home Designer Principles for the provision of public services. Multifunctional centers for the provision of state and municipal services. President of Russian Federation

Principles for the provision of public services. Multifunctional centers for the provision of state and municipal services. President of Russian Federation

The basis for the quality provision of state and municipal services is the effective regulation this area. In Russia, the normative regulation of the provision of state and municipal services was carried out in several stages. The first stage is regulatory regulation within the framework of administrative reform and existing legislation before the adoption of the relevant Federal Law. The second stage is the normative legal regulation spheres within the framework of the adopted Federal Law No. 210 [Blednova, 2013].

Consider the legal framework for the provision of services within the framework of administrative reform. Prior to the administrative reform, there were no standards for the provision and quality of public services. The legislation did not establish the terms for the provision of services, exhaustive lists of documents, restrictions on the grounds for refusal. Standards were required to improve the efficiency of the service delivery system [Blednova, 2013].

As part of the administrative reform, one of the main directions for improving the system government controlled is to improve the quality and accessibility of public services. Administrative reform is understood as "complex changes in the public administration system: both in the functioning of the administrative bodies themselves (internal administrative processes and procedures), and in the organization of interaction with citizens and various public institutions and organizations." At the same time, it should be noted that the administrative reform as a project covers a limited period of time [Naryshkina, Khabirieva, 2008].

Administrative reform Russian Federation provides for the implementation of measures in six main areas [Decree of the Government of the Russian Federation No. 1789-r]:

management by results;
standardization and regulation;
· optimizing the functions of executive authorities and combating corruption;
Improving the efficiency of interaction between executive authorities and society;
system upgrade information support executive authorities;
• Ensuring administrative reform.

The key objectives of the administrative reform in the Russian Federation were [Decree of the Government of the Russian Federation No. 1789-r]:

Improving the quality and accessibility of public services;
limiting state intervention in the economic activities of business entities, including the cessation of excessive state regulation;
Improving the efficiency of the activities of executive authorities.

As part of achieving the goal of "improving the quality and accessibility of state and municipal services", appropriate measures were developed. During the implementation of these measures, it turned out that the sphere of state and municipal services requires a unified legislative approach, which led to the development of Federal Law No. 210.

In addition to the Administrative Reform in Russia, the provision of services is enshrined in the Constitution of the Russian Federation. Article 8 defines guarantees of the unity of the economic space, freedom of movement of goods and services, as well as financial resources, support for competition and freedom of economic activity [Constitution of the Russian Federation].

The impossibility of restricting the movement of goods and services is established in Article 74 of the Constitution of the Russian Federation. These provisions establish the rights of a citizen to freely receive services of any nature, including state and municipal ones [the Constitution of the Russian Federation].

Another regulatory legal act, which is the basic one when considering state and municipal services, is the Federal Law No. 79 “On the State Civil Service”. Article 47, paragraph 7 of the law stipulates that the official regulations of the state civil service include a list of public services provided to citizens and organizations in accordance with the administrative regulations of the state body [Federal Law No. 79].

The concepts of state and municipal services are enshrined in the Budget Code of the Russian Federation. In accordance with the Budget Code, a service is considered as an activity that is provided in accordance with the state (municipal) assignment by state authorities or bodies local government, budgetary institutions and other legal entities [Budget Code of the Russian Federation].

The legal framework for the provision of state and municipal services also includes the following concepts: The concept of administrative reform in the Russian Federation in 2006-2010, approved by Order of the Government of the Russian Federation dated October 25, 2005 No. 1789-r; The concept of formation in the Russian Federation e-government until 2010, approved by the Decree of the Government of the Russian Federation dated May 6, 2008 No. 632-r. In these concepts, directions for reforming the sphere of state and municipal services are highlighted [Blednova, 2013].

In the Decree of the President of the Russian Federation of March 9, 2004 No. 314 “On the system and structure of federal executive bodies”, the functions of providing public services are understood as the provision by federal executive bodies directly or through their subordinate federal state institutions or other organizations free of charge or by regulated bodies government prices for services to citizens and organizations in the field of education, healthcare, social protection population and in other areas established by federal laws [Presidential Decree No. 314].

Decree of the Government of the Russian Federation No. 373 dated May 16, 2011 established the Procedure for the Development and Approval of Administrative Regulations for the Performance of State Functions and Administrative Regulations for the Provision of Public Services [Decree of the Government of the Russian Federation No. 373].

The analysis of this document indicates that the provision of a public service is understood as a sequence of actions (administrative procedures) executive body state power [Decree of the Government of the Russian Federation No. 373].

This Resolution fully defines the requirements for the development, compilation and approval of administrative regulations, which contain information not only about the body providing the service, but also the standard for providing the service itself. The Decree is of key importance in determining the types of accessibility of services, since in the administrative regulation in the section relating to "General Provisions" a description of the applicants, information about the bodies providing the service (location, work schedule, reference phones, e-mail addresses and official websites of the bodies), term for receiving the service. The section concerning "Requirements for the procedure for the performance of state functions" contains information on the amount of payment for the services of the organization that provides the service [Decree of the Government of the Russian Federation No. 373].

Subsequently, such an understanding of the state (and, by analogy, municipal) services as a whole was transferred to the Federal Law of July 27, 2010 No. 210-ФЗ “On the organization of the provision of state and municipal services”.

The adoption of the Federal Law, which will regulate the provision of state and municipal services, has become a breakthrough in improving the efficiency of the system of state and municipal government. In established and requirements for public services and services, their order of administrative provisions provides for the multifunctional provision of services for "one big paid to information and communication universal cards for the provision and services. moreover, it is corruptogenic in the sphere [Keil, Yepinina, 2014].

Based on the provisions of this law, state and municipal services can be provided in the following forms.

The main and common provision to the administrative one is the acquisition of the state municipal through the executive

In the administrative area there were new provision and services. population to receive in the form of electronic and electronic maps [Kail, Yepinina, 2014].

Consider the provision of state and municipal services through electronic portals. In 2009, a Consolidated list of priority state and municipal services was developed, which should be provided by the executive authorities of the constituent entities of the Russian Federation and local governments in electronic form, as well as services provided electronically by institutions of the constituent entities of the Russian Federation and municipal institutions[Government Decree No. 1993-r].

Another form of obtaining state and municipal services is a universal electronic card (UEC). This card contains an electronic application that allows you to store a citizen's data (passport, compulsory medical insurance policy, pension and other preferential certificates, including a medical card), which will allow you to receive financial, transport, social services[Federal Law No. 210].

Multifunctional centers (MFCs) have become one of the most common forms of providing state and municipal services.

The provision of state and municipal services in the MFC should be organized according to the “one-stop shop” principle, that is, the consumer receives a state or municipal service after a single request. Interaction with bodies providing state and municipal services is carried out by the MFC without the participation of the applicant in accordance with the regulatory legal acts and cooperation agreement. In cases stipulated by the regulatory legal acts of the constituent entities of the Russian Federation, the provision of state and municipal services in the MFC can be carried out exclusively in electronic form[Federal Law No. 210].

Multifunctional centers mean - Russian organization irrespective of the legal form, meeting the requirements established by Federal Law No. 210 and authorized to organize the provision of state and municipal services, including in electronic form, according to the “one stop shop” principle [Federal Law No. 210].

In addition to the law and the regional activities of the centers, and the rules for the services of the MFC, the Decree of the Russian of 3, 2009 N “On measures for the quality of public services for multifunctional provision (municipal) Decree of the list rules for services, such as provision, division into sectors, comfort, accessibility and information system [Decree No. 796].

According to the decree, at multifunctional there should not be 50 (municipal) in directions [Decree No. 796]:

· social population;
registration on them? being and with
Definition of confirmation of status
regulation of activity.

The next act consolidates the provisions of the provision (municipal) - the Government of the Russian Federation from No. 861 "On state systems, the provision of functions in the form and services)". Decree Regulations on the state system. The state registry and services system is created to provide in the form of state and services, and the functions of state (supervision) and control [Resolution No. 861].

Creation of a register with temporary, informational training for service consumers.

Decree of the Russian Federation of 7 2012 "On the directions of the management system" to the criteria of public services.

By decree, the main activities of the state in the provision of (municipal) services [Decree No. 601].

Having become acquainted with regulatory framework provision of state and municipal services, it can be concluded that the legal regulation of the organization of the provision of services in the Russian Federation is sufficient to provide high-quality and affordable services to the population, subject to all the requirements that apply to the process of providing state and municipal services.

The government submitted to the State Duma a draft law aimed at improving the quality of state and municipal services in the construction sector Order dated September 3, 2019 No. 1965-r. The bill provides for the unification of the procedure for the provision of state and municipal services by authorized state authorities and local governments, provided for by regulatory legal acts and included in the exhaustive lists of procedures in the construction industry. It is also proposed to reduce from January 1, 2020 the period for issuing a building permit from 7 to 5 working days and the period for issuing an urban planning plan for a land plot from 20 to 14 working days. The adoption of the bill will contribute to more effective execution the powers of state authorities of the subjects of the Federation and local governments in the field of urban planning.

August 14, 2019 , The head of Rospotrebnadzor reported to the Prime Minister on the activities of the department in the field of consumer protection.

April 1, 2019 , Pension provision The President of Russia signed the federal law developed by the Government on improving personalized accounting in the mandatory pension insurance system Federal Law of April 1, 2019 No. 48-FZ. The draft federal law was submitted to the State Duma by Government Decree No. 884-r dated May 13, 2016. The federal law is aimed at ensuring the possibility of using information about persons covered by compulsory pension insurance, not only for the purpose of exercising their rights in the system of compulsory pension insurance, but also for the purpose of providing them with state and municipal services.

March 20, 2019 , On expanding the list of public services Decree of March 19, 2019 No. 285. The list of state and municipal services is supplemented by the state service of the Pension Fund of Russia “Informing citizens about being classified as citizens of pre-retirement age”.

March 18, 2019 , Trade regulation. Consumer rights Protection The President of Russia signed the Federal Law on Improving Legislation in the Sphere of Consumer Rights Protection Federal Law of March 18, 2019 No. 38-FZ. The federal law, in particular, establishes that the receipt of consumer appeals and consumer advice on the protection of their rights can be carried out by multifunctional centers for the provision of state and municipal services. In order to promote the protection of consumer rights, the executive authorities of the constituent entities of the Federation will have to develop regional programs for the protection of consumer rights and provide assistance to local governments and public associations of consumers (their associations, unions).

January 23, 2019 , State and municipal services About adding to the list electronic public services Order dated January 19, 2019 No. 33-r. In order to increase the availability of public services in electronic form for citizens, the list of electronic public services has been supplemented with services for providing information from state information systems in the field of education, including the results of the final assessment of the student and the education documents issued to him. Also, the list of electronic public services included the provision of information from the electronic passports of vehicles. This decision creates legal grounds for these public services to be provided on the Unified Portal of State and Municipal Services.

January 4, 2019 , On the submission to the State Duma of a bill on the transfer of licensing certain types activities in electronic form Orders dated December 12, 2018 No. 2748-r, No. 2749-r. In order to improve the existing procedure for licensing, the bills provide for the introduction of a registry model for the provision of public services for the licensing of certain types of activities. This will simplify the procedures for licensing and obtaining information on licensing for legal entities and individual entrepreneurs to reduce paperwork in this area.

December 5, 2018 , State and municipal services On the submission to the State Duma of a bill on simplifying the procedure for providing state and municipal services to people with disabilities Decree dated December 4, 2018 No. 2678-r. The draft law proposes to exclude from the legislation in the field of state and municipal services the provision on the need for persons with disabilities to provide the documents required to receive the service, confirming their disability, on paper. This information will be requested by authorities and organizations providing services from federal register disabled people within the framework of interagency cooperation. The purpose of the bill is to simplify and speed up the provision of public services to people with disabilities.

November 9, 2018 , State and municipal services On changes in the procedure for the development of administrative regulations for the provision of public services Decree of November 3, 2018 No. 1307. In particular, the Rules for the Development and Approval of Administrative Regulations for the Provision of Public Services are supplemented by a provision establishing that the authorities providing state and municipal services are not entitled to demand from the applicant the missing documents and information necessary to receive the service, if the applicant was not initially indicated that there was no or unreliable documents.

