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Writes us to find send a copy. Basic rules of business correspondence by e-mail. Attached files in business email correspondence

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These examples may contain colloquial vocabulary based on your request.

Translation of "In a copy of the letter" into English

Other translations

In a copy of the letter dated July 31, 1990, it was reported from KNK that KNK was to sign an act of completion of work dated July 29, 1990 for segment B.

A copy of a letter dated 31 July 1990 from KOC indicates that a completion certificate dated 29 July 1990 for Segment B was to be issued by KOC.

A copy of a letter dated 31 July 1990 from KOC indicates that a completion certificate dated 29 July 1990 for Segment B was to be issued by KOC. ">

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Pre-registered participants must arrive v Accreditation Center with copy of the letter-confirmation and valid photo ID (passport, driver's license).

Pre-registered participants must come to the Accreditation Center with a copy of the confirmation letter and valid photo identification (passport, driver "s license).

A copy of the confirmation letter and valid photo identification (passport, driver "s license).">

V the Group has copy of letter signed by Ringo with the order to appoint Rwaburamba Birekeraho as manager in Kakenge to work under the protection of Captain Hasana (see Appendix 96).

The Group has a copy of a letter signed by Ringo ordering the installation of Rwaburamba Birekeraho as Kakenge manager, under the protection of Captain Gasana (see annex 96).

A copy of a letter signed by Ringo ordering the installation of Rwaburamba Birekeraho as Kakenge manager, under the protection of Captain Gasana (see annex 96). ">

V the same time copies of the letter, Forms and guidelines were sent out to all National Focal Points of the Forum, which had been formally nominated by then.

At the same time, copies of the letter, format and guidelines were sent to all the Forum national focal points that had been officially designated to date. ">

The Commission stressed the desirability of sending by the Secretariat to all members of the Commission copies of the letter to address of special rapporteurs with a reminder deadlines submission of their reports.

The Commission stressed the advisability that the Secretariat be requested to send to all members of the Commission a copy of the letter sent to Special Rapporteurs reminding them of the deadline set for the submission of their reports.

Copy of the letter sent to Special Rapporteurs reminding them of the deadline set for the submission of their reports. ">

V the Group has copy of letter sent on 4 July 2011 to the commander of the 10th FARDC Military Region, describing the state of the warehouse, which was flooded several times, leaving weapons and ammunition susceptible to rusting (see annex 160).

The Group has a copy of a letter sent to the FARDC 10th Military Regional Commander on 4 July 2011 decrying the state of the armory, which had flooded on several occasions, exposing weapons and ammunition to rust (see annex 160).

A copy of a letter sent to the FARDC 10th Military Regional Commander on 4 July 2011 decrying the state of the armory, which had flooded on several occasions, exposing weapons and ammunition to rust (see annex 160). ">

My views expressed v volume letter, copy which is attached remain unchanged.

In this letter, a copy of which is enclosed, are unchanged. ">

V this letter, copy which was received by the Group, details of the intermediary company Coolworth Investments Corporation with an address in Monrovia, Liberia are provided.

The letter , a copy of which was obtained by the Panel, shows the letterhead of the brokering company Culworth Investments Corporation with an address in Monrovia, Liberia.

Letter, a copy of which was obtained by the Panel, shows the letterhead of the brokering company Culworth Investments Corporation with an address in Monrovia, Liberia. ">

However, the Board of Directors of the Forestry Administration ruled on 28 February 2008 that the export of abandoned round wood can only be done v within the country according copies of the letter directed by the Managing Director of the Forestry Administration to the Sanoquelle County Court on 6 March 2008.

However, the Board of Directors decided on 28 February 2008 that the abandoned logs should be consumed only locally, according to a copy of a letter sent by the FDA Managing Director to the Sanniquellie county court on 6 March 2008.

Copy of a letter sent by the FDA Managing Director to the Sanniquellie county court on 6 March 2008. ">

NAME OF THE SECRETARY GENERAL OF THE CONFERENCE COPY OF LETTER IN HIS ADDRESS FROM THE FRENCH MINISTER FOR FOREIGN AND EUROPEAN AFFAIRS Mr. BERNARD KUSHNER, ACCEPTED LETTER THE PRESIDENT OF THE FRENCH REPUBLIC TO THE SECRETARY GENERAL OF THE UNITED NATIONS, AS WELL AS THE DECLARATION ON STRENGTHENING INTERNATIONAL SECURITY ADOPTED BY THE DECEMBER OF EUROPEAN DECEMBER 11, 2008

A cover letter is a type of business letter that is needed to describe a package of documents sent to the addressee, if these documents lack the address part.

