home Investment Become a service center. How to open a service center

Become a service center. How to open a service center

The presence of the manufacturer's certificate guarantees a high-quality repair of your air conditioner.

Service Center (SC) is an organization that provides services for service support and maintenance of machinery, equipment and other products. The activities of the service centers include pre-sales, warranty and after-sales repairs.

Authorization is the granting of a certain person (organization) the right to perform certain actions. With regard to a service center for the repair of equipment, this is the granting by the manufacturer of the right to carry out warranty repairs and service maintenance manufactured products. The granting of such powers can be carried out either directly from the manufacturer or through a distributor.

	- it
	SAMSUNG ELECTRONICS authorized service center, air conditioner installer SAMSUNG.
	UNITED ELEMENTS GROUP warranty service center for equipment repair DAIKIN, PIONEER, HITACHI, DANTHERM, CAREL.

Manufacturer's authorization

To obtain authorization, the SC must fulfill a number of requirements. First, the company must have a staff of employees with special education and completed specialized courses, confirmed by certificates. Secondly, it is the availability of equipment and tools for diagnostics, tuning and repair.

Compliance with these requirements is minimal and a prerequisite where the service center has the right to apply for authorization. And only if the service center passes the audit according to the manufacturer's criteria and proves its ability to repair at a level that meets the requirements of European standards and manufacturers, it is given the right to service and repair the manufacturer's equipment.

Each manufacturer has a number of specific requirements. Therefore, authorization is obtained for each manufacturer separately. During the entire authorization period, the manufacturer controls the key parameters of the ASC. If the authorized SC does not fulfill their requirements, then he is deprived of authorization.

To check the authorization, in most cases, it is enough to ask for a confirmation of the authorization of a particular manufacturer. Certificates are issued, as a rule, for a period of one year. They must be confirmed or renewed every next year. Another way to check authorization is the availability of information about this service center on the manufacturer's website. Or, for example, in the list of workshops indicated in the warranty card.

Authorization gives the right to perform warranty repairs and maintenance

Engineers of an authorized SC are trained by the manufacturer. All this guarantees a quality repair in accordance with all the manufacturer's requirements. And also using only original spare parts. That is, by contacting an authorized service center for warranty or paid repairs, you can be sure that your product is being repaired using equipment recommended by the manufacturer using proprietary materials and technologies.

The price of paid repairs in an authorized repair center is usually lower than in a handicraft workshop. Because debugged production technologies allow you to reduce the cost of work. Direct deliveries from the manufacturer of spare parts, of course, exclude unnecessary intermediary wrapping up.

As you know, a service center is an organization that provides services for service support and maintenance of machinery, equipment and other products. SC activity also includes pre-sales, warranty and after-sales repairs. Here we will consider the question of how to open a service center, a business plan for organizing this case.

When a consumer chooses a product, one of the decisive factors is what kind of support the supplier promises to him after the sale of this very product. This factor is especially important when buying electrical appliances, appliances and electronics, building materials, cars, etc. equipment and machinery, i.e. in areas where breakdown or factory defect means the inability to use the product for its intended purpose or prevents it.

Business plan

In fact, planning in this area is no different from any other, because the only difference in this business is authorization. Therefore, you can choose any ready-made example of a business plan from any of our other articles, find yourself a company with which you would like to work and start building your own business.

Do not forget that some companies also provide their authorized partners with discounts on their products, thanks to which you can additionally open a point of sale.

How to open a service center

The first step in starting any business of your own is to register a business. To do this, you need to register the company with the tax office at your place of residence and obtain a document certifying that you are a private entrepreneur.

Next, you need to contact tax office to register the service center that you decided to open, and after the official registration of the legal entity, order the seal or stamp of the organization. To carry out non-cash payments, as it happens with legal entities, you need to open a bank account.

The next step is to obtain a license to maintain certain types activities, purchase or lease of commercial premises for an office and its documentary registration.

Authorization of the service center gives him the legal right to carry out both warranty and post-warranty repairs. In the event of equipment breakdown during the warranty period, the buyer has the right to contact an authorized service center for free repair or replacement of faulty equipment.