In order to implement the Federal Law of July 27, 2010 N 210-FZ "On the organization of the provision of state and municipal services", to increase the efficiency of the exercise of the powers of executive bodies and organizations subordinate to them in terms of the provision of public services, the Moscow Government decides: 1. Approve: 1.1. Uniform requirements for the provision of public services in the city of Moscow (Appendix 1). 1.2. The procedure for the development of administrative regulations for the provision of public services in the city of Moscow (Appendix 2). 1.3. Model administrative regulations for the provision of public services in the city of Moscow (Appendix 3). 1.4. The procedure for monitoring the implementation of administrative regulations for the provision of public services in the city of Moscow (Appendix 4). 1.5. Regulations on the procedure for the formation and maintenance of the Register of state and municipal services of the city of Moscow (Appendix 5). 2. Assign to the functions of the authorized executive body for the examination of draft administrative regulations for the provision of public services in the city of Moscow. 3. Determine that: 3.1. Administrative regulations for the provision of public services, including services within the framework of certain state powers vested in local governments, are approved by legal acts of the Moscow Government. 3.2. When developing administrative regulations for the provision of public services by subordinate state institutions, the executive bodies are guided by the requirements of this resolution. 3.3. The executive bodies providing public services may, insofar as they do not contradict the legal acts of the Russian Federation and the city of Moscow, independently determine: 3.3.1. Requirements for informing about the provision of public services, including reference phones, official website and e-mail addresses, working hours, address of the location of the executive body providing the public service, the place of submission of the request and the issuance of documents and information confirming the result of the provision of public services. 3.3.2. Requirements for the places of provision of public services. 3.4. The requirements specified in paragraphs 3.3.1 and 3.3.2 of this resolution are subject to placement on the official websites of the executive bodies in the information and telecommunication network Internet. 3.5. Executive bodies before July 1, 2012. ensure the adoption of administrative regulations for the provision of public services in accordance with this resolution. 4. Amend the Decree of the Government of Moscow from "On approval of the Regulations on": 4.1. Supplement the appendix to the resolution with a new clause 4.3 as follows: "4.3. Carries out an examination of draft administrative regulations for the provision of public services in the city of Moscow.". 4.2. Paragraph 4.3 of the appendix to the resolution shall be considered paragraph 4.4. 5. Recognize as invalid: 5.1. Paragraphs 1, 2 of the Decree of the Government of Moscow dated "On uniform requirements for information stands and on the organization of keeping records of applicants' applications to the "one stop shop" service." . 5.3. Clause 3 of the Decree of the Government of Moscow dated "On Amendments to the Decrees of the Government of Moscow dated December 5, 2006 N 954-PP and dated". 5.4. Clause 1.2 of the Decree of the Government of Moscow dated "On Amendments to the Decree of the Government of Moscow dated". 5.5. Decree of the Government of Moscow dated "On Amendments to the Decree of the Government of Moscow dated". 5.6. Clause 2 of the Decree of the Government of Moscow dated "On Amendments to Certain Normative Legal Acts of the City of Moscow and Recognizing as Invalid Certain Provisions of Legal Acts of the City of Moscow". 5.7. Clause 1.2 of the Decree of the Government of Moscow dated "On Amendments to the Decrees of the Government of Moscow dated , dated ". 5.8. Clause 2.2 of the Decree of the Government of Moscow dated "On the implementation of the instructions of the Government of Moscow on the issue of optimizing the system for the provision of public services on the principle of "one window" and reducing the time for preparing documents." 5.9. Clause 2 of the Decree of the Government of Moscow dated "On Amendments to Certain Regulatory Legal Acts of the City of Moscow". 5.10. Paragraph 4 of the Decree of the Government of Moscow dated "On approval of the Regulations for the preparation and issuance of special permits for the transport of heavy and (or) oversized cargo along the street and road network of the city of Moscow". 5.11. Clause 1.4 of the Decree of the Government of Moscow dated "On the City Target Program for Administrative Reform in the City of Moscow for 2011-2013". 5.12. Clause 2 of the Decree of the Government of Moscow dated "On Amendments to the Decrees of the Government of Moscow dated , from , from ". 5.13. Decree of the Government of Moscow dated "On the Formation and Maintenance of the Register of Public Services of the City of Moscow". 5.14. Clause 6.4 of the Decree of the Government of Moscow dated "On the Commission under the Government of Moscow for Consideration of the Implementation of Urban Planning Activities within the Boundaries of Landmarks and Zones of Protection of Cultural Heritage Objects". 6. Control over the implementation of this resolution shall be entrusted to the Deputy Mayor of Moscow - Head of the Office of the Mayor and the Government of Moscow Rakov A.V. Moscow Mayor S.S. Sobyanin Annex 1 to the Decree of the Government of Moscow dated November 15, 2011 N 546-PP Uniform requirements for the provision of public services in the city of Moscow I. General provisions 1. These requirements are uniform for legal relations between bodies executive power, organizations of the city of Moscow and applicants in the provision of public services of the city of Moscow (hereinafter referred to as the Uniform Requirements). 2. These requirements may be supplemented in the legal acts of the Government of Moscow on the approval of administrative regulations for the provision of public services in the city of Moscow. II. Requirements for informing applicants when providing public services 3. An applicant has the right to receive all information related to the provision of public services to him. 4. The main requirements for informing applicants in the provision of public services are: - reliability of information; - completeness of information; - clarity of the forms of information provided; - availability of information; - efficiency of information provision; - relevance of information; - provision of information free of charge. 5. When providing a public service, the applicant is provided with information on: 5.1. Mode of operation, including the mode of receiving requests (applications) for the provision of public services, executive authorities, organizations of the city of Moscow. 5.2. Names of positions, last name, first name, patronymic (if any) of the head and other officials executive authority, organizations of the city of Moscow, providing a public service. 5.3. Contact phones: 5.3.1. In the executive authority, organizations of the city of Moscow, providing public services. 5.3.2. " hotline"and (or) hotline of the executive body providing the public service. 5.3.3. In the executive body exercising control over the provision of the public service. 5.4. Postal addresses, e-mail addresses, e-mail address of the website of the executive authority, organizations of the city of Moscow providing public services 5.5. List of public services provided by the executive authority, organization of the city of Moscow, terms for the provision of public services, terms of payment for the provision of public services, cost of public services provided for a fee. 5.6. List of documents ( 5.7. The list of other places for the provision of public services in the city of Moscow with at address indication actual location , phone numbers, job title and last name, first name, patronymic (if any) of the manager, e-mail addresses. 5.8. The procedure for appealing the refusal to provide a public service. 6. Information about the public service is provided through: 6.1. Telephone connection. 6.2. Information and telecommunication networks. 6.3. Portals of state and municipal services. 6.4. Information stands in the premises of executive authorities, organizations of the city of Moscow. 6.5. Publications in mass media. 6.6. Other reference and information materials (leaflets, brochures, booklets). 7. When the applicant personally submits a request (application) and documents for the provision of a public service in an executive authority, an organization of the city of Moscow providing a public service, the applicants are informed about the timing and procedure for considering the request (application) and documents, and also about the procedure for obtaining the final result of the public service. 8. From the moment of submission of the request (application) and other documents for the provision of public services, the applicant has the right to apply during the reception hours for information on the stage of consideration of the request (application) and other documents. 9. Applicants may be provided with the following consultations (in person orally, in writing or by telephone) on the provision of public services: 9.1. On legal acts regulating the provision of public services. 9.2. On the documents required for submission by the applicant to the executive authority, organization of the city of Moscow, providing public services. 9.3. On the addresses, modes of operation of the executive authority, the organization of the city of Moscow, providing public services. 9.4. On the schedule of reception and issuance of documents. 9.5. On the procedure for appealing against actions or inaction of officials of an executive authority, an organization of the city of Moscow providing a public service. 10. Consultations and provision of forms (forms) of documents to applicants during consultations are free of charge. 11. If the consultation requires a long time (more than 30 minutes), the applicant may be asked to apply for the necessary information in writing or another time convenient for the applicant is assigned for oral consultation. 12. Executive authorities, organizations of the city of Moscow, providing a public service, provide, by telephone, round-the-clock provision of reference information on the following issues: working hours, postal address and e-mail address of the executive authority, organizations providing a public service. 13. In the premises where executive authorities, organizations of the city of Moscow provide public services, information for the applicant on the provision of public services is placed on wall information stands and (or) on floor information stands. 14. Appeals of applicants to the executive authorities, organizations of the city of Moscow for the provision of public services and the preparation of responses to them are carried out in the manner established by the regulatory legal acts of the Russian Federation and the city of Moscow. III. Requirements for documents and information required for the provision of public services 15. The list of documents required for the provision of public services is established by the administrative regulations for the provision of public services and is exhaustive. 16. It is prohibited to demand from the applicant: 16.1. Providing documents and information or performing actions, the provision or implementation of which is not provided for by regulatory legal acts regulating relations arising in connection with the provision of public services. 16.2. Provision of documents and information that are at the disposal of the bodies providing public services, other state bodies, subordinate organizations involved in the provision of public services in accordance with the regulatory legal acts of the Russian Federation, regulatory legal acts of the city of Moscow, with the exception of documents, included in the list determined by part 6 of article 7 of the Federal Law of July 27, 2010 N 210-FZ "On the organization of the provision of state and municipal services". 16.3. Carrying out actions, including approvals, necessary for receiving public services and related to applying to other state bodies and organizations, with the exception of receiving services included in the approved list of services that are necessary and mandatory for the provision of public services. 17. The form of a request (application) for receiving a public service is approved by the administrative regulations for the provision of a public service, except for cases when federal legislation, the legislation of the city of Moscow provides for a different form or a free form for submitting a request. 18. If for the provision of a public service it is necessary to provide documents (information) about another person who is not the applicant (with the exception of persons recognized as missing in the prescribed manner), when applying for a public service, the applicant additionally provides documents, confirming the consent of the said persons or their legal representatives to the processing of personal data of the said persons, drawn up in accordance with the requirements of federal law, as well as the applicant’s authority to act on behalf of the said persons or their legal representatives when transferring personal data to a body or organization. 19. Documents (information) submitted by the applicant in paper form must comply with the following requirements: 19.1. Do not have text erasures. 19.2. Have no damage, the presence of which does not allow unambiguous interpretation of their content. 20. Copies of documents not certified by a notary shall be submitted by the applicant with the presentation of the original documents, unless otherwise established by the relevant administrative regulations. 21. Documents issued by the competent authorities of foreign states and presented by the applicant for receiving a public service must be legalized, unless otherwise provided by international treaties of the Russian Federation, and translated into the state language of the Russian Federation (Russian). In cases stipulated by federal laws, the correctness of the translation must be certified by a notary. 22. When representing the interests of the applicants by other persons authorized by the applicant in the manner prescribed by the regulatory legal acts of the Russian Federation: 22.1. The representative of an individual acts on his behalf in accordance with a notarized power of attorney, unless otherwise provided by the legislation of the Russian Federation. 22.2. A representative of a legal entity who is the head of the legal entity acts in accordance with a document confirming the authority of the head of the legal entity. 22.3. A representative of a legal entity who is not the head of the legal entity acts in accordance with a power of attorney certified by the head of the legal entity. 23. Documents that can be used by the applicant for identification: 23.1. Passport of a citizen of the Russian Federation. 23.2. Temporary identity card of a citizen of the Russian Federation in form N 2P for citizens who have lost their passport, as well as for citizens in respect of whom an additional check is carried out before the issuance of a passport. 23.3. Identity card or military ID of a serviceman. 23.4. An identity document with a mark on the issuance of a residence permit for foreign citizens and stateless persons permanently residing on the territory of the Russian Federation. 23.5. Refugee ID. 23.6. International passport. 23.7. Birth certificate (can be provided by guardians, legal representatives and persons who have the right to confirm the identity of the child in accordance with their legal rights). 24. Identification of a citizen under the age of 14 may be carried out by his legal representatives (persons who have the right to represent his interests in accordance with the law). 25. In cases where the legislation provides for the provision of a public service at the expense of the applicant, the provision of the service is carried out in the presence of a document confirming the fact of payment for the provision of the service. The start of the term for the provision of public services is established from the date of presentation of a document confirming the fact of payment. 26. Payment for the provision of public services can be made by the applicant using a universal electronic card, payment terminal, other payment methods in the cases and in the manner established by the regulatory legal acts of the Russian Federation and (or) the city of Moscow. 27. The fact of payment by the applicant for the provision of public services in a non-cash form is confirmed by a payment order with a note on the execution of the bank or the relevant territorial body of the Federal Treasury (another body that opens and maintains accounts), including those that make payments in electronic form (or in another form, containing information on the payment of the payment in accordance with the established procedure). 28. The fact of payment by the applicant for the provision of public services in cash is confirmed by a receipt of the established form issued to the payer by the bank, or by a receipt issued to the payer by an official or cash desk of the body (organization) in which the payment was made. IV. Requirements for the receipt of a request (application) and other documents and information necessary for the provision of a public service executive power, the organization of the city of Moscow is the basis for the start of the provision of public services. 30. In order to receive a public service, the applicant may: 30.1. Hand over the request (application) to the official of the executive authority, organization of the city of Moscow, providing the public service, personally responsible for receiving requests (applications). 30.2. Send a request (application) by mail to the executive authority, organization of the city of Moscow, providing a public service, if this is provided for by the relevant administrative regulations. 30.3. Send a request (application) to e-mail, including using the portal of state and municipal services, to the executive authority, organization of the city of Moscow, providing a public service. 31. Upon receipt of a request (application) for the provision of a public service and other documents (information) necessary for the provision of a public service, by mail, an official of the executive authority, an organization of the city of Moscow, providing a public service, registers these documents in in accordance with the rules of office work and transfers it to the official responsible for receiving documents and information for the provision of public services, no later than one working day from the moment they are received from the postal organization. 32. The official responsible for receiving documents upon receipt of a request (application) and other documents required for the provision of public services: 32.1. Establishes the subject of the request (application), and in the case of a personal appeal of the applicant - the identity of the applicant if the applicant is an individual, or the details of the applicant if the applicant is a legal entity. 32.2. Checks the submitted documents for compliance with the requirements established by legal acts for the execution of such documents, these requirements and the requirements of the administrative regulations for the provision of public services. 33. If available required documents for the provision of public services and their compliance with the requirements established by legal acts for the execution of such documents, these requirements and the requirements of the administrative regulations for the provision of public services, the official responsible for receiving documents, in the case of a personal application of the applicant: 33.1. If copies of the necessary documents are presented, checks the submitted copies of the originals and copies of documents, makes an inscription on them that they correspond to original copies, certifies with his signature indicating the position, surname, name and patronymic (if any). 33.2. If copies of the required documents are not submitted, he copies the documents, makes an inscription on them that they correspond to original copies, certifies with his signature indicating the position, surname, name and patronymic (if any). 33.3. Makes a record of the receipt of the request and documents in the appropriate registration log (book of requests), in the information system (if any). 33.4. In the absence of data in the information system, it scans the request and documents and (or) their copies provided by the applicant, enters electronic images of documents into the registration card of the appeal of the electronic register of applications (if there are technical capabilities). 33.5. Issues a receipt in two copies in receipt of documents (information) from the applicant, puts a stamp indicating the date of receipt of the request by the executive authority, organization of the city of Moscow and certifies each copy of the receipt with a personal signature. 33.6. Submits to the applicant for signature both copies of the receipt of receipt of documents (information); the first copy of the receipt in receipt of documents (information) is left with the applicant, the second copy of the receipt is attached to the package of submitted documents (information). 33.7. Informs the applicant about the terms and methods of obtaining documents and (or) information confirming the result of the provision of public services. 34. If there are necessary documents for the provision of public services and their compliance with the requirements established by legal acts for the execution of such documents, these requirements and the requirements of the administrative regulation for the provision of public services, the official responsible for receiving documents, in the event receipt of documents by mail, submits a completed copy of the receipt to the official responsible for record keeping for mailing within one business day. 35. If there are grounds for refusing to acceptance of documents established by the administrative regulations, the official responsible for receiving documents: 35.1. Notifies the applicant orally of the existence of obstacles to the provision of public services, explains to him the content of the identified shortcomings, and proposes to take measures to eliminate them. If the applicant wishes to eliminate shortcomings and obstacles by interrupting the procedure for submitting documents (information) for the provision of public services, returns to him the request and the documents submitted by him. 35.2. If, when establishing the facts of the absence of the necessary documents or non-compliance of the submitted documents with the requirements established by legal acts for the execution of such documents, these requirements and the requirements of the administrative regulation for the provision of public services, the applicant insists on accepting the request and documents (information) for the provision of state service, accepts a request (application) from the applicant along with the submitted documents, while in the receipt of receipt of documents (information) for the provision of public services puts a note that the applicant has been given explanations about the impossibility of providing public services and he was warned that he would be denied the provision of a public service. 