Thus, information load transmittal letter does not carry, however, performs three important functions:

  • confirms the fact of sending;
  • provides a list of sent documents and instructions for handling them;
  • thanks to the registration data, it allows you to determine the due date.

Like most business letters, the cover letter is on letterhead and receives an outgoing sender registration number. We have analyzed the rules for filling out service letters in the most detailed way in the magazine, so now we will focus on the features of the cover letter.

A pre-requisite analysis of a service letter with a variety of samples of its preparation is in the article "Making out a service letter"

Speech patterns

The basis of the cover letter is the list of attachments. The text of the document is short and conventionally divided into two parts:

  • message about the sending of documents,
  • request for a timely response (review, approval, return of a signed copy, etc.).

The first part usually starts like this:

  • "In fulfillment ... we direct you ...",
  • "We are sending you ...",
  • "We present to you ...".

Next, you can indicate the purpose of sending documents: "For agreement", "For review", "for signature", "for filling"(if we are talking about a questionnaire or questionnaire). We recommend using the cliché “direct to you” or “send to you”, since anything can be presented only for information, but not for signing or agreement.

The second part may contain the following words:

  • "Please sign, seal and send one copy to our address ...",
  • "We ask you to consider and send to our address within the time period established by law ...",
  • "Please send to our address one copy of the duly executed ...".

Props "Mark of the presence of applications"

As we have already determined, the main thing in the cover letter to the documents is the attachments. Therefore, we will pay special attention to the issue of registration of this particular props. Regardless of how the application will be drawn up, the practice of business communication requires a complete listing of the documents attached to the letter, indicating the number of copies and the number of sheets in each of them. If this information is not available, the cover letter will lose all meaning.

So, when the sent documents are already reported in the text of the letter, there is no need to list their names again. It is enough to indicate the number of sheets and copies. See Example 1.

Example 1

A fragment of the text and a mark about the presence of the application (the name of the application is indicated in the text of the letter)

If the attachment is not indicated in the text of the letter, in addition to quantitative data, you must indicate its name. If the package includes several documents, the attachments are numbered. See Example 2.

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Example 2

A fragment of the text and a mark about the presence of the application (the name of the application is indicated in the mark about its availability)

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Although in GOST R 6.30-2003 it is written that when listing several applications in the mark about their presence the generalizing word before the colon is in the singular "Application:", in similar cases we still recommend writing it in the plural "Applications:", as we showed in Example 2.

First, it is correct from the point of view of the rules of the Russian language. And secondly, the developers of this GOST themselves later "corrected themselves" when they began to give explanations regarding its application in their methodological recommendations. See quotes from these two documents below. But many stubbornly continue to write the word "Appendix:" in the singular, even if it is followed by a list of several documents. Don't do that, and we've explained why.

Fragment of the document

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GOST R 6.30-2003 “Unified documentation systems. Unified system of organizational and administrative documentation. Requirements for paperwork "

3.21. ... If the letter has an attachment not named in the text, then indicate its name, the number of sheets and the number of copies; if there are several applications, they are numbered:

Fragment of the document

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Organizational and administrative documentation. Requirements for paperwork. Guidelines on the implementation of GOST R 6.30-2003

3.16. ... If the letter has an attachment not named in the text, then indicate its name, the number of sheets and the number of copies, if there are several attachments they are numbered:

There are also discrepancies in how to write the word "attachment" in the body of the letter: with a small or capital letter, with or without the "No." sign. The fact is that you can specify the name of the attached document in the text of the cover letter in different ways; compare yourself by looking at Example 3: in the second case, it is appropriate to indicate in parentheses that the document is an attachment, and in subsequent cases we show how this can be done in different ways. All options are correct, it is just important to adhere to uniformity in the letter. And even better, in the instructions for the office work of your organization (or other local normative act on such issues) to choose and fix one option, then there will be uniformity in all documents and there will be less confusion among the executors.

Example 3

Various ways to indicate the name of the application in the body of the letter

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For a bound attachment, the number of sheets can be omitted (Example 4).