Not all manufacturing firms have the opportunity to locate their service centers in an accessible proximity. In this case, an agreement is concluded between the manufacturer and the service center, which receives authorization from the manufacturer to repair this or that equipment.

For the full functioning of the service center, you will definitely need:

reception point;
directly to the repair shop;
transport for the delivery of large-sized equipment to the repair shop.

The resolution of the current issues arising during the implementation of warranty repairs is directly handled by the service center. For the most high-quality and efficient repair, the manufacturer supplies the service center with replacement parts free of charge, replaces equipment that cannot be repaired and pays renovation work... In turn, the service center should have a proper attitude towards its responsibilities: the service center should have polite and well-trained personnel, high-tech equipment of the repair shop and the ability to quickly and efficiently carry out repair work. The authorization of the service center is confirmed by a certificate issued by the manufacturer. Individual contracts are concluded between each interested manufacturer and the service center, on the basis of which the service center carries out repair work of this or that equipment. To start work, it is also necessary to establish contact with suppliers of spare parts. The timing of the repair will directly depend on how quickly the required part will be delivered. It is advisable to have in stock several suppliers of spare parts for the equipment being repaired, which will reduce the time for equipment repairs and avoid some interruptions in the supply of spare parts. It is necessary to start partnerships with suppliers of parts at the initial stage of opening a service center.

One of the final steps is drawing up a business plan, but it will be possible to start drawing up it only after it is done with the registration of all required documents, and a final decision will be made on what type of services the service center will provide. Before starting work, it is necessary to draw up an accurate list of services, take into account the approximate costs, hire and, if necessary, train personnel. If there is a need to attract investors, then a competently and clearly drawn up business plan will contribute to the flow of investments. If the business is independent, then the business plan of the service center is drawn up in any form, as a formality.

The coordination of interaction and control of the work of all Authorized Service Centers participating in the maintenance of Brands, sold companies, is carried out by the Service Support Service of AT AUDIO LLC (hereinafter AT Trade).

Customer service- a service agreement, according to which one party (Authorized Service Center) assumes responsibility for the maintenance, repair and prevention of the Devices sold to the other party (Client) or the provision of services during the warranty or other period specified in the agreement.

Authorized Service Center(hereinafter "ASC") is a legally independent enterprise providing a service agreement with services for after-sales and pre-sale warranty maintenance of equipment of the Brands of the AT Trade companies sold.

Spare parts- means the original parts of the Devices supplied by AT Trade for Repair, which are not complete Devices, consumables, as well as parts for which the Client can independently replace.

Customer- a person or company who applied for a service in the ASC.

Warranty repair is a free Repair of the Device belonging to the Client, performed by ASC in accordance with the terms of the Warranty during the Warranty Period.

Post-warranty repair- this is a paid Repair of the Goods belonging to the User performed by the ASC, carried out after the expiration of the Warranty period, but within the service life.

Guarantee period- the period during which the Client has the right to carry out Warranty repairs in the ASC. The duration of this period is established by AT Trade, taking into account the current legislation of the Russian Federation.

ASC fulfillment of warranty obligations includes consideration of claims of Consumers about its quality and completeness during the warranty or post-warranty period of operation. Based on the results of the consideration of claims, their acceptance or rejection is carried out, and if accepted, the repair or replacement of the defective Device with a serviceable one is carried out at the expense of AT Trade.

1.1. List of Brands sold by AT Trade on the territory of the Russian Federation, for which warranty and post-warranty repair of the ASC is carried out:

2. Criteria for the selection of new Authorized Service Centers ("Authorization program")

2.1. Availability of authorizations of other vendors

In the absence of secondaryization of other vendors, the issue of authorization is resolved individually. AT Trade reserves the right to make a decision on authorization.

