Responsibilities of the head of the commercial service. Job description of the head of the commercial department. What does the commercial department do in the company
The sales manager is a key figure in any company. To produce a quality product is an internal question, it can be debugged with your employees all the time, and this process does not become public. And sales are a significant external issue. The well-being of the company depends on the establishment of trade processes. Therefore, the selection of an employee for this position, the introduction to the case, is a very important task. We talked about how to find a professional in one of our articles. Here we will help you draw up the correct job description so that your sales manager can fully imagine what his job will be, how he should behave, what he is responsible for, what knowledge he should have, what documents to use in his work. ...
Job description of the head of the commercial department
PC and various software.
- The head of the sales department is guided in his activities by:
- the legislation of the Russian Federation;
- Internal labor regulations, others regulations companies;
- orders and orders of the management;
- this job description.
- He is the manager (the positions of subordinates are listed): sales representatives for key retail clients, supervisors.
- Replaces (lists the positions whose work is performed by the head of the sales department in their absence): supervisors. Responsibilities of the head of the sales department
- Participates in the implementation of the plans of the sales department aimed at organizing the sale of products within a certain time frame, in the planned quantity and range.
Job description of the head of the commercial service
The head of the commercial service is personally responsible for: 4.1. For the activities of the commercial service in general and the work of each employee of the departments and services subordinate to him, for the performance by them of the functions specified in the job descriptions; 4.2. For ensuring the continuity of the work of the sales department in the organization technological process shipment of goods to customers; 4.3.
Attention
For the dishonest actions of their subordinates, if such are caused by the lack of proper control; 4.4. For unjustified overspending of financial and material resources; 4.5.
For the timely provision of reliable information on the results of the work of the commercial service; 4.6. For violation by employees of subordinate departments and services of financial and labor discipline; 4.7.
For the safety and confidentiality of information entrusted to him by the Company. 5.
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Documents regulating the activities of the head of the department commercial work 3.1 External documents: Legislative and normative acts related to the work performed. 3.2 Internal documents: the Charter of the enterprise, Orders and orders of the director of the enterprise; Regulation on the department of commercial work, Job description Head of the Department of Commercial Work, Internal Labor Regulations. 4. Responsibilities of the head of the department of commercial work The head of the department of commercial work performs the following duties: 4.1.
Supervises the work on the timely conclusion of contracts for the carriage with the clientele and ensuring the fulfillment of contractual obligations. 4.2. Participates in the development of long-term and current transportation plans, carries out quarterly, monthly transportation planning for clients. 4.3.
Job descriptions
Important
Job description of the head of the commercial service 1. General provisions: 1.1. Appointment to the position of the Head of the commercial service and dismissal from it are made in accordance with the order of the General Director of LLC "A" (hereinafter - the Company).
1.2.
In his activities, the Head of the Commercial Service reports directly to the General Director of the Company. 1.3. The activities of the Head of the Commercial Service are regulated by this Instruction, orders and orders of the General Director and the Legislation of the Russian Federation.
1.4. All employees of the commercial service are subordinate to the Head. 1.5. Persons who have higher education, experience in the field of product sales and personnel management.
2. Responsibilities: 2.1.
Job description of the head of the commercial department sample form
The more you write down the duties of this specialist in the instructions, the less problems you have and the less problems he will have in his work. In our article, we do not provide a ready-made form. Each company has its own sales volumes, its own rules and procedures.
The cap of the job description is known to everyone, but its internal content raises many questions, as a rule. We have prepared for you the maximum possible filling of the job description.
Info
You can choose from the sections those items that are really useful to you in your work. They will form the basis of your document. Important sections of any instruction Each instruction, and in particular the job description of the head of sales, should contain the following main sections.
V general provisions describes in detail the meaning of the functioning of a specialist in this position.
Job description of the head of the sales department
The Commercial Director is responsible for: - proper organization of work on the sale of products in accordance with the approved programs (plans) of the Company; - performing and labor discipline of employees of commercial services; - safety of information (documents) containing information constituting a commercial secret of the Company, other confidential information, including personal data of employees of the Company; - ensuring safe working conditions, maintaining order, fulfilling fire safety rules in the premises of the sales service. 1.6. Persons with a higher professional (economic or engineering and economic) education and experience of economic work in leadership positions at least 5 years. 1.7.