Example 4

Description of the stitched application

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When there are so many attachments that it is more convenient to list them on a separate sheet (it will be called "Inventory of attachments to the letter from ... No. ..."), it will be enough to refer to such an inventory in the letter (Example 5).

Example 5

If there are so many applications that it is more convenient to list them in a separate inventory

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If you attach another letter to your letter that has its own attachment, you must inform the addressee about this (Example 6).

Example 6

The attachment to the letter has its own attachment

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Finally, if your letter is addressed to several organizations at once, and the attachment is only to one of them (others receive the letter only for information purposes), this should also be mentioned (Example 7).

Example 7

The attachment is sent to only one recipient of the letter out of several

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A mark on the presence of attachments is made below the text of the letter and above the signature. Usually, these distances (indents) are made the same and equal to about 2-3 line spacing (this is well shown in the example of the design of a whole letter in Example 9).

By general rule, if the document has attachments, then a mark is made on it about their presence below the text and above the signature, and on the attached documents (each in the upper right part of the first sheet) it is written, the attachment to which document they are (with the designation of the application number, if several), as in Example 8.

Example 8

Application number and data of the main document on 1 sheet of the application

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But the cover letter carries the accounting function of the sent documents, acting as a kind of inventory of attachments in the envelope, but in reality the documents named in such a letter as attachments are sent. If the letter had a different function (for example, it was an offer, making an offer to sign an agreement and listing the conditions of the proposed cooperation), then the “key” document within the meaning of the document would be the letter, and the attached documents would only help it to fulfill its function. But we are talking about a covering letter, and in this case you should not "spoil" the sent documents with information about the "inventory of the enclosure in the envelope" - that is. you do not need to make such a mark on them!

Signing and registering with the sender

Business letter signer - same executive, as with the usual business correspondence(as a rule, either the head of the organization or an authorized top manager). If we are talking about sending primary accounting documents, the chief accountant can also sign the letter.

So that the recipient of the letter later does not address all clarifying questions to his signer (indicated by the number 1 in Example 9), the contractor should also be indicated in this document (ibid, see number 2).

Before sending the cover letter, you need to assign an outgoing number (indicated by the number 3).

And the addressee will assign him his incoming number when registering the fact of receipt of the document, while the date of receipt and the incoming number can be indicated on it (handwritten or using a stamp, as in Example 9 - see number 4).

Example 9

Transmittal letter

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Example 11

Cover Letter Form for Applicants - Individuals

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Surprise for applicants - individuals

The need to write a cover letter for documents applies to everyone, regardless of whether it is an organization or individual... Meanwhile, when the organization comes a common person, no letter to his documents, as a rule, is drawn up. It's a pity, because it would be more convenient for you not to memorize and somehow fix it yourself, but to have the information written by the visitor: from whom, what documents, to whom of your employees and why. If you systematically deal with individuals, especially on a number of typical questions, and at the same time receive documents from them with which your organization must do something further, then we recommend that you develop a cover letter form for such cases and ask him to fill out each such visitor. See sample form in Example 11.

You will register the completed form and give a copy of the letter with the incoming number to the applicant, and send the package of documents received from him along the proper route. Then, having called to inquire about their documents, the person will no longer ask about the "dacha in Malinovka", but about a certain letter with a unique index.

Request to respond within a certain time frame

Many organizations like to immediately put the addressee in their cover letters due dates, and the methods can range from polite "Please sign the documents and return within ten days." before the imperative "The term for reply to the letter is 5 working days"... Should I write like this? And how to react to such conditions yourself?

Let's remember that according to the rules of business dealings. This landmark should be remembered if there is no other term in the cover letter.

Only a superior, controlling organization or some other government agency, mandatory for your performance normative document... The parties themselves can also agree and document their voluntarily assumed obligations:

Example 10

The deadline for responding to the letter can be set in the contract

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The agreement provides for a mandatory pre-trial procedure for resolving disputes and disagreements. The Party believing that its rights under this Agreement have been violated is obliged to send a written reasoned claim to the other Party. The party that received a written reasoned claim is obliged to consider it and give a written reasoned response within 10 (Ten) calendar days from the date of its receipt ...

