The rights and obligations of the seller of food products. Job descriptions of a grocery store seller. Working conditions and features

The job description of the seller is developed to streamline labor relationships. The document contains a list of functional duties, items related to rights, working conditions, employee responsibility. The standard form provided below can be used when drawing up a job description for a seller in a grocery store, non-food products, a senior seller.

Sample of a typical job description for a seller

І. General Provisions

1. The seller belongs to the category of workers.

2. Appointment or dismissal of the seller is carried out by order of the director.

3. The seller reports directly to the manager / director.

4. A person who has at least a vocational secondary education, a duly executed medical book, completed an internship, without any requirements for length of service is appointed to the position of a seller.

5. During the absence of the seller, his rights, responsibility, functional duties are transferred to another official, which is reported in the relevant order.

6. The seller is guided in his activities:

• the provisions of the Consumer Protection Law;
• legislative acts of the Russian Federation;
• established regulatory documents;
• The company's charter;
• internal labor regulations;
• orders, orders of the director / manager;
• this job description.

7. The seller must know:

• rules of communication with visitors to the trading floor;
• requirements for stocktaking;
• characteristics of goods;
• orders for accounting of inventory items;
• provisions of safety regulations, labor protection standards.

II. Responsibilities of the seller

The seller has the following job responsibilities:

1. Carry out customer service: consulting, demonstration, packaging of goods, calculation of its value, registration, issue of purchase.

2. Make timely re-stocking of goods. Control their safety, correct operation of commercial equipment, cleanliness in the trading floor.

3. Prepare goods for sale: check the conformity of names, quantities, assortment, prices, correct labeling; integrity of the package, visual inspection.

4. Prepare the workplace, including checking the serviceability of equipment, inventory, tools.

5. Receive packaging material, prepare it for further use.

6. Arrange goods by groups, types and grades, taking into account the relevant requirements, convenience and safety of work.

7. Participate in filling out and placing price tags.

8. Counting cash, registering its turnover and handing it over in the prescribed manner.

9. Inform buyers about the quality, characteristics, features of the use of goods.

10. Offer visitors to the trading floor a similar, interchangeable or related product.

11. Study the objections, comments, arguments of the visitors to the trading floor.

12. To arrange showcases according to the established norms and to control their condition.

13. Take part in:

• receiving goods, to determine their quality by organoleptic characteristics and other indicators;
• preparation of commodity reports, documents related to the receipt and transfer of material assets;
• conducting an inventory;
• resolving disputes with buyers during the absence of administration representatives.

14. Inform the management about goods that do not correspond to labeling and accompanying documentation.

15. Submit requests for replacement, repair of commercial equipment, inventory.

ІІІ. The rights

The seller has the right:

1. Receive information about draft decisions of the management concerning its activities.

2. To nominate the leadership:

• suggestions for improving work, rationalizing labor operations;
• requirements to create conditions for the performance of their duties, rights.

4. Make independent decisions within their own competence.

5. Place requests and receive information used in the performance of their duties.

6. Draw the attention of the management to the need to eliminate shortcomings in the company's activities.

7. Receive all the necessary documents, inventory, uniforms to complete the assigned tasks.

8. Do not start performing functional duties without ensuring proper working conditions and safety measures.

IV. A responsibility

The seller is responsible for:

1. Improper performance of their duties.

2. Material damage to the company, its employees, customers, contractors.

3. Failure to comply with the deadlines for performing labor operations.

4. Failure to comply with the provisions of instructions, orders, orders.

5. Providing employees of the company, its visitors inaccurate information about the goods.

6. Disclosure of personal data, confidential information.

7. Violation of the requirements of labor discipline, internal labor regulations, fire protection, safety measures.

V. Working conditions

1. The seller's working conditions are determined by:

• The Labor Code of the Russian Federation;
• safety rules, internal labor regulations;
• the requirements of the current sanitary and hygienic standards;
• orders, orders of the company's management.