2.2. Requirements for the premises

To ensure normal conditions for working with consumers, the Candidate must have:

A separate entrance with a sign that must indicate the name and schedule of work;
Equipped separate room for receiving visitors, receiving and issuing the Device. It is prohibited to combine the premises for repair and the premises for working with visitors;
Computer in the room for receiving visitors. All information about the received and issued equipment must be entered into a computer database;
Information board in the reception area with the name, price list, service rules and other documents in accordance with the law;
Dedicated and equipped storage room for Devices accepted for repair and repaired;
Equipped storage space for spare parts;
Availability of appropriately equipped repair facilities necessary for the fulfillment of obligations under the Service Agreement for the Devices;
Availability of a set of tools and equipment that allows for qualified repairs.
A computer of the IBM PC type with an Internet connection.

2.3. Territorial location

To create maximum customer accessibility, the Applicant should not be located:

Next to the SC already having AT Trade Authorization
Out of city.

2.4. Requirement for authorization

AT Trade will assess the population and sales of AT Trade Devices in the region where the Applicant is located. Based on the results, a decision will be made on the need for authorization.

2.5. The procedure for passing the authorization procedure

Step 1: If the Applicant is interested in becoming an AT Trade Authorized Service Center and meets the selection criteria listed in Chapter 2, he will send the following information by email to the address:

Completed Authorization form in the established form (see Appendix 1 (Candidate Authorization Form));
Photos (no more than 1 MB each): view from the street, type of acceptance, workplace foreman, warehouse of spare parts;
Presentation of the Candidate (if any).

ATTENTION! If the Candidate has several acceptance / branch offices, it is necessary to fill in the Authorization form for each of them.

Step 2: AT Trade verifies that the Applicant meets the criteria listed in Chapter 2. If the authorization criteria are met, AT Trade informs the Applicant within 10 (ten) business days about the possibility of assigning the status of ASC AT Trade.

ATTENTION! AT Trade Company reserves the right to refuse authorization to the Candidate. In this case, the Authorization form and photos of the Candidate go to the archive and in the future the Candidate can be reviewed by AT Trade again.

Step 3: After making a positive decision on the authorization of the SC within 5 (five) working days, the companies conclude a Service Agreement and approve the reporting deadlines that are convenient for both parties.

Step 4: AT Trade places the contact details of the ACC and its acceptance, to which the Authorization forms were sent, on the website in the "Contacts" section.

Information is placed in the following form:

Town
Company name
Telephone
The address
Web page address (URL), if available

Further cooperation is carried out in working order on the basis of the requirements of the Service Agreement.

2.6. Authorization period

Sets the duration of the Service Agreement

2.7. Conditions for terminating authorization

In case of non-observance of the ASC's obligations specified in the service agreement or violation of the terms of the Service Policy, AT Trade reserves the right to deprive the ASC of authorization before the end of the authorization period.

Control over compliance with the terms of the Service Policy is carried out by analyzing the provided Warranty Reports, monitoring information from various open sources, direct checks and customer opinions.

2.8. Candidate Authorization Form

The candidate is fully responsible for the correct filling of the authorization form: contact persons, addresses Email, phones, information to be indicated on the AT Trade website, postal addresses etc.

What is a service center? This is an organization that provides services for the maintenance of various machinery, equipment, service support, etc. This activity includes pre-sales, warranty and after-sales repairs. This article will consider the issue of creating a service center from scratch, as well as a business plan for how to organize this company.

Many people choose a product with the expectation that the supplier will provide service support as long and efficiently as possible after the sale of their products. This is especially important when buying various office equipment, electrical engineering, electronics, auto and construction equipment, where the probability of breakdowns is quite frequent, and this circumstance does not allow the use of products for their intended purpose, or there is an obstacle in use.

Brief business plan of an authorized samsung service center in moscow

The organization of this type of business is absolutely identical with the opening of any business. The difference lies in authorization. That is why you should choose a company for your business with which you would like to cooperate. Do not forget that a lot of companies provide discounts for their authorized partners on the purchase of their company's products. This will allow you to additionally open a sales outlet.

How to open an authorized samsung center in Moscow

First of all, you will need to register an enterprise, for which you should register with a local tax authority and get the corresponding document. Now you must register the future service center, and then, after everything is officially registered, get a seal or stamp. In order to be able to carry out non-cash payments, you will need to open a bank current account.

