Particular attention in the store should be paid to the workplace of the cashier seller. The final destination, where the client pays for his goods, plays a very important role in the trade and technological process of the store: the success of your store largely depends on how efficiently the cashier works. After all, if too long lines gather at the checkout, the buyer can refuse purchases and leave the store. As a rule, he will have an unpleasant aftertaste and annoyance at wasted time, for sure he will no longer want to return to your store. Therefore, it is very important to provide all conditions for the operative work of the cashier by equipping a convenient cash register or counter behind which the payment is carried out.

Layout of workplaces of sellers of cashiers in stores

If your store uses traditional forms of customer service, then the organization of the cashier's workplace will depend on the range of goods sold in it and the type of enterprise. For example, in stores that sell foodstuffs, the width of the workplace of the seller-cashier must be at least two meters, and for stores that sell non-food products - at least three. There are usually open shelves with goods behind the cashier's back. There should be a passageway at least 90 cm wide between such equipment and the counter so that the seller can easily maneuver in the free area for movement and quickly fulfill the wishes of the customers of your store.

It is best to locate the work place of the seller-cashier as close as possible to the premises in which goods are stored or prepared for sale. The depth of the workplace can be different, it depends only on the width of the trade equipment and the counter.

Before planning a counter-mated settlement unit, consider several factors that contribute to effective work cashier and fast customer service.

• At the place of payment for the purchased goods, there must be an unimpeded movement of customer flows and the oncoming traffic must be completely excluded.
• Checkout counters should be located in such a way that buyers pass to the left of the cashier's seller's workplace.
• In addition to the cash counter, for the arrangement of comfortable calculation units, tables for packing goods and lockers for storing personal belongings of buyers are needed.

How to choose a convenient cash register counter?

In the working area of ​​the cashier-seller, the counter often contains a huge amount of electronic devices and devices such as cash register, currency detector, scanner, cash drawer. Even at the stage of planning or choosing equipment for cash register counters, in order to create a convenient, efficient, functional workplace for a cashier seller, consider the possibility of embedding electronic devices into its design. The Vika company sells a wide range of commercial equipment for cashiers' sellers of various lengths, colors and functionality.

Our designers will help you choose convenient cash registers, and if you are not satisfied with any of the standard solutions, they will create for you individual project so that the cashier-seller of your store can effectively use the inner space of his workplace. The checkout module with a showcase will be a real gift for any seller.

Research by marketers has shown that even at a time when store visitors are already paying for the product, they still retain purchasing activity and are interested in the product. When choosing a counter for a checkout, plan next to it shopping racks and slides with popular inexpensive goods. In such a simple way, you will increase the sales level of your outlet.

Variety of models

Today, there is a huge variety of models, which to a large extent allow the implementation of the layout project on the site of the shopping pavilion. For grocery stores use the so-called compact checkout counters with a short top. And in mid-size supermarkets, standard tilt structures are used. In huge stores, checkout modules with an elongated tabletop or a wide drive are popular. There are right-hand and left-hand models of boxes. Here a lot will depend only on the manufacturer's company and the financial capabilities of the director of the supermarket.

The workplace of a cashier-controller in a self-service store is understood as a part of the sales area equipped with special equipment for settlements with customers.

Workplace the controller-cashier should be considered as one of the most important and responsible areas of the store. The time spent on the purchase of goods, the throughput of the store, the safety of inventory and, to a large extent, the culture of customer service largely depend on its organization.

The main task of the rational organization of the workplace of the controller-cashier is to ensure high efficiency of his work, maximum throughput of the working unit with a high culture of customer service. The level of organization of the workplace of the controller-cashier is determined by its layout, equipment and equipment. When organizing the workplace of the controller-cashier, the following must be taken into account:

• * the cash register is located at the exit from the trading floor, and with a box system - at the exit from the area of ​​the boxes;
• * the area around the checkout booths should ensure the unimpeded movement of buyers;
• * the flow of buyers should pass to the left of the cashier-controller, so that he can work with his right hand on the control- cash machine, and the left one is to check the purchased goods.

It is important that the settlement units are compact and occupy a small area, and their location corresponds to the direction of the flow of buyers and excludes their oncoming traffic.

When placing inventory at the workplace of the controller-cashier, it is necessary to observe following rules:

• * the workplace should have everything you need and there should be nothing superfluous;
• * each object must have its permanent place, which ensures the automatism of working movements;
• * items that are more often required to perform work should be located closer to the employee;
• * it is necessary to separate objects that the employee takes with his right and left hand;
• * items used in sequence must be placed side by side so that reverse arm movements can be used;
• * all items should be placed within the reach of the worker's hands [10, p. 36].

The level of organization of the workplace and the productivity of the controller-cashier largely depend on the correct choice of the type of cash register machines.

When choosing the type of cash register, factors such as the volume of goods turnover, the method of selling goods, the number of sections (departments), the average purchase price, the intensity of customer flows, and productivity are taken into account. cash register.

Maintenance of the cash register, checking its serviceability, as well as cleaning the cash register and inventory is carried out by the controller-cashier, and the provision of the workplace with a change coin, the necessary packaging materials and care products for the cash register is carried out by the store administration.

Throughout the working day, the cashier-controller must keep order at his workplace, the cleanliness and correct location of equipment and devices, using his free time to eliminate the deficiencies noticed.

In the event of a machine malfunction, the cashier-controller is obliged to take urgent measures to eliminate it, and, if necessary, call a mechanic. Periodically, at least once a month, the mechanic must inspect the machine, lubricate it, check the operation of individual units.

The controller-cashier is responsible for the organization and condition of his workplace, and the store administration exercises control over the correct organization of settlements.

With the rational organization of settlements with customers, the controller-cashier performs his actions in the following sequence:

• * clearly names the amount of money received and puts it in full view of the buyer;
• * prints a receipt on the cash register;
• * names the amount due change and issues it along with the check;
• * after the final settlement, puts the money received from the buyer into the cash drawer.

The controller-cashier in his work should be guided by the Laws "On Trade", "On the Protection of Consumer Rights", the Rules of Implementation retail separate types goods and Catering, sanitary regulations, others regulatory documents, as well as orders, instructions and instructions of the head (administration) of the trading facility.

The controller-cashier must organize his workplace at the end of the working day. In the morning, having come to work, he gets the key to the cash register from the senior cashier, a change fund for money, cash accessories, control and receipt tapes, then goes to the workplace and checks the safety and sanitary conditions. If necessary, he wipes the floor, takes out debris, removes dust near the cash register. The cashier-controller, in the presence of the senior cashier, takes the meter readings at the beginning of the working day and draws up the cashier-operator's book. Then he closes the checkout and goes to check the availability of the assortment near the checkout. If there is not enough, then it is replenished. Also checks prices and marks everything in his notebook. And at the appointed time begins to serve customers. In his free time, the cashier-controller helps the sellers.

The controller-cashier must always know and accurately fulfill his duties:

Serve customers politely and courteously, do not enter into disputes and bickering, do not be distracted from the performance of their duties. In the event of a conflict with the buyer, invite the manager (administration) of the shopping facility.

Ensure an exemplary order at the workplace throughout the working day, the availability of packaging materials and equipment, promptly inform the administration about the absence of goods on sale and other comments from buyers.

Know the rules of trade in goods of this group, techniques for displaying and packaging goods, the procedure for storing goods and the timing of their sale, rules for using measures and measuring instruments, checking weights, signs of the solvency of state banknotes, the established procedure for accepting and returning money, checks and checkbooks, rules of sanitation and hygiene, safety regulations and fire-prevention measures, the procedure for exchanging goods.

Advise buyers about the purpose, properties, quality of goods. Offer new, interchangeable products.

Sell ​​goods only if there are correctly designed price labels, rules for decoding the article and labeling.

To study the device of a cash register and operation, to be able to organize a workplace.

Be able to work on a cash register and consistently perform customer service operations.

To be able to finish work on a cash register, collect cash receipts and draw up a cash register.

To be able to draw up entries in the book of a cashier-operator.

The cashier-controller is prohibited from changing banknotes, keeping personal belongings and money in the workplace.

The cashier-controller carries financial responsibility for all cash receipts to the cashier.

Monitor the serviceability and correct operation of the cash register, fill the control and receipt tape in the cash register, record meter readings, translate numerators to zeros, install a datator [11, p. 64].

At the end of the working day, the cashier-controller completes the work at the cash register. He takes out all the bills he has from the cash drawer and arranges them according to their value. Calculates the number of bills and earnings per day, and based on this, draws up a bill of money. Then, in the presence of the senior cashier, he takes the meter readings and draws up the book of the cashier-operator. After that, he goes to the main cash register and hands over the proceeds, the key, all available documents and cash accessories. Then he returns to the workplace, cleans it. And only after that he goes home.

The part of the retail space where the buyer gives money for the goods is extremely important in the trade and technological process of the store: the ineffective work of the cashier can create an unpleasant situation and directly affect sales.

In a large store with a large flow of customers, several payment points are set, avoiding queues. V small shop and in the boutique, the cashier's workplace is closer to the center of the hall, it can be used by all sellers. A cashier who is always in the workplace is more likely an option for grocery, construction and other supermarkets than for clothing stores (cosmetics, perfumery). In them, the cashier can go to the hall to help solve some business issues, as well as advise the buyer if the rest of the staff is busy and there is no one else to do it. That is, we are currently talking about a sales assistant with cash register skills. Such an employee knows the assortment, prices, the lineup and the dimension, the location of things in the warehouse, and can calculate the visitor properly by issuing him a receipt and other supporting documents.

Of course, the cashier does not work on the run. He, even in the smallest shop, will have his own area, separate or combined with a counter. Behind the back, they can still be located with goods, or an empty passage at all (which is undesirable). Any person related to money should feel completely safe while working, even psychologically. Therefore, the checkout area is usually set up at the exit, limited to a blank counter and a wall. If there are several parallel cash registers, a stranger cannot pass behind the worker, the buyer is only an employee of the same store. You should not think that this workplace can be organized as you like, there are rules for it:

• the length of the checkout area upon sale non-food products not less than 3 m;
• a passage of 90 cm between the wall equipment and the counter;
• free movement of consumer flows (mechanisms, containers, waste), excluding oncoming flows;
• sufficient area to accommodate not only the employee himself, but inventory, containers, tools, auxiliary equipment;
• the performance of labor operations should not imply non-physiological postures and movements;
• a standing workplace has parameters of 600x1600 mm (WxL), a height of 955 mm, at least 150 mm for the length of the feet. In a seated workplace, the seat should be with a bent back, lift-and-swivel with height adjustment. Covering of seats and backs should be of low thermal conductivity, wash and disinfect well, a footrest is desirable;
• this workplace must have a high level of illumination;
• access to the workplace and evacuation in emergency situations should not be impeded;
• for security reasons, the cashier's place is equipped with surveillance and panic buttons, an anti-vandal system, and an alarm system.

Even if instead of a special checkout box it is used simply, as, for example, a glass showcase in a pharmacy, then it is not empty at all. There will at least be:

• cash register,
• POS system with barcode scanner;
• bank terminal for working with plastic cards;
• money box.

This set can be supplemented with a currency detector for checking banknotes in ultraviolet radiation, a separate receipt printer, a device for releasing goods from magnetic signal key fobs. As an accompanying equipment, they sometimes put a packing table and a separate one, so that the buyer can put aside the things he likes for a while and continue to choose, having already freed his hands.

The checkout area is a hot spot for placing impulse demand goods. When a visitor pays for a purchase, their buying activity and interest are preserved. While waiting for the cashier to do his job (being, for example, in a queue), the visitor quite naturally looks with curiosity at what surrounds him, including every useful little thing. Boxes, metal baskets, stands, exhibitors surround the racks with cash registers, the main thing is not to overdo it and overload the space: then the abundance will seem cluttered.

In terms of size, checkout counters can be compact, with a short table top, standard (with inclined boards), large, with an elongated counter and a drive. Models are produced double-sided, but the passage of the buyer to the left of the cashier is considered more natural. The most popular design for a clothing store is a blank counter-rack for several devices, to which the customer approaches from the front and from the side.

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The main operational unit of the bank is VSP (internal structural unit).

All VSP premises can be subdivided into three zones:

■ client room;

■ the operating area (it contains the workplaces of bank employees and back rooms);

■ cash register (operational cash desks and cash vaults).

In a modern VSP, a self-service zone for customers must be equipped.

The presence of unauthorized persons, including VSP employees, who are not on duty, is prohibited in the operating area.

The VSP should be equipped with workplaces for the following employees:

■ cashier for receiving payments;

■ cashier and cashier;

■ a cashier who prepares documents for transactions.

At the workplace of a cashier receiving payments are:

■ computer;

■ ISH (individual storage facility);

■ banknote counter;

■ coin counter;

■ a device for determining the authenticity of banknotes and documents;

■ tempokassa.

Individual storage facilities (IAC) include:

■ metal cabinet;

■ closed trolley;

■ special table;

■ box for storing cash;

■ tempokassu.

At the workplace of the cashier and cashier of the operating cash desk are:

■ computer;

■ banknote counter;

■ coin counter;

■ a device for determining the authenticity of banknotes and documents;

■ samples of signatures of operating and cash workers (samples of signatures must be certified by the head of the VSP and affixed with the seal of the VSP);

■ printing;

■ armored cabin.

At the workplace of the cash register employee there are:

■ computer;

■ samples of signatures of cashiers;

■ printing.

cash risks and ensuring the safety of bank values. The size of the maximum limit depends on the turnover of incoming and outgoing transactions and the degree of technical strength of the VSP.

Minimum balance limit - the amount that must be left in the VSP vault at the end of the day to ensure timely customer service.

The head of the VSP and officials responsible for the safety of bank values.

The limit is set on the basis of an order for the bank. A copy of the order is at the head of the VSP.

The limit is also set for each workplace. Each cashier must monitor compliance with the limit at his workplace.

Types of cash documents

Each operation in a commercial bank is carried out on the basis of a document drawn up for it. According to the economic content of the transaction for which the document is drawn up, all banking documents can be subdivided into:

■ cash registers;

■ memorial.

Cash documents are documents for cash transactions. They can be subdivided into incoming and outgoing documents. Receiving cash documents include an incoming cash order, an announcement for a cash installment (when accepting cash to the current account of a legal entity), an accompanying sheet to the collection bag. Consignment documents include an outgoing cash order, a money check (when issuing cash from the current account of a legal entity).

Memorial documents are documents on non-cash transactions and internal operations of the bank. Memorial documents include payment orders, payment requests, memorial warrants, etc.

Bank documents can also be classified from the following positions:

1) in terms of content:

■ simple (the document contains data on one operation);

■ summary (the document contains data on several transactions);

2) by purpose:

■ administrative (the document contains an order or instruction of the client);

■ exculpatory (the document explains the banking operation);

3) at the place of compilation:

■ internal (the document was drawn up in the bank);

■ external (the document was drawn up outside the bank).

Each bank document contains certain information, in the absence of which the document loses its legal force. These data are called requisites. All documents, regardless of their purpose, contain five required details:

1) the name of the document or the content of the transaction;

2) the name of the bank (stamp);

5) the signature of the responsible person.

Cash documents should also be subdivided into documents intended for individuals and legal entities.

The transactions of individuals are drawn up by cash orders.

Operations of legal entities are drawn up by cash checks, announcements for a cash contribution, and if the operation is performed in foreign currency - by cash orders.

1. Money check - designed for processing cash withdrawal operations from the account of a legal entity. A money check is drawn up on a strict reporting form.

2. When opening a bank account, a legal entity is given a checkbook that contains 25 or 50 checks. Each check consists of 2 parts: the back of the check and the check itself. Certain details are indicated on the check.

Front side of the check:

1) drawer - the name of the organization that issued the check;

2) the account number of the organization (20 characters);

3) number and series of the check (the check has a typographic number, which is not repeated);

4) the amount of the check in figures;

5) place of issue (for example, Moscow);

6) date of issue (indicate the month in words);

7) the name of the bank;

8) pay (full name of the person to whom the amount should be paid);

9) amount in words (from the beginning of the line with a capital letter).

10) the signatures of the account holders, those whose

Reverse side of the check:

1) the purposes for which the amount of cash can be issued (the amount is written in words with a capital letter);

2) signatures of account managers;

3) the signature of the recipient of funds;

4) notes on the presented document;

5) signatures of bank employees.

2. Announcement for a deposit in cash - intended for accepting cash to the account of a legal entity. The cash advance announcement consists of three parts: announcement, receipt, and warrant.

Each part of the document is intended for a specific purpose.

The announcement remains with the cashier, the receipt with the signature of the cashier and the stamp of the receipt cash desk is handed over to the client. The order is forwarded to the accounting department.

The procedure for making cash transactions with legal entities

Cash transactions with legal entities are divided into 2 types:

1) credit transactions, as a result of which the cashier accepts cash at the bank's cash desk for crediting this amount to the company's account;

2) expense transactions, as a result of which the cashier gives out cash from the bank's cash desk, debiting the amount from the company's account.

Organization of the cashier's workplace (controller-cashier)

The workplace of a cashier-controller is understood as a part of the trading floor area intended for the work of one or more cashiers and equipped with special equipment for accounting for goods sold.

The efficiency of the cash register depends on such factors as the professionalism of the cashier, the ergonomics of his workplace; hardware capabilities, reliability and ease of maintenance of the software.

The level of organization of workplaces is determined by their technical equipment, the efficiency of the use of equipment and means of mechanization, and planning. The organization of the cashier-controller's workplace should ensure the most complete use of the area of ​​the calculation unit, the correct choice of the type of equipment and the possibility of its rational installation. The layout of workplaces should meet the requirements of ergonomics, facilitate labor as much as possible (reduce physical activity, reduce unnecessary transitions, inclinations, turns). At the same time, high labor efficiency must be ensured.

In self-service stores, the position of "controller-cashier" appeared instead of the seller. In self-service stores, one workplace of a controller-cashier can be equated to three places of salespeople in a regular store. For example, one supermarket checker-cashier serves 800 - 1000 customers per shift.

At the workplace of the controller-cashier (cashier) there should be a lift-swivel chair with a slightly bent seat surface and adjustable in height (within 0.40 - 0.45 m), 0.42 m wide and 0.41 m deep The covering of working seats and backs should provide low thermal conductivity and the possibility of wet cleaning. For a comfortable position of the legs when working in a "sitting" position, the workplace of the controller-cashier (cashier) is equipped with a footrest, adjustable in height and angle of inclination of the support platform.

To create optimal working conditions for cashiers and cashiers, it is necessary to provide high levels illumination at workplaces and exclude sources of both direct and reflected glitter from their field of view. For this, the lamps should be located directly above the workplace of the controller-cashier (cashier).

The controller-cashier is obliged to calculate the total value of the purchases selected by the buyer, receive money, name the change. He is also responsible for monitoring the state of the flow of buyers. When the flow of customers dies down, some cashiers work in trading floor: replenish the assortment of goods, restore the damaged layout in slides, baskets, etc.

Getting started, the cashier-controller must check the working order of the cash register, complete all preparatory operations so that, while serving customers, no longer will be distracted. The duties of the controller-cashier are as follows.

Early in the day.

1. Get the key from the cash register, change, receipt and control tape at the main cash register.

2. Draw up a control tape at the beginning of the day.

4. Connect the cash register to the network and register two or three zero receipts to check the legibility of printing details on the receipt and control tapes.

5. Prepare the workplace.

During the working day.

1. Monitor the correctness of the cash register and report any malfunctions to the administrator or senior cashier.

2. Observe the rules of settlement with buyers (clearly state the cost of the purchase, the amount of money received from the buyer and the amount of change, returning it along with the check).

3. Observe safety requirements when working with POS printer.

4. Make a break of the control tape on both sides.

At the end of the working day.

2. Draw up a bill of sale in duplicate.

3. Draw up a control tape at the end of the day.

4. Hand over the key, proceeds, control tape to the main cash register.

5. Zero checks shall be attached to the cash statement (Appendix 2).

6. Remove the workplace.

When registering a control tape by the cashier at the beginning and end of the working day, the name of the store, the date, the cash register number, the serial number of the cash register, the start or end time of work are indicated. Before delivery, the printed tape is signed by the cashier and the administrator.

If the control tape breaks, it is drawn up by the cashier from both broken ends in the presence of the senior cashier and administrator. In this case, the word "Break" is written at the torn ends of the tape, the date, time of the break, the cash register number are indicated, the cashier, the senior cashier and the administrator put their signatures.

When operating KKM, it is necessary to comply with safety requirements. Persons who have studied the operating rules and safety requirements are allowed to work on the KKM. The cashier's workplace must be equipped so that the worker does not come into contact with conductive devices, grounding buses, radiators, water pipes.

1. Before connecting the KKM to the network, it is necessary to inspect the plug, power cord, socket and make sure they are working properly.

2. Connect the KKM to the network through a special socket, which must be grounded.

3. It is not allowed to use fuses that are not rated for the current specified technical characteristics of this machine and connect the KKM to the network without a fuse.

4. It should be remembered that for cash register machines with automatic opening of the cash drawer during the registration of the first check, the cash drawer is pushed out under the action of springs by at least 1/3 of its length.

5. Interference in the work of the PFC after its start-up until the end of work is not allowed.

6. When stopping the PFC for unknown reasons, it is also necessary to disconnect it from the power supply in case of sudden stopping.

8. After the end of work, the KKM must be disconnected from the network by removing the plug from the socket.

To protect cashiers from criminal encroachments, emergency lighting is provided at their workplaces and an alarm button is installed to transmit alarm signals.