needs to be taken into account to prevent this from happening!

Customs inspection of international mail takes into account the nature of the product, its consumer properties, the quantity of goods in one shipment, and the frequency of shipment. In this case, special attention is paid to the list of goods that are prohibited for shipment, as well as a certain limit on cost and weight. Moreover, the cost limit does not include delivery costs.

According to the official website, the following are prohibited from shipment:

• any types of weapons
• narcotic substances
• flammable substances
• plants and animals
• hazardous waste
• audio and video materials of a pornographic, terrorist, Nazi nature
• technical means for secretly obtaining information
• human organs and tissues
• alcohol
• radioactive materials
• cultural values
• jewelry.

Goods for personal use that have restrictions for international shipment include:

• encryption tools
• radio-electronic and high-frequency equipment for civil purposes.

You can send goods only in quantities that are suitable for personal use. As soon as the parcel is recognized as commercial cargo, it will be described and required to pay customs duty, the amount of which depends on the value of the goods.

The parcel is subject to customs clearance if the amount of the goods exceeded 1000 euros, the weight of the parcel exceeded 31 kg, and the contents were recognized as a commercial consignment. In this case customs will delay the parcel, the recipient will be notified by customs and will be required to pay the duty within 15 days.

If payment is not made on time, then penalties will be charged for each day the parcel remains at customs.

In order to avoid problems with customs regulations, do not allow delays of your parcel at customs, additional payments, or even a return shipment, you must follow the following tips:

1. Firstly, underestimate the cost of the parcel in the declaration, indicating that the goods being sent are a gift. All this can be easily agreed upon with the seller during the process of placing your order.
2. Secondly, if you need to order a product of one type in large quantities, it is better to split it into several parcels sent to different addresses. This way, you will avoid recognizing your parcel as a consignment.
3. Thirdly, pay attention to the contents of the invoice. The process will be speeded up by the correct wording, which will indicate the quantity of the product in the name indicating the number of sets. For example, not 50 pairs of socks, but 1 set consisting of 50 pairs.

Have you received a notification: “Customs detained the parcel”?

Take your passport and its photocopy with you:

• home page and registration
• invoice from the seller, printout of the order confirmation email
• a bank statement about the transaction completed, a printout of the page with the ordered item and the postal item number.

You will have to deal with customs inspectors, pay state fees, and fill out the paperwork again. Therefore, just in case, study Customs Code of the Russian Federation.

Transferred to customs

The shipment is transferred to the Federal Customs Service - Federal Customs Service for the preparation of all necessary customs documents for sending parcels to final destination addresses. Depending on the types of shipments, they are sorted and transferred to various areas for control. If the shipment contains goods, it must undergo a special scanning.

A customs officer can open a postal item to inspect the parcel in person only if there is a possible violation of property rights or there are items or substances prohibited for shipment. If the parcel has been opened, a customs inspection report is drawn up and attached to the shipment.

Customs clearance completed

If the Federal Customs Service has not identified anything prohibited for forwarding, it returns the shipment back to Russian Post. The parcel is assigned the status that customs clearance is completed. Customs authorities operate on the basis of MMPO. In order to timely check the huge volume of all arriving shipments, customs works around the clock. Each customs representative is assigned two postal operators to assist.

Detained by customs

The parcel was detained by the customs service to further determine the destination of the mail. If the customs value of goods in international parcels within a month exceeds 1000 euros or the total weight is more than 31 kg, you must pay customs taxes in the amount of 30% of the value of the goods. If there is no information about goods in an international postal item or the information does not correspond to reality, the processing time increases. A customs inspection is carried out and the necessary documents are drawn up based on the results.

Left MMPO

The international postal item leaves the place of international postal exchange and is sent to a sorting center, depending on the region and the final destination of the parcel. As soon as the parcel has left MMPO, delivery times within Russia become relevant.