35.3. If the applicant requires a written decision to refuse to accept documents (hereinafter referred to as a reasoned refusal), he draws up a reasoned refusal in two copies indicating the reasons for the refusal and ensures that it is signed by an official entitled to make the appropriate decision. 35.4. Makes an entry on the issuance of a reasoned refusal in the appropriate registration log (book of requests), in the information system (if any). 35.5. Transfers the first copy of the reasoned refusal to the applicant against signature, the second copy scans and enters the electronic image of the document into the application registration card of the electronic register of applications (if there are technical capabilities); the second copy of the reasoned refusal is transferred to the archive for storage in accordance with the established rules for storing documents. 36. Lists of documents required for the provision of relevant public services, the submission of which is not required for the applicant, and the terms for obtaining access to the information of the Basic Register of information necessary for the provision of public services in the city of Moscow (hereinafter referred to as the Basic Register), are approved by an act of the Government of Moscow, unless otherwise established by the administrative regulations for the provision of public services. 37. If there is a technical possibility, the official responsible for receiving documents enters the necessary information into the information system. V. Requirements for filing a request (application) in electronic form for the provision of public services 38. When submitting a request (application) in electronic form for receiving a public service, it is formed by filling out an interactive form on the portal of state and municipal services. 39. If the administrative regulations provide for the personal identification of a citizen, then the request (application) specified in paragraph 38 of the Uniform Requirements must be signed electronically digital signature (electronic signature ). 40. The request (application) form posted on the portal of state and municipal services must contain all the information specified for the request (application), the form of which is established in the Appendix to the Model Administrative Regulations for the Provision of Public Services of the City of Moscow (Appendix 3 to this decision). 41. Identification of an applicant who submitted a request (application) in electronic form, registration of a request (application) is carried out in the order established by the regulatory legal acts of the Russian Federation, regulatory legal acts of the city of Moscow. 42. The official responsible for receiving documents checks the availability and compliance of the submitted request (application) and electronic documents attached to it with the requirements established by regulatory legal acts for filling out and processing such documents. 43. If all the necessary documents are available and their compliance with the requirements for filling in and execution of such documents established by regulatory legal acts, the official makes an appropriate mark in the information system for subsequent notification (including by posting information on the portal of state and municipal services or sending information by e-mail) of the applicant on the acceptance of documents indicating the number and date of receipt of the request (application) and the documents attached to it. 44. In case of violation of the requirements established for filling out and processing the request (application) and the documents attached to it, the official notifies the applicant (including by posting information on the portal or sending information by electronic message) of the violation of the established requirements, indicating committed violations. 45. Electronic images of documents submitted with a request (application) are sent as files in one of the specified formats: JPEG, PDF, TIF. 46. The quality of the submitted electronic images of documents in JPEG, PDF, TIF formats should allow you to fully read the text of the document and recognize the details of the document. 47. Information about the requirements for compatibility, the signature key certificate, the possibility of verifying the authenticity of the applicant's electronic digital signature is posted on the portal of state and municipal services and the official websites of the executive bodies. 48. Requirements for the formats of electronic images of documents submitted by the applicant, electronic documents necessary for the provision of public services, are posted on the portals of state and municipal services and the official websites of executive bodies in the information and telecommunication network Internet. VI. Requirements for recording applicants' requests for the provision of public services 49. For executive authorities, organizations of the city of Moscow providing public services, it is envisaged to maintain a log of registration and control over applicants' requests in one of two forms: on electronic or paper media. 50. A necessary condition for registration and control over the requests of applicants on electronic media is the availability of the technical ability to conduct automated accounting and registration of technological operations for entering information with automatic assignment of a serial number to each request of the applicant, as well as the formation of electronic records corresponding to the standard forms of the journal and extracts. 51. The log of registration and control over the requests of applicants on electronic media (hereinafter referred to as the electronic log) is a set of records in the information system of an executive authority, an organization of the city of Moscow, providing a public service. 52. The electronic journal contains the following mandatory details when working with applicants' requests: 52.1. Serial number. 52.2. Registration number. 52.3. Date and time of registration of the request (application) of the applicant. 52.4. Information about the applicant: for individuals - surname, name, patronymic of the applicant; for legal entities - the name of the organization. 52.5. Postal address of the applicant, other contact details (tel., e-mail). 52.6. The name of the public service provided. 52.7. Brief content of the request (statement) of the applicant. 52.8. List of documents submitted by the applicant. 52.9. Position, surname, name, patronymic of the official who accepted the documents. 52.10. Positions, surnames, names, patronymics of performers. 52.11. The cost of the public service provided (if any). 52.12. Date of preparation of documents and (or) information confirming the final result of the provision of public services (planned and actual). 52.13. the date actual provision to the applicant of documents and (or) information confirming the final result of the provision of public services. 52.14. The result of consideration of the applicant's request: "decided positively" - means that the applicant was provided with a public service; "refused" - means that a written response has been prepared containing a reasoned refusal to provide public services and recommendations on what needs to be done in order to obtain documents and (or) information confirming the final result of the provision of public services . 52.15. Surname, name, patronymic (if any) of the official who provided the applicant with documents and (or) information confirming the final result of the provision of the public service. 53. The register of registration and control over the requests of applicants on paper (hereinafter referred to as the paper journal) is a book of records filled out by hand, in hard cover, laced, numbered, certified by the signature of an authorized official of the executive authority, organization of the city of Moscow, which provided the public service, and sealed with the seal of the executive authority, organization of the city of Moscow, which provided the public service. 54. A paper journal is maintained without fail in the absence of an electronic journal, and also if the electronic document management database used is not connected to the System for Controlling and Monitoring the Work of Executive Bodies in the "One Window" Mode. 55. A paper journal is kept in writing. Errors in the entries are corrected by crossing out the incorrect entry, indicating the correct wording and certifying by the signature of the official of the executive authority, organization of the city of Moscow, which provided the public service, made the corrections, indicating his position, last name, first name, patronymic. The use of corrective means or the replacement of pages in a paper journal is not allowed. 56. Part of the registration and accounting of applicants' requests on electronic media is the filling in by the registration official of the executive authority, the organization of the city of Moscow that provided the public service, an electronic registration and control card of the applicant's request, in which information about the applicant's request is entered to the executive authority, the organization of the city of Moscow, providing public services. 57. An electronic registration and control card of the applicant’s request (hereinafter referred to as the card) is a set of records containing fields for entering information by the official of the executive authority responsible for receiving documents, organizations of the city of Moscow providing public services, in the presence of the applicant at on the basis of a request (application) received from him. 58. An extract from the electronic log of registration and control over requests of applicants to an executive authority, an organization of the city of Moscow providing public services (hereinafter referred to as an extract) is a set of electronic log entries for one request (application) of applicants. When maintaining an electronic log of registration and accounting for applicants' requests, an extract is generated automatically using electronic means with the possibility of subsequent printing. 59. When the applicant submits a request (application) on paper, the extract is printed in two copies. The first copy of the extract is certified by the signature of the official responsible for receiving documents of the executive authority, the organization of the city of Moscow providing public services, is handed over to the applicant after registration of the applicant's request instead of a copy of his request. The fact of issuing an extract to the applicant confirms the receipt by the executive authority, the organization of the city of Moscow, providing public services, a set of documents from the applicant. 60. The second copy of the extract is signed by the official of the executive authority responsible for receiving documents, the organization of the city of Moscow providing the public service, and the applicant twice: when submitting a request with a set of documents and when issuing documents and (or) information confirming the final result of the provision of the public service , to the applicant. The second copy is filed with the request and remains with the executive authority, the organization of the city of Moscow, providing public services. 61. Upon receipt of documents and (or) information confirming the final result of the provision of public services, the applicant puts a personal signature (with a breakdown of the last name, first name, patronymic (if any)) in the corresponding line of the extract and in the corresponding column of the paper magazine. VII. Requirements for the processing of documents and information necessary for the provision of public services 62. The basis for starting the procedure for processing documents and information is the receipt by the official responsible for processing documents of a complete package of documents submitted by the applicant. 63. The official responsible for the processing of documents: 63.1. Forms the information necessary for the provision of public services by referring to the Base Register in the manner prescribed . 63.2. Checks the documents submitted by the applicant for compliance with the requirements for the content and execution of such documents by regulatory legal acts of the Russian Federation, legal acts of the city of Moscow. 63.3. Based on the analysis of the information contained in the request (application), in the documents submitted by the applicant and information received from bodies and organizations as a result of interdepartmental information interaction, it establishes the existence of the applicant's right to provide public services. 63.4. When confirming the applicant's right to receive a public service, he prepares a draft decision on the provision of a public service, approves it and transfers the full package of documents (information) with the draft of the relevant decision to an official authorized to make the relevant decision. 64. When an official identifies grounds for refusing to receive a public service, the official prepares a draft decision to refuse to provide a public service, endorses it and transfers the full package of documents (information) with the draft of the relevant decision to the official authorized to make the relevant decision. 65. The draft decision on the provision of a public service contains information characterizing the result of the provision of a public service. 66. A draft decision to refuse to provide a public service must contain motivated reasons for the refusal to provide a public service. VIII. Requirements for making a decision in the provision of a public service 67. The basis for making a decision in the provision of a public service is the receipt by an official authorized to make a decision on the provision of a public service, a complete package of documents (information), a draft decision. 68. An official authorized to make a decision when providing a public service determines the legitimacy of such a decision. 69. If the submitted draft decision complies with the requirements of regulatory legal acts of the Russian Federation, legal acts of the city of Moscow, administrative regulations, the official authorized to make the decision shall sign the draft decision. 70. If the submitted draft decision does not comply with the requirements of regulatory legal acts of the Russian Federation, legal acts of the city of Moscow, administrative regulations, the official authorized to make the decision returns the package of documents and the draft decision for revision to the official responsible for preparation of a decision when providing a public service (indicating the reason for the return). 71. A decision signed by an official authorized to make decisions in the provision of a public service is the result of the provision of a public service. 72. The action and (or) decision made (signed) by an authorized official, confirming the positive result of the provision of the public service in relation to the applicant, is the final result of the provision of the public service. 73. Information about the final results of the provided service is entered into the Basic Register of information necessary for the provision of public services in the city of Moscow. IX. Requirements for the issuance of documents and (or) information to the applicant confirming the result of the provision of the public service in accordance with the administrative regulations for the provision of public services. 75. Documents and (or) information, including in electronic form, confirming the result of the provision of public services, in accordance with the provisions of the administrative regulations for the provision of public services, may be: 75.1. Issued to the applicant (his authorized representative) personally. 75.2. Sent to the applicant by mail. 76. Documents and (or) information, including in electronic form, confirming the result of the provision of public services, if it is provided for by the administrative regulations for the provision of public services, may be: 76.1. Sent to the applicant by email. 76.2. Placed on the portal of state and municipal services. 77. The applicant has the right to indicate the method and form of obtaining documents and (or) information confirming the result of the provision of public services. 78. If the request (application) for the provision of a public service does not contain information on the form of obtaining the result of the provision of a public service and (or) the method of obtaining it, the applicant is informed based on the form and method that were used by the applicant to provide documents and information for receiving public services. Appendix 2 to Decree of the Government of Moscow of November 15, 2011 N 546-PP The procedure for developing administrative regulations for the provision of public services in the city of Moscow I. Stages of developing a draft administrative regulation The development of a draft administrative regulation includes four stages. 1. At the first stage: 1.1. The list of legal acts of the Russian Federation, legal acts of the city of Moscow, regulating the provision of public services, is determined. The list of legal acts is used to form the subsection "Legal grounds for the provision of public services" of the section "Standard for the provision of public services" of the administrative regulation. 1.2. The analysis of legal acts of the Russian Federation, legal acts of the city of Moscow, regulating the provision of public services is carried out. 1.3. An analysis of the existing procedure for the provision of public services is carried out. 2. At the second stage: 2.1. The description of the existing process (with the allocation of legally significant actions and decisions) of the provision of public services is made. 2.2. A project of unified requirements for the provision of public services is being developed - a standard for the provision of public services. 3. At the third stage: 3.1. The analysis and evaluation of the effectiveness of the provision of public services is carried out in order to identify resources for its optimization. 3.2. A sequence diagram of administrative procedures is being prepared, taking into account proposals for optimizing the provision of public services. 3.3. The norms of administrative regulations are formulated, fixing the proposals recognized as necessary and sufficient to optimize the provision of public services; the text of the administrative regulation and, if necessary, annexes to it are developed. 4. At the fourth stage: 4.1. An anti-corruption expertise of the draft administrative regulation is being carried out. 4.2. An independent examination of the draft administrative regulation is being carried out. 4.3. If the public service is to be provided in electronic form, the draft administrative regulation is coordinated with the use of information and communication technologies in the execution of administrative procedures. 4.4. An examination of the draft administrative regulations is carried out in the authorized executive body. II. Examination of draft administrative regulations carried out by the authorized executive body 5. The subject of the examination is the assessment of the compliance of the draft administrative regulation with the requirements established by Federal Law No. - decision, as well as an assessment of the consideration of the results of an independent examination in draft administrative regulations. 6. A draft administrative regulation submitted for expert review shall be accompanied by a certificate of accounting for the conclusion of an independent expert review of the draft administrative regulation, a draft resolution of the Moscow Government on approval of the regulation, and an explanatory note. 7. Examination of draft administrative regulations for public services is carried out by the authorized executive body. 8. During the examination it is established: 8.1. Completeness of the materials submitted for examination - the presence of: a draft resolution of the Moscow Government on the approval of the administrative regulations; draft administrative regulations; annexes to the draft administrative regulations; explanatory note; draft legal acts of the city of Moscow on making appropriate changes (if necessary). 8.2. Compliance of the structure and content of the draft administrative regulation with the requirements: 8.2.1. Federal Law of July 27, 2010 N 210-FZ "On the organization of the provision of state and municipal services". 8.2.2. of this resolution. 8.3. Compliance of the names used in the draft administrative regulation with approved registers, registers, classifiers, including: compliance of the name of the body with the executive structure of the executive bodies; compliance of the name of the public service with the Register of public services of the city of Moscow. 8.4. Accounting for comments and suggestions received as a result of an independent examination. 8.5. The presence in the draft administrative regulation of provisions regulating: the possibility and procedure for the provision of public services in electronic form, if this is not prohibited by law; the possibility and procedure for the provision of public services on the basis of the information necessary for its provision, contained in the Basic Register of information necessary for the provision of public services in the city of Moscow. 9. The authorized body prepares an opinion on the draft administrative regulation within a period of not more than 10 working days from the receipt of documents for examination and sends it to the executive body responsible for the development of the administrative regulation. 