When companies of equal status communicate (if no one above or they have not established the rules of interaction for themselves), you can ask to speed up the response, but you need a good reason. For example: "We ask you to send the completed questionnaire within fourteen days, since by 01.10.2013 we must provide an answer to the Ministry of Health of the Russian Federation"... Orders in such cases are incorrect, including from the point of view of business etiquette.

Storing cover letters

The cover letter becomes unnecessary as soon as the performer picks up its attachments and makes sure that they are complete. From this moment on, work will go on on them, and the letter should be marked with a mark on the execution and put it into the case.

The question often arises of how to store cover letters and their attachments: separately or together? Usually, the attachment to the letter is placed in a special case assigned specifically for this kind of documents. There is no place for cover letters: acts of completion, invoices, contracts and many other documents are stored separately and often for different periods of time.

This point should be taken into account when drawing up the nomenclature of cases. Some companies (with a small volume of workflow) create one case "Cover letters" and put all letters of this kind in it, regardless of what was attached to them. Others have to create multiple cover letter cases and place them in the case nomenclature structural units... Then, for example, the sent contract will go to the case "Contracts for the provision of services", and the cover letter to it - to the case "Cover letters to contracts for the main activity."

It also happens that a letter remains in storage with the company, but the attachment does not. This applies, for example, to draft documents (as in Example 9). The draft regulation is not yet a document and will most likely be corrected more than once, it is not necessary to store it.

As you can see, there is nothing difficult in drawing up a cover letter, but it itself can save not only your documents, but also time.

A slight difficulty, as usual, can arise when the company implements the rules to draw up and submit for dispatch, along with the package of documents, a properly executed cover letter. But this problem is solved quite simply by setting of this rule in a local regulation. And the benefit from it is difficult to overestimate.

Footnotes

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15 Rules for Reasonable Correspondence December 1st, 2016

Well, so that, let's formulate a few useful rules... Teach your colleagues and ... um ... other partners to follow them, and you will have peace and tranquility in your mail. And maybe not only in her.

1. If your explicit job is not to respond quickly to emails,. Only you decide at what speed and to whom to answer, and not the one who demands an answer from you immediately (unless it is your / big boss, with whom it is dangerous to conflict, but you can also teach him not to wait for quick answers). There are many reasons why you shouldn't rush to write a reply - you are busy, the letter requires preparation or thought, etc. There are really urgent and important questions, but even on them you should be politely asked (!) To answer quickly, and not demand an instant response. This rule should [try] to adhere to and all managers in relation to subordinates (and this is really difficult, believe me), except in cases of direct written order.

2. Don't write long letters. The advice seems banal, but from time to time we all have a desire to write a kilometer-long message (we will consider this a text in which there are more than 5 sentences). Hold back. No one likes to read long letters, and if you don't want to deliberately irritate them, don't. This rule does not apply to the presentation of any technical problem or a detailed solution, but even in such cases, you need to be laconic.

3. Avoid unnecessary, I emphasize - unnecessary! - "thanks". Imagine that you have asked someone to send you an important document (and for some reason it cannot be posted on a shared network resource or transmitted in any other way). The person responded to your request and sent a document. You write in response: "Thank you." Unless this is a pretty young lady, sensitive to signs of attention, it is not necessary to write like that.
Do you know how much an office worker spends on mail parsing? About a third of your working time! If you do not want to be involved in this nightmare in the life of a member of your (and even the neighboring) team, you do not need any "thanks". If you think that it is important for a person to know whether you received a document or not, relax - by default, he does not care. And rightly so - you need a document, not him. As a last resort, he will ask you to confirm receipt. The best gratitude is not to litter someone else's inbox.

4. Formulate your thoughts more clearly. Before sending a letter, think about whether the thought, question, request stated in it is clear enough? Put yourself in the shoes of the person you are writing to. Will he figure it out? Not everyone is as smart and quick-witted as you.

5. Don't write letters if you don't need to. Think, is it possible to do without this letter at all? When they start a project, the first thing they do is assess the risks of failure. Approach the letter in the same way: assess the risks of not writing the letter, will someone's work really suffer?

6. in the hands of the manager. All the more reason to use this tool for its intended purpose - the person to whom you are escalating the problem should receive from you a brief description of it and approaches to solving it.
In our country, they like to escalate the problem by simply putting the bosses in a copy. This is stupidity, not escalation.

7. Try to write letters only to those whom they concern. Often, out of fear, uncertainty or ignorance, employees copy everyone whose name comes to mind. Personally, I generally try not to read letters in which I am not the addressee. If they put me in a copy, I interpret it as "look, maybe you are interested in this topic too." No, not really, thanks, I have something to do.
Another problem is a violation of common sense. If you are discussing a problem with a customer project, discuss it internally first. Do not immediately connect him to the correspondence.

8. Check your mail from time to time - regularly, but not constantly. Do not stare at the yellow envelope, the salary is not there every day. In addition to reading mail, you also need (at least) work and think.

9. Do not add people to the correspondence if they have not asked for it. I love to suddenly receive a letter with a discussion for a couple of dozen people, which has been going on for a week, and the question "what the fuck?" people are sincerely surprised: "So everything is written there! Read it yourself!" Yes now, scattered. If you want something from me - give specific information and a specific question. You can still scroll down a couple of letters, but more is already a direct disrespect.

10. I am personally against blind copy. You cannot openly send a letter to a person - do not send it secretly either.

11. Another rule that I myself often, alas, break is the order of parsing unread letters. It is better not to read the history of correspondence, but to start from the top, with the freshest letters. You will save a lot of time in this way - often the problem that was formulated in the letter a few days or hours ago has already been either solved, or is being solved, or is irrelevant. "The last one came, the first one left."

12. There are people who believe that every email requires a response. For example, a manager writes to an employee: "Think about how we can quickly solve problem A." An hour later, they meet on the way to the toilet, and the employee tells how he will solve the problem, and the manager agrees. An hour later, the employee receives a letter "We have just agreed that we will solve problem A this way and that." This makes sense when it comes to a really difficult task. But it's definitely not worth writing this for every nonsense.
Likewise, the employee is not obliged to respond to the letter - the problem was discussed and resolved (we will not talk here about situations where the manager and / or employee are idiots or scoundrels, in them, of course, you cannot do without a written record of every sneeze).

13. You should not insert pictures, for example, a company logo, into your signature. It will be displayed incorrectly, or too colorful - annoying. This is especially not worth doing if you are working for an internal customer. He already knows what the logo looks like, and he is unlikely to confuse you with someone else.
It is also annoying when people write two signatures in one letter - in Russian and in English, and with errors in both versions.
Oh, yes, if you received a PhD in your youth - you don't have to write about this, unless you are an employee of a scientific organization. I personally do not care if the system administrator Petrov has a PhD - if only the Internet works.)

14. It is not necessary to pollute the mailboxes of those around you with letters of clarification of the relationship. Find out about them personally or in private correspondence. The most disgusting - letters in the style "and here you are - shit", "thank you for your directness, but no, it's you - shit, and your department is also shit." And so it can last for weeks.

15. Literacy is important. Once again, literacy is important. If you are not sure about yours, check the letter with a spell checker before sending it. Simple formulas work differently: an illiterate letter from a manager to a subordinate - laughter and disrespect, an illiterate letter from a subordinate to a manager - irritation and claims to qualifications, an illiterate letter at one level of the hierarchy - a drop in the authority of a colleague in the eyes of others.
Don't you care about literacy? I don't understand why you read this post to the end.))

Didn't seem to have forgotten anything. Or add?)

You have probably already noticed thatwhen receiving letters from some authorsin the "to" section there is a list of dozens of emails different people... Moreover, neither you nor these people gave their consent for these emails to be "exposed". Naturally, one of the addressees will unsubscribe from this mailing list (we are all tired of the flow of spam to our mails). But one thing is certain - all recipients will treat the author of the mailing list as an unprofessional person. And they are unlikely to agree to accept his offer.


How to make sure that you do not send a letter to each addressee separately and at the same time “do not shine for everyone in front of everyone”?
Almost any mail service allows you to do this.

Let's consider this opportunity using the example of the most popular mail for business mailing gmail.com

Typically, to send a letter, you use the "Write" window. By clicking on it, you see a new window "New message", into which you paste everything you need to create and send the letter itself.

We usually insert the emails of our addressees into the "Recipients" window.




Copy means "exact copy". This field is used when you just want to send an email to someone who is not the primary recipient. This way, you can keep the person informed while letting them know that they don't need to reply to the email. But all recipients of this letter see each other's addresses (and even names).


