How to open a home services dispatch service. We open a business - dispatching service of cargo transportation. How to start without money
Taxi business
Open a taxi dispatch service
Taxi service - up-to-date and profitable business. However, before becoming the owner of such a company, you need to collect the necessary package of documents and develop a business plan. There are two ways to open this . The most optimal and economical option is a taxi dispatch service. To open a taxi service in IP format, you will need:
- application for registration of an individual as an individual entrepreneur (form Р21001);
- TIN;
- passport and its photocopy;
- receipt of payment of state duty (800 rubles).
In order to open a taxi service, you can register as an individual entrepreneur (IP). This is the simplest and cheap way start a business.
Your application must be signed and stitched and notarized. It must contain the proposed OKVED codes for IP. They will determine your activity.
Before you start preparing documents, decide which tax system will apply in your company. Many individual entrepreneurs choose the simplified system (STS), which includes two ways to pay taxes - 15% on income (minus production costs) and 6% on income.
An application for the transition to the simplified tax system will need to be attached to the main package of documents. If you do not, you will be assigned a general taxation system, which you can only change after a year.
At the same time, decide on the name of your company. It should be original and easy to remember.
After you submit the documents for registration, you will be assigned a date for receiving the certificate of registration and will receive a receipt, on the basis of which you can receive the finished documents.
On the specified day, you will receive the IP documentation, which will consist of a certificate of state registration Individual entrepreneur, extracts from the USRIP and notices of registration. From this moment you can start your activity.
An affordable option for building this business is to open a taxi dispatch service. It does not require large investments. You will need to rent an office, equip it with technical equipment, hire dispatchers and conclude contracts with private cab drivers. In this case, it will take from 150,000 rubles of starting capital. The profit will be 20-30%.
You will need three lines for receiving orders, for which it will be enough to have one telephone number, three computers and special programs for dispatch services - INFINITY, O-TAXI or MAXIMA. Using a dispatch program will allow you to keep a record of calls, automatically determine the cost of a trip and provide communication with drivers.
This type of activity has significant advantages. You can get by with minimal starting capital and you won't need to rent a big expensive office.
To know about you a large number of potential customers, and the business has become profitable, you will need advertising. Therefore, be sure to allocate a certain amount of money for the promotion of your service. This may be advertising on the Internet, leaflets and booklets, etc.
The second option for opening this business is to create your own taxi fleet. He means big investment, buying cars, hiring drivers and registering a legal entity. There is interesting idea for business, an off-road taxi on the dunes, which can be adapted to Russian realities.
Starting September 1, 2011 (according to Federal Law No. 69-FZ dated April 21, 2011), passenger and baggage transportation activities can only be carried out with a special permit. Permits can be obtained from the authorized body by legal entities or individual entrepreneurs.
Very often, entrepreneurs want to open own business for transport services to the population, the question of how to open a taxi dispatch service ─ has several solutions, namely: with and without a transport fleet. Taxi as a means of transporting people to right time to the right place is already becoming a necessity for every city.
Any entrepreneur can calculate that if a person analyzes the tat for movement around the city and the cost of gasoline, and to this you also need to add driving skills and traffic jams, then you can say with confidence that taxis and public transport have a great future. The organization of a dispatch service for an individual entrepreneur can become profitable business Let's consider this question.
Experts recommend on the issue of how to open a taxi dispatch service, a couple of solutions, this is an organization entrepreneurial activity, having its own fleet and opening only a dispatch service. Experts estimate the first option as the most difficult, it will require a lot of money and qualified personnel to organize it, and the second option for organizing a taxi service is less expensive for an individual entrepreneur, since it is only necessary to organize a dispatch service, and hire drivers with their own cars.
To resolve the issue of opening a dispatch service, you need:
special software for a computer to work with potential clients (customers);
the same program, but for working with drivers;
the room in which the dispatch service will be located;
equipped booths for several employees (dispatchers);
acquisition of computer equipment;
telephone sets; organization and installation of a video surveillance system.
How to start your own business to organize the issue, how to open a taxi dispatch service, step-by-step instruction, it:
The first step is to open your own enterprise, it is beneficial to do it in the form of a state of emergency ( self employed), specify what you are rendering information Services, as the main activity, and besides this, many other activities that you may be engaged in.