Oldest salesman

Oldest salesman - an official responsible for the work of sellers, cashiers and other personnel subordinate to him. The list of his functional duties includes tasks that differ from those assigned to an ordinary seller. These include:

1. Carrying out operations for accounting, acceptance, issuance, storage of funds and inventories in compliance with the rules for their safety and maintenance of operational properties.

2. Drawing up and providing the management with consolidated reports for the required period of activity on the basis of receipts and expenditures.

3. Decoration of shop windows, commercial premises.

4. Entering and processing information into databases, working with warehouse accounting programs.

Senior Salesperson Should Know:

• rules for maintaining cashier documents, drawing up consolidated reporting;
• the basics of working with computer programs for processing databases;
• established standards for the performance of labor operations by sellers, cashiers, and other subordinate personnel.

Reading time: 6 minutes

A grocery salesperson's job description will help streamline the relationship between store management and employee. The document stipulates the rights, responsibilities, functional obligations of the employer and the employee of the commercial enterprise. In production activities, the employee of the grocery store relies mainly on the provisions of the described form. The store management does not have the right to force a subordinate to perform tasks that are not specified in this instruction.

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Relevance of the document

The production instruction is relevant for each employee of the trading enterprise, therefore, it is developed specifically for each employee - the seller of the cashier, trainee, senior seller, according to the ETKS (unified tariff and qualification reference book). The document describes such tasks in relation to the seller:

• gives an accurate formulation of the worker's production functions;
• empowers each employee with specific responsibilities, helping to avoid repetition;
• equally loads each employee with the corresponding work;
• identifies the qualifications of personnel;
• empowers the management of the store with the right to collect money, apply other punishment for evading a subordinate from performing direct functions or committing offenses, in accordance with the labor legislation of the Russian Federation;
• conduct certification of employees of a trading enterprise;
• if necessary, involve independent specialists.

An official document is being developed, taking into account the necessary requirements and instructions of the regulatory authorities.

Watch the video:"Features of drawing up a job description."

A kind of reference of the seller of grocery goods is related in structure to forms of this type. Responsibilities are in the requirements for job seekers, the content of the employee's job operations, based on the specifics of the profession, the type of activity of the organization.

Structure of the instruction

The regulatory document adheres to national rules for the construction of forms and has a general structure. The rules for drawing up production instructions are as follows:

1. The group of top requisites indicates the data for the approval of the form. The word "Approved" is followed by the date of approval, the position of the head who endorsed the document, his signature with an indication of the nominal formula. The word turnover "Agreed" reports the data of employees and departments who took part in the preparation of the job document.
2. The first paragraph is called "General Provisions", which contains the requirements for the applicant for the position. They include age qualification, education, work experience, skills. In addition, there is a list of documentation that the candidate should familiarize with.
3. The next section contains a list of the functions and rights of the employee, which are fundamental in the form. It reflects the specific operations of the subordinate, avoiding those that are not related to this vacancy.
4. The responsibility of the applicant, the enumeration of measures for his recovery in case of default, is no less a fundamental section of the document.

For an employee of the food department, he is in the first place, due to the material responsibility of the seller. However, the measure of responsibility cannot be stricter than that provided for by a codified legislative act.

The form of job functions is summarized by a checkbox where the candidate puts his signature with a transcript of familiarization with the requirements.

General Provisions

An employee of the gastronomic department or other division can be enrolled or dismissed on the basis of an order from the directorate of the structure. Applicants for this vacancy can be persons who have graduated from professional educational institutions in the specialty "Salesman" or have an appropriate degree of training.

An employee of a food establishment is directly subordinate to the head of the department, the directorate of the store.

In the performance of his functional duties, an employee is guided by the following categories:

• regulatory, methodological instructions of trade enterprises;
• statutory and internal rules;
• instructions, orders of the directorate;
• job description.

Each trading company has the right to develop the required number of forms of legal force, which impose certain rules and functional operations on the employee.