Bcc means "exact blind carbon copy". It works the same as Cc, but in this field, all recipient addresses are hidden.

So using this field is one of better ways to send a letter a large number people and respect confidentiality. This means that you do not spoil your relationship with them. Using this feature, you can insert up to 30 emails. This means that with one click of a button you can send this letter 30 recipients at once, without showing their emails.

And yet, if necessary, you can insert a picture into the body of the letter ( 4 ) or attach a file ( 5 ).

It is this mail that gives maximum amount possibilities for editing.



Similarly, you can send a letter to several recipients at the same time and by mail yandex.ru.

Only there are fewer possibilities for editing the text of the letter on this mail. Therefore, I will only show the order of actions required to send emails.

Click on "Write" and then in the "To" window ( 1 ) paste the email of the first addressee, and then select the "Copy" function ( 2 ) or Bcc ( 3 ). Depending on whether you want all recipients of your letter to see all emails or keep their right to confidentiality of addresses, choose one of the functions. To add each next email to the list, you need to click on the button with the image of a man with a plus sign in front of it ( 4 ). Then you can select your permanent addressees from the drop-down list or enter their emails manually.

Pictures can be downloaded from Yandex Disk and files can be attached, too, as usual.

Click on the "Write" button, a window appears in which when you click the mouse in the "To" window ( 1 ), a drop-down list appears with a list of your permanent addressees ( 2 ). You can choose from this list what you want. Or just insert the email you want the destination manually.

Tamara Vorotyntseva - Development Director of the training company "BUSINESS PARTNER" (Moscow). Practicing business trainer, author of the book "Building a Personnel Training System" and publications in business publications in Russia, Kazakhstan and Ukraine. The creator of the Internet mailing list: "E-mail correspondence in business" on the server subscribe.ru! The book is a practical guide for business people who are in active correspondence with clients and partners. It presents tools that will help make electronic communication effective, optimal in time and results, as closely as possible to the norms and rules adopted in the modern business community. The author gives practical advice, illustrates his observations with cases from his life, gives reasoned conclusions. The text of the book is rich in recognizable examples of real business correspondence. The author shares his observations, techniques, "tricks" that can significantly affect the efficiency and effectiveness of a business email... If you are a business person and it is important for you to write promptly, concisely, competently, in accordance with the rules of good business style, this book will become your reliable assistant.

Book:

When working with the fields "To" ("To"), "Cc" ("Cc"), "Bcc" ("Bcc"), remember that this is an important part of the email that affects the further actions of the participants in the correspondence.

"To" ("That"). This field contains the address of the recipient to whom the letter is directly addressed and the information it contains. The author of the letter is waiting for an answer from the main recipient. If there are two addressees in this field, then the author of the letter is waiting for a response from each or one of them (keep this in mind if your name appears in the list of recipients). At the same time (if you are the sender) keep in mind that it is not very advisable to include more than one addressee in the “To” (“To”) field. You may not receive a single answer to a letter sent to several addressees, since everyone will think that the other will answer.


If the letter is addressed to you, but contains other recipients in the copy, be sure to use the "Reply ALL" button when replying! This will save the circle of addressees indicated by the initiator of the correspondence.

"Copy" ("Ss"). V In this field, put the addresses of recipients who, in your opinion, should be aware of the correspondence on this issue. These addressees receive information only "for information". The recipient in the copy usually does not have to reply to the letter, but if necessary, he can do it.


NOTE. IT IS IMPORTANT!

If your name is in the "Cc" ("Cc") field, then when entering into correspondence, remember that there are situations when it is extremely important to be polite. Use phrases: “Let me join the discussion” or “Let me join your conversation” or “Let me tell you my opinion”.

"Bcc" ("Bcc"). This field in some companies is prohibited for use, as it is a tool that contradicts ethical standards communication. The purpose of this field is to invite the addressee to become a "secret witness".

If it is customary in your business practice to use this field in your work, consider the following. The recipient in “blind carbon copy” remains invisible to the main recipient and to the recipients in the carbon copy. Sometimes it is not out of place for the sender and the "secret recipient" to have a preliminary agreement (or subsequent information) about the reason and purpose of this method of information.


NOTE. IT IS IMPORTANT!

The "hidden" recipient should absolutely not enter into correspondence from this field.