Job description for a technician at a housing and communal services management company. Public relations manager for housing and communal services job description. Standard job descriptions in the housing and communal services sector

The structure of the housing and communal services management company, its layout and the presence of certain divisions and positions in it depends on the size of the company itself and the number of houses that are under its management.

It is worth considering a generalized, typical organizational structure diagram, which may change and be adjusted depending on the specific situation.

Reference! Management is assigned, but this position may have another name (for example,). His responsibilities include many activities related to organizing the effective operation of the company.

In large management companies, in addition to the main manager, there are several more that are assigned to individual territories. They are called site managers and perform the same functions as a company director, but only in relation to a specific group of houses.

In this case, each site has its own dispatch and emergency service, which allows problems to be resolved locally.

The main areas of work of the site manager include:

• interaction with owners of housing located on the territory assigned to it;
• monitoring compliance with safety and labor protection rules and regulations;
• organization of maintenance and repair work on site;
• interaction with government and control authorities;
• monitoring the work of the management company personnel assigned to the site.

As for the director, in this case he manages the overall work of the enterprise and distributes the performance of functions among various departments and positions. The functions of the site manager are in many ways similar to the responsibilities of the director of the management company, but are distributed more locally and are spelled out in detail in his job description.

The specific responsibilities of each employee should be outlined in their job descriptions. All jobs and positions available in the housing and communal services management company are enshrined in a special document -. Its presence is mandatory for any management company.

In addition to the number of jobs, the staffing table also indicates tariff rates, allowances and salaries provided for each position.

The typical organizational structure of a management company is functional, that is, it provides for the presence of several divisions that perform their generalized functions. It is worth considering in more detail these functions, as well as the departments and positions by which they are implemented.

Technical control

An important area of ​​work for every management company is technical control and supervision of the condition of the housing stock, which includes:

Such a division can be called differently: for example, a technical department or a technical supervision department. It is headed by the Deputy Director for Production or.

Management staff serving residents

The staff of a housing and communal services management company may include various positions - it all depends on its size and the number of apartment buildings it serves. There are certain positions that must be present on the staff of a management company if it plans to provide quality services.

Dispatcher

The dispatcher accepts applications from residents of houses that are under the management of the management company and forwards them to other structural units for consideration. Besides, According to the job description, the management company dispatcher is obliged to perform the following actions:

The dispatcher is responsible for failure to fulfill the duties specified in his job description.

Plumber

The management company's plumber must monitor the operation and serviceability of the heat and water supply systems, as well as take the necessary measures to prevent breakdowns or eliminate them.

Reference! According to the instructions, the plumber must place orders for the tools, spare parts and materials he needs in his work and be responsible for their reasonable and careful use.

He can submit proposals to improve the work process for consideration by the management of the management company and demand comfortable working conditions for himself. Like any employee of the management company, the plumber is responsible for violating management orders, failure to comply with discipline and failure to fulfill his duties regulated by the job description.

Electrician

Its main task is to monitor the operation of electrical networks and eliminate any breakdowns or malfunctions in its functioning.

According to the job description, the responsibilities of a UK electrician are as follows:

The person holding this position in the management company is responsible for failure to fulfill the duties regulated by the job description. Also he will be responsible for all offenses that may arise as a result of his work activities.

Street cleaner

The janitor of the Criminal Code monitors the cleanliness of the local area of ​​the area assigned to him. According to the job description, a janitor must not only clean. A person in this position must:

• have the skill to use fire safety tools;
• know the size and characteristics of the territory it serves;
• know the telephone numbers of all emergency services.

If it seems to you that the janitor is only sweeping the yard of your apartment building, you are wrong. Find out from ours what duties and rights this person has and what he is responsible for according to his job description!

Financial support

The second important and extensive area of ​​work of the management company is financial and economic activity, which is implemented by performing the following tasks:

Note! The department responsible for financial support may be called the accounting, financial, economic or financial-economic department. It is also possible to operate several separate units performing such functions at once.

Its head is the financial (commercial) director or chief accountant of the management company. In addition, the housing and communal services management company may include the following positions:

• economist– carries out calculations on the volume of resource consumption and establishes the cost of certain services that the management company provides to the population;
• accountant– maintains accounting records for the enterprise, prepares the necessary documentation for submission and submits it to the tax authorities.

Please remember that this is just a sample state. The scope of functions that are performed in this department is quite extensive, and their role is very important, because correct calculations of tariffs and services are the key to making a profit for the company and satisfying residents.

