Why Internet Tele2 does not work on the phone. Why mobile Internet does not work on a phone with a Tele2 SIM card

I have been familiar with this provider since 2011. Back then, they didn't have that many clients, and the service was slightly better. After the Internet from MGTS 2Kom, it seemed to me heavenly manna, and the fact that they came on Sunday and repaired their equipment, which flooded after a rainstorm in the attic of my house, seemed to me the height of customer focus. In technical support, they had polite guys who were easy to get through, and all problems with the broken Internet were solved more or less quickly.

Therefore, when I changed my place of residence, I decided to connect again to 2Kom, since the tariff offers of all providers in terms of price and speed are almost the same, and I trusted 2Kom.

And now 2 weeks ago the Internet stops working for me. There is no debt, but there is a yellow triangle that indicates a connection without access to the Internet. I called technical support. Now there are no direct calls, and first you need to tell your story to the operator, who checks the availability of arrears and the fact of line failures, and only then transfers your call to technical support. I realized right away that the operators and technical support specialists do not undergo any training on how to talk to a client and how not to. And their path: all conversations are recorded in order to improve service - nothing more than - to be like everyone else. Firstly, every second (and I called there almost every day, because there was no improvement for the whole week) speaks in a tone that reads: "How you got me all tired" ... Secondly, they often interrupt client without even apologizing. Thirdly, when the operator switches to technical support, you just hang on the line, and if it is overloaded (or maybe no one wants to answer?), Then the beeps are cut off. There is no automatic notification how long you wait. And you again need to dial the number, tell the operator that the Internet does not work for you, the contract number, and so on several times.

For 8 days in a row I called technical support, no matter how many times I called there, they told me something like the following: "I'm looking now, and everything works for me. You have some internal problems." Yeah, the client has nothing to do and no one to talk to.

The first specialist said that my router was broken. Ok, I bought a new router. Does not work.

The second call: everything works for me, it’s your plug is out of order. They pressed the plug. By the way, 2kom cooperates with some kind of plug repair company. So, leaving them costs 600 rubles, and replacing the plug for another 300 rubles. Total: 900. Do they take a taxi to the client? All over Moscow couriers take 300 or even less. So when I said that it was expensive, this guy called me for 4 more days until I added him to the black list. Plugs are not breaking now, apparently.

After repairing the plug, the Internet began to fall off less often. But still fall off. And just as suddenly, work again. And one more problem - the speed is still not the same. 10 minutes the connection speed stated in the contract, then half an hour - no more than 20 megabits, which means that the mobile Internet is faster. But more often not more than 20, despite the fact that I pay for 70.

I'm calling tech support again.

"And everything works for me. This is your router. This is your plug. This is your computer is broken, go with another, it will work."

"And everything works for me. Router? Plug? Computer? Let's update the admin settings. Well, you see, it works." I hang up and it doesn't work right away.

"And everything works for me. Router? Plug? Computer? Is your processor overloaded. It is your antivirus blocking the connection." Ok, loading - 20%, antivirus is disabled and removed. Does not work.

The twentieth operator suddenly (!), Instead of the catchphrase: "Everything works for me," said: Yes, I see losses and such big ones, but for some reason our system does not recognize the error. Now I will draw up an application for the master's departure.

A week passed between this call and the previous ones! For a week, 2Kom's client suffered with the Internet not working, and they tried to prove to him that everything worked. I don’t believe that only the last operator saw the losses. Or is his name Alexander Sheps, who is a psychic?

But early on I was happy. The nearest departure of the master was possible only after 2 weeks, and even God bless him that during working hours.

Rather, 2Kom has a problem with the craftsmen on the road, since there is such an expectation, and the management asks to draw up applications for the master's departure only in the most extreme cases - such as lightning hit and half a block without the Internet. This is where these quirks come from: "And everything works for me."

True, the next day a girl from 2Kom called me, who said in a cheerful voice: We have entered your position, the master will be able to drive up to you tomorrow from so-and-so (also during working hours), can you? Ok, I took time off from work - I'm waiting. No call, no visit, no one. Nobody came to me to repair the Internet. "We entered the client's position" - in Russian.