The next step is acquiring a license for a certain activity, renting or buying office space, documenting it.

When the service center is authorized, it allows for warranty and post-warranty repairs. If any equipment breaks down during the warranty period, the buyer can contact an authorized service institution in order to carry out a free repair, as well as replacement of the defective equipment.

Not all manufacturing firms can have service centers nearby. In this case, an agreement on cooperation between the manufacturer and the service center is drawn up. He receives authorization to repair the equipment of this company.

For the full-fledged operation of the service center, you will need:

❶ Reception point;

❶ Repair shop;

❶ Transport, which will be required for transportation to a repair shop of large-sized equipment.

The current issues that may arise during the repair are decided directly by the service organization itself. In order for the repairs to proceed more efficiently, the manufacturer itself supplies the necessary parts free of charge, itself replaces the equipment that can no longer be repaired, and also pays for the repair work.

The service center must also comply with some responsibilities, namely: the staff must be staffed with polite and well-trained personnel, and the workshop must be equipped with high-tech equipment, and be able to perform the necessary repair work quickly and efficiently.

Before starting activities, you should find a supplier of spare parts, and conclude a contract with him. The time required to complete the repair order depends on the speed of delivery of spare parts. It is highly desirable that you have several suppliers of component parts. This will allow not to delay service services in the event of temporary interruptions with any particular company. You should start cooperating with suppliers even before the start of the main work of the service center.

When you have completed all the formalities, have thought with which company to cooperate with you and what services you will provide, it is worth compiling business plan... Before starting work, draw up an accurate list of the services provided, take into account the approximate costs, hire and train personnel. If you need to attract investors, a competent and clear business plan will greatly help in infusion of investments into your business. If your business does not depend on anyone, then the plan can be drawn up as a formality.

A separate room for receiving visitors, receiving and issuing Products or a dedicated part of the room, but not less than 15 sq. The service center should be easily accessible to the end user. At the entrance to the premises where the Service Center is located, it should be possible to place a sign with the name and schedule of the Service Center.
Dedicated landline phone for answering calls from Consumers / Users / Sellers. Have an e-mail address (e-mail) and access to the telecommunications network Internet.
Keep your work and office premises clean and tidy, in compliance with the necessary sanitary conditions, maintain in proper order and condition all types of work equipment and furnishings.
Maintain a staff of qualified specialists with at least 1 year of experience in diagnostics and repair of electronic equipment. Acquire and maintain at your own expense the necessary minimal set testing devices for testing and repairing each model of Products. Organize at least one workplace for the repair of equipment.

At the moment, quotas are open in 67 cities with a population of more than 30,000 people:

Region	Town	Population
Altai Republic	Gorno-Altaysk	62 309
Astrakhan region	Akhtubinsk	39 386
Bashkortostan Republic	Neftekamsk	125 000
Bashkortostan Republic	October	112 478
Belgorod region	Alekseevka	38 979
Belgorod region	Shebekino	43 331
Bryansk region	Dyadkovo	28 141
Bryansk region	Klintsy	61 515
Bryansk region	Unecha	25 412
Vladimir region	Alexandrov	62 309
Voronezh region	Liski	39 386
Voronezh region	Ostrogozhsk	125 000
Ivanovo region	Vichuga	112 478
Ivanovo region	Furmanov	38 979
Ingushetia republic	Gorno-Altaysk	43 331
Irkutsk region	Akhtubinsk	28 141
Moscow region	Neftekamsk	61 515
Nizhny Novgorod Region	October	25 412
Nizhny Novgorod Region	Alekseevka	62 309
Novgorod region	Shebekino	39 386
Novgorod region	Dyadkovo	125 000
Novosibirsk region	Klintsy	112 478
Orenburg region	Unecha	38 979
Moscow region	Alexandrov	43 331
Nizhny Novgorod Region	Liski	28 141
Nizhny Novgorod Region	Ostrogozhsk	61 515
Novgorod region	Vichuga	25 412
Novgorod region	Furmanov	28 141
Novosibirsk region	Vichuga	61 515
Orenburg region	Furmanov	25 412