Position of the seller of food products. Job description of the seller of food products. Sample job description for a food clerk

According to the presented classification, the position of the seller will refer to service personnel. Its main task is sale of goods to consumers.

In addition, it is superimposed material liability Therefore, it is especially important for him to receive a drafted employment contract and the corresponding job description.

V general provisions The job description should reflect that in the performance of his duties, the employee must comply with all of the items listed in it.

In addition, it is necessary to note other normative documentation.

He is also obliged to comply with the internal charter of the company and its routine.

Job Responsibilities

The seller is charged next set of responsibilities:

1. Making necessary purchases and interacting with suppliers. He also needs to check the quantity and expiration date of the imported goods.
2. Control of the temperature regime established in the instructions, which will be necessary to keep the goods in good condition. In addition, the seller is obliged to monitor the products and remove the damaged goods.
3. Carry out pre-sale preparation of goods. Also monitor and control temperature regime during the sale of products. Attach price tags to it.
4. Maintain cleanliness and order in the workplace, remove contaminants in time, which will pose a danger to the health of customers.
5. Accept cash in non-cash and cash form. Subsequently, issue cash documentation that confirms the fact of acquisition.
6. Count the proceeds daily and record their value in the ledger.
7. Take part in audits, counting the quantity of goods, checks.
8. Conduct consultations with buyers on their questions, which will relate to price, manufacturer, quality and trademark products.

Also, the job description should contain the obligations of the seller in the event of claims from buyers, he will act as an intermediary in the dispute. Therefore, such an employee must know all the rights of the buyer and, if they are violated, look for a logical way to solve the problem.

Depending on the position held, the seller will report directly to either a senior consultant or directly to the store manager. The replacement procedure is also regulated by the job description.

Purpose and interactions with services

The seller must sell the company's products in a retail point of sale. At the same time, he must effectively interact with potential buyers.

Work description

In general, all functions of the seller should be united for one purpose, namely, ensuring the proper volume of sales of products. In general, this determines the tasks assigned to such a specialist - creation better conditions product selection and payment. At the same time, consultation is carried out and recommendations are given to customers of goods suitable for their purpose.

Rights and responsibilities

The employee has the right to access the information he needs and a number of documentation that will ensure the correct execution official duties. In addition, the seller has the right to make suggestions regarding the work schedule or the nature of the work itself, if this is ultimately aimed at increasing labor productivity.

The seller also has a number of the following rights:

1. For proper payment of overtime hours, as well as work on holidays in the increased amount established by the Labor Code of the Russian Federation.
2. Refuse management to carry out actions that will be contrary to the law.
3. Get access to the documentation governing its activities, and subsequently study it.
4. Require your management to respect the rights prescribed in employment contract and in the Labor Code of the Russian Federation.

In addition, in terms of solving economic issues, for example, combating various pests, he may require management to call specialists on a commercial basis. The same rights apply to the maintenance of electronic equipment (for example, refrigerators or cash registers).

Salesman has no right accept returns from customers and refund the cost without direct approval from higher management. It is also forbidden to delete various documentation related to income or expenses.

If the final cost of the product does not suit the buyer, and the purchase has already been made at the checkout, then the seller is prohibited from taking any steps alone, especially taking the goods back without drawing up a return certificate.

The sales person will be responsible for liability for products presented at the point of sale. Also, the seller is responsible for the diligent performance of the duties imposed on him, displayed in the job description.

Based on this, the employee's management is obliged to familiarize him in writing with the job description and a list of information on material and disciplinary liability.

If such an employee is responsible for the cash register, then he will be responsible for the preservation of funds, the high-quality and accurate filling of all reports.

If an emergency situation arises due to an employee’s failure to fulfill their direct duties, a penalty will be imposed on him, up to financial compensation, subsequent dismissal and criminal liability.

Sample instruction manual

V model text must be reflected in the key requirements obtained qualification and employee's work experience. It is also important to write audit procedures and created working conditions.

Need to display procedure for medical examination, because the seller will communicate and serve a large number of people, as a result of which he can become a carrier of serious diseases. It is also necessary to write order of receiving goods and its subsequent display.

Working conditions and features

Main hours of work, weekends and holidays granted must be written in the internal regulations trading company . The job description itself, as a rule, reflects links to the regulatory documents of the organization.

Oldest salesman

The Senior Sales position is implementation of additional operations receiving and issuing funds. He also needs to regularly prepare reports according to receipts and expenditure documents, both daily and monthly.

He must accept security measures the funds entrusted to him and the prevention of damage to products. Inform the higher management about the danger threatening the safety of the values ​​entrusted to him, deal with the design of sales receipts, shop windows.

Except a number official duties he will also have to supervise the work of ordinary sellers.

The job description of the seller of food products must additionally contain provisions on the conditions for ensuring the storage of food products.

Also he must take a closer look at cleanliness and control pests, including rodents. It is also important for such a seller to periodically undergo a medical examination, since he is in contact not only with buyers, but also with the goods.

Non-food products

Salesman non-food items differs from others in that he must be able and know how to conduct counseling conversations with customers to assist them in choosing a product.

Grocery store

Grocery store clerks have provisions in their job description that govern their activities and oblige:

1. Arrange and replenish the products presented on the shelves.
2. Carry out measures to ensure the conditions for the safety of goods.
3. To be able to stimulate sales of the types of goods indicated by higher positions.
4. Receiving and distributing received products.

Posted On 03.06.2018

The seller's job description is being developed to streamline labor relationships. The document contains a list of functional duties, items related to the rights, working conditions, and responsibility of the employee. The standard form provided below can be used when compiling a job description for a salesperson in a grocery store, non-food items, senior salesperson.

1. The seller belongs to the category of workers.

2. Appointment or dismissal of the seller is carried out by order of the director.

3. The seller reports directly to the manager/director.

4. A person who has an education not lower than secondary professional, a properly executed medical book, who has completed an internship, without presenting requirements for work experience, is appointed to the position of a salesperson.

5. During the absence of the seller, his rights, responsibility, functional responsibilities transferred to another official, as reported in the relevant order.

6. The seller is guided in his activities by:

• the provisions of the Consumer Protection Act;
• legislative acts of the Russian Federation;
• established regulatory documents;
• the articles of association of the company;
• internal work schedule;
• orders, directives of the director/manager;
• this job description.

7. The seller must know:

• rules of communication with visitors to the trading floor;
• re-registration requirements;
• characteristics of goods;
• orders for the accounting of inventory items;
• provisions of safety regulations, labor protection standards.

II. Responsibilities of the seller

The seller has the following responsibilities:

1. Provide customer service: consulting, demonstration, packaging of goods, calculation of its cost, registration, issuance of a purchase.

2. Make timely replenishment of stocks of goods. Monitor their safety, proper operation of commercial equipment, cleanliness in trading floor.

3. Prepare goods for sale: check the conformity of names, quantities, assortment, prices, correct labeling; the integrity of the packaging, inspection of the appearance.

4. Prepare workplace, including checking the serviceability of equipment, inventory, tools.

5. Receive packaging material, prepare it for further use.

6. Place goods by groups, types and grades, taking into account the relevant requirements, convenience and safety of work.

7. Participate in the filling and placement of price tags.

8. Count cash, register their turnover and hand over in the prescribed manner.

5 Essential Responsibilities of a Grocery Salesman and Sample Job Description

Inform buyers about the quality, characteristics, features of the operation of goods.

10. Offer visitors to the trading floor a similar, interchangeable or related product.

11. Study the objections, comments, arguments of visitors to the trading floor.

12. Design showcases according to established standards and monitor their condition.

13. Take part in:

• receipt of goods, determine their quality by organoleptic characteristics and other indicators;
• preparation of commodity reports, documents related to the acceptance and transfer of material values;
• conducting an inventory;
• resolving disputes with customers during the absence of administration representatives.

14. Inform management about products that do not comply with labeling, accompanying documentation.

15. Place requests for replacement, repair of commercial equipment, inventory.

III. Rights

The seller has the right:

1. To receive information about the draft decisions of the management concerning its activities.

2. To put forward for consideration the management:

• proposals for improving work, rationalization of labor operations;
• requirements for the creation of conditions for the performance of their duties, rights.

4. Make independent decisions within your own competence.

5. Place requests and receive information applicable in the performance of their duties.

6. Draw the attention of management to the need to eliminate shortcomings in the company's activities.

7. Get everything Required documents, inventory, uniforms to perform assigned tasks.

8. Do not start performing functional duties without ensuring proper working conditions and safety measures.

IV. A responsibility

The seller is responsible for:

1. Improper performance of their official duties.

2. Application material damage company, its employees, customers, contractors.

3. Failure to comply with the deadlines for the performance of labor operations.

4. Failure to comply with the provisions of instructions, orders, instructions.

5. Providing employees of the company, its visitors with false information about the goods.

6. Disclosure of personal data, confidential information.

7. Violation of the requirements of labor discipline, internal labor regulations, fire protection, safety.

V. Working conditions

1. The conditions for the work of the seller are determined by:

• the Labor Code of the Russian Federation;
• safety regulations, internal labor regulations;
• the requirements of the current sanitary and hygienic standards;
• orders, orders of the company's management.

Oldest salesman - executive responsible for the work of sellers, cashiers and other personnel subordinate to him.

The list of his functional duties includes tasks that differ from those assigned to an ordinary seller. These include:

1. Carrying out operations for accounting, receiving, issuing, storing cash and inventory items in compliance with the rules for their safety and maintenance of operational properties.

2. Compilation and submission to management of summary reports for the required period of activity based on receipts and expenditures.

3. Decoration of shop windows, commercial premises.

4. Entering and processing information into databases, working with warehouse accounting programs.

The senior salesperson must know:

• rules for maintaining documents of the cashier, registration of consolidated reporting;
• basics of working with computer programs database processing;
• established norms for the performance of labor operations by sellers, cashiers, and other subordinate personnel.

JOB DESCRIPTION

seller of food products of the 4th category

(approximate)

1. GENERAL PROVISIONS

1.1. real job description determines the functional duties, rights and responsibilities of the Seller of food products of the 4th category (hereinafter referred to as the "Seller") in _________________.

1.2. The seller is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the head ____________.

1.3. The seller reports directly to ______________.

1.4. A person with a secondary vocational education is appointed to the position of the Seller.

1.5. The seller must know:

The procedure for receiving food products from suppliers;

State standards and specifications for the goods sold, containers and their labeling;

Rules for establishing the marriage of food products;

The simplest laboratory methods for determining the quality of food products;

Rules for sampling and sampling to determine the nutritional suitability of food products;

Principles of design of window showcases;

The procedure for conducting an inventory, compiling and processing commodity reports, certificates for marriage, shortage, regrading of goods and acceptance certificates for the transfer of material assets;

Progressive forms and methods of customer service.

1.6. In its activities, the Seller is guided by:

Regulatory acts and methodological materials on the issues of the work performed;

Orders and instructions of the head of the Organization and the immediate supervisor;

Rules for labor protection, industrial sanitation and fire protection.

Seller job description

During the period of temporary absence of the Seller, his duties are assigned to ___________________.

2. FUNCTIONAL RESPONSIBILITIES

2.1. The seller carries out the following types of work:

2.1.1. Customer service.

2.1.2. Receipt of goods from the warehouse, determination of their quality by organoleptic characteristics, sampling for laboratory analysis.

2.1.3. Drawing up requests for the repair of trade and technological equipment.

2.1.4. Preparation of commodity reports, certificates for marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values.

2.1.5. Participation in the inventory.

2.1.6. Resolution of disputes with customers in the absence of representatives of the administration.

2.1.7. Managing the work of lower-skilled salespeople.

3. RIGHTS

The seller has the right:

3.1. Require the management of the organization to assist in the performance of their duties.

3.2. Improve your skills.

3.3. Get acquainted with the draft decisions of the organization's management regarding its activities.

3.4. Submit proposals on the issues of their activities for consideration by their immediate supervisor.

3.5. Receive from employees of the organization the information necessary for the implementation of their activities.

4. RESPONSIBILITY

The seller is responsible for:

4.1. For failure or improper performance their duties stipulated by this job description - in accordance with the current labor legislation.

4.2. For offenses committed during the period of its activities - in accordance with the current civil, administrative and criminal legislation.

4.3. For causing material damage - in accordance with applicable law.

5. WORKING CONDITIONS

5.1. The Seller's working hours are determined in accordance with the internal labor regulations established by the Organization.

_____________________________ _______________ _________________________ (position of the person who prepared (signature) (full name) instruction)

"___"__________ ____ G.

AGREED:

Legal Counsel _______________ _____________________________ (signature) (full name)

"___"__________ ____ G.

Acquainted with the instruction: _____________ ________________________ (signature) (full name)

"___"____________ ____ G.

Organization of the workplace of the seller.

The seller's workplace is understood as a part of the trading floor area intended for the work of one or several sellers and equipped with special equipment for placing, as well as displaying and selling goods.

Job description of the seller of food products of the 1st category

In self-service and sample stores, the seller does not have clearly defined boundaries of the workplace, as in stores that use an individual form of service. Therefore, in such stores, this area is often called the service area.

At the workplace, display, selection, consultation, calculation and packaging (when selling goods with an open display) are carried out, as well as the provision of various services to customers.

The organization of the seller’s workplace should ensure the most complete use of the area of ​​​​the trading floor, the correct choice of the type of equipment and the possibility of its rational placement, the maximum throughput of the store, the rational way of delivering goods from storage rooms to workplaces, minimizing the loss of working time.

An important place in the organization of the workplace is occupied by its daily maintenance, which includes the following operations: acceptance of goods, placement and display of them on equipment, preparation of inventory and packaging materials, removal of containers and garbage; maintenance and current repair of equipment and inventory; maintaining cleanliness and order.

The seller must ensure cleanliness and order at his workplace, rationally place the goods for maximum labor productivity, to ensure the most convenient work at his place.

(cash receipt The main operations of the cashier during the day.

• MORNING: removal of the X - report
• DAY: breaking checks.
• EVENING: Z-report removal
• Filling out the register of the cashier-operator

Care of the workplace and keeping it in proper condition.

The main condition for the rational organization of the workplace is the provision of highly productive work and cultural customer service.

The cashier seller must be neatly dressed and combed, as he works with customers all day, must take care of his desk, keep it clean and tidy at the cash desk.

At the workplace, the gastronomy seller must be dressed in a certain uniform uniform that is attached to each store employee, such as an apron and a cap for the head, neatly ironed and combed and braided hair, as well as a gastronomy worker must work in disposable gloves to protect hands from contamination.

The packing worker must also adhere to sanitary standards and use disposable gloves during work.

Workers must have special

clothing and comfortable walking shoes.

I approve

Job description of the seller of food products

This job description has been developed and approved in accordance with the provisions Labor Code Russian Federation and other normative acts regulating labor relations in the Russian Federation.

I. General provisions

1.1. The seller of food products belongs to the category of technical executors, is hired and dismissed from it by order of the head of the enterprise.

1.2. A person with primary vocational education and special training on installed program no requirement for work experience.

1.3. The seller of food products directly reports.

1.5. In its activities, the seller of food products is guided by:

Regulatory documents and methodological materials on the issues of the work performed;

the Charter of the enterprise;

Internal labor regulations;

Orders and instructions of the director of the enterprise and the immediate supervisor;

this job description;

II. Functions

The following functions are assigned to the seller of food products:

2.1. Customer service.

2.2. Preparing goods for sale.

2.3. Consultation of buyers about the properties and culinary purpose of the product.

2.4. Study of customer demand.

2.5. Managing the work of lower-skilled salespeople.

III. Job Responsibilities

To perform the functions assigned to him, the seller of food products must:

3.1. Provide customer service: cutting, weighing and packing goods, calculating the cost of the purchase, checking the details of the check, issuing the purchase.

3.2. Control the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of trade and technological equipment, cleanliness and order in the workplace.

3.3. Prepare goods for sale: check the name, quantity, grade, price, packaging condition and correct labeling; unpacking, inspection of the appearance, cleaning, cutting, cutting and cutting of goods.

3.4. Prepare the workplace: check the availability and serviceability of equipment, inventory and tools, install scales.

3.5. Receive and prepare packing material.

Groceries seller

Arrange goods by groups, types and varieties, taking into account the frequency of demand and ease of use.

3.7. Fill out and attach price tags.

3.8. Count checks (money) and hand them over in the prescribed manner.

3.9. Advise customers about properties and flavors certain types goods.

3.10. Offer customers new, interchangeable products and related products.

3.11. Study customer demand.

3.12. Arranging countertop and in-store display cases and monitoring their condition.

3.13. Participate in the receipt of goods, including from the warehouse, determine their quality by organoleptic characteristics.

3.14. Notify the administration of the receipt of goods that do not correspond to the labeling (invoice list).

3.15. Make requests for the repair of commercial and technological equipment.

3.16. Participate in the preparation of commodity reports, certificates for marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values.

3.17. Participate in inventory taking.

3.18. Permit contentious issues with buyers in the absence of representatives of the administration.

IV. Rights

The seller of food products has the right:

4.1. Get acquainted with the draft decisions of the management of the enterprise relating to its activities.

4.2. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.

Receive from leaders structural divisions, specialists information and documents on issues within its competence.

4.4. Require the management of the enterprise to assist in the performance of their duties and rights.

V. Responsibility

The food seller is responsible for:

5.1. For failure to perform (improper performance) of their official duties provided for by this job description - within the limits determined by the labor legislation of the Russian Federation.

5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.

5.3. For causing material damage - within the limits determined by the labor, criminal and civil legislation of the Russian Federation.

The job description was developed in accordance with.

Head of structural unit

Agreed:

Head of the legal department

I am familiar with the instructions.

The most important document of employees grocery stores is the job description of the seller. A sample of the drafting, structure and main provisions that should be set out in it are discussed below. This document regulates the actions of the seller, clearly defines the scope of his duties, rights and responsibilities. The job description is equally important for both the employer and the employee, so its preparation is a serious matter that requires a careful and thorough approach.

First section

Groceries is an internal document that is approved by the store's management body. When applying for a job, the employee is obliged to familiarize himself with it, confirm this with a signature in the relevant document of the statement, etc.) and then work strictly within the framework indicated by this paper. An exception may be the execution of individual orders and orders of higher management, if they do not contradict the job description and current legislation. The first section of this document is usually general provisions, which include, for example, the following:

• This position belongs to the category of workers.
• He is directly subordinate to the senior seller of the store (head of department, manager, director, etc.).
• He is obliged to pass a special medical commission and not to start work duties if there are signs of infectious diseases.
• At the time of absence (illness, business trip, parental leave, etc.) is replaced by a person holding a similar position, at the discretion of the director (head of department, senior salesman, etc.).

Duties

The list of functions and tasks assigned to the employee must be reflected in the job description. The food seller performs a fairly wide range of different duties, for example:

• Receipt of products and packaging material from the warehouse.
• Attaching price tags, advertising and other labels to goods, as well as other leaflets and signs with information provided for by current legislation and internal documents of the store.
• Checking the workplace, counter, trading floor for availability and serviceability necessary equipment, tools, inventory.
• Placement of goods on shelves, racks, in refrigerators, as well as aesthetic and artistic
• Checking the expiration dates and sales of products, the appearance of the packaging and its integrity.
• consulting, weighing, cutting, counting the required quantity, packaging, cost calculation.
• Control of the flow of buyers, the study of supply and demand.
• Control of the assortment of products, calculation and preparation of orders for missing items.
• Participation in inventory.

These are the most common responsibilities that the job description contains. The seller of food products can perform many other functions and tasks that should be recorded in the document. The main thing is that these obligations do not contradict the current legislation. Most often, such additions are due to the specifics of the activities of specific points of sale. For example, in some small shops, especially in remote regions, a system of pre-orders can work, and the function of accepting them is assigned to the seller.

Rights

Not only duties contain the job description. The food seller also has a number of rights, which are also reflected in this document. For instance:

• Get acquainted with the documents confirming the quality of the goods, as well as information about its manufacturer, composition, methods of storage and use.
• Submit for consideration by the higher management proposals for expanding or reducing the range of products, window dressing, purchasing the necessary equipment, tools, and inventory.
• Get acquainted with internal documents regulating the work of the store, as well as orders, instructions, etc.
• Require the provision of everything necessary for the proper performance of official duties.
• Refuse to comply with instructions, orders, etc. that contradict or do not comply with the law, or may harm other persons.

A responsibility

The job description "Seller of food products" must contain this section. It is desirable to prescribe it carefully, but you can get by with general phrases. For example, a seller of food products is liable for improper performance of his official duties and legal violations, including for actions that caused harm or material damage to third parties within the limits established by law.

Two in one

And in large networks supermarkets, and in small shops often the functions of several positions are combined by one employee. food products, for example, is supplemented with the following items:

• Acceptance of funds from customers for the purchased goods, performing the necessary operations on the cash register and issuing a check.
• Ensuring the safety of money accepted from customers until the cash desk is closed and transferred to the appropriate persons.
• Work control cash register, as well as compliance with the current legislation governing settlement and cash operations.

The main

The job description of a senior grocery seller has some differences and features. This person is responsible not only for his actions, but also for the quality of work of his subordinates. Based on this, the powers and responsibilities of the senior seller are supplemented, for example, by the following provisions:

• Has the right to give persons directly subordinated in accordance with staffing orders that must be followed.
• Obliged to collect and study information, including reports, memos, proposals, as well as draw appropriate conclusions and take the necessary measures.
• Responsible for the quality of the performance of their duties by persons who are directly subordinate, according to the staffing table.

The job description "Seller of food products" may contain only the main provisions listed above, but it will be much more convenient for the owner, and for the management, and for the employee to have clearly defined rights, duties and responsibilities, taking into account the specifics and characteristics of the activity of a particular point of sale. In this case, the employee will be much clearer what is required of him, what he must do.

AGREED
Director

________________
"_____" ______________ 2008

APPROVE

________________
"_____" _____________ 2008

JOB DESCRIPTION
FOR FOOD SELLERS

GENERAL REQUIREMENTS

The appearance of the seller.

1. At 8.45 o'clock. the seller in a clean, ironed company uniform (jacket, trousers, cap, badge) gets to work.
2. Hair: collected completely under the cap (if there is a bang, then cut short).
3. Jewelry: there should be no chains, bracelets, rings, dangling earrings.
4. Face: makeup, but not flashy.
5. Hands: nails cut short (under the root), no varnish, no cuts, sores, pustules, patches. During the day, the seller washes his hands with soap several times.
6. Feet: clean, comfortable, flat second shoes.

Preparing the workplace for the opening of the store
1. Checks the serviceability and readiness for operation of refrigeration and commercial equipment (refrigerators, freezers, juicer, samovar, cash register, scales, terminal, display cases).
2. Checking the cash register, filling with a check tape, transferring the numerator to zeros, installing a dater.
3. Reconciles the balance of cash in the cash register with the indication in the cash book for the previous day. If the balance of money in the cash register and the record of the balance of cash in the book do not match, the seller notifies the senior seller, the director. An act is being drawn up.
4. Receiving a bargaining chip, placing it in the cash drawer.
5. Checking the availability of containers (containers, bags, bags, gloves, T-shirts, napkins, disposable tableware(glasses, plates, spoons, forks).
6. For wet cleaning, clean water is collected in a bucket and clean rags are used (take it from the administrator).
7. Preparation of showcases and commercial equipment for work:
Sweep away all the crumbs with a special brush from the corners of the showcases and the groove (through which the glass moves).
Wipe the glass surface of showcases, cash register hoods, doors, refrigerators, freezers to a mirror finish (detergents are available from the administrator).
Polish the metal surface with a special solution.
Wipe the scales, cash register, tables, showcases and bag holders from the side of the sales area with a damp cloth.
Wipe doors and walls of refrigeration equipment.

Preparing goods for sale
1. Verification assortment list goods (what is available and what should be). In case of insufficient quantity of goods, the seller makes an application to the workshop.
2. Checking the quality, quantity, price, grade, packaging condition and correct labeling of goods brought from the workshop.
3. Beautiful design counter showcases and control over their condition.
4. Placement and display of goods by groups, types and varieties, taking into account the commodity neighborhood, the frequency of demand and the convenience of work.
5. The presence of price tags is checked; if the price tag is dirty, damaged and, according to the seller, cannot be used, then the seller immediately turns to the technologist to replace the price tag with a new one, returning the old price tag against receipt.
6. Price tags are neatly attached to the product.
7. For the loss of price tags from the seller is withheld from wages 50 rubles.
8. Receipt and preparation of packaging material.
9. Turning on the lighting fixtures on the trading floor.

Seller's actions during the working day
1. At 9:45 a.m., the shop window and the seller's workplace must be ready for work.
2. Within 10 minutes, the seller can visit the toilet room, drink tea, coffee.
3. At 10.00 security opens front door, work with buyers begins.
4. The seller actively serves buyers. The face takes on a benevolent expression. The seller is interested in what the buyer wants to buy: phrases like: “Are you interested in anything? Can I help you choose? Maybe you need to pick up products for some event? ”, There should not be phrases like “What do you want? What do you need?"
5. The tone of the salesperson should radiate an interested note, as if you were serving a good acquaintance or friend.
6. The main slogan of the seller "BUYER IS ALWAYS RIGHT".
7. In the event of conflict situations, the seller listens as carefully as possible in silence to the buyer, then explains the reason for the buyer's displeasure to the buyer himself. If the buyer is not satisfied with the seller's explanation, then the seller calls the senior seller or director. No rude phrases and raising the voice from the seller.
8. While the buyer is walking along the windows, looking at the goods, the seller explains to him the composition of the products, the method of preparation, storage, and the features of the goods.
9. If there are no buyers on the trading floor, then one seller can visit the toilet room for 10 minutes and have a bite to eat. A card is placed on the counter stating that the seller has gone on a technical break. V total amount breaks can be 1 hour within 1 day.
10. Since the seller is a financially responsible person, no one can replace him at the workplace.
11. In extreme cases, another seller may replace the seller with the permission of the director or administrator.
12. During the day, the seller, through the accountant, transmits to the shop information about the replenishment of goods on the counter showcase.
13. By 17.00, the seller sends information about the goods to the accountant (whether the goods are still needed or not). The seller sells the rest of the goods before the store closes. In case of a remainder a large number goods after the store is closed, the accountant and the seller are jointly and severally liable and, by decision of the administration, reimburse the cost of the remainder.
14. From the moment the goods are received from the clerk and placed on the counter, the seller is liable for the safety, quality and appearance goods.

End of the working day and handover of the shift
1. At 21 o'clock the security officer closes the front door with a key.
2. The seller carefully removes all the price tags, fastens them and puts them in a box.
3. The seller delivers the rest of the goods to the accountant on the intake sheet.
4. Cleans, washes shop windows, tables, scales, a table under the cash register, commercial equipment.
5. Removes the final report, recalculates cash, counts the cash balance, the number of checks on the terminal. Checks the amount of checks on the terminal and on the final report on cashless payments.
6. Checks the cash against the final check and against the money actually available at the cash desk.
7. If there is a discrepancy between the final checks and the actual money available, the seller immediately turns to the accountant who removes the cash register or to the senior seller to make a decision.
8. If everything corresponds completely, then the seller, in the presence of an accountant and an administrator, takes a report for the whole day, hands over the money to him and fills out the cash book.
9. Checks if the cash register, scales, refrigerators, freezers and other commercial equipment are turned off, checks the equipment in which the products must be located so that it is plugged into the network and works.
10. Before leaving, the seller once again checks everything completely and leaves.
11. The seller hangs branded clothing in his locker or takes it home to wash.
12. The seller’s table should not contain foreign objects that are not related to production process(there should not be dishes, hairpins, postcards, etc.).

Head of Human Resources ____________________

According to the classification, the position of the seller refers to the service personnel. Its main task is to sell the product to consumers. In addition, he has financial responsibility, so it is important to correctly draw up not only an employment contract, but also a job description.

Sample job description for a food clerk

In a typical text, you need to identify the key requirements for the qualifications and length of service of the employee. Prescribe the procedure for conducting audits, as well as working conditions. It is necessary to prescribe the procedure for passing medical examinations, because the seller is in contact with a large number of people and can become a carrier of serious diseases. The procedure for receiving products, placing them on showcases and counters must be prescribed.

General provisions

The general provisions of the job description should indicate that when performing duties, a trade employee must use this instruction. In addition, other normative documentation should be mentioned. In the text of the job description, it is necessary to prescribe the order of subordination of employees. The instructions of the senior seller should indicate the obligation to supervise employees who are lower in position. In addition, a duty is imposed to comply with the internal regulations and charter of the organization.

Job Responsibilities

The Food Seller has the following job responsibilities:

1. Realize necessary purchases by interacting with suppliers. Check the quantity and expiration date of the brought food.
2. Control the temperature regime, which is necessary for the safety of food products. Monitor the condition of products and remove damaged goods in a timely manner in order to prevent mass poisoning.
3. Carry out pre-sale preparation of food products. Observe the temperature regime during the sale, preserving the original properties of the products as much as possible. Attach price tags.
4. Keep the workplace clean, remove contaminants that may pose a danger to the life and health of the buyer.
5. Accept money in cash and non-cash form. Issue cash documents confirming the fact of purchase. Perform daily calculation of proceeds and fix the amounts in the ledger.
6. Participate in audits, inventory counts and inspections.
7. Advise customers on emerging issues related to cost, quality, brand and manufacturer of products.

The job description should contain the obligation of the sales employee to act as an intermediary in the event of claims from buyers. A trade employee is obliged to know the rights of the consumer and, in case of their violation, to look for ways to resolve disputes.

Rights

The seller of food products has the right:

1. for overtime pay, and public holidays at an increased size.
2. Refuse to perform actions contrary to the law.
3. To study the documentation that directly or indirectly regulates its activities.
4. Claim your rights.
5. Receive from the employer the necessary supplies for work.

To resolve economic issues in terms of combating rodents or other pests, he has the right to demand the involvement of third-party specialists on a commercial basis. The same applies to the maintenance of complex equipment, such as refrigeration equipment or cash registers.

A responsibility

The seller of food products is liable for causing material damage through dishonest performance of duties. The sale of alcoholic products in violation of the rules of sale and reporting, as well as the sale to minors, entails administrative liability. The same goes for tobacco products.

Working conditions

The job description of the senior salesperson should contain information about the conditions labor activity. They cannot contradict the norms of the Labor Code of the Russian Federation, the Civil Code of the Russian Federation or the Criminal Code of the Russian Federation. Conditions should not be dangerous to the life and health of the sales assistant.

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