Now there are many programs on the software market that can be used to work with clients (customers), the main selection criteria are:
tracking the date of the incoming call;
the cost of the received order along the route;
what time the order was accepted and when the car arrived at the customer;
data of the operator who accepted the order;
data of the driver fulfilling the order;
brand of car that left on order;
other data.
Experts before you buy software recommend to test it, as well as other programs of this kind and choose the best program.
The main requirement for the program you will work with is its comprehension and the ability to automatically send SMS messages to taxi drivers. Your staff should have different rights to work in this program, as follows:
dispatchers should be prohibited from making adjustments to the order after it has been completed;
you must have trusted two people with full rights to work in the program.
Choose a special program for drivers, which is installed on mobile device. With its help, the driver goes to the point of work, confirms the acceptance of the order, leaves the line, and ends the working day.
The office space must meet your requirements. A separate room for dispatchers, for rest. Be sure to equip video surveillance, as well as telephone communications.
A dispatcher, an accountant, a head of a control room, a manager for working with drivers, a system administrator should be hired as employees.
To start a business, several dispatchers will be enough, who will work in shifts around the clock.
Drivers can be hired from advertisements in printed regional media, they must have their own car.
Tariffs for your services should be at the beginning of the activity a little lower than those established in the city.
Large profits in the first months can not be expected, for this reason it is better to work with drivers under a contract for a percentage of the completed order.
How to start without money
Very often a person begins to practice individual activity, without having sufficient funds for this, therefore, how to open a taxi dispatch service from scratch is considered an urgent issue. The statement that one's own business is started from scratch is not entirely true, namely, there should be an initial small capital. Engaging in the provision of transport services to the population is a serious and voluminous business, the dispatching service plays a major role in this production.
Advertising your activity can begin with posting flyers in all available places, do not forget about the business cards of your dispatch service. You can connect regional television and radio to advertising your activities.
What are the benefits for a novice entrepreneur who organizes a taxi transport service for the population?:
You don't need a lot of money to set up a business.
"enormity" of possibilities of future implementations;
a small room for the control room can be rented, the main thing is two separate rooms.
In addition to the advantages of activity in the chosen niche, there are also disadvantages, these are:
many competitors in the city for servicing the population in transport services;
At the beginning of organizing your business, you need to think through everything: how orders will be fulfilled, where personnel will be hired from, take into account specific aspects of work, this:
good communication with clients;
be able to quickly provide a service;
excellent relations with drivers, dispatchers.
How to choose the right room
One of the main conditions for a business, how to open a taxi dispatch service without a fleet, is the right choice of premises in which there is access to organize excellent communication with drivers and customers, it must meet the following requirements, these are:
stable operation of cellular communications, choose proven operators;
have uninterruptible power supplies for equipment, a small own generator for emergencies;
a reliable provider must provide round-the-clock Internet access without restrictions;
have office telephony using modern protocols (SIP, H 323).
The room should have several rooms, namely: a room for dispatchers, a rest room, a room for the service director and an accountant.
What are the requirements for telephony, other equipment
There are such options that in the region there are problems with access to IP telephony, then you can make a multi-channel analog connection, ideally these are modern telephone communication protocols.
In addition to organizing high-quality communication, it is necessary to purchase several computers, at least three, two of them will work in the control room, the third one will serve as a server. It is necessary to install the purchased dispatching software for your activity, with its help you can:
automatically record and account for orders;
the program itself will calculate the cost of a future trip for the client, based on the optimal conditions for the route of the car;
the software shows how much the dispatcher and drivers have earned;
program supports feedback with hired drivers.
The driver installs your program on his own mobile device, which allows him to take orders, record conversations with the dispatcher. When organizing a control room, one must understand that there will be no work without drivers, but one should not forget that each hired driver with his own car works exclusively in his own interests. It is necessary to take into account the ability of the driver to communicate with taxi passengers, who will then form an opinion about your service. For this reason, drivers must be selected carefully.
The dispatcher in the provision of transport services to the population plays an important role, he must have:
conduct a friendly dialogue;
have a good orientation around the streets of the city.
How to decide on the concept of activity
There is an erroneous opinion that on the issue of how to open a taxi dispatch service, studying the regional market for the transportation of passengers and goods, ─ it is not necessary, it is necessary to study all services related to transport. It should not come as a surprise to you that there are plenty of taxi services in your city, but you can compete with them by having a good sales offer, which will include Better conditions your activity is:
free delivery of a car to the address specified by the customer;
small discounts, for example, every 5th order is 10% cheaper;
for regular customers, you can organize a promotion of free kilometers;
services of delivery of products to the specified address from the supermarket;
service of festive events at favorable prices for the customer;
organization of personal (VIP) trips;
work of dispatch service for pensioners and children;
always in touch and organization of a callback.
Which code to choose
No. 52.61.2 - it allows selling to an entrepreneur and acquiring miscellaneous goods and services through Internet resources;
No. 63.2 - he allows the owner of this code to engage in additional service transport for the population;
No. 72.6 - allows an entrepreneur to engage in information activities using new technologies and new computer equipment;
No. 74.83 - allows the provision of secretarial services and information editing services, translation of information;
No. 92.4 - this code allows you to work on the provision of informative services.
What are the requirements for a car
When hiring drivers with a personal car, you need to understand that you are hiring a vehicle that is the face of your service. You can choose machines for different kind of the services provided, but they must all meet one requirement, which is to be technically sound, they must have a clean interior without foreign smell, namely.
Hello Maxim!
In any case, you have a legal relationship with the driver. And by Civil Code such transactions must be in writing:
Article 161. Transactions made in simple written form
1. Should be made in a simple written form, with the exception of transactions requiring notarization:
1) transactions of legal entities between themselves and with citizens;
Driver services are not licensed. Therefore, you should not check anything in this case.
In any case, you have the right to transfer orders, but the order of taxation depends on whether the IP driver is registered or not. If he is an individual entrepreneur, then he pays all taxes on his own. If he is not an individual entrepreneur, then the dispatch service, which hires him on the basis of an employment contract or contract, must pay taxes for him paid provision services.
In this scheme, many options are possible. As mentioned above, this can be an employment contract or a service contract. It is also possible to conclude an agency agreement. The taxation of these transactions will largely depend on the type of contract.
Chat
lawyer, Moscow
Chat0 0
received
fee 100%
1. Are we breaking any law if we do not conclude an agreement with the driver. If so, what and what is the responsibility for this violation?
Maksim
Hello!
in fact, you will have an agreement in the form public offer on the site, which the driver signs when registering.
2. We do not know whether the driver has a license or not, respectively, what threatens us if a driver without a license is caught who says that he received an order from our dispatch service.
Maksim
3. Do we have the right to transfer orders to individuals (who are not registered as IP and do not have permission (license) to Passenger Transportation.
Maksim
4. Do we have the right to transfer orders to individuals (who are not registered as individual entrepreneurs but have permission (license) for passenger transportation, as they received it in another taxi service.
Maksim
on the this moment v federal level there is a gap in the law in terms of regulating the activities of taxi dispatchers. however, this does not mean that you cannot be held liable, because You may be held liable as a person who entered into a charter agreement and / or provided an inadequate quality service.
in addition to what was said in the Duma, there are at least 2 bills in which they just want to toughen responsibility and “plug” the gap by regulating the activities of such services. here is the latest
Project
N 69583-7
Contributed
Legislative Assembly
Krasnodar Territory
THE RUSSIAN FEDERATION
THE FEDERAL LAW
ON AMENDMENTS TO CERTAIN LEGISLATIVE ACTS
OF THE RUSSIAN FEDERATION IN PART OF IMPROVEMENT
STATE REGULATION OF TRANSPORTATION ACTIVITIES
PASSENGERS AND BAGGAGE BY CAR TAXI IN THE RUSSIAN FEDERATION
Article 1
Contribute to the federal law dated April 21, 2011 N 69-FZ "On amendments to certain legislative acts Russian Federation» (Collected Legislation of the Russian Federation, April 25, 2011, N 17 Article 2310) the following changes:
1) in Article 9:
in subparagraph “d” of paragraph 1 of part 16, the words “orange” shall be replaced by the words “passenger taxi”;
2) supplement Article 9.1 with the following content:
"Article 9.1
1. Activities of legal entities, individual entrepreneurs (with the exception of structural divisions carrier) for receiving, using means of communication, information about the need for services for the transportation of passengers and luggage by passenger taxis and transmitting such information by any means to carriers or drivers of passenger taxis (information and dispatching services) (hereinafter referred to as the taxi ordering service) is carried out if the following documents are available:
1) certificate of state registration as a legal entity or an individual entrepreneur operating without forming a legal entity;
2) an agreement on the provision of information and dispatch services with a carrier, licensed to operate for the transportation of passengers and luggage by passenger taxis on the territory of the corresponding subject of the Russian Federation.
2. Taxi ordering service transmits information on the need for services for the transportation of passengers and luggage by passenger taxis only to legal entities and individual entrepreneurs, carrying out activities for the transportation of passengers and luggage by passenger taxis on the basis of a permit, issued by the authorized body in the field of organization transport service of the population by passenger taxis, as well as drivers who have concluded employment contracts with legal entities or individual entrepreneurs carrying out the specified activities on the basis of a permit.
also this issue can be settled at the local level - the subject. for example, in Moscow
Decree of the Government of Moscow dated January 24, 2017 N 9-PP
"On measures to improve the organization of taxi transportation in the city of Moscow and amending the Decree of the Government of Moscow dated February 15, 2011 N 32-PP"
It has been established that legal entities or individual entrepreneurs providing services for receiving orders for the transportation of passengers and luggage by passenger taxis in Moscow and transferring them to the carrier using any means of communication (dispatching services for ordering passenger taxis in the city of Moscow):
- provide to the state information system"Unified Regional Navigation and Information System of the City of Moscow" data on the location of passenger taxis receiving orders for the transportation of passengers and luggage, indicating the status "free / busy", number of permission to carry out activities for the transportation of passengers and luggage by passenger taxi, allowing the carrier to conclude a charter agreement in the city, as well as the number of the state registration plate of a passenger taxi in the manner and within the time limits established by the Department of Transport and Road Infrastructure Development of the City of Moscow;
- provide charterers with complete and reliable information about the services provided by carriers.
Corresponding amendments were made to the Regulations on the Department of Transport and Road Infrastructure Development of the City of Moscow, approved by Decree of the Government of Moscow dated February 15, 2011 N 32-PP.
5. What contracts should be signed with drivers in our case?
Maksim
agency (if you collect money from passengers) and the provision of information services.
Chat
Free assessment of your situation
lawyer, Elektrostal
Chat1 0
1. Are we breaking any law if we do not conclude an agreement with the driver. If so, what and what is the responsibility for this violation?
Maksim
Good afternoon. You still conclude an agreement with a driver. That is, during the registration of the driver on the site, he agrees to some conditions that are specified in the agreement. Accordingly, you have a contract.
2. We do not know whether the driver has a license or not, respectively, what threatens us if a driver without a license is caught who says that he received an order from our dispatch service.
Maksim
You transfer the order - you are not responsible for the legality of the activity of the driver himself. But at the same time, I would suggest that in the agreement, the reading of which the driver certifies when registering on your site, indicate that the driver confirms that he has the right to provide the relevant services and independently bears all the adverse consequences of the absence of such. Those. the agreement should take into account such nuances and establish an informational relationship between you.
3. Do we have the right to transfer orders to individuals (who are not registered as an individual entrepreneur and do not have a permit (license) for passenger transportation.
Maksim
You transfer orders, you are not responsible for the carrier itself.
4. Do we have the right to transfer orders to individuals (who are not registered as individual entrepreneurs but have permission (license) for passenger transportation, as they received it in another taxi service.
Maksim
Likewise.
5. What contracts should be signed with drivers in our case?
Maksim
It must be an agency contract or information support. It is not its name that is important, but the essence of the relationship, since what will be analyzed will not be what it is called, but what it contains.
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Free assessment of your situation
lawyer, Yekaterinburg
Chat0 0
Good day,
1. regarding the written form of the contract in accordance with Art. 434 of the Civil Code of the Russian Federation, an agreement in writing can be concluded by exchanging electronic documents transmitted through communication channels, allowing to reliably establish that the document comes from the party under the contract.
An electronic document transmitted through communication channels is information prepared, sent, received or stored using electronic, magnetic, optical or similar means, including the exchange of information in electronic form and email.
2. The contract for the provision of services, in my opinion, will be optimal.
3. Of course, the contract will state that by agreeing to the terms of the contract, the driver confirms that he has all the necessary documents and permits required by law to carry out such activities.
Regarding the price, this is by agreement in the chat.
The rapidly developing field of Internet business contributes to the emergence of firms specializing in transportation. Although the competition in this business is quite high, the demand is so great that even a novice entrepreneur will be able to fill his niche and get a good income. In this business idea, we will tell you how to open a cargo transportation dispatch service from scratch, where to start and whether this activity is profitable.
Starting a business and planning features
The dispatcher's job is to find a load for a car that is heading in a certain direction. You do not need to buy the car itself and hire a driver. It is enough to find drivers with their own transport, provide them with orders and receive commissions.
To open a trucking business from scratch, an entrepreneur needs to immerse themselves in this area. There are two ways to do this. The first, most costly, is to hire experienced dispatchers with their own base who understand this business. They will be able to quickly get things up and running smoothly. The tasks of the entrepreneur will then include only managerial functions.
Another is based on the fact that the entrepreneur himself has experience in the dispatch service, has a base of drivers and a certain number of regular customers that will allow the business to hold out at the first stage. We recommend choosing the second option, because in the first you will be very dependent on employees. If they suddenly leave you along with the base, this will result in the collapse of the entire enterprise.
There are several areas of work. The most profitable are international and intercity transportation. You can earn more on them, but it will not be easy for a start-up company to break into this market. And work on foreign economic activity is generally associated with serious difficulties due to the need for customs clearance of each cargo and high risks of its loss due to reasons beyond your control. Without experience, it is definitely not worth taking on this direction.
If you do not have connections and experience in "expensive" directions, it is better to start with transportation within the city. It is possible to transport furniture, household appliances and Construction Materials. All this is in great demand, and the demand will be. In addition, you can earn extra money by providing the services of loaders.
Dispatchers can earn about 10 percent of each specific order. This is the average rate, which can fluctuate from region to region. Before opening a dispatch service, you need to familiarize yourself with this market in your region and conduct an analysis of competitors. If there are many of them, then you need to come up with distinctive features that will make your company stand out.
How to apply
Registration of this type of activity has its own nuances. For many types of business, registration as an individual entrepreneur is quite suitable, but an LLC would be better for a dispatch company. The fact is that there are great risks associated with litigation in this case, and individual entrepreneur how individual is responsible for his own property. An LLC can only be sued for what belongs to the company.
In addition, such a form of activity as a society with limited liability, allows you to work with the most big companies. Register entity costs a little more than IP. It will cost at least fifteen thousand rubles. You will have to bring to the tax office Required documents. In case of registration as an LLC, the dispatching service will take risks only with its authorized capital.
A license is issued only if you will work in foreign economic activity or plan to transport dangerous goods. In other cases, the work is carried out without a license.
What you need
The first thing to start with is finding and renting office space. A small room, about 10 square meters in size, will do. It will be beneficial to rent a room in a call center. Some believe that it is possible to organize this enterprise at home, meet with clients on their territory if necessary, and conduct document management via the Internet. But in this case, the business, most likely, will remain at the "home" level, and serious companies will not want to cooperate with such an organization.
It is better to choose an office where you can meet clients and store papers. This will talk about good position services.
To open a business, you will need the following equipment:
- well working cellular(it is important to choose a reliable operator).
- Stationary telephone with fax function.
- Personal or laptop computer with high-speed Internet access.
- Forms, stamps.
The cost of all this is small, a businessman may well meet 50 thousand rubles.
The procedure for opening an enterprise
- Business registration. We receive the status of an LLC, become registered with tax service according to the USN 6 system. If necessary, a license is issued.
- Office rent. Placement is not important, only the presence of a platform for cars is important. Both customers in cars and drivers in trucks will come to you. The loading area does not need to be equipped. Drivers will be loaded at the location of the customer.
- Office equipment. We buy furniture and office equipment.
- Hiring employees. At the first stage, one person is enough, except for the leader, or you can even do without him.
- Beginning of work. Search for companies to offer their services. Formation of a database of customers and drivers.
Advantages and disadvantages
This small business has its pros and cons. Among positive aspects small initial investment, good demand for services and the need for a small office, almost anywhere within the city.
The negative side is the high risk of force majeure. If something happens to the cargo on the road, the dispatcher will have to deal with these issues, and in some cases even be held responsible.
The profitability of the dispatch service is quite high, since the costs are minimal. The threshold for entering this business is quite low from a financial point of view. Therefore, this line of business is often chosen by novice entrepreneurs. Maybe in the future, a home freight dispatcher will become the creator of a serious business with its own warehouses, a large fleet of vehicles, international destinations and hundreds of regular customers. But for this you need to show yourself as a responsible and qualified specialist in your field.
We hope that our business idea will help you do this interesting business on your own and give you inspiration! Good luck!