Head of the commercial department job description
OFFICE INSTRUCTION 00.00.0000 No. 00 (signature) (full name) Subdivision: Department of commercial work Position: Head of department of commercial work 00.00.0000 1. General provisions 1.1 This job description determines functional responsibilities, the rights and responsibilities of the head of the commercial work department. 1.2 The head of the commercial work department belongs to the category of managers. 1.3 The head of the commercial work department is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the director of the enterprise. 1.4 Relationship by position: 1.4.1 Direct subordination to the Director of the enterprise 1.4.2.
Additional subordination 1.4.3 Gives orders to the Employees of the department of commercial work 1.4.4 The employee is replaced by the Deputy head of the department of commercial work 1.4.5 The employee is substituted 2.
Head of the commercial department job description
Assigns the conduct of certain areas of activity to others officials, their deputies 4.15. Suspends from work the employees of the department who have not undergone medical examination (examination), testing of qualifications, testing of knowledge of safety rules, etc. 5. Rights of the head of the department of commercial work The head of the department of commercial work has the right to: 5.1. To get acquainted with the draft decisions of the management of the enterprise concerning the activities of the department of commercial work. 5.2.
Submit to the management of the enterprise proposals for improving the activities of the department of commercial work. 5.3. Interact with the leaders of all (individual) structural units enterprises 5.4.
Sign and endorse documents within their competence 5.5.
Sales manager job description
Organize holding in the Company marketing research, including with the involvement of third-party organizations (institutions), as well as the development and implementation of comprehensive programs to improve competitiveness and product sales plans. 2.7. Exercise, personally and through subordinates, effective control over the actual indicators of product sales, their compliance with planned values, the state of the sales infrastructure, as well as compliance with discipline in the sales service, rules and regulations on labor protection, safety, industrial sanitation and fire safety.
2.8. To organize the participation of the Company in fairs, auctions, at exhibitions for advertising and sales of manufactured products, as well as promotions aimed at promoting new (including planned for release) types and samples of products. 2.9.
Failure to fulfill or improper fulfillment of one's own labor functions and the tasks assigned to him; 4.1.3. Misuse of the granted official powers, as well as their use for personal purposes; 4.1.4.
Inaccurate information about the status of the work entrusted to him; 4.1.5. Failure to take measures to suppress the identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the enterprise and its employees; 4.1.6.
Failure to ensure compliance with labor discipline; 4.1.7. Offenses committed in the course of their activities within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation; 4.1.8. Causing material damage and (or) losses to the company or third parties associated with action or inaction during the performance of official duties. 4.2.
Job description of the head of the department of commercial work
- General Provisions
1.1 This job description defines the functional duties, rights and responsibilities of the head of the commercial work department.
1.2 The head of the department of commercial work belongs to the category of managers.
1.3 The head of the commercial work department is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the director of the enterprise.
1.4 Relationship by position:
|
1.4.1 |
Direct subordination |
Director of the enterprise |
|
1.4.2. |
Additional subordination |
‑‑‑ |
|
1.4.3 |
Gives orders |
Commercial department employees |
|
1.4.4 |
The employee replaces |
Deputy Head of Commercial Department |
|
1.4.5 |
The employee replaces |
‑‑‑ |
- Qualification requirements of the head of the department of commercial work:
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2.1 |
education |
Higher professional education |
|
2.2 |
experience |
At least 4 years old |
|
2.3 |
knowledge |
Motor transport charter; fundamentals of transport legislation; fundamentals of labor legislation; road transport rules; decisions, orders, orders of higher organizations, regulatory documents on the organization of road transport; the procedure for the conclusion and execution of civil contracts; economy, organization of the transportation process; organization fundamentals financial work at the enterprise; methods of accounting and analysis of road transport; methods of business and enterprise management; fundamentals of labor organization; rules and norms of labor protection, safety, industrial sanitation and fire protection. |
|
2.4 |
skills |
work in the specialty |
|
2.5 |
Additional requirements |
--- |
- Documents regulating the activities of the head of the commercial department
3.1 External documents:
Laws and regulations related to the work performed.