After that, I can only say: "Adies, 2Com".

CONTINUING THE STORY OF MY HATE TO 2K

By the way, then I switched to another provider, and everything works for me at normal speed. But 2KOM decided not to leave me alone !!! I was regularly called by their operators trying to sell a more expensive tariff and Internet TV. Gentlemen, let’s do business in a human way, and not as human ancestors. 21st century in the yard. You are an IT company, after all. Never heard of accounting systems? Maintaining a customer base? If a person does not pay and does not pay for a long time, this does not suggest that he is not your client anymore? I already had a corn on my tongue to repeat that I was no longer their client and that I was unhappy with them, and would never return to them in my life. And I really asked to remove my number from their database. But nothing helped. I also had to throw 2KOM numbers into the black list, as well as their cable crimper.

Today we are all heavily dependent on the Internet. And when it does not work, panic immediately begins, the heart sinks into his heels and life seems meaningless. Maybe you find it funny, but for some it really is.

Especially the user is lost when the Internet is connected but not working. Today I will tell you why this happens and what to do if this happens to your network.

Why is the internet not working?

If you have an Internet connection, but it does not work, the first step is to find the cause of the problem. To do this, you need to reboot all devices that are associated with access to the Internet. This refers to a router, computer and so on. Most often, such a reboot completely solves all problems with the Internet, and it starts working properly. If after rebooting the router and the computer, you did not receive the expected result, proceed to the next "treatment" procedures.

Today, most often you connect to the Internet using a Wi-Fi router. If you also have it, then you need to check if the Internet access indicator on the router is on or not. For those users who use a TP-Link router, the internet signal is marked with a globe icon. On other routers, this signal is most often signed "Internet".

If the indicator is off, you need to check the router settings. If everything is okay with them, then we call the technical support of our provider and ask why there is no Internet, maybe just repairing the highway or network.

But, if the indicator is on, then there is a connection and the provider is not to blame. Check internet access on other devices. It doesn't matter what it will be - a phone, tablet or other laptop. This will help you figure out which direction to dig next to solve the problem. I will say right away that the case when a router is connected to the Internet, which is obviously good for a worker, but at the same time does not distribute it to other devices, is considered a very rare case. The reason for this problem lies in the failure of the router. It is not difficult to fix it. You need to reset all settings to the standard ones and reconfigure it again, remember that after the reset, all settings will fly off and the Internet may not work until the router is configured correctly!

There are often cases when only one device or computer cannot connect to the Internet using a router, and all the rest can easily go out to eat. In this case, you need to look for the reason directly on this device.

If you are connected to the mobile Internet via a USB modem or a WiFi module plugged into a USB port, try disconnecting and reconnecting it. If that doesn't work, try using a different port to connect. Perhaps reinstalling the driver will help you fix this problem.

Checking your Internet connection in Windows

In the case when the Internet is connected on your PC or laptop, but does not work, and at the same time you are absolutely sure that the reason for this is incorrect settings, then you need to follow a series of procedures that will quickly solve your problem.

You need to start reconfiguring by pinging any popular site. To do this, press the "Win + R" combination. This will bring up the "Run" window.

In the field for entering text, you need to enter the following "cmd" and click on "OK" .. If you are not a fan of my site, you can write google. After that, click on enter and wait for the result. If all is well, the server will send you something like this:

If the response from the server contains the line "No host found during pingpec-komp.com. Check the hostname and try again ", then you need to type another command, for example" ping .8.8.8.8 ". This is the IP address of the public DNS server from Google, which will always be available. If the computer has access to the external network, then the answer will be the same as in the picture above, but with different numbers after "answer from ...".

If the ping passes by the IP address, but it does not open in the browser, then most often this indicates that there is an Internet connection, but the network does not work due to incorrect configuration of the network card, namely, the address is not registered or is spelled out incorrectly DNS servers. I will tell you how to fix this a little later.