Legal activity

The last important area of ​​the management company’s work is contractual and legal activities, the main tasks of which are:

This department is most often called legal or legal. Its availability is not always provided for - in most cases, the management company enters into an agreement with a third-party law firm to provide such services.

Record keeping in the management company

Proper documentation is an important part of the work of every enterprise, and management company is no exception. Since the volume of document flow in a company is usually large, this should be handled by a qualified employee with appropriate education and experience in this field.

Employees in the following positions may be responsible for the management of the management company:

• secretary;
• clerk;
• businessman;
• assistant director;
• administrator.

Regardless of the job title, the functions of this employee will be similar:

If the management company is small, some of these functions can be assigned to other company employees: dispatcher,.

Part of the functions for carrying out office work in the management company can be transferred and the head of the subscriber department, who is responsible for the following:

• is responsible for concluding agreements between the management company and residents of apartment buildings;
• controls the correctness of payments;
• appoints controllers to the area entrusted to him;
• monitors the debts of residents to the management company, if necessary, prepares documents for collecting receivables from them;
• prepares reports on the work of his department.

The preparation of documentation in the management company must be carried out taking into account all established requirements and standards.

Examples of specific documents that are drawn up in management companies can be:

1. Application to the Criminal Code (can be provided by residents for various purposes).
2. Report on settlements with suppliers and contractors.
3. Settlement and payment document.
4. Minutes of the general meeting of the founders of the management company.
5. Logs of work performed, etc.

Besides, The management company must register all statements and complaints, received from residents, as well as measures taken to eliminate them.

Most often, this information is recorded in special journals, which must be bound and numbered in accordance with established requirements.

To simplify paperwork in the organization, you need to take care in advance to prepare templates for various documents. For example, make ready-made forms, statements and acts that, if necessary, can be easily printed and quickly filled out.

Public Relations Department

A separate structural unit of the Criminal Code is the department for work with the population, the more familiar name for citizens is the passport office. The responsibilities of the passport office staff include:

• Issuance or replacement of a passport.
• Preparation and execution of documents related to the registration and deregistration of citizens in a certain apartment (including the initial registration of a newborn child).
• Issuing certificates and other supporting documents (for example, extracts from the house register) to residents based on their applications.

Prepares all necessary documents based on citizens’ requests, issues them and maintains the necessary records.

Important! The subordination of the passport office is double - on the one hand, to a specific Criminal Code, on the other, to the Main Directorate for Migration Affairs of the Ministry of Internal Affairs.

The organizational structure of a management company, like any other company, depends on the scale of its activities and the variety of functions performed. The main areas of work of the management company are technical, financial and legal.

When developing the organizational structure of a particular company, you need to focus specifically on these areas, providing for the presence of appropriate positions and departments.

We bring to your attention a typical example of a job description for the director of housing and communal services, sample 2019/2020. Don’t forget, each instruction from the director of housing and communal services is issued in hand against a signature.

The following provides typical information about the knowledge that a housing and communal services director should have. About duties, rights and responsibilities.

This material is part of the huge library of our website, which is updated daily.

1. General Provisions

The job description of the housing and communal services director provides for the possibility of appointing a person to the position who meets the following requirements:

Have completed higher education (technical or economic);

Have at least 5 years of experience in one of the management positions (in the field of construction, housing and communal services, etc.);

Possess the skills of managing and organizing the work process of personnel, monitoring the results of previously assigned tasks.

The director must have a knowledge base about the activities of housing and communal services, which includes:

Basic legislative acts regulating the activities of housing and communal services;

Basics of economics, accounting and labor organization;

Specialization, features and basic methods of managing all departments;

Basic technological processes and ways for stabilization and growth of financial performance indicators;

Occupational health and safety standards.

2. Job responsibilities of the director of housing and communal services

The director of housing and communal services is obliged to:

1. enter into contracts for the supply of energy resources directly with suppliers;

2. control the timely repayment of debts to suppliers for previously provided energy resources;

3. adhere to plans for carrying out repair work in the premises of houses;

4. monitor regular, both routine and preventive repairs of equipment (elevators, boilers, etc.);

5. provide assistance to employees and inform them about the correct use of highways and networks, both internal and external;

6. take an active part in the improvement of the territory adjacent to the house;

7. periodically monitor the financial condition and main economic performance indicators;

8. represent the interests of housing and communal services in various bodies and structures.

3. Rights of the director of housing and communal services

The director of housing and communal services is vested with the following rights:

Has the right to sign on reporting, financial and other types of documents;

Conclude contracts and agreements on behalf of the company;

Coordinate and approve the final cost of services and tariffs;

Approve the final versions of staff job descriptions (from janitors to the chief engineer), make any changes to the current staffing table, hire or dismiss employees holding different positions;

Carry out work to reward employees who cope with their duties and punish those who are negligent in their work in the form of penalties of various types;

Guarantee the execution of the collective agreement;

Create working conditions that comply with all safety standards;

Be responsible to the residents of the building and municipal authorities for the quality of performance of all tasks of the enterprise.

4. Responsibility of the director of housing and communal services

The housing and communal services director bears full responsibility for the quality of all the company’s work and the safety of property to the residents of the house with whom the contract was concluded on behalf of the management company. He is also obliged:

1. carry out all activities only in the interests of residents;

2. keep confidential information about the company’s activities secret from third parties and not use it for personal gain;

3. bear full responsibility for incorrect and incomplete performance of all official duties;

4. bear financial responsibility in case of harm caused by their actions to the management company and the residents of the house.

Job description of the director of housing and communal services - sample 2019/2020. Job responsibilities of the director of housing and communal services, rights of the director of housing and communal services, responsibility of the director of housing and communal services.

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For her and , as well as . Samples of management company and service agreements can also be downloaded from us for free.

General provisions regarding the position

All necessary information is contained in the Manager's Job Description.

She touches appointments, functional responsibilities person who is appointed to this position. Based on this document:

1. The manager also reports to his deputy.
2. His main responsibility is to monitor the technical condition of the house and the intended use of the owners’ funds.
3. He is the financially responsible person.
4. Carries out its activities not only on the basis of instructions, but also in accordance with current legislation.
5. Must transfer his powers to another person if he plans to be absent for a long time.

You can learn about management companies in relation to other forms of management of apartment buildings, about them, about residents, and also about , from our articles. Read also about whether the management company has the right to the owners and whether the house can be owned at all.

Main responsibilities according to instructions

The manager has a fairly wide range of responsibilities. Conventionally, they can be divided into informational and material responsibilities. Information includes:

1. Review or preparation of proposals related to the maintenance of a residential building.
2. Providing reports on your work.
3. Timely delivery.
4. Communication with residents of the house.

Material responsibilities are:

1. Purchase of building materials, as well as equipment necessary for operating the house.
2. Design and maintenance of a special journal.
3. Preparation of documentation.

Manager always acts for the benefit of the owners housing, representing their interests.

Samples of job descriptions for a management company can be downloaded from us for free.

Rights of the housing and communal services manager

Manager in addition to official duties has a number of rights.

These include:

1. The right to cash payment for your work and additional vacation days.
2. Managing some of the company's finances.
3. Hiring and dismissing specialists performing technical work.
4. Conclusion of various agreements.
5. Providing information to apartment owners.
6. Representation of residents in various government agencies.
7. Drawing up an estimate.
8. Requirement for execution of decisions.

Responsibility

The position of head of a management company in the field of housing and communal services implies a certain responsibility.

The manager is responsible for the following:

1. Implementation of decisions made by homeowners.
2. Carrying out activities that do not contradict the laws of the Russian Federation.
3. Involvement of persons violating the law.
4. Collection of debts for utility bills.
5. Fulfillment of agreement requirements.
6. Checking and monitoring the technical condition of the building and all systems.
7. Improvement of the local area.
8. Targeted spending of residents' funds.
9. Compliance with internal regulations, compliance with safety regulations and disciplinary regulations.
10. Control over the economical use of material resources.

Features of working in a management company

The manager does have many different responsibilities and responsible for the maintenance of a large house.

If we talk about features of his work, then you need to note the following steps:

1. The manager makes decisions that are within the scope of his competence.
2. Implements necessary tasks together with the chairman.
3. Keeps records of proposals received from residents.
4. Organizes cleaning of the area.
5. Controls heat and water supply.
6. Participates in meetings of owners.

Housing legislation imposes requirements for managers:

1. The candidate must be a citizen of the Russian Federation.
2. He must not have a criminal record.
3. The manager is obliged to know the Charter of the company that the residents created.
4. He needs to understand the current legislation and be able to work with business documentation.
5. He must know the safety rules and adhere to them.

In addition, a feature of the manager’s work can be called ability to communicate with different people, listen to their opinions and monitor their activities.

A good manager does not sit in his office, but takes an active part in the work of the management company to provide residents of an apartment building with everything they need.

A person in a managerial position must be a good leader, understand various legal subtleties, be able to solve financial issues, and also take responsibility.

But even this list of qualities cannot be exhaustive, because a good manager depends comfort and safety a large number of people.

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I. General provisions.
1.1. The General Director of the Management Company MKD (Housing and Communal Services) (hereinafter referred to as the Management Company) belongs to the category of managers.

1.2. A person with a higher education in a technical or economic field is appointed to the position of General Director; and at least 5 years of work experience in a managerial position (in construction, the production of building materials, housing and communal services, etc.); ability to manage staff, organize work and control its execution.

1.3. The General Director reports directly to the general meeting of the founders of the organization performing the functions of the management company.

1.4. Appointment to the position of General Director and dismissal from it are made by decision of the general meeting of founders.

1.5. Directly report to the General Director of the Management Company
Executive Director,
Deputy General Director for Marketing,
Lawyer, Chief Accountant,
Heads of structural divisions,
Office manager/secretary of the management company.

1.6. During the absence of the General Director, his official duties are performed by an employee of the Management Company appointed by order, belonging to the category of managers, who is responsible for their high-quality, efficient and timely implementation.

1.7. The General Director of the Management Company is assigned irregular working hours.

1.8. In his work, the General Director of the Management Company must be guided by:

(Knowledge of the CEO should cover many aspects of the activities of housing and communal services in general and management companies in particular.).
1) the requirements of the current legislation of the Russian Federation;
2) legislative and regulatory legal acts regulating the production, economic and financial and economic activities of the organization,
3) resolutions of federal, regional and local government and administrative bodies, defining priority directions for the development of the economy and the relevant industry;
4) methodological and regulatory materials of other bodies relating to the activities of the organization;
5) the Charter of the Company and other internal regulatory documents of the Company;
6) this Job Description.
1.9. The general director of the management company must know:
1) profile, specialization and features of the organization’s structure;
2) production capacity and human resources of the organization;
3) tax, civil and environmental legislation;
4) the procedure for drawing up and approving business plans for the production, economic and financial and economic activities of the organization;
5) market methods of managing and managing the organization; a system of economic indicators that allow an organization to determine its position in the market and develop programs for entering new markets;
6) the procedure for concluding and executing business and financial contracts;
7) market conditions;
8) economic and financial management of the organization,
9) organization of production and labor;
10) labor legislation; legislation on labor protection, rules and regulations of labor protection.

1.9. Must have experience working with personal computers and software products.

II. Job responsibilities

(The functions of this position are concentrated in constant monitoring of the continuous provision of residents of apartment buildings with the highest quality services, without disruptions and accidents. The General Director of the Housing and Communal Services Management Company is obliged to know everything about the state of affairs of the enterprise, including finances, and have information about the work of each of his employees )

2.1. The immediate responsibilities of the Managing Director General include:

1) Management, in accordance with current legislation, of the production, economic and financial and economic activities of the organization.
2) Organizing the work and effective interaction of all structural divisions, directing their activities towards the development and improvement of production, taking into account social and market priorities.
3) Increasing the efficiency of the organization, increasing sales volumes and increasing profits, quality and competitiveness of manufactured products, their compliance with international standards in order to conquer the domestic and foreign markets and meet the needs of the population for relevant types of domestic products.
4) Ensuring that the organization fulfills all obligations to the federal, regional and local budgets, state extra-budgetary social funds, suppliers, customers and creditors, including bank institutions, as well as economic, labor contracts and business plans.
5) Organization of production and economic activities based on the widespread use of the latest equipment and technology, progressive forms of management and labor organization, scientifically based standards of material, financial and labor costs.
6) Study of market conditions and best practices (domestic and foreign) in order to fully improve the technical level and quality of products (services), the economic efficiency of their production, the rational use of production reserves and the economical use of all types of resources.
7) Organization of providing the management company with all the necessary material and technical conditions for its activities.
8) Taking measures to provide management companies with qualified personnel, rational use and development of their professional knowledge and experience, creating safe and favorable working conditions for life and health, and compliance with environmental protection legislation.
9) Ensuring the correct combination of economic and administrative methods of management, unity of command and collegiality in discussing and resolving issues, material and moral incentives for increasing production efficiency, application of the principle of material interest and responsibility of each employee for the work assigned to him and the results of the work of the entire team, payment of wages in deadlines.
10) Together with the workforce and trade union organizations, based on the principles of social partnership, ensures the development, conclusion and implementation of a collective agreement, compliance with labor and production discipline, promotes the development of labor motivation, initiative and activity of workers and employees of the management company
11) Development and approval of the staffing table of the Management Committee of other local regulations, organization of certification, organization of training for subordinate employees of the branch.
12) Resolving issues related to the financial, economic and production activities of the management company, within the limits of the rights granted to it by law, entrusting the management of certain areas of activity to other officials - deputy general directors, heads of production units and branches of the management company, as well as functional and production divisions:

• enter into agreements with suppliers of energy resources (water, electricity, heat, gas);
• control timely payments to resource suppliers;
• in accordance with plans, organize routine repairs in the common areas of houses;
• control the implementation of routine and preventative repairs of process equipment (pumps, boilers, elevators, etc.);
• coordinate the activities of management specialists for the proper operation of external and internal highways and networks;
• take measures to improve the improvement of the area adjacent to the house;
• control the financial condition of the management company;

13) Ensuring, at the request of authorized state bodies and other organizations, the provision of information and reporting on the activities of the management company in the manner established by law and internal documents of the management company.
14) Ensuring the safety of material assets belonging to the management company.
15) Ensuring compliance with the rule of law in the activities of the management company and the implementation of its economic relations, the use of legal means for financial management and functioning in market conditions, strengthening contractual and financial discipline, regulating social and labor relations, ensuring the investment attractiveness of the management company in order to maintain and expand the scale entrepreneurial activity.
16) Protection of the property interests of the management company in court, arbitration, government and administrative bodies.

III. Rights.

3.1. The General Director of the Management Company has the right:

1) Draw up and sign financial, reporting and other documents related to the level of his competence.
2) Represent the interests of the management company without a power of attorney in relations with citizens, legal entities, institutions, organizations, government authorities and management.
3) Conclude and terminate on behalf of the management company any types of contracts, including labor contracts.
4) Open all types of management accounts in banks.
5) Approve and sign job descriptions of subordinate employees, orders, instructions, give, within the limits of their competence, instructions that are mandatory for execution by subordinate employees.
6) Approve the Internal Labor Regulations and other local regulatory documents of the Company that fall within its competence.
7) Manage the property and funds of the management company.
8) Issue powers of attorney.
9) Approve the staffing table of the Management Company.
10) Hire and fire management company employees.
11) Encourage and bring to disciplinary and financial liability the employees of the management company
12) In accordance with the legislation of the Russian Federation, determine the system, forms and amount of remuneration and material incentives for management company employees. Ensures the implementation of the collective agreement;
13) Submit issues related to its activities and within its competence for consideration by the general meeting of the founders of the organization in the manner determined by the legislation of the Russian Federation and the Charter of the organization.
14) Obtain the necessary clarifications from subordinate employees of the Management Company.
15) Make decisions within your competence, for example, coordinate calculations and approve tariffs, negotiated prices for services;

IV. Responsibility.

(The general director of the management company mustbe responsible to municipal authorities and residents for the quality of the enterprise, etc.)

4.1. The General Director of the Management Company bears the responsibility provided for by the legislation of the Russian Federation and this job description:

1) For poor quality and untimely performance of duties and failure to fulfill the rights provided for in this Job Description.
2) For losses caused to the Company by his guilty actions (inaction) in the process of performing his functions and duties provided for by this Job Description.
3) For the disclosure of information containing a trade secret. The General Director is obliged to maintain the confidentiality of information about the management company and not use it for his personal interests.
4) For the consequences of decisions made, the safety and effective use of the Company’s property, as well as the financial and economic results of its activities - in accordance with the Company’s Charter and current legislation.
5) For causing material damage by the Criminal Code - within the limits determined by the current labor and civil legislation of the Russian Federation.
6) For offenses committed during the period of its activities - in accordance with current civil, administrative and criminal legislation.
7). The General Director of the Company bears personal responsibility for the consequences of decisions made by him that go beyond the scope of his powers established by current legislation, the Charter of the Company, and other regulatory legal acts. The General Director of the Company is not exempt from liability if actions entailing liability were taken by persons to whom he delegated his rights.
8. The General Director, who unfairly uses the property and funds of the Company in his own interests or in the interests contrary to the interests of the founders, is liable within the limits determined by civil, criminal and administrative law.