3.2 Internal documents:
Charter of the enterprise, Orders and orders of the director of the enterprise; Regulations on the department of commercial work, Job description of the head of the department of commercial work, Internal labor regulations.
- Job responsibilities of the head of the department of commercial work
The head of the commercial department performs the following duties:
4.1. He supervises the work on the timely conclusion of contracts for the carriage with the clientele and ensuring the fulfillment of contractual obligations.
4.2. Participates in the development of long-term and current transportation plans, carries out quarterly, monthly transportation planning for the clientele.
4.3. Monitors the implementation of the transportation plan and analyzes it.
4.4. Participates in determining the need for rolling stock and preparing proposals for its distribution.
4.5. Provides timely preparation of budget and financial and other calculations, statistical reporting on the implementation of the transportation plan.
4.6. Monitors compliance with the organization's contractual obligations to counterparties, the timeliness of settlements under contracts, the implementation of the plan for income (profit) and other financial indicators.
4.7. Develops activities aimed at expanding economic activity enterprises, direct and long-term economic ties, improving work with clients.
4.8. Participates in the development of measures to rational use rolling stock, improving technical and operational and economic indicators his work, resource conservation, to strengthen financial discipline and cost accounting.
4.9. Supervises the employees of the department.
4.10. Issues orders (instructions) in all areas of the department of commercial work.
4.11. Defines the functions and tasks of the commercial work department.
4.12. Provides: a combination of economic and administrative methods of leadership, one-man management and collegiality in the discussion and resolution of issues, material and moral incentives to increase the efficiency of subordinates; application of the principles of material interest and responsibility of each employee for the work entrusted to him and the results of the department's work.
4.13. Establishes responsibilities for the personnel of the commercial department.
4.14. Instructs other officials, their deputies, to conduct certain areas of activity.
4.15. Suspends department employees who have not undergone a medical examination (examination), a test of qualifications, a test of knowledge of safety rules, etc.
- The rights of the head of the department of commercial work
The head of the commercial work department has the right to:
5.1. To get acquainted with the projects of decisions of the company's management concerning the activities of the department of commercial work.
5.2. Submit to the management of the enterprise proposals for improving the activities of the department of commercial work.
5.3. To interact with the heads of all (individual) structural divisions of the enterprise.
5.4. Sign and endorse documents within their competence.
5.5. Require the management of the enterprise to assist in the execution of their job duties and right.
- Responsibility of the head of the department of commercial work
The head of the commercial department is responsible for:
6.1. Per improper performance or failure to fulfill their official duties provided for by this job description - within the limits determined by the current labor legislation of Ukraine.
6.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
6.3. For causing material damage - within the limits determined by the current labor and civil legislation of Ukraine.
- Working conditions of the head of the department of commercial work
7.1. The mode of work of the head of the department of commercial work is determined in accordance with the Internal Labor Regulations established at the enterprise.
- Terms of remuneration
The terms of remuneration of the head of the commercial work department are determined in accordance with the Regulations on the remuneration of personnel.
9 Final provisions
9.1 This Job Description has been drawn up in two copies, one of which is kept by the Company, the other - by the employee.
9.2 Tasks, Duties, Rights and Responsibilities can be clarified in accordance with the change in the Structure, Tasks and Functions of the structural unit and workplace.
9.3 Changes and additions to this Job Description are made by order of the General Director of the enterprise.
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Head of structural unit |
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(signature) |
(surname, initials) |
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AGREED: |
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Head of the legal department |
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(signature) |
(surname, initials) |
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00.00.0000 |
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I have read the instructions: |
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(signature) |
(surname, initials) |
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00.00.00 |
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The sales manager is a key figure in any company. To produce a quality product is an internal question, it can be debugged with your employees all the time, and this process does not become public. And sales are a significant external issue. The well-being of the company depends on the establishment of trade processes. Therefore, the selection of an employee for this position, the introduction to the case, is a very important task.