10. The executive body responsible for the development of administrative regulations ensures that the comments and proposals contained in the conclusion of the authorized executive body are taken into account. III. Amendments to administrative regulations and their publication 11. The grounds for amending administrative regulations are: amendments to the legal acts of the Russian Federation, legal acts of the city of Moscow, regulating the provision of public services; change in the structure of executive bodies; the need to improve administrative actions, administrative procedures for the provision of public services. 12. The executive body responsible for the development of administrative regulations ensures the placement of draft administrative regulations, explanatory notes to them, as well as expert opinions on its official website, as well as on the official website of the Moscow Government. 13. The executive body responsible for the development of administrative regulations ensures the publication of approved administrative regulations by posting: on the official website of the Moscow Government; on the official website of the executive body providing the public service; on the Portal of public services of the city of Moscow; in the federal state information system "Federal register of state and municipal services (functions)"; in the federal state information system "Unified portal of state and municipal services (functions)"; on information stands in the premises for the provision of public services. Annex 3 to the Decree of the Government of Moscow dated November 15, 2011 N 546-PP Model administrative regulations for the provision of public services in the city of Moscow 1. General provisions 1.1. This administrative regulation for the provision of public services __________________________________________ (the name of the public service is indicated in accordance with the wording of the relevant provision of the legal act of the Russian Federation, the legal act of the city of Moscow, which provides for the corresponding public service) in the city of Moscow establishes the sequence and timing of administrative procedures (actions) and (or) decision-making on the provision of public services, carried out at the request (application) of an individual or legal entity or their authorized representatives (hereinafter referred to as the Regulations). 1.2. Administrative procedures (actions) and (or) actions established by these Regulations are carried out, including in electronic form, using the information of the Basic Register of information necessary for the provision of public services in the city of Moscow (hereinafter referred to as the Basic Register) and the Uniform Requirements to the provision of public services in the city of Moscow, established (hereinafter - the Uniform Requirements). 2. Standard for the provision of public services Name of the public service 2.1. _____________________________ (hereinafter referred to as the public service) (the name of the public service is indicated in accordance with the wording of the relevant provision of the legal act of the Russian Federation, the legal act of the city of Moscow, which provides for the corresponding public service). Legal grounds for the provision of public services 2.2. The provision of the public service is carried out in accordance with: _______________________________________ (the list of legal acts directly regulating the provision of the public service is indicated, indicating the details (type, date of adoption, number, name). Name of the executive body (organization) providing the public service, 2.3. The powers to provide the public service are exercised by ___________________________________________________ (the name of the executive body (organization) providing the public service, the public institution of the city of Moscow, the state unitary enterprise of the city of Moscow, the multifunctional center for the provision of public services, other organizations involved in the provision of services) (hereinafter referred to as the authority providing the public service). 2.4. For the purposes related to the provision of public services, documents and information are used that are processed, including through an interdepartmental request, using interdepartmental information interaction with: _________________ (the executive authorities and organizations are indicated, including the owners of the information used when providing a public service, in accordance with the composition of the information of the Base Register, approved, with which interdepartmental information interaction is carried out). Applicants 2.5. The applicants may be: ___________________________________________ (the categories of applicants who have the right to apply for a public service in accordance with the legal acts of the Russian Federation, legal acts of the city of Moscow are indicated). 2.6. The interests of the applicants specified in clause 2.5 of the Regulations may be represented by other persons duly authorized by the applicant. Documents required for the provision of public services 2.7. When applying for a public service, the applicant submits: 2.7.1. Request (application) for the provision of public services (hereinafter referred to as the request). A request in the form of a document on paper is drawn up in accordance with the annex to the Regulations. (except for cases when legal acts of the Russian Federation, legal acts of the city of Moscow provide for a different form or a free form for submitting a request). 2.7.2._______________________________________________________ (an exhaustive list of documents required for the provision of a public service is indicated in accordance with the legal acts of the Russian Federation, legal acts of the city of Moscow. It is possible to indicate several lists of documents required for the provision of a public service, for example, for various categories applicants or various forms of provision of public services). The list of documents required for the provision of a public service is exhaustive. 2.8. When obtaining access to the information of the Base Register necessary for the provision of the public service, the applicant is not required to submit the following documents necessary for the provision of the public service: __________________________________________________________________ (points from the list (s) established by paragraph 2.7. dates may be determined from which the applicant is not required to submit the documents specified in this paragraph). The applicant has the right to submit these documents on his own initiative. 2.9. From _____________ (the date is indicated in accordance with the plan for transferring the public service to electronic form ) on the Portal of Public Services of the City of Moscow, the applicant has the opportunity to fill out an interactive request form, attach electronic images of documents to the request, sign the request and documents to be signed using an electronic digital signature (electronic signature). Services necessary and mandatory for the provision of public services 2.10. The services necessary and obligatory for the provision of the public service are: _____________________________ (the list of services that are necessary and obligatory for the provision of the public service, the procedure for their receipt by the applicant, information about the organizations providing them, including information about the documents issued) . If there are no services necessary and obligatory for the provision of a public service, the Regulations verbatim indicate: "Services necessary and obligatory for the provision of a public service are not available.". Term of provision of the public service 2.11. The total period for the provision of public services includes the period of interdepartmental interaction between authorities and organizations in the process of providing public services and cannot exceed ____________ days (if the period for providing the service does not exceed 14 calendar days, business days are indicated, if it exceeds - calendar days ). 2.12. The term for the provision of public services is calculated from the day following the day of registration of the request. The general term for the provision of a public service does not include the period for which the provision of a public service is suspended. Refusal to accept documents required for the provision of public services 2.13. The grounds for refusing to accept documents required for the provision of public services are: ____________________________________ (the grounds for refusing to accept documents are indicated, including: - the documents submitted by the applicant do not meet the established requirements; - the applicant has submitted an incomplete set of documents required to receive a public service, provided for by the Regulations; - the documents submitted by the applicant contain contradictory information). The list of grounds for refusal to accept documents required for the provision of public services is exhaustive. 2.14. A written decision to refuse to accept a request and documents required to receive a public service is drawn up at the request of the applicant, signed by ________________ (an authorized official is indicated) and issued to the applicant indicating the reasons for the refusal. 2.15. The decision to refuse to accept the request and documents submitted in electronic form is signed by ________________ (an authorized official is indicated) using an electronic digital signature (electronic signature) and sent to the applicant by e-mail and (or) through the portal state and municipal services no later than the next working day from the date of registration of the request (if it is specified in the administrative regulations). (This section may not be included in the Regulations if the public service is provided to the applicant at the time of filing a request for the provision of a public service.) Suspension of the provision of a public service 2.16. The grounds for suspending the provision of a public service are: _____________________________________ (an exhaustive list of grounds for suspending the provision of a public service is indicated if these grounds are established by legal acts of the Russian Federation, legal acts of the city of Moscow). The list of grounds for suspending the provision of a public service is exhaustive. 2.17. The period of suspension of the provision of public services does not exceed _________ days. 2.18. The suspension period is calculated in calendar days from the date of the decision to suspend the provision of public services. 2.19. The decision to suspend the provision of a public service is signed by ___________________ (an authorized official is indicated) and issued to the applicant, indicating the reasons and period for suspension. 2.20. The decision to suspend the provision of a public service upon a request submitted in electronic form is signed by ________________ (an authorized official is indicated) using an electronic digital signature (electronic signature) and sent to the applicant by e-mail and (or) through the portal of state and municipal services . 2.21. The decision to suspend the provision of the public service is issued (sent) to the applicant no later than the next working day from the date of the decision to suspend the provision of the public service. Refusal to provide a public service 2.22. The grounds for refusing to provide a public service are: _________________________________________________ (an exhaustive list of grounds for refusing to provide a public service is indicated in accordance with the legal acts of the Russian Federation, legal acts of the city of Moscow). The list of grounds for refusal to provide a public service is exhaustive. 2.23. The decision to refuse to provide a public service is signed by __________________________ (an authorized official is indicated) and issued to the applicant indicating the reasons for the refusal. 2.24. The decision to refuse to provide a public service upon a request submitted in electronic form is signed by ________________ (an authorized official is indicated) using an electronic digital signature (electronic signature) and sent to the applicant by e-mail and (or) through the portal of state and municipal services not later than the next business day from the date of the decision to refuse to provide a public service (if it is provided for in the administrative regulations). The result of the provision of public services 2.25. The result of the provision of the public service is: __________________________________________________________________ (all possible results of the provision of the public service are indicated). 2.26. A document and (or) information confirming the provision of a public service (refusal to provide a public service) can be: - issued personally to the applicant in the form of a document on paper; - sent to the applicant in the form of a document on paper by mail; - from _________ (the date is indicated in accordance with the plan for transferring the public service to electronic form) sent to the applicant in the form electronic document signed using an electronic digital signature (electronic signature), by e-mail (if it is provided for in the administrative regulations). - from _________ (the date is indicated in accordance with the plan for transferring the public service to electronic form) sent to the applicant in the form of an electronic document signed using an electronic digital signature (electronic signature) through the portal of state and municipal services (if provided for in administrative regulations). The form and method of obtaining a document and (or) information confirming the provision of a public service (refusal to provide a public service) is indicated by the applicant in the request, unless otherwise provided by the legislation of the Russian Federation. 2.27. Information on the final results of the provision of public services is entered into the Basic Register within the timeframe (term) established in the following composition: _____________________ (a specific list of information on the final results of the public services provided is indicated). 2.28. Entering information about the final result of the provision of public services in the Basic Register does not deprive the applicant of the right to receive the specified result in the form of a document on paper or in electronic form, certified by an electronic digital signature (electronic signature) of an authorized official. Payment for the provision of public services. Payment for the provision of services that are necessary and mandatory for the provision of public services 2.29. For the provision of a public service in accordance with ___________________________________________ (indicate the legal act on the basis of which the fee is charged), ________________________________ is charged (indicate the type of fee charged from the applicant for the provision of the public service: fee, fee for the provision of the service) in the amount of _______________ (indicate the amount of the fee , fees; if the amount of the fee, fee varies depending on the category of applicants and (or) certain categories of applicants are granted benefits, then the Regulations indicate the amount of the fee, fee for each category of applicants with an indication of such category). If the public service is provided free of charge, the Regulations verbatim indicate: "The provision of the public service is free of charge.". 2.30. For the provision of public services in accordance with _______________________________________ (federal laws, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the city of Moscow) are charged ________________________________ (the type of fee charged from the applicant for the provision of public services is indicated: duty, fee for the provision of services) in the amount of _______________ (indicate the amount of the fee, fee; if the amount of the fee, fee varies depending on the category of applicants and (or) certain categories applicants are granted benefits, the Regulations indicate the amount of the fee, fees for each category of applicants with an indication of such category). If the public service is provided free of charge, the Regulations verbatim indicate: "The provision of the public service is free of charge.". Indicators of accessibility and quality of public services 2.31. The quality and accessibility of the public service is characterized by the following indicators: the term for the provision of the public service - _____________ (if the term for the provision of the service does not exceed 14 calendar days, business days are indicated, if it exceeds - calendar days) the waiting time in line when submitting a request is _____________ (indicated in hours and (or) minutes) waiting time in the queue when receiving the result of the provision of public services - _____________ (indicated in hours and (or) minutes) waiting time in the queue when submitting a request by appointment - ____________ (indicated in hours and (or) minutes) The procedure for informing about the provision of public services 2.32. Information on the provision of the public service is posted: __________________________________________________________ (lists the locations of information on the provision of the public service, including on stands in the premises of the provision of the public service, on the official websites of the executive body providing the public service, organizations involved in the provision public services, as well as on the Portal of public services of the city of Moscow). 2.33. When providing public services in electronic form from _________ (the date is indicated in accordance with the plan for transferring public services to electronic form), the applicant has the opportunity to receive information on the progress of the request for the provision of public services through the Portal of public services of the city of Moscow. 3. Composition, sequence and timing of administrative procedures, requirements for the order of their implementation, features of the implementation of administrative procedures in electronic form Sequence of administrative procedures 3.1. The provision of public services includes the following administrative procedures: 3.1.1. Acceptance (receipt) of a request and documents (information) necessary for the provision of a public service. 3.1.2. Processing of documents (information) necessary for the provision of the public service: ___________________________ (the name of all administrative procedures is indicated - separate sequential actions in the provision of the public service, which have a specific result and are allocated within the framework of the provision of the public service). 3.1.3. Formation of the result of the provision of public services with the entry of information about the final result of the service in the Base Register. 3.1.4. Issuance (sending) to the applicant of documents and (or) information confirming the provision of a public service (refusal to provide a public service). 3.2. Further, for each administrative procedure, the following are sequentially described: _________________ (the name of the administrative procedure is indicated). 3.2.1. The basis for the commencement of the administrative procedure is _________________________________________________________ (the corresponding event and (or) fact having legally significant consequences is indicated as the basis). 3.2.2. The official responsible for the implementation of _________________ (the name of the administrative procedure is indicated) is ___________________ (information about the official is indicated). 3.2.3. The official responsible for the implementation _________________ (the name of the administrative procedure is indicated). Further, the sequence of administrative actions and decisions is briefly listed, taking into account the uniform requirements for the provision of public services in the city of Moscow, established by an act of the Moscow Government. The following may be indicated: interaction with other bodies and organizations, including taking into account interdepartmental electronic interaction; formation and use of information from the Base Register in the manner prescribed; interaction with the applicant; peculiarities of performing an administrative procedure (action) or a decision in electronic form (if procedures (actions) or decisions in electronic form differ from the procedure for providing services using paper media); specific actions related to the specifics of the provision of a particular public service). 3.2.4. The maximum term for performing the administrative procedure is ________________ (if the term for the provision of the service does not exceed 14 calendar days, business days are indicated, if it exceeds - calendar days). 3.2.5. The result of _________________ (the name of the administrative procedure is indicated) is _____________________ (each result of the administrative procedure is described with an indication of its form, procedure (method) for the transfer of documents and (or) information about it, documents and information confirming the result, which can be the basis for starting the execution of the next administrative procedure (action) and (or) making a decision. 4. Forms of control over the execution of administrative regulations 4.1. Control over the implementation of the Regulations is carried out by _______________________________ (the name of the executive body providing the public service is indicated) and the Control Committee of the City of Moscow in the forms established by . 4.2. Current control over the observance and execution by officials of _____________________ (name of the executive body providing the public service) of the provisions of the Regulations and other legal acts establishing the requirements for the provision of public services, as well as their decision-making is carried out by the head of _____________________ (name of the executive body providing a public service) and authorized officials. 4.3. The list of officials exercising current control is established by the legal act ____________________ (the name of the executive body providing the public service is indicated). 