Functions

The duties of the seller of food products indicate the fulfillment by the employee of the functional duties specified by the instruction.

• customer service;
• preparation of products;
• interviewing clients about the positive properties of goods;
• studying the consumer demand of visitors to the institution;
• management of existing junior sellers.

The management of the store is obliged to evenly distribute the work among its subordinates.

Personal qualities

A salesperson's job is characterized by communication with customers. Visitors can be people of different nature, therefore, a catering worker must have the following qualities:

• sociability, the ability to win over buyers;
• literacy of presentation, conveying your thoughts;
• sociability, it is easy to get in touch with visitors, attracting them to purchase goods;
• friendliness, politeness, courtesy, implying that the buyer is always right;
• the ability to listen to the client and respond appropriately;
• energy;
• purposefulness;
• positivism;
• careful neatness.

The list of personal qualities of an employee of the nutrition department is complemented by patience, stress resistance, and wit. Often, to attract a buyer, you need to very quickly understand his psychology, intention. The quality of a psychologist is valued here no less than accuracy.

Professional training

The ability to persuade a visitor to purchase a product is complemented by the professional qualities of an employee of the catering department. This is facilitated by his professional training. The latter implies the presence of the following category of knowledge:

1. Excellent awareness of sales technology.
2. Knowledge of the assortment of the subordinate department, all kinds of product characteristics.
3. Work only according to the rules of trade.
4. Effectively manage your own and the working time of subordinate junior salespeople.

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Preparedness for intermittent temporary hardship also applies to training.

Job instructions

A sanitary book is a mandatory document for a grocery store employee. In its absence, the applicant will be offered to undergo a medical examination to obtain a health book.

The job form of a large shopping center may contain a condition on impeccable knowledge of the native language for communicating with customers, skills in working with computer equipment. The presence of such a contestant will serve as a big plus in his employment.

An employee of a commercial enterprise is obliged:

• provide quality service to customers;
• aesthetically decorate a showcase, corner;
• briefly provide the client with information regarding the assortment;
• calculate the amount of the goods chosen by the buyer;
• beautifully pack the goods;
• monitor the shelf life of food products.

Last but not least is the presence of current price tags on products.

A responsibility

In addition to material responsibility for the entrusted goods, he is responsible for compliance with the following principles of work:

1. Layout of good quality goods.
2. Fulfillment of product sales deadlines.
3. Reporting.
4. Compliance with internal rules of procedure.

Failure to comply with the instructions of the management is equivalent to a violation of labor discipline.

Employee rights

The seller is endowed with all the rights he needs to carry out professional activities. They consist in providing suggestions for improving the quality of service, obtaining information about the innovations of the organization's management, and documentation on labor activities. In case of failure to fulfill his professional duties, the subordinate has the right to ask for help from the store management.

Features instructions

The profession of an employee of a trading enterprise is quite universal, but it can differ in the list of job duties. For example, a consultant is obliged not only to sell, but also to advise clients on the correct preparation of food, its useful properties.

The senior salesman of the department manages the activities of the shift entrusted to him from the junior and salesmen of the 4th category.

The duties of a clerk are quite varied. In addition to working with the cash register, he has to perform the functions of a commodity manager, auditor. His responsibilities include:

• work with the device;
• keeping cash records;
• collection;
• acceptance of products;
• inventory;
• knowledge of the price list of the assortment.

The cashier must inform customers about current or upcoming promotions, know about the presence or absence of any product, and correctly arrange its return from the buyer.

The Supermarket Seller Difference

Large shopping centers are presented as self-service stores. The lack of a large number of workers is explained by the choice of food products by the buyers themselves. Sales floor employees are not obliged to inform customers about the cost or useful properties of the products. Their responsibilities are reduced to the following rules:

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1. Layout of products on the shelves.
2. Monitoring the relevance of price tags.
3. Tracking food items that are expiring.
4. Correct installation of trade items to increase sales.
5. Participation in promotional receptions by attracting the attention of visitors with special signs, pointers, announcements.

Serving customers in weighing departments equates a supermarket clerk to an ordinary grocery worker.

Summary

The resume is presented as a short document characterizing the competitor and his qualifications. The document must be in a formal style. The description of the applicant's abilities begins with the indication of the full name formula, date of birth, place of registration.

Job Application

The law does not stipulate the writing of an application according to a nationally established model. It can be designed in a free style, but large enterprises have their own unified forms. You can fill them in by hand or type on your computer. The form indicates the name of the organization and the date from which the candidate wishes to start performing professional duties.

Conclusion

Watch the video:"Responsibilities of the grocery seller."

Before going to work, a future grocery store employee must study the job description offered to him. The document stipulates functional duties, penalties in case of non-fulfillment, types of incentives, rights of a subordinate, responsibility. The form specifies the obligations of the employer, which guarantees the fulfillment of the subordinate's high-quality attitude to work duties.

The grocery store seller is considered one of the most popular and demanded professions, since all citizens use his offers and services. If it is possible to do without luxury goods, then it is impossible to live without food products, since it is necessary for human life support. Business entities, whose main activity is sales, open retail outlets in each district of the residential quarter, which determines the demand for the profession.

General Provisions

Grocery store clerk

The grocery store seller is hired and dismissed by order of the head of the business entity on the recommendation of the head of the department. The employee must have a professional education.There are usually no requirements for work experience.

In carrying out labor duties, the seller reports to the head of the unit and the employer. In doing so, he is guided by the internal documentation of the company and current legislation.

Work specifics

Each workplace is characterized by individual characteristics, depending on the parameters of the object, where sales are organized and the assortment orientation of trade items. These factors create isolated working conditions.

A prerequisite for obtaining permission to perform work is to undergo a medical examination, the results of which should be entered by representatives of a certified medical and preventive institution in a health book. This is necessary to identify contraindications to the conduct of activities in this area related to the general state of health and the presence of diseases classified as infectious.

When finding a job in large retail outlets, you should be ready to work in any department, therefore the seller must be erudite in his business and thoroughly understand the intricacies and nuances of sales skills.

Specialized outlets sell a limited range of products, which significantly reduces the amount of knowledge required regarding its characteristics. To adapt to a new place of work, the employee undergoes a probationary period, part of which is allocated by the employer for internship. It involves the organization of training by the senior seller, during the time established by the order of the employer.

Job description of a grocery seller

1. General Provisions

1.1 This job description defines the functional duties, rights and responsibilities of the seller of food products.

1.2 The seller of food products belongs to the category of technical executors.

1.3 The seller of food products is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the director of the enterprise on the proposal of the manager of the object of trade, manager of the warehouse of the object of trade.

1.4 Relationship by position:

1.4.1	Direct subordination	to the manager of the trade object, the manager of the warehouse of the trade object
1.4.2.	Additional subordination	Director of the enterprise
1.4.3	Gives orders	–
1.4.4	The employee replaces	Person appointed by the director of the enterprise
1.4.5	The employee replaces	−

1. Food seller qualifications:

2.1.	Education*	initial vocational
2.2	work experience	without any requirements for work experience.
2.3	knowledge	assortment, classification, characteristics, purpose, nutritional value and retail chains for goods; the main types of raw materials and materials used for the manufacture of goods: signs of good quality of goods: rates of natural loss of goods and the procedure for writing off; signs of the grade of goods: methods of reducing losses during snoring and selling goods: design principles for surfacing, inside shop and window showcases: main suppliers of goods and features of the range and quality of their products; techniques and methods of serving various groups of buyers with regard to their gender, age, level of knowledge about the product and other features: the basics of collective forms of organization and remuneration; the basic principles of the device and the rules of operation of the serviced commercial and technical equipment; the procedure for accepting goods from suppliers; basic "requirements of standards and specifications for the quality of goods, packaging and labeling; marriage rules; the simplest laboratory methods for determining the quality of goods; rules for sampling and sampling to determine the food suitability of goods; the procedure for carrying out an inventory and drawing up and processing of commodity reports, acts for defects, shortages, mis-grading of goods and acceptance certificates for the transfer of material values.
2.4	skills	−
2.5	additional requirements	−

* or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to the established program, without presenting requirements for work experience.