We talked about how to find a professional in one of our articles. Here we will help you draw up the correct job description so that your sales manager can fully imagine what his job will be, how he should behave, what he is responsible for, what knowledge he should have, what documents to use in his work. ... The more you write down the duties of this specialist in the instructions, the less problems you have and the less problems he will have in his work.
In our article, we do not provide a ready-made form. Each company has its own sales volumes, its own rules and procedures. The cap of the job description is known to everyone, but its internal content raises many questions, as a rule. We have prepared for you the maximum possible filling of the job description. You can choose from the sections those items that are really useful to you in your work. They will form the basis of your document.
Important sections of any instruction
Each instruction, and in particular the job description of the head of the sales department, should contain the following main sections. The general provisions describe in detail the meaning of the functioning of a specialist in this position. The section "Job Responsibilities" sets out all the activities that this specialist will be engaged in. And the more you describe them in more detail, the clearer the work will be. The rights and responsibilities of the head of the sales department are also listed in the instructions in the form independent sections... A manager of such a high rank in his work must be guided by certain standards and documents, they are listed in the section "What a specialist should know".
Do not forget that the job description is written without regard to a specific person, it should reflect the requirements of the company. At the end of the document, lines are provided for the signature of everyone who will ever occupy this position, the date of familiarization with the instructions is also put here and the employee's signature is put.
General provisions of the instruction
- The head of the sales department belongs to the category of directors.
- The head of the sales department is appointed and dismissed by order of the head of the entire enterprise (indicate your name).
- The head of the sales department reports directly to the head of the enterprise or the commercial director (if there is one).
- The head of the sales department arranges work in accordance with Labor contract and this job description.
- For the position of the head of the sales department, a person is appointed who meets the following requirements (choose): secondary vocational education, higher education (any or by specialty), sales experience of at least 2 years is required (if it is important for you), who have passed the interview and competitive selection(if you have one in your plans).
- The head of the sales department must have systemic thinking, analytical skills, entrepreneurship, communication skills, organizational skills, skills in the field of personnel management, self-organization, responsibility.
- During the absence of the head of the sales department, his duties are transferred to another specialist, announced in the order of the director.
- The main task of the head of the sales department is to organize work on the sale of the entire range of products of the enterprise at the highest prices.
- civil and financial legislation governing the conduct entrepreneurial activity in terms of sales;
- features of the structure of the enterprise;
- enterprise development prospects;
- basic principles of financial and commercial planning;
- market economy, fundamentals of entrepreneurship and business;
- features of the profile market;
- methods, strategy and tactics of pricing;
- the basics of price formation for a core product;
- patterns of market development and demand for goods;
- the theory of management and team management;
- basics of advertising companies, shares;
- development procedure commercial offers and the terms of agreements, contracts, contracts;
- psychological foundations and principles of sales;
- customer and employee motivation techniques;
- business ethics;
- business networking skills;
- methods of working with information, especially modern technical means communication, skills of using a PC and various software.
- the legislation of the Russian Federation;
- Internal labor regulations, other company regulations;
- orders and orders of the management;
- this job description.
Responsibilities of the head of the sales department
- Participates in the implementation of the plans of the sales department aimed at organizing the sale of products within a certain time frame, in the planned quantity and range. Communicates the risks and prerequisites of non-fulfillment of the plan in a timely manner.
- Participates in the formation of sales development plans. Submits his proposals for approval to the head.
- Participates in the development and implementation of new programs to increase the company's sales.
- Observes the office work schedule in accordance with the internal regulations and controls their execution by his subordinates.
- Ensures the fulfillment of sales plans set by the manager.
- Constantly improving his professional level, takes part in corporate training and third-party seminars and trainings on behalf of the management.
- Determines and communicates to subordinates information on individual plans for sales, distribution, attracting new customers.
- Controls the correctness of the documentation for completed transactions (within its competence).
- Monitors the interaction between customers and the company.
- Builds mutually beneficial relationships with clients of various groups and levels.
- Periodically accompanies subordinates at meetings with key clients, if necessary, participates in negotiations with clients.
- Together with the accounting department, controls the receipt Money from the client for the goods. Analyzes and monitors the accounts receivable of the department.