5. Pre-trial (out-of-court) procedure for appealing against decisions and actions (inaction) ____________________ (name of the authority (organization) providing the service, officials of the authority (organization) providing the service) 5.1. The applicant may report a violation of his rights and legitimate interests, unlawful decisions, actions (inaction) of officials of the authority providing services, violation of the provisions of this Regulation, incorrect behavior or violation of professional ethics to the authority providing the public service and (or) in by phone, postal addresses , e-mail addresses posted on the website of the executive body providing the public service, the website of the Control Committee of the city of Moscow, the portal of state and municipal services in the manner prescribed by the legal acts of the Russian Federation, legal acts of the city of Moscow. Annex to the Model Administrative Regulations for the Provision of Public Services in the City of Moscow Information about the applicant: To whom the document is addressed: ________________________________ ______________________________ (full name, full name (name of the organization and executive authority of the city of the legal form of Moscow, state person) represented by: (for legal institutions of the city of Moscow, persons) of the state unitary enterprise of the city of Moscow) _________________________________ _______________________________ (position) (full name of the head or other _______________________________ authorized person) (full name of the official) Identification document __________________ (type of document) ___________________ (series, number) ________________ (by whom, when issued) Address of actual residence (location) _________________________________ Information on state registration of a legal entity (individual entrepreneur): OGRN (OGRN P) ____________________ Contact information tel.______________________ e-mail __________________ REQUEST (APPLICATION) I ask you to provide a public service __________________ _____________________________________. (name of the public service) Documents and (or) information required to receive the public service are attached. I ask for the result of the provision of the public service: hand it over personally, send it to the place of actual residence (location) in the form of a document on paper; send by e-mail, submit using the portals of state and municipal services in the form of an electronic document (underline as appropriate). The decision to refuse to accept the request and documents (information, information, data) necessary for obtaining a public service, please: hand it in person, send it to the place of actual residence (location) in the form of a document on paper; send by e-mail, submit using the portals of state and municipal services in the form of an electronic document (underline as appropriate). The decision to suspend the provision of public services, please: hand in personally, send to the place of actual residence (location) in the form of a document on paper; send by e-mail, submit using the portals of state and municipal services in the form of an electronic document (underline as appropriate). I request the decision to refuse to provide a public service: hand it over personally, send it to the place of actual residence (location) in the form of a document on paper; send by e-mail, submit using the portals of state and municipal services in the form of an electronic document (underline as appropriate). Signature _____________________ _____________________________________________ (signature transcript) Date _______________ Request accepted: full name of the official authorized to receive the request Signature ____________________ ____________________________________________ (signature transcript) Date _______________ Annex 4 to the Decree of the Government of Moscow dated November 15, 2011 N 546-PP Procedure for monitoring the implementation of administrative regulations provision of public services in the city of Moscow 1. Control over the execution of administrative regulations for the provision of public services in the city of Moscow is carried out: 1.1. Control Committee of the city of Moscow. 1.2. An executive body providing a public service. 2. The applicant can monitor the progress of the provision of public services using: 2.1. Unified portal of state and municipal services (functions). 2.2. Portal of public services of the city of Moscow. 3. exercise control over the implementation of administrative regulations for the provision of public services by conducting inspections. 4. The procedure and frequency of inspections specified in paragraph 2 of this Procedure are established by the Control Committee of the city of Moscow. 5. The results of inspections are documented in an act, which notes the identified violations, shortcomings and proposals for their elimination, which must be considered within the period specified in the act. The act is sent by the Control Committee of the city of Moscow to the appropriate executive body. 6. The executive body considers the act of the Control Committee of the city of Moscow and immediately reports on the decisions taken and measures to eliminate violations and shortcomings in. 7. The executive body providing the public service shall exercise ongoing control over the observance and execution by officials of the provisions of the administrative regulations for the provision of public services, other legal acts that establish requirements for the provision of public services, as well as decisions made in the process of providing public services by: 7.1 . Legal expertise of draft decisions and documents confirming the results of the provision of public services. 7.2. Carrying out checks of compliance with the sequence of actions, the procedure for making decisions, determined by administrative regulations. 8. The rights and obligations, the list of specific actions and decisions within the framework of the administrative procedures of the public service and the personal responsibility of the official of the executive authority providing the public service, is fixed in his official regulations in accordance with the requirements of the legal acts of the Russian Federation, legal acts of the city of Moscow. 9. If, during the current control, violations of the administrative regulations for the provision of public services, other legal acts that establish requirements for the provision of public services are detected, officials of the executive body providing the public service, responsible for organizing work on the provision of public services, take measures to eliminate such violations, ensure that the perpetrators are brought to justice in accordance with the legal acts of the Russian Federation, the legal acts of the city of Moscow. 10. In the event that the executive body of the Russian Federation exercises the powers of the Russian Federation transferred to state bodies, control over the implementation of administrative regulations for the provision of public services in the city of Moscow is carried out by the authorized federal executive body and (or) its territorial body in the manner established federal law. Appendix 5 to Decree of the Government of Moscow of November 15, 2011 N 546-PP Regulations on the procedure for the formation and maintenance of the Register of state and municipal services of the city of Moscow General provisions 1. This regulation establishes the procedure for the formation and maintenance of the Register of state and municipal services of the city of Moscow ( hereinafter referred to as the Registry). 2. The purpose of the formation and maintenance of the Register is to ensure the quality and availability of state and municipal services (hereinafter - services) provided in the city of Moscow. 3. Register - a state information system containing information about services provided in accordance with regulatory legal acts, including administrative regulations, executive bodies, organizations of the city of Moscow and local governments of intracity municipalities in the city of Moscow ( hereinafter - bodies providing services). 4. Information of the Register is used as classifiers in information systems containing information of the Base Register. 5. The register contains the following information: 5.1. On the services provided by the executive bodies and organizations involved in the provision of these services. 5.2. On public services provided by local governments of intracity municipalities in the city of Moscow (hereinafter referred to as local governments) in the exercise of certain state powers transferred by the laws of the city of Moscow. 5.3. On the services that are necessary and obligatory for the provision of public services by executive bodies. 5.4. On services provided by state institutions and other organizations in which a state assignment (order) is placed. 5.5. On municipal services provided by local authorities (hereinafter referred to as municipal services), in the event that local authorities decide to place the specified information in the Register and on the Portal of public services of the city of Moscow (hereinafter referred to as the Portal). 6. The formation and maintenance of the Register is provided by the executive body, which performs the functions of developing and implementing state policy in the field of improving the public administration system of the city of Moscow, optimizing the performance of state functions and public services (hereinafter referred to as the Authorized Body). 7. The creation and support of software and hardware tools for the formation and maintenance of the Register is provided by the executive body, which performs the functions of developing and implementing state policy in the field of information technologies , telecommunications, communications, intersectoral coordination in the field of informatization of executive bodies (hereinafter referred to as the Registry Operator). 8. The information of the Register is included in the federal state information system containing information about the services provided by the federal executive authorities, executive authorities of the constituent entities of the Russian Federation and local self-government bodies and the state and municipal functions performed by these bodies, intended to be provided in in the prescribed manner at the request of interested parties (hereinafter - the Federal Register). 9. Information about public services prepared in accordance with the Appendix to this Regulation is posted by the Registry Operator on the Portal. 10. The information posted on the Public Services Portal of the city of Moscow is publicly available and is provided free of charge. Formation and maintenance of the Register 11. Formation and maintenance of the Register is a procedure that ensures the completeness, reliability and relevance of information about the services of the city of Moscow. 12. The procedure for the formation and maintenance of the Register consists of: 12.1. Entering information about services. 12.2. Sending information about services to be placed on the Portal (hereinafter referred to as placement). 13. The composition of information about the services to be entered into the Register is filled in in accordance with the Appendix to this Regulation. 14. Entering information about services into the Register is carried out within 5 calendar days from the date of establishing and (or) changing the information specified in the Appendix to this Regulation by filling out electronic forms of the Register. 15. The structure of the electronic forms of the Register corresponds to the structure of the electronic forms of the Federal Register, the procedure for filling out the electronic forms of which is determined by the Ministry of Economic Development of the Russian Federation in the guidelines on the procedure for filling out the electronic forms of the Federal Register. 16. Entry into the Register of information about public services is carried out by those executive bodies that organize the provision of relevant services. 17. Entry into the Register of information about the services that are necessary and obligatory for the provision of public services by executive bodies is carried out by those executive bodies that provide these services. 18. Entry into the Register of information about the services provided by state institutions and other organizations in which the state task (order) is placed is carried out by those executive bodies that place the specified state task (order). 19. Entry into the Register of information about public services provided by local governments in the exercise of certain state powers transferred by the laws of the city of Moscow is carried out by the executive authorities of the city of Moscow, exercising state control over the exercise by local governments of certain powers of the city of Moscow (hereinafter - authorized industry bodies). 20. Information interaction of local self-government bodies with authorized sectoral bodies is carried out in accordance with the agreements of the indicated authorized sectoral bodies and local self-government bodies. 21. Entry into the Register of information about municipal services provided by local governments is carried out by the executive body exercising the powers to develop and implement state policy in the field of organizing and supporting local self-government on the basis of agreements on information exchange between the body executive, exercising the powers to develop and implement state policy in the field of organizing and supporting local self-government, and local self-government bodies. 22. By agreement between the executive bodies and subordinate or authorized organizations, including the multifunctional center for the provision of public services, the entry of information into the Register may be carried out by these organizations. 23. If several executive authorities are involved in the organization of the provision of services, then the entry into the Register of information about services is carried out by the executive authority of the city of Moscow, which provides the applicant with the final result of the service. 24. To perform operations for entering information about services in each executive body, persons responsible for entering information about services into the Register are appointed. These persons are issued certificates of keys of electronic digital signatures (electronic signatures) and means of electronic digital signatures (electronic signatures). 25. Information about services entered into the Register shall be signed by an electronic digital signature (electronic signature) of the person responsible for entering information about services into the Register. 26. Information about the services entered into the Register by the executive bodies is subject to verification by the Authorized Body for relevance, completeness, reliability. 27. Information about services, the provision of which is regulated by regulatory legal acts, is subject to verification within 5 calendar days from the date of their submission, in other cases - within 10 calendar days. 28. Placement of information about services is carried out by the Authorized body by confirming, based on the results of verification, information about services entered in the Register. Information about services placed in the Register is signed by an electronic digital signature (electronic signature) of an official of the Authorized Body. 29. If, based on the results of checking information about services, the Authorized Body reveals inconsistencies between the information provided and the real information (in terms of relevance, completeness, reliability), then information about services is not placed in the Register, and the Authorized Body sends a notification to the relevant executive body about the violations committed. with a proposal to eliminate them and re-provide information about the services. 30. Re-entry of information about services is carried out by the executive body no later than three working days from the date of notification of violations. 31. Services are excluded from the Register in the event that federal laws and other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of the city of Moscow come into force, resulting in the abolition of the service. 32. The authorized body, together with the Registry Operator, arranges the placement of information about the services provided in the city of Moscow in the Federal Register. 33. Officials of the executive bodies bear disciplinary responsibility for the completeness, reliability, relevance of information about the services provided for placement in the Register, as well as for compliance with the procedure and terms for their provision. 34. Officials bear disciplinary responsibility for the completeness, reliability, relevance of information about services provided by a subordinate or authorized organization for placement in the Register, as well as for compliance with the procedure and terms for their provision. Authorized body 35. The authorized body performs the following functions: 35.1. Checks the relevance, completeness and reliability of information about the services provided to the Register. 35.2. Approves guidelines for executive bodies on issues related to the formation and maintenance of the Register. 35.3. Submits information about services for placement on the Portal. 35.4. Defines functional requirements to software and hardware tools for the formation and maintenance of the Register. 35.5. Carries out control over the provision of information about services to the Register by the executive bodies. Registry Operator 36. The Registry Operator performs the following functions: 36.1. Provides round-the-clock access for executive bodies to the Register. 36.2. Provides protection of information placed in the Register from unauthorized changes. 36.3. Organizes regulated access of responsible persons to the Register to provide and post information about services and provides them with technical support. 36.4. Provides placement of information about services in the Federal Register and the Portal of public services of the city of Moscow. 36.5. Carries out fixation and storage of information about the history of changes in information about services, ensures the creation and storage of archive copies of the Register. 36.6. Provides recording and storage of information about the facts of access to the Register, as well as about responsible persons who provided and placed information about services in the Register. 36.7. Approves guidelines for executive bodies on issues related to software and hardware for the formation and maintenance of the Register. Annex to the Regulations on the procedure for the formation and maintenance of the Register of state and municipal services of the city of Moscow List of information on state and municipal services to be entered in the Register 1. Name of the state, municipal service. 2. Code of the public service assigned by the Authorized authority. 3. Names and details of legislative and other regulatory legal acts providing for the provision of state, municipal services. 4. Name of the body providing the state, municipal service. 5. Names of bodies involved in the provision of state, municipal services. 6. Name, number, date, information about the publication of the regulatory legal act that approved the administrative regulations for the provision of state, municipal services. 7. Name of the result of the provision of state, municipal services. 8. Information about the place of filing a request for the provision of state, municipal services. 9. Composition of information about the final result of the provision of state, municipal services. 10. Name of the document confirming the final result of the provision of state, municipal services. 11. Information about the categories of applicants who are provided with state, municipal services. 12. Information about the place of informing about the rules for the provision of state, municipal services. 13. Information on the maximum allowable terms for the provision of state, municipal services. 14. Information on the grounds for suspending the provision of a service or refusal to provide a state, municipal service (if the possibility of suspension is provided for by regulatory legal acts of the Russian Federation, legal acts of the city of Moscow, municipal legal acts). 15. Names of documents to be submitted by the applicant for receiving state, municipal services. 16. Names of documents required for the provision of state, municipal services, which are at the disposal of state bodies, local governments and other organizations and which the applicant has the right to submit independently. 17. The composition of the information required for the provision of state, municipal services. 18. Information about the possibility (impossibility) of providing state, municipal services in multifunctional centers. 19. Information about the compensation (gratuitousness) of the provision of state, municipal services and the amount of fees charged from the applicant, if the service is provided on a reimbursable basis. 20. Information about the services that are necessary and obligatory for the provision of a public service by the executive authority, as well as information about the remuneration (gratuitousness) of the provision of such services, information about the methods for calculating fees for the provision of services. 21. Information on intradepartmental and interdepartmental administrative procedures to be performed by the executive body in the provision of state or municipal services, including information on the intermediate and final dates of such administrative procedures. 22. Information about the addresses of the official websites of the executive bodies or local governments in the information and telecommunication network Internet, their e-mail addresses, telephones. 23. Information on the procedure for monitoring the execution of administrative regulations. 24. Information about the methods and forms of appealing against decisions and actions (inaction) of officials in the provision of services and information about officials authorized to consider complaints, their contact details. 25. Information about the address of the site in the information and telecommunication network Internet, which contains the text of the administrative regulation. 26. Information about the date of entry into force of the administrative regulation. 27. Information on the period of validity of the administrative regulation (if the period of validity of the administrative regulation is limited or the administrative regulation has ceased to be valid). 28. Information on amendments to the regulatory legal act that approved the administrative regulations for the provision of state, municipal services, indicating the number, date, information on the publication of the regulatory legal act that introduced such changes. 29. Information on the date of termination of the administrative regulation (recognition as invalid) of the execution of the state, municipal service. 30. Information about the address of the website in the information and telecommunication network Internet, which contains application forms and other documents, the filling of which by the applicant is necessary for applying to the executive body, local self-government body of an intracity municipality in the city of Moscow or an organization for obtaining state or municipal service.