If you see a different response from the server, then you need to check access to the router. We will also check using ping. You can find out the IP address of the router on a sticker that is glued to the back of its case. Most often, the IP address of the "192.168.1.1" or "192.168.0.1" routers. The first address is registered on my router, so I got the following answer:

If the router pings, but there is no Internet host, then most likely the reason lies again in the settings of the router or in itself.

But if the router is not available for server requests, then there is a reason to get into the settings of the network adapter on the computer. But, before doing this, disable your antivirus and firewall, if any. Sometimes it is these two "comrades" that cause problems with the Internet.

If after that the Internet does not work, although there is also a connection, press the "Win + R" key combination again, but now in the "open" field we write "ncpa.cpl."

If you have registered everything correctly, the Windows network connections window will open. In it you need to find your active connection and right-click on it, then select "properties." In the window that opens, look for the line "IP version 4 (TCP / IPv4)" and click on it twice to open the protocol parameters ...

Check "get IP-address automatically" and "get DNS-server address automatically". Click ok and check the result in the browser.

If this does not help, then we mark the item "Use the following addresses" with a dot. You need to register the IP address from the subnet of your router. If it has an IP of 192.168.0.1, then set the computer to 192.168.0.2. If the router uses 192.168.1.1 , then on the PC it will be 192.168.1.2. Mask 255.255.255.0. As the gateway, you must specify the address of the router. You must also write it as the preferred DNS server. Alternative DNS, you can specify the server from Google - 8.8.8.8.

In any case, watch my video on speeding up the Internet, if you apply all the settings, then the Internet should work.

We increase the speed of the Internet to the maximum!

I hope at least one of the ways will definitely help you regain access to the Internet. If none of the solutions to the problem helped you, then you will have to call a specialist who will determine the true cause and solve this problem. But I am sure that it will not come to this and you will fix everything yourself.

For Tele2 subscribers, the Internet often has a higher priority than the call function. Someone uses the worldwide network for work, but for someone it has become a habit without which one cannot live a day. But sometimes another attempt to open a browser or messenger fails. Why is the internet not working? In order not to be tormented by guesswork, we suggest that you familiarize yourself with the possible causes and ways that will help solve the problem.

The most popular reasons and how to solve them

The first thing to look out for is the status bar at the top of the phone screen. Allowing data transfer, the letter G, E, H or the inscription 3G, 4G, LTE should appear on it. If this did not happen, then you should take a closer look at the icon symbolizing the level of the Tele2 network. Perhaps you are temporarily out of range of the network or the signal is so weak that the transmitting station of the provider is working intermittently in the area. Having returned to the zone of stable reception of Tele2, it is recommended to restart the device or perform a manual network search.

When everything is in order with the network, and the Internet Tele2 still does not work, you should inquire about the rest of the traffic on your account. After all, even a suitcase of the Internet with a volume of 30 GB may run out before the beginning of next month.

You can learn about ways to check traffic on Tele2 in.

Another common reason is zero balance. Even if there is money on the mobile phone account, it may not be enough to pay for the next Internet package. One of the options for solving this problem is a service from Tele2.

Lack of settings

Checking the settings that provide data transmission over the cellular network deserves special attention. Each user should know that after deleting the Tele2 access point or changing one of its parameters, the Internet on the phone will not work. Also, the problem may arise due to an incorrectly set network mode. All methods of configuring network parameters are described in detail in the article "How to configure the Internet on Tele2".

Do not forget to check the parameters of the access point after a factory reset or flashing the device.

Less common causes

When the above methods do not help, and the rest of the phone is working normally (accepting calls, sending SMS, etc.), then the reason for the inoperability of the Internet from Tele2 may lie in the following moments:

1. Crash in the operating system or browser. A similar situation often occurs in smartphones with a lack of free memory. After removing unused applications and clearing the cache, this problem disappears.
2. Together with the downloaded application, a virus has settled in Android, blocking the operation of the browser. To identify it, you need to scan the smartphone's memory with an antivirus program.
3. Mechanical damage to the mobile device (shock, fall, exposure to moisture). In this case, it makes sense to check the operability of the SIM card in another device.
4. Maintenance work on the operator's side. You can find out about this by calling 611.
5. In some smartphones with two SIM cards, there are situations when there is a mobile Internet, but it works poorly, only in 2G mode. In order for the high-speed mode (3G, 4G) to work, you need to rearrange the SIM-card in the first slot, since slot No. 2 often only supports GPRS.

If in your phone or tablet you find another reason due to which the Internet on Tele2 disappears, tell us about it in the comments. Together with the moderators and readers of the site, the search for a solution will become more effective.

Mobile providers provide their customers not only with services for making calls, but also the Internet. Many have faced a problem when access to the network is lost. There can be many reasons, and among them are errors at the software level or malfunctions of the device itself. If, first you need to identify the source of the problems, and only then look for a solution. Below is a list of the main violations and methods of their regulation.

Possible reasons

The list of faults is quite extensive:

Top up your balance and connect an additional traffic package. Select the desired offer on the provider's website. Reboot the system if necessary.

3G modems may not work correctly if there are no drivers. The computer will not detect it. A software disc is included with the USB transmitter.

Automatic network configuration

When making a contract or buying a new gadget, you need to set the necessary parameters. Orient your phone to work properly. The easiest and most affordable method is to order automatic regulation of the mobile Internet. To do this, dial the service short number - 679. The data on your make and model will be checked in the database, after which you will receive a notification accepting the request. At a later time, the corresponding settings will be sent to your smartphone. Save, the changes will take place automatically. Reboot the machine. Check the set information in the system management tab:

• operator Tele2;
• access point - "tele2 internet".

Attention! The call to 679 is completely free.

When done correctly, the phone will be connected to the network.

If . All actions will have to be performed manually:

1. Open your computer's control panel.
2. Go to the Network Sharing Center and select the new connection settings.
3. Click on phone connection.
4. In the list of available devices, click on the desired one.
5. Next, enter information from the provider. The dialed number is * 99 #. The connection name is "Tele2".

On the system panel of the home screen, by clicking on the connection access, select your modem.

Manual network configuration

The lack of the necessary data is the main reason why the Internet does not work on Tele2. If automatic debugging does not help, try entering the required parameters yourself. There is no one-size-fits-all methodology for all types of smartphones. Any manufacturer modifies the control menu as they see fit. Therefore, a special algorithm should be followed for each brand. The best option in this case is to contact the provider's office in your city and ask for assistance from specialists.

On Android

Establishing a connection on android looks like this:

1. Go to setup options. The icon is depicted as a gear.
2. Open the "mobile networks" tab.
3. Tap on Point APN.
4. Create a new connection. Provide information:

• name - "Tele2 internet";
• apn - "internet.tele2.ru", type default;
• MCC / MNC - 250 and 20, respectively.

Leave the other lines free. Reboot the device and check.

On IOS

Open the settings tab, turn off 3G transmission on your iPhone. Go to the "Cellular Data" section. Enter the name and APN exactly as in the previous paragraph. Reboot your Iphone.

On Windows

The following algorithm has been developed for smartphones with such an OS:

1. Click on the parameters icon.
2. Go to the data transfer section.
3. Add a new dot and write down the information, as for the android platform.

What if the internet still doesn't work?

In addition to the reasons listed above, there are less common ones:

1. The browser does not perform its tasks correctly. Clear your cache or reinstall the app. Modem mode works and closes the connection.
2. The cause may be a virus introduced by downloading an unverified file. Install security software and clear memory.
3. For dual-SIM phones, only the first slot performs connection functions. Rearrange your SIM card.
4. Damage to the mobile terminal itself or SIM card contacts.
5. Perhaps during this period, the operator is performing service work on the line or there is a need to replenish money, unlimited Internet traffic.

If you cannot decide on your own, contact the technical service of the provider for help by calling 611 (). Experts will answer your questions.

Access to the Internet space can be laid independently, but not all problems are solved by simple actions. Follow the instructions above and conquer the pages of the world wide web.