- Develops and implements measures to reduce accounts receivable.
- Provides assistance to clients in solving problems related to trading activities (information and legal support, consultations and other issues).
- Solves complaints about goods, communicates with customers, prepares the necessary documents for complaints.
- Develops professional knowledge and skills of the sales department employees.
- Organizes and manages internal sales department meetings.
- Conducts training for subordinates while working with a client and when analyzing specific situations.
- Monitors the effectiveness of supervisors' work aimed at training sales representatives.
- Together with the transport service, it organizes the delivery of goods to the client, improves the delivery schemes for goods by its own transport or through transport companies.
- Summarizes the information received from subordinates about the situation in the trading territory (about goods, about the actions of competitors, their prices, about new ideas, about changes in customer needs), analyzes the data and makes proposals for responding to the situation.
- Monitors compliance with pricing and display at retail outlets.
- Prepares monthly data on dynamics, sales volumes and timely provides forward-looking targets to the director and subordinates.
- Goes on business trips to solve complex problems and marketing study regional market.
- Participates in the organization and holding of exhibitions.
- Always neat appearance in accordance with office standards.
Sales manager rights
- Represent the interests of the enterprise before government bodies, external partners, organizations and institutions, in terms of commercial issues.
- Install job responsibilities for subordinate employees.
- Receive from the departments of the enterprise information and documents necessary for the performance of his official duties.
- Participate in decision-making, the formation of orders, instructions, as well as estimates, contracts and other commercial documents, as well as in meetings on the development of the enterprise.
- Make suggestions for improving the forms and methods of commercial work of subordinates of your department, as well as the entire company.
- Participate in specialized events: fairs, presentations and exhibitions.
- Submit proposals for optimizing commercial work for the management's consideration.
- Require the management of the enterprise to organize technical conditions for work and registration required documents for the performance of official duties, as well as all the information necessary for commercial work.
- Independently plan a working day, make responsible decisions within the limits of their competence.
- Enjoy the benefits and bonuses provided to all employees of the company.
- Receive on time wages based on the results of the work.
- Sign documents authorizing the release of goods to the client.
What is the head of the sales department responsible for?
- For the strict fulfillment of all their duties set forth in the job description and the duties of their subordinates;
- For timely receipt of funds from clients working on prepayment and deferred payment terms;
- For the complete safety of entrusted material assets;
- For the confidentiality of information entrusted by the company.
- For the fulfillment of the indicators of the work plan of the entire sales department of the enterprise.
- For non-observance of the current instructions, orders and orders.
- For violation of the rules of internal labor regulations, labor discipline, safety regulations and fire safety.
- Organization of trade activities of the enterprise for the sale of products;
- The range and features of the goods sold by the enterprise;
- Socio-economic and geographical characteristics of the region and cities separately, the capacity of local sales markets, ways of promoting goods, the main competitors supplying similar goods to the region;
- The basics of the process of active sales, cold calls, psychological principles in the field of communication with clients;
- Organization and methods of advertising events, promotions;
- The current legislation of the Russian Federation concerning trade in manufactured products;
- Basics of processing primary accounting (commodity, payment) documents, software to conduct commercial activities;
- The principles of organizing the sales department, its work, planning, monitoring, accounting indicators and reporting.
E. Shchugoreva
How to draw up a job description for an employee:
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Job responsibilities sales manager include strategic and current planning, development of price and discount policy, control over the work of sales managers. V small companies he may also be involved in marketing policy (conduct simple market research, develop an advertising strategy), this also needs to be reflected in the job description of the head of the sales department.
Job description of the head of the sales department
(Job description of the head of the sales department)
APPROVED
General manager
Surname I.O. ________________
"________"_____________ ____ G.
1. General Provisions
1.1. The head of the sales department belongs to the category of managers.
1.2. The head of the sales department is appointed and dismissed by the order of the general director.
1.3. The head of the sales department reports directly to CEO/ commercial director.
1.4. A person who meets the following requirements is appointed to the position of the head of the sales department: initial vocational or secondary vocational education, work experience in the relevant field for at least a year.
1.5. During the absence of the head of the sales department, his rights and obligations are transferred to another official, which is announced in the order for the organization.
1.6. The sales manager should know:
- commercial, civil, financial legislation;
- profile, specialization, features of the structure of the enterprise;
- prospects for the technical, financial and economic development of the enterprise;
- basic principles of financial planning;
- pricing procedure, marketing basics;
- the procedure for the development of commercial terms and agreements.
1.7. The head of the sales department is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the organization, the Internal Labor Regulations, other regulations of the company;
- orders and orders of the management;
- this job description.
2. Job responsibilities of the head of the sales department
The sales manager has the following job responsibilities:
2.1. Manages the sales of the company's products, develops pricing and discount policies.
2.2. Organizes and supervises the work of sales managers.
2.3. Coordinates the development of long-term and current plans for the sale of products.
2.4. Organizes work on maintaining, analyzing and systematizing the client base.
2.5. Monitors the status of customers' receivables and payables.
2.6. Develops pay criteria for sales managers.
2.7. Organizes training, trainings for the managerial staff (together with the development department).
2.8. Participates in the organization and holding of exhibitions.
2.9. Solves complaints about goods with customers, draw up the necessary documentation.
3. Rights of the head of the sales department
The head of the sales department has the right to:
3.1. To represent the interests of the enterprise in relations with government agencies, third-party organizations and institutions on commercial issues.
3.2. Establish job responsibilities for subordinate employees.
3.3. Request from the structural divisions of the enterprise information and documents necessary for the performance of his official duties.
3.4. Participate in the preparation of draft orders, instructions, instructions, as well as estimates, contracts and other documents related to the solution of commercial issues.
3.5. Submit proposals for improving the work related to the responsibilities provided for in this instruction for the management's consideration.
3.6. Require the management of the enterprise to ensure organizational and technical conditions and the execution of the established documents necessary for the performance of official duties.
4. Responsibility of the head of the sales department
The head of the sales department is responsible for:
4.1. For non-fulfillment and / or untimely, negligent fulfillment of their duties.
4.2. For non-compliance with the current instructions, orders and orders for the preservation of commercial secrets and confidential information.
4.3. For violation of the rules of internal labor regulations, labor discipline, safety regulations and fire safety.
I APPROVE:
[Job title]
_______________________________
_______________________________
[Name of company]
_______________________________
_______________________/[FULL NAME.]/
"______" _______________ 20___
JOB DESCRIPTION
Head of the commercial department
1. General Provisions
1.1. This job description defines and regulates the powers, functional and job responsibilities, rights and responsibilities of the head of the commercial department [Name of the organization in the genitive case] (hereinafter - the Company).
1.2. The head of the commercial department is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the head of the Company.
1.3. The head of the commercial department belongs to the category of managers and is subordinate to:
- sales managers;
- consultant managers;
- coordinator manager;
- secretary.
1.4. The head of the commercial department reports directly to [name of the position of the immediate manager] of the Company.
1.5. A person who has a higher professional education without presentation of requirements and work experience in sales structures for at least 3 years is appointed to the position of the head of the commercial department.
1.6. In his activities, the head of the commercial department is guided by:
- regulatory documents governing the work of the enterprise and the commercial department;
- regulations on the work of the commercial department;
- the business plan of the enterprise and the work plan of the commercial department;
- methodological materials related to relevant issues;
- the charter of the enterprise;
- labor regulations;
- orders and orders of the direct supervisor and head of the Company;
- this job description.
1.7. The head of the sales department should know:
- decisions, orders, orders, other governing and normative documents of higher authorities concerning the work of the enterprise;
- list of services of the enterprise and its division;
- normative legal acts, regulations, instructions, other guidance materials and normative documents governing the organization of the sale and sale of goods, the provision of services, methodological materials for organizing marketing and assessing the financial and economic condition and market capacity;
- organization of the business process for the provision of department services;
- the fundamentals of the technology used to produce the unit's services;
- rules and procedure for working on a computer, with MS Office programs;
- internal labor regulations;
- labor legislation;
- rules and regulations of labor protection;
- methods for determining the solvency of demand for manufactured products and the procedure for developing long-term and current plans for the production and sale of products;
- development prospects and needs of the industry, enterprises, institutions that are potential buyers (customers) of the services provided;
- methods for studying market conditions and developing forecasts of the demand for products and services provided;
- conditions for concluding commercial transactions and methods of bringing goods (services) to consumers.
1.8. During the absence of the head of the commercial department (vacation, illness, etc.), his duties are performed by a person appointed in accordance with the established procedure. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
2. Job responsibilities
The head of the commercial department is obliged to perform the following labor functions:
2.1. To plan the activities of the enterprise in terms of the services of the division in accordance with the procedure and rules established by the regulation on the work of the commercial department and other regulatory documents of the enterprise.
2.2. Provide detailing of the plans of the enterprise in the plans of the department and each employee of the department, explain to each employee of the department his role in the implementation of general plans and the importance of his work.
2.3. Ensure the execution of plans by the department and by each employee of the department by systematically monitoring the activities of employees, consulting employees, sending employees to improve their qualifications, timely identifying and replacing incapable employees and other methods.
2.4. Coordinate the actions of employees in the order of their compliance with the regulations on the work of the commercial department and other regulatory documents, coordinate the interaction of employees with each other, with other services of the enterprise and with external contractors.
2.5. Timely identify problems and irregularities in the work of the department, in the interaction of employees of the department with each other, with other services of the enterprise and with external contractors, take all measures to eliminate problems and immediately report on emerging problems and actions taken to resolve them to a higher-level manager.
2.6. Organize systematic reporting by employees of the department in accordance with the requirements of the regulations on the work of the commercial department and others normative documents and the systematic and timely provision of these reports to the appropriate officials of the enterprise.
2.7. Study personally and organizes the study by the department employees of all available information on the service market of the department by using available sources and constant search for new sources of information.
2.8. Organize the development and conduct of advertising events in the media, participation in industry exhibitions, fairs, sales exhibitions to inform potential consumers and expand the sales markets for the division's services.
2.9. Ensure the fullest possible saturation of the data bank department with potential and real enterprise customers, ensure the safety of information and the inaccessibility of information for competitors.
2.10. Participate together with other services of the enterprise in the development of proposals and recommendations for changing the technical, economic and other characteristics of products in order to improve its consumer qualities and stimulate sales.
2.11. When business need the head of the commercial department may be involved in the performance of his official duties overtime, in the manner prescribed by the provisions of federal labor legislation.
3. Rights
The head of the commercial department has the right to:
3.1. Request and receive necessary materials and documents related to the activities of the commercial department.
3.2. Enter into relationships with subdivisions of third-party institutions and organizations to resolve operational issues production activities within its competence.
3.3. Represent the interests of the enterprise in third-party organizations on issues related to its professional activities.
4. Responsibility and performance evaluation
4.1. The head of the commercial department bears administrative, disciplinary and material (and in some cases stipulated by the legislation of the Russian Federation - and criminal) responsibility for:
4.1.1. Failure to comply or improper fulfillment of the official instructions of the immediate supervisor.
4.1.2. Failure to perform or improper performance of his labor functions and the tasks assigned to him.
4.1.3. Misuse of the granted official powers, as well as their use for personal purposes.
4.1.4. Inaccurate information about the status of the work entrusted to him.
4.1.5. Failure to take measures to suppress the identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the enterprise and its employees.
4.1.6. Failure to enforce labor discipline.
4.2. Evaluation of the work of the head of the commercial department is carried out:
4.2.1. Immediate supervisor - regularly, in the process of the employee's daily performance of his labor functions.
4.2.2. The attestation commission of the enterprise - periodically, but at least once every two years, based on the documented results of the work for the evaluation period.
4.3. The main criterion for evaluating the work of the head of the commercial department is the quality, completeness and timeliness of his performance of the tasks provided for in this instruction.
5. Working conditions
5.1. The working hours of the head of the commercial department are determined in accordance with the internal labor regulations established by the Company.
5.2. Due to production needs, the head of the commercial department is obliged to go on business trips (including local ones).
Acquainted with the instructions ___________ / ____________ / "____" _______ 20__