Public services are divided into public and administrative.

Services aimed at external (in relation to the state) clients are called state public services. Public services can be coercive, imposing an obligation on individuals or legal entities to interact on a specific issue with a public authority in order to avoid sanctions or other negative consequences. If public services are directed to other state and municipal bodies, then they are considered public administrative services. These include the preparation of documents for state bodies, coordination, representation.

In this regard, the distinctive features of the state administrative service are distinguished: 1) the individuality of the provision; 2) appeal (in connection with the exercise of rights and obligations) of users of public services to a state body; 3) provision of services directly in the state body; 4) the provision of the service, due to objective socio-economic reasons, cannot be transferred to commercial or non-commercial organizations and their associations.

In addition, the following classification of public services is distinguished:

By the presence of an intermediate result: 1) simple public service - implies a single appeal to the executive body of state power with the receipt of the final result; 2) complex public service - implies multiple appeals to the executive body (bodies) of state power with the receipt of intermediate results that have independent value.

At the same time, one should distinguish between elementary public services and composite (interdepartmental) public services:
elementary public services - services requested by citizens, businesses or other departments, which are implemented and provided within the framework of interaction with one department. Examples of such services are, for example, the issuance of a birth certificate or a civil passport. Composite (interagency) public services - services that consist of several elementary services, i.e. are different departments.

Public services should have the property of universality of requirements for all service recipients (no discrimination), and technologically the process of providing universal services should not create technological barriers (service performance should ensure the absence of queues). An exception can only be a certain circle of persons, noted in the legislation.

It is necessary to distinguish between paid and paid services. There can be no free services at all, but free services can be. Even if the service is free for the service recipient, it must necessarily be equivalently reimbursed either from the resources of the state budget, or the insurance company, or sponsorship.
Based on the goals of service recipients of services under the law, they can be divided into three types: 1) free services that implement the constitutional rights of citizens; 2) free services that provide assistance to service recipients in the implementation of their legal obligations; 3) services realizing the legitimate interests of service recipients on a paid basis.

When receiving state and municipal services, applicants have the right to:

1) receipt of state or municipal services in a timely manner and in accordance with the standard for the provision of state or municipal services;

2) obtaining complete, up-to-date and reliable information on the procedure for the provision of state and municipal services, including in electronic form;

3) receipt of state and municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

4) pre-trial (out-of-court) consideration of complaints (claims) in the process of obtaining state and municipal services;

5) receipt of state and municipal services in the multifunctional center in accordance with the agreements concluded between the multifunctional center and the bodies providing public services, and the agreements concluded between the multifunctional center and the bodies providing municipal services, from the moment the relevant cooperation agreement comes into force.

It is necessary to single out the responsibilities of the bodies providing public services, the bodies providing municipal services, and organizations subordinate to them:

1. Bodies providing public services and bodies providing municipal services are obliged to:

1) provide state or municipal services in accordance with administrative regulations;

2) ensure the possibility for the applicant to receive state or municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

3) provide to other bodies providing public services, bodies providing municipal services, to organizations subordinate to state bodies or local self-government bodies participating in the provision of state and municipal services provided for by law, at the interdepartmental requests of such bodies and organizations, documents and information necessary for provision of state and municipal services;

4) perform other duties in accordance with the requirements of administrative regulations and other regulatory legal acts regulating relations arising in connection with the provision of state and municipal services.

2. Organizations subordinate to state bodies or local self-government bodies participating in the provision of state and municipal services are obliged to:

1) provide to the bodies providing public services and bodies providing municipal services, at the interdepartmental requests of such bodies, documents and information necessary for the provision of state and municipal services, as well as receive from the bodies providing public services, bodies providing municipal services, other state bodies, local government bodies such documents and information;

2) perform other duties in accordance with the requirements of N 210-FZ "On the organization of the provision of state and municipal services" and other regulatory legal acts regulating relations arising in connection with the provision of public services.

The provision of state and municipal services is carried out in accordance with administrative regulations.

The structure of the administrative regulation should contain sections that establish:

1. General Provisions;

2) the standard for the provision of public services;

3) the composition, sequence and timing of the implementation of administrative procedures, the requirements for the procedure for their implementation, including the specifics of the implementation of administrative procedures in electronic form;

4) forms of control over the execution of administrative regulations;

5) a pre-judicial (out-of-court) procedure for appealing against decisions and actions (inaction) of a body providing a public service, a body providing a municipal service, as well as officials, state or municipal employees.

The standard for the provision of state or municipal services provides for:

1) the name of the state or municipal service;

2) the name of the body providing the public service or the body providing the municipal service;

3) the result of the provision of public services;

4) the term for the provision of state or municipal services;

5) legal grounds for the provision of state or municipal services;

6) an exhaustive list of documents required in accordance with legislative or other regulatory legal acts for the provision of state or municipal services, divided into documents and information that the applicant must submit independently, and documents that the applicant has the right to submit by own initiative, since they are subject to submission within the framework of interdepartmental information interaction;

7) an exhaustive list of grounds for refusing to accept documents required for the provision of state or municipal services;

8) an exhaustive list of grounds for refusal to provide state or municipal services;

9) the amount of the fee charged from the applicant when providing a state or municipal service, and the methods of its collection in cases provided for by federal laws adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts;

10) the maximum waiting time in the queue when submitting a request for the provision of a state or municipal service and upon receiving the result of the provision of a state or municipal service;

11) the deadline for registering the applicant's request for the provision of state or municipal services;

12) requirements for the premises in which state and municipal services are provided, for the waiting room, places for filling out requests for the provision of state or municipal services, information stands with samples of their completion and a list of documents required for the provision of each state or municipal service;

13) indicators of accessibility and quality of state and municipal services;

14) other requirements, including those taking into account the specifics of the provision of state and municipal services in multifunctional centers.

In addition, services are classified according to the following criteria:

Organizational and legal status of the service provider;

Organizational and legal status of the consumer of services;

The form of submission.

According to the organizational and legal status of the public service provider, following groups:

Services provided to consumers directly by government agencies;

Services provided to consumers by state institutions that are not state bodies, the activities of which are financed from the state budget;

Services provided to consumers by public and private organizations that have won the tender for public procurement for their intended implementation.

According to the organizational and legal status of the consumer of public services, the following groups are distinguished:

Services provided individuals;

Services provided to legal entities.

According to the form of provision, the services provided are distinguished:

On paper;

Through information and communication means of communication;

On an electronic media;

Orally with direct contact.

It is necessary to note the specification of services by spheres.

So, in the field of education, such services are distinguished as:

‒ providing information on the implementation of basic general and secondary (complete) general education programs, as well as additional general education programs;

‒ providing information on the implementation of basic secondary vocational education programs, as well as additional professional educational programs;

‒ providing information about the current progress of the student, keeping a diary and a progress log;

‒ providing information from federal base data on the results of the unified state exam and others.

