Department of State Housing and Construction Supervision of the Sverdlovsk Region. A new textbook "ABC for consumers of housing and communal services. ABC for consumers of housing and communal services to buy

On the website of the state corporation - the Fund for Assistance to Housing Reform communal services published "ABC for consumers of housing and communal services". This is the first textbook in Russia for consumers of housing and communal services, prepared in order to improve housing literacy of citizens and form an economic attitude towards common property in a house.

"ABC of Housing and Utilities" is a project of leading industry experts: the Ministry of Construction and Housing and Utilities of the Russian Federation, the Fund for Assistance to the Reform of Housing and Utilities, the United Russia party and the federal educational project "School of the Literate Consumer".

The ABC of Housing and Utilities was published with the support of the Fund for Assistance to the Reform of Housing and Utilities with a circulation of 2,000 copies.

The presentation of the first textbook on housing and communal services took place at an expanded meeting of the Presidium of the General Council of the United Russia party on the topic "New solutions in housing and communal services: the implementation of party projects" in July this year.

The ABC for Consumers of Housing and Utilities Services will be of interest to everyone who wishes to improve their knowledge of managing an apartment building. The book will teach you to act as a competent customer housing services, use them rationally, carry out energy service activities in the house and ultimately save on utility bills.

The training material contains a detailed analysis of housing legislation on such issues as the composition of common property in an apartment building, its maintenance and current repairs, holding a general meeting of owners, providing utilities, organizing and conducting major repairs, etc.

Industry-specific issues are clarified in the book simple language with illustrations.

The manual will be sent to the heads of the constituent entities of the Russian Federation, heads of regional legislative bodies and public organizations, and also be used as information materials at regional forums held under the auspices of the Ministry of Construction of Russia.

The creation of the "ABC of Housing and Utilities" will undoubtedly raise the level of awareness of our residents and, which is especially important, will help to intelligibly explain both to the people of the older generation and to young people their rights and obligations as consumers of utilities, - said in the welcoming speech of the Minister of Construction and Housing and Utilities of the Russian Federation Mikhail Men to the readers.

In the welcoming speech of the Deputy Chairman of the State Duma Committee on Housing Policy and Housing and Communal Services, co-director federal project Alexander Sidyakin's “School of the Literate Consumer” says that “housing education of citizens is the key to successful reform of the housing and utilities sector and building competent relationships in every home”.

We are used to seeking advice from a lawyer or looking for answers to questions on the Internet. This book will help you find comprehensive answers to any questions related to housing and communal services. "The ABC for consumers of housing and communal services" is a kind of reference book in this area, - said the executive director of the party project "School of the competent consumer" Alexander Kozlov.

The ABC for Consumers of Housing and Utilities Services is published on the website of the Fund for Assistance to Reform of Housing and Utilities in the section "On Housing and Utilities Reform / Visually on Housing and Utilities Reform / Brochures with recommendations for homeowners." It is also posted on the website of the "School of the Literate Consumer" project.

Document overview

The first in Russia original textbook "ABC for consumers of housing and communal services" is presented.

In particular, it provides answers to frequently asked questions. Everything is stated in simple language.

This is necessary to improve consumer literacy, the formation of an economic attitude towards common property in the house.

The ABC contains a detailed analysis of housing legislation in terms of the composition of common property in an apartment building, its maintenance and current repairs; holding a general meeting of owners; provision of utilities; overhaul. Separate chapters are devoted to the protection of rights in this area, accounting for the consumption of utility resources.

In the textbook, in particular, a three-stage system of control over the work of organizations providing housing and communal services is noted. The first (closest to the tenants) is a house advice. The second is the municipal control services. The third is state housing supervision and licensing control.

There are 2 types of services: housing and utilities. The latter include hot and cold water supply, sewerage, power supply, gas supply, and heating. The resource supplying organization is always responsible for the supply of the resource to the border of the apartment building.

Clarified how the owner's property and common property in an apartment building are distinguished. The pros and cons of each of the methods of managing an apartment building (direct management, HOA, UK) are highlighted.

Consumers are given advice on how to improve the thermal insulation of an apartment and reduce heating bills, to reduce the cost of cold and hot water and electricity.

05/28/2015 | Changing the procedure for calculating and paying for the cost of corporate governance to ONE
We can say that the State Duma of the Russian Federation has already introduced a tradition to amend the Housing Code of the Russian Federation every summer. In the summer of 2014, numerous changes were made in relation to licensing activities for the management of apartment buildings, the requirements for the selection and implementation of management methods for apartment buildings changed, the concept of "TSN" appeared instead of "HOA", the requirements for multi-house TSN, requirements for the implementation of direct management, requirements to checks, etc. Summer 2015 The State Duma RF adopted the federal law"On amendments to the RF Housing Code and certain legislative acts of the RF (in terms of creating the necessary conditions for effective work and improvement of payment discipline in the housing and communal services industry) ”(bill 500410-6). This law has not yet entered into legal force, however, the author of the article has no doubts that this law will be in effect.

Thus, now the KU on the ONE is not a communal service, with the exception of houses under direct management (from 01.04.2015 these are houses with no more than 16 apartments, with the amendments to the Housing Code of the Russian Federation by bill 500410-6 these can be houses with no more than 30 apartments). Those houses that are managed by the UK, HOA, ZhSK, will not provide consumers with a utility service for ODN, but will provide a service for the maintenance of common property, which will consume heat, water, electricity, and waste water. It should be noted that domestic waste water is included in the cost of maintaining common property, whereas earlier, from 01.09.2013, the utility service “ sewerage at ONE»Was excluded from the list of utilities of clause 4 of the RF PP 354.

Also, an innovation is that instead of housing maintenance services in the form of "MSW removal" there is a new utility service " solid waste management", Now this service will be regulated by the state authorities of the constituent entities of the Russian Federation in terms of setting tariffs and consumption standards, the volume of consumption of the service (as well as other utilities) will depend on the number of people living in the premises). In order to provide an appropriate communal resource, it is proposed to create regional operators for the management of MSW, which will be selected by the state authorities of the constituent entities of the Russian Federation on a competitive basis.

In accordance with bill 500410-6, new parts 91 and 92 have been introduced into article 156 of the Housing Code "Amount of payment for residential premises", which determine General requirements to the calculation of payment for the maintenance of living quarters:

"91. The payment for the maintenance of a dwelling includes a payment for cold water, hot water, wastewater disposal, electric energy, thermal energy consumed in the maintenance of common property in an apartment building, provided that design features an apartment building provides for the possibility of consumption of the corresponding utility service for the maintenance of common property, determined in accordance with the procedure established by the Government Russian Federation.

92. Expenses citizens as part of the payment for the maintenance of a dwelling to pay for cold water, hot water, wastewater disposal, electrical energy, heat energy consumed when fulfilling the minimum list of services and works necessary to ensure the proper maintenance of common property in an apartment building, is determined based on the consumption standards of the corresponding types of communal resources in order to maintain common property in an apartment building, approved by the state authorities of the constituent entities of the Russian Federation in the manner established by the Government of the Russian Federation, according to the tariffs established by the state authorities of the constituent entities of the Russian Federation in the manner prescribed by federal law. "

These norms provide a stipulation that the calculation of the costs of citizens for the maintenance of living quarters in the part of the ODN will be made according to the standards, but when the IKU performs the minimum amount of services and works on the maintenance of common property (RF PP 290). In this case, it remains unclear how the payment will be calculated for the same resources consumed when performing other services by IKU that are not provided for in the minimum list, but are necessary for a specific apartment building, or consumed for major repairs.

Thus, to determine the formulas for calculating the fee for utilities and housing maintenance services, in the near future at least two Resolutions of the Government of the Russian Federation will be significantly changed, namely: RF PP 354 and RF PP 491.

And, despite the fact that at present the procedure for calculating the cost of housing maintenance (including KU on ODN), as well as the procedure for calculating utility services (including MSW) is not known, there are already many questions about how the relationship will develop. IKU with RNO in terms of settlements according to the readings of common house metering devices, to whom the difference between the sum of individual consumption and general house consumption will be attributed, how the IKU will report to consumers for consumption of CU on ODN according to standards for the maintenance of housing and for consumption in excess of the standard for real consumption , reflected on the general house metering device.

The author of the article hopes that the introduction of a new procedure for calculating housing maintenance fees and utility bills, even if it will be another revolution for law enforcement officers, will take into account all the problems of previous years, when the calculation of the in part of clause 44 of the RF PP 354, which set the maximum volume of KU for ONE, despite the large difference between the OPU and the amount of individual consumption of apartments) did not cover the costs of the IKU before the RNO for all services provided.
Author.

Recently, the Ministry of Construction of Russia published a small edition of the manual - the ABC for consumers of housing and communal services - a visual textbook describing the aspects of the housing and communal sphere of his life that are necessary for every citizen.

The ABC for consumers of housing and communal services, of course, clearly and in pictures describes different aspects of the communal services and allows to an ordinary person to get a more or less clear idea of ​​it, but in case of disputable situations, it would be more correct to turn to the legislation - the Housing Code of the Russian Federation and other regulatory legal acts.

But it will not be easy for an ordinary resident to independently understand the norms of the law. Therefore, in order to avoid mistakes or misinterpretation of the letter of the law, you need to contact people with legal education and experience in this area. You can contact a law office, to the appropriate structural subdivision administration or the Housing Inspectorate, but it all takes time.

To get fast qualified legal assistance, you can use round-the-clock online consultation right on our website.

The ABC for consumers of housing and communal services is a new textbook of the Ministry of Construction of the Russian Federation (you can download it at the link below), which is aimed at educating ordinary residents apartment buildings... It contains the most important points of housing legislation in an accessible non-legal language and many brightly illustrated schemes. For a more complete understanding of the essence, it is necessary to consider the structure of the manual.

Questions sanctified in the alphabet

1. The first chapter is an introduction. It contains most of the definitions that the ABC for consumers of housing and communal services contains, with references to the norms of the law from which these terms are derived.
2. The second chapter of the textbook describes the processes associated with the general meeting of owners, namely: what powers the meeting and its chairman have, how the voting at the meeting takes place, in which cases the decision made has a quorum, and much more.
3. It describes each of the three options for managing an apartment building, all their advantages and disadvantages, as well as ways to go to any of the methods correctly, without breaking the law.
4. This chapter describes the procedure for the provision of housing services (not communal services). There is a minimum list of services for the maintenance of the house, the procedure for fixing improper performance managing organization their functions and so on.
5. But the fifth chapter explains the most difficult thing - utilities, the number of which is only six. Including the methods of concluding contracts with the service provider, the rights and obligations of the contractor and the consumer, quality requirements and, perhaps, the most interesting thing - payment for utilities (composition, size, methods of charging).
6. The sixth part describes ways to save money. For example, the installation of individual meters, the possibility of recalculation in case of absence, ways to save on energy supply. As well as the possibility of subsidizing the payment of housing and communal services.
7. The chapter describes the procedure for payment and overhaul.
8. This part is devoted to the issue of consumer protection in the field of housing and communal services.
9. The ninth chapter calls for participation in the fate of an apartment building, the owner of the premises in which you are, and also suggests how to effectively conduct a dialogue on general meeting and competently comes out of a conflict that has arisen or is threatening to arise.