1. Documents regulating the activities of the seller of food products

3.1 External documents:

Laws and regulations regarding the work performed.

3.2 Internal documents:

Charter of the enterprise, Orders and orders of the director of the enterprise (manager of the object of trade, manager of the warehouse of the object of trade); Regulations on the trade enterprise Job description of the seller of food products, Internal labor regulations.

1. Responsibilities of the seller of food products

Grocery seller:

4.1. Carry out customer service: cutting, weighing and packing goods, calculating the purchase price, checking the details of the receipt, issuing the purchase.

4.2. Control the timely replenishment of the working stock of goods, their safety, serviceability and correct operation of trade and technological equipment, cleanliness and order at the workplace.

4.3. Prepare goods for sale: check the name, quantity, grade, price, condition of packaging and correct labeling; unpacking, visual inspection, stripping, cutting, cutting and cutting of goods.

4.4. Prepare the workplace: checking the availability and serviceability of equipment, inventory and tools, sharpening, straightening tools, installing scales.

4.5. Receive and prepare packing material.

4.6. Place goods by groups, types and grades, taking into account the frequency of demand and convenience of work.

4.7. Fill out and attach price labels.

4.8. Count checks (money) and return them in the prescribed manner.

4.9. Advise buyers about the properties, taste, culinary purpose and nutritional value of certain types of products.

4.10. Offer new, interchangeable products and related products.

4.11. Study the demand of buyers.

4.12. To decorate the countertops, shop windows inside and monitor their condition.

4.13. To participate in the receipt of goods, including from the warehouse, to determine their quality by organoleptic characteristics, to take samples for laboratory analysis.

4.14. Notify the administration of the receipt of goods that do not correspond to the labeling (invoice sheet).

4.15. Make requests for the repair of trade and technological equipment.

4.16. To draw up reports on goods, acts for marriage, shortages, re-grading of goods and acceptance certificates for the transfer of material values.

4.17. Take part in the inventory.

4.18. Resolve disputes with buyers in the absence of administration representatives.

4.19. Lead the work of lower-skilled sellers.

1. Rights of a food seller

The food seller has the right:

5.1. To get acquainted with the projects of decisions of the management of the enterprise concerning

his activities.

5.2. Submit for management's consideration proposals for improving the work related to the responsibilities provided for in this instruction.

5.3. Receive information and documents from the heads of structural divisions, specialists on issues within his competence.

5.4. Require the management of the enterprise to assist in the performance of their duties and rights.

1. Responsibility of the seller of food products

The grocery seller is responsible for:

6.1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor legislation of Ukraine.

6.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.

6.3. For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.

1. Working conditions of a food seller

The working hours of the seller of food products are determined in accordance with the Internal Labor Regulations established in the enterprise.

1. Terms of payment

The terms of remuneration of the seller of food products are determined in accordance with the Regulations on the remuneration of personnel.

9 Final provisions

9.1 This Job Description has been drawn up in two copies, one of which is kept by the Company, the other - by the employee.

9.2 Tasks, Duties, Rights and Responsibilities can be clarified in accordance with changes in the Structure, Tasks and Functions of the structural unit and workplace.

9.3 Changes and additions to this Job Description are made by order of the General Director of the enterprise.

Head of structural unit
		(signature)	(surname, initials)
AGREED:
Head of the legal department
(signature)	(surname, initials)
00.00.0000
I have read the instructions:
		(signature)	(surname, initials)
		00.00.00