In the health sector:

‒ accepting applications for additional inpatient examination and (or) treatment at a federal state healthcare institution, carried out in order to refer a patient for treatment outside the territory of the Russian Federation;

‒ provision of information on the procedure for providing specialized medical care in a federal public health institution;

‒ issuance of a referral for hospitalization in the inpatient department of a specialized federal state healthcare institution.

‒ issuance of referrals to citizens for medical and social examination and others.

In the field of culture:

‒ providing access to bibliographic information of the consolidated electronic catalog Russian libraries.

‒ provision of bibliographic information from state library collections, including the part not related to copyright.

Also, state and municipal institutions provide services in the field of intellectual property, archival fund, social services for the population (for example, accepting applications from citizens subject to social services for the provision of social and medical services at home), housing and communal services, labor and employment (acceptance of applications for assistance to citizens in finding suitable job, as well as on assisting employers in the selection of the necessary workers), physical education and sports, and construction.

3 Financing mechanism for state (municipal) services provided by state (municipal) institutions.

New forms and legal status budgetary institutions were introduced by Federal Law No. 83-FZ dated May 8, 2010 “On Amendments to Certain Legislative Acts of the Russian Federation in Connection with the Improvement legal status state (municipal) institutions”. Currently, there are the following types of state and municipal institutions - budgetary, autonomous, and state.

Government institution- a state (municipal) institution that provides state (municipal) services, performs work and (or) performs state (municipal) functions in order to ensure the implementation of the powers of state authorities (state bodies) or local governments provided for by the legislation of the Russian Federation, financial security whose activities are carried out at the expense of the relevant budget on the basis of budget estimate. A government institution is not entitled to alienate or otherwise dispose of property without the consent of the owner of the property. It also does not have the right to provide and receive credits (loans), acquire securities. Subsidies and budget credits are not provided to the state institution. Financial support for the activities of a public institution is carried out at the expense of the relevant budget budget system RF on the basis of the budget estimate. Budget estimate - a document that establishes, in accordance with the classification of budget expenditures, the limits of budgetary obligations of a public institution. A government institution carries out operations with budgetary funds through personal accounts opened for it in accordance with the Budget Code of the Russian Federation. A government institution is not entitled to act as a founder (participant) of legal entities.

budget institution- recognized non-profit organization, created by the Russian Federation, a constituent entity of the Russian Federation or a municipality for the performance of work, the provision of services in order to ensure the implementation of the powers provided for by the legislation of the Russian Federation, respectively, of state authorities (state bodies) or local governments in the fields of science, education, healthcare, culture, social protection, employment of the population, physical culture and sports, as well as in other areas. A budgetary institution, without the consent of the owner, is not entitled to dispose of especially valuable movable property assigned to it by the owner or acquired at the expense of funds allocated to it by the owner for the acquisition of such property, as well as immovable property. The rest of the property, which is under the right of operational management, it has the right to dispose of independently. A budget institution carries out activities related to the performance of work, the provision of services related to its main activities (mandatory indicated in the constituent documents) in accordance with the state (municipal) assignment, from which it is not entitled to refuse. Financial support for the implementation of this task is carried out in the form of subsidies from the relevant budget. A budget institution carries out activities related to the performance of work, the provision of services related to its main activities (mandatory indicated in the constituent documents) in accordance with the state (municipal) assignment, from which it is not entitled to refuse. Financial support for the implementation of this task is carried out in the form of subsidies from the relevant budget. To the means target financing, include income in the form of subsidies provided to budgetary institutions. A budgetary institution is also entitled to carry out other types of activities that are not the main types of activities, only insofar as this serves to achieve the goals for which it was created and corresponding to the specified goals, provided that such activities are indicated in its constituent documents. Incomes received from income-generating activities, and property acquired at the expense of these incomes, are placed at the independent disposal of a budgetary institution

autonomous institution- a non-profit organization established by the Russian Federation, a constituent entity of the Russian Federation or a municipality is recognized to perform work, provide services in order to exercise the powers of state authorities provided for by the legislation of the Russian Federation, the powers of local governments in the fields of science, education, healthcare, culture, social protection, employment population, physical culture and sports. Autonomous institutions that solve problems in the field of social development have the greatest property and financial independence. First of all, it is education, culture and sports. Supervisory Board autonomous institution, is the main control and supervisory body that indirectly exercises financial control of the state (municipality) as the owner of the property assigned to the autonomous institution

It should be noted the special importance of the state (municipal) task. State (municipal) task- a document that establishes requirements for the composition, quality and (or) volume (content), conditions, procedure and results of the provision of state (municipal) services (performance of work).

The task determines the activities of the institution for the provision of state (municipal) services (performance of work), and is also the basis for the financial support of the institution.

The state (municipal) task must contain:

- indicators characterizing the quality and (or) volume (content) of the state (municipal) services (works performed);

− the procedure for monitoring the execution of the state (municipal) task, including the conditions and procedure for its early termination;

− requirements for reporting on the execution of the state (municipal) task;

− the procedure for the provision of relevant services;

− marginal prices(tariffs) for payment for the relevant services by individuals or legal entities in cases where the legislation of the Russian Federation provides for their provision on a paid basis.

Indicators of the state (municipal) task are used in the preparation of draft budgets for planning budget appropriations for the provision of state (municipal) services (performance of work), the preparation of budget estimates for a state-owned institution, as well as for determining the amount of subsidies for the fulfillment of state (municipal) assignments by a budgetary or autonomous institution.

State (municipal) task for the provision of state (municipal) services (performance of work) federal agencies, institutions of the constituent entity of the Russian Federation, municipal institutions is formed in the manner prescribed by the Government of the Russian Federation, the highest executive body of state power of the constituent entity of the Russian Federation, the local administration of the municipality, for a period of up to one year in case of approval of the budget for the next financial year and for a period of up to three years in case of approval of the budget for the next financial year and planning period (with possible clarification when drafting the budget).

The state (municipal) task is formed for budgetary and autonomous institutions, as well as state institutions, determined in accordance with the decision of the state authority (state body), local government body exercising the budgetary powers of the main manager of budgetary funds.

Financial support for the implementation of state (municipal) tasks is carried out at the expense of federal budget and budgets of state non-budgetary funds of the Russian Federation, budgets of constituent entities of the Russian Federation and budgets of territorial state non-budgetary funds, local budgets in the manner established respectively by the Government of the Russian Federation, the highest executive body of state power of a constituent entity of the Russian Federation, local administration.

Sources financial resources state (municipal) institutions are:

1. Funds from the federal budget;

2. Funds from the budget of the constituent entity of the Russian Federation;

3. Local budget funds;

4. Means of state off-budget funds;

5. Income received from income-generating activities;

6. Target funds.

Thus, within the framework of reforming the system of rendering state (municipal) services, the service becomes the center of financial relations between public authorities and service providers.

The service must be correctly executed, ordered from the relevant supplier (through a state (municipal) task, order, targeted consumer subsidy, subsidy to the manufacturer in accordance with the agreement) and paid for according to the approved full cost, calculated on the basis of standard costs for the provision of this service.

The normative method of financing is by far the most objective and transparent method for calculating the required amount of budget financing for public (municipal) service providers. At the same time, to make a methodically correct calculation of the standards for financing services, taking into account all necessary costs and the specifics of the provision of services is a rather difficult task.

One way to calculate standard costs is based on pre-approved service standards (quality standards) that contain specific quantitative and qualitative requirements that determine the cost of services.

The quality standard of a state (municipal) service is a document containing a description of the composition, consumer characteristics, conditions and procedure for the provision of a service, allowing the consumer to get a clear idea of his rights to it and the conditions for receiving the service within the framework of the legislation and the local legal framework. The quality standard defines the requirements that must be met by the main parameters of the service provided at the expense of the budget by any supplier, regardless of its organizational and legal form.

The current federal legislation does not contain a mandatory requirement for the approval of service quality standards by the constituent entities of the Russian Federation and municipalities (with the exception of the sphere of social services for the population, in which state standards, by law, must be established by the authorities of the constituent entities of the Russian Federation). However, the need to apply standards increases with the increase in the independence of providers of state (municipal) services in connection with the implementation of the norms of Law No. 83-FZ, and even more so when non-state (non-municipal) providers are involved in the provision of services. The reduction in requirements for the current activities of service providers should be compensated by additional mechanisms for assessing the results of their activities - the quality of services provided, their impact on the level and quality of life of the population. Thus, the development of a system for managing the quality of public (municipal) services is an essential element in reforming the system for providing services at the expense of budgetary funds.

test questions and tasks

1. Describe the process of organizing state and municipal services.

2. Name the ways to most effectively provide state or municipal services.

3. Highlight the basic principles for the provision of state and municipal services.

4. What rights do applicants have when receiving state and municipal services?

5. What are the obligations of the bodies providing state (municipal) services?

6. What services are allocated in the field of education?

7. What services are provided in the healthcare sector?

8. Highlight the currently existing types of state and municipal institutions.

9. What are distinctive features government agency?

10. What activities does the budget institution carry out?

11. What type of institution has the greatest property and financial independence.

12. What document establishes the requirements for the composition, quality and (or) volume (content), conditions, procedure and results of the provision of state (municipal) services?

13. At the expense of what funds is financial support for the implementation of state (municipal) assignments?

14. Name the sources of financial resources of state (municipal) institutions.

15. What financing is the most objective and transparent method for calculating the required amount of budget financing of public (municipal) service providers?

Chapter 1. General provisions

Article 1 Scope of this Federal Law

1. This Federal Law governs relations arising in connection with the provision of state and municipal services, respectively, by federal executive bodies, state non-budgetary funds, executive bodies of state power of the constituent entities of the Russian Federation, as well as local administrations and other local government bodies exercising executive and administrative powers (hereinafter referred to as local self-government bodies).

2. This Federal Law also applies to the activities of organizations participating in the provision of state and municipal services provided for by Part 1 of this Article.

3. Services provided by state and municipal institutions and other organizations in which a state task (order) or a municipal task (order) is placed are subject to inclusion in the register of state or municipal services and are provided in electronic form in accordance with this Federal Law in that case if these services are included in the list established by the Government of the Russian Federation. The supreme executive body of state power of a constituent entity of the Russian Federation shall have the right to approve an additional list of services provided in a constituent entity of the Russian Federation by state and municipal institutions and other organizations in which a state assignment (order) of a constituent entity of the Russian Federation or a municipal assignment (order) is placed, subject to inclusion in the register of state or municipal services and provided in electronic form in accordance with this Federal Law.

Article 2 Basic concepts used in this Federal Law

For the purposes of this Federal Law, the following basic concepts are used:

1) a public service provided by a federal executive body, a state off-budget fund body, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body in the exercise of certain state powers transferred by federal laws and laws of the constituent entities of the Russian Federation (hereinafter referred to as the public service), - activities for the implementation of the functions of a federal executive body, a state off-budget fund, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body, respectively, in the exercise of certain state powers transferred by federal laws and laws of constituent entities of the Russian Federation (hereinafter referred to as bodies providing public services ), which is carried out at the request of applicants within the limits established by regulatory legal acts of the Russian Federation and regulatory legal a the powers of the bodies providing public services of the constituent entities of the Russian Federation;

2) a municipal service provided by a local self-government body (hereinafter referred to as a municipal service), - an activity for the implementation of the functions of a local self-government body (hereinafter referred to as a body providing municipal services), which is carried out at the request of applicants within the powers of the body providing municipal services, by decision issues of local importance, established in accordance with the Federal Law of October 6, 2003 N 131-FZ "On the General Principles of Organization of Local Self-Government in the Russian Federation" and the charters of municipalities;

3) an applicant - an individual or a legal entity (with the exception of state bodies and their territorial bodies, bodies of state off-budget funds and their territorial bodies, local government bodies) or their authorized representatives who have applied to the body providing public services, or to the body providing municipal services, or to the organizations specified in Parts 2 and 3 of Article 1 of this Federal Law, or to the organizations specified in Clause 5 of this Article, with a request for the provision of a state or municipal service, expressed orally, in writing or electronically;

4) administrative regulation - a regulatory legal act that establishes the procedure for the provision of a state or municipal service and the standard for the provision of a state or municipal service;

5) a multifunctional center for the provision of state and municipal services (hereinafter referred to as a multifunctional center) - a Russian organization, regardless of its organizational and legal form, that meets the requirements established by this Federal Law and is authorized to organize the provision of state and municipal services, including in electronic form, on the principle of "one window";

6) provision of state and municipal services in electronic form - the provision of state and municipal services using information and telecommunication technologies, including using the portal of state and municipal services, multifunctional centers, a universal electronic card and other means, including implementation within the framework of such provision electronic interaction between state bodies, local governments, organizations and applicants;

7) portal of state and municipal services - a state information system that provides the provision of state and municipal services in electronic form, as well as access for applicants to information about state and municipal services intended for dissemination using the Internet and placed in state and municipal information systems, ensuring the maintenance of registers of state and municipal services.

Article 3. Normative legal regulation of relations arising in connection with the provision of state and municipal services

Normative legal regulation of relations arising in connection with the provision of state and municipal services is carried out in accordance with this Federal Law, other federal laws adopted in accordance with them, other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts.

Article 4 Basic principles for the provision of state and municipal services

The main principles for the provision of state and municipal services are:

1) the legitimacy of the provision of state and municipal services by bodies providing public services and bodies providing municipal services, as well as the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 of Article 1 of this Federal Law ;

2) declarative procedure for applying for the provision of state and municipal services;

3) the legitimacy of collecting from applicants a state fee for the provision of state and municipal services, fees for the provision of state and municipal services, fees for the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in paragraph 2 of Article 1 of this federal law;

4) openness of activities of bodies providing public services and bodies providing municipal services, as well as organizations participating in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law;

5) the accessibility of applying for the provision of state and municipal services and the provision of state and municipal services, including for persons with disabilities;

6) the possibility of receiving state and municipal services in electronic form, if this is not prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant.

Article 5 The rights of applicants when receiving state and municipal services

When receiving state and municipal services, applicants have the right to:

1) receipt of state or municipal services in a timely manner and in accordance with the standard for the provision of state or municipal services;

2) obtaining complete, up-to-date and reliable information on the procedure for the provision of state and municipal services, including in electronic form;

4) pre-trial (out-of-court) consideration of complaints (claims) in the process of obtaining state and municipal services;

5) receipt of state and municipal services in the multifunctional center in accordance with the agreements concluded between the multifunctional center and the bodies providing public services, and the agreements concluded between the multifunctional center and the bodies providing municipal services (hereinafter - cooperation agreements), from the moment of entry by virtue of the relevant cooperation agreement.

Article 6. Obligations of bodies providing public services and bodies providing municipal services

Bodies providing public services and bodies providing municipal services are obliged to:

1) provide state or municipal services in accordance with administrative regulations;

3) provide other state bodies, local self-government bodies, organizations with documents and information necessary for the provision of state and municipal services, as well as receive such documents and information from other state bodies, local self-government bodies, organizations;

4) perform other duties in accordance with the requirements of this Federal Law, administrative regulations and other regulatory legal acts regulating relations arising in connection with the provision of state and municipal services.

Chapter 2 General requirements to the provision of state and municipal services

Article 7 Requirements for interaction with the applicant in the provision of state and municipal services

Bodies providing public services and bodies providing municipal services are not entitled to demand from the applicant:

2) provision of documents and information that are at the disposal of the bodies providing public services and bodies providing municipal services, other state bodies, local governments, organizations, in accordance with the regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts;

Article 8 Requirements for the collection of fees from the applicant for the provision of state and municipal services

1. State and municipal services are provided to applicants for free of charge, except for the cases provided for by parts 2 and 3 of this article.

2. The state duty is collected for the provision of state and municipal services in cases, in the manner and in the amounts established by the legislation of the Russian Federation on taxes and fees.

3. In the cases provided for by federal laws, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, state and municipal services are provided at the expense of the applicant until the provisions of federal laws are recognized as invalid, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, in accordance with which state and municipal services are provided at the expense of the applicant.

Article 9

1. The list of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations participating in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law is approved:

1) by a decree of the Government of the Russian Federation - in relation to services provided for the purpose of providing public services by federal executive bodies;

2) a regulatory legal act of a constituent entity of the Russian Federation - in relation to services provided for the purpose of providing public services by the executive bodies of state power of a constituent entity of the Russian Federation;

3) a regulatory legal act of a representative body of local self-government - in relation to services provided for the purpose of providing municipal services by local self-government bodies.

2. In the cases provided for by federal laws, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, the services specified in Part 1 of this Article shall be provided at the expense of the applicant.

3. The amount of payment for the provision of services that are necessary and obligatory for the provision of public services by the federal executive authorities is established by the federal executive authorities in the manner established by the Government of the Russian Federation. The procedure for determining the amount of payment for the provision of services that are necessary and mandatory for the provision of public services by the executive bodies of state power of the constituent entities of the Russian Federation, the provision of municipal services by local governments, is established by a regulatory legal act, respectively, of the highest executive body of state power of a constituent entity of the Russian Federation, a representative body of local self-government .

4. Lists of services that are necessary and mandatory for the provision of state and municipal services are posted on the official websites of the bodies providing state services and the bodies providing municipal services, on the websites of organizations participating in the provision of public services provided for by Part 1 of Article 1 of this Federal Law. and municipal services, as well as on the Internet on a single portal of state and municipal services.

5. When providing state and municipal services, it is prohibited to require the applicant to apply for the provision of services not included in the lists of services specified in Part 1 of this Article, as well as to provide documents issued as a result of the provision of such services.

Article 10 Requirements for the organization of the provision of state and municipal services in electronic form

When providing state and municipal services in electronic form, the following is carried out:

1) provision of information to applicants in accordance with the established procedure and ensuring access of applicants to information about state and municipal services;

2) submission by the applicant of a request and other documents necessary for the provision of state or municipal services, and acceptance of such requests and documents using single portal state and municipal services;

3) receipt by the applicant of information on the progress of fulfillment of the request for the provision of state or municipal services;

4) interaction between bodies providing public services, bodies providing municipal services, other state bodies, local government bodies, organizations participating in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law;

5) receipt by the applicant of the result of the provision of state or municipal services, unless otherwise established by federal law;

6) other actions necessary for the provision of state or municipal services.

Article 11 Registers of public services and registers of municipal services

1. State and municipal services shall be included in the registers of public services and registers of municipal services, respectively.

2. The federal register of public services contains information:

1) on state services provided by federal executive bodies, as well as bodies of state non-budgetary funds;

2) on services that are necessary and obligatory for the provision by federal executive bodies, as well as bodies of state non-budgetary funds of public services and are included in the list approved in accordance with clause 1 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and rendered by federal state institutions and other organizations in which a state task (order) is placed (executed) at the expense of the federal budget;

4) other information in accordance with the list established by the Government of the Russian Federation.

3. The formation and maintenance of the federal register of public services are carried out in the manner established by the Government of the Russian Federation.

4. The register of public services of the subject of the Russian Federation contains information:

1) on public services provided by the executive bodies of state power of a constituent entity of the Russian Federation;

2) on services that are necessary and obligatory for the provision of public services by the executive bodies of state power of a constituent entity of the Russian Federation and are included in the list approved in accordance with clause 2 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and rendered by state institutions of a constituent entity of the Russian Federation and other organizations that place a state task (order) performed (performed) at the expense of the budget of a constituent entity of the Russian Federation;

4) other information, the composition of which is established by the highest executive body of state power of a constituent entity of the Russian Federation.

5. The formation and maintenance of the register of public services of the constituent entity of the Russian Federation shall be carried out in accordance with the procedure established by the highest executive body of state power of the constituent entity of the Russian Federation.

6. The register of municipal services contains information:

1) on municipal services provided by local governments in the relevant municipality;

2) on services that are necessary and mandatory for the provision of municipal services and are included in the list approved in accordance with clause 3 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and rendered by municipal institutions and other organizations in which a municipal task (order) is placed (executed) at the expense of the local budget;

4) other information, the composition of which is established by the local administration.

7. The formation and maintenance of the register of municipal services are carried out in the manner established by the local administration.

Chapter 3 Administrative regulations

Article 12 Requirements for the structure of administrative regulations

1. The provision of state and municipal services is carried out in accordance with administrative regulations.

2. The structure of the administrative regulation must contain sections that establish:

1. General Provisions;

2) the standard for the provision of state or municipal services;

4) forms of control over the execution of administrative regulations;

Article 13 General requirements for the development of draft administrative regulations

1. The development of a draft administrative regulation is carried out by the body providing the public service or the body providing the municipal service (hereinafter in this article - the body that is the developer of the administrative regulation).

2. The draft administrative regulation shall be posted on the Internet on the official website of the body that is the developer of the administrative regulation.

3. If there is no official website of the public authority of the constituent entity of the Russian Federation that is the developer of the administrative regulation, the draft administrative regulation shall be posted on the Internet on the official website of the constituent entity of the Russian Federation.

4. If there is no official website of the local self-government body that is the developer of the administrative regulation, the draft administrative regulation shall be posted on the Internet on the official website of the municipality, and in the absence of the official website of the municipality - on the official website of the subject of the Russian Federation.

5. From the date of posting on the Internet on the relevant official website, the draft administrative regulation should be available to interested parties for review.

6. Draft administrative regulations are subject to independent examination and examination conducted by the authorized body of state power or the authorized body of local self-government.

7. The subject of an independent examination of a draft administrative regulation (hereinafter referred to as an independent examination) is an assessment of the possible positive effect, as well as possible negative consequences of the implementation of the provisions of the draft administrative regulation for citizens and organizations.

8. An independent examination may be carried out by individuals and legal entities on their own initiative at the expense of own funds. An independent examination cannot be carried out by individuals and legal entities that took part in the development of a draft administrative regulation, as well as organizations that are under the jurisdiction of the body that is the developer of the administrative regulation.

9. The period allotted for conducting an independent examination is indicated when placing a draft administrative regulation on the Internet on the corresponding official website. This period cannot be less than one month from the date of posting the draft administrative regulation on the Internet on the relevant official website.

10. Based on the results of an independent examination, a conclusion is drawn up, which is sent to the body that is the developer of the administrative regulation. The body, which is the developer of the administrative regulation, is obliged to consider all the opinions of an independent examination received and make a decision based on the results of each such examination.

11. Non-receipt of the opinion of an independent expert examination by the body that is the developer of the administrative regulation within the period allotted for conducting an independent examination is not an obstacle to the examination specified in paragraph 12 of this article and the subsequent approval of the administrative regulation.

12. The subject of the examination of draft administrative regulations, carried out by the authorized bodies of state power or authorized bodies of local self-government, is the assessment of the compliance of draft administrative regulations with the requirements imposed on them by this Federal Law and other regulatory legal acts adopted in accordance with it, as well as an assessment of the accounting for the results of an independent expertise in draft administrative regulations.

13. Examination of draft administrative regulations developed by federal executive bodies, as well as bodies of state off-budget funds of the Russian Federation, is carried out by a federal executive body authorized by the Government of the Russian Federation in the manner established by the Government of the Russian Federation. Examination of draft administrative regulations developed by the executive authorities of the constituent entities of the Russian Federation, and draft administrative regulations developed by local governments, is carried out in the cases and in the manner established, respectively, by the regulatory legal acts of the constituent entities of the Russian Federation and municipal legal acts.

14. The procedure for the development and approval of administrative regulations by the executive bodies of state power of a subject of the Russian Federation is established by the highest executive body of state power of a subject of the Russian Federation.

15. The procedure for the development and approval of administrative regulations for the provision of municipal services is established by the local administration.

Article 14 Requirements for the standard for the provision of state or municipal services

The standard for the provision of state or municipal services provides for:

1) the name of the state or municipal service;

2) the name of the body providing the public service or the body providing the municipal service;

3) the result of the provision of state or municipal services;

4) the term for the provision of state or municipal services;

5) legal grounds for the provision of state or municipal services;

6) an exhaustive list of documents required in accordance with legislative or other regulatory legal acts for the provision of state or municipal services;

7) an exhaustive list of grounds for refusing to accept documents required for the provision of state or municipal services;

8) an exhaustive list of grounds for refusal to provide state or municipal services;

10) the maximum waiting time in the queue when submitting a request for the provision of a state or municipal service and upon receiving the result of the provision of a state or municipal service;

11) the deadline for registering the applicant's request for the provision of state or municipal services;

13) indicators of accessibility and quality of state and municipal services;

14) other requirements, including those taking into account the specifics of the provision of state and municipal services in multifunctional centers and the specifics of the provision of state and municipal services in electronic form.

Chapter 4 Organization of the provision of state and municipal services in multifunctional centers

Article 15

1. The provision of state and municipal services in multifunctional centers is carried out in accordance with this Federal Law, other regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts on the principle of "one stop shop", in accordance with which the provision of state or municipal services are carried out after a single request by the applicant with a relevant request, and interaction with the bodies providing public services or bodies providing municipal services is carried out by a multifunctional center without the participation of the applicant in accordance with regulatory legal acts and an agreement on interaction.

2. Requirements for the conclusion of agreements on interaction between multifunctional centers and federal executive bodies, bodies of state non-budgetary funds, state authorities of the constituent entities of the Russian Federation, and local governments are established by the Government of the Russian Federation.

3. In the cases provided for by the regulatory legal acts of the Russian Federation or the regulatory legal acts of the constituent entities of the Russian Federation, the provision of state and municipal services in multifunctional centers can be carried out exclusively in electronic form.

4. Methodological support for the activities of multifunctional centers (including the development guidelines on the creation of such centers and ensuring their activities, standard regulations of the multifunctional center, reporting forms and the procedure for its submission) and monitoring of the activities of multifunctional centers are carried out by the federal executive body authorized by the Government of the Russian Federation.

Article 16 Functions, rights and obligations of the multifunctional center

1. Multifunctional centers, in accordance with cooperation agreements, carry out:

1) receiving requests from applicants for the provision of state or municipal services;

2) representing the interests of applicants in interaction with bodies providing public services and bodies providing municipal services, as well as with organizations involved in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law;

3) representing the interests of bodies providing public services and bodies providing municipal services in interaction with applicants;

4) informing applicants about the procedure for providing state and municipal services in multifunctional centers, about the progress in fulfilling requests for the provision of state and municipal services, as well as on other issues related to the provision of state and municipal services;

5) interaction with state bodies and local governments on the provision of state and municipal services, as well as with organizations involved in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law;

6) issuance to applicants of documents of bodies providing public services and bodies providing municipal services based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;

7) receiving, processing information from the information systems of bodies providing public services and bodies providing municipal services, and issuing documents to applicants on the basis of such information, if this is provided for by the cooperation agreement and otherwise not provided by federal law;

8) other functions specified in the cooperation agreement.

2. When exercising their functions, multifunctional centers have the right to request documents and information necessary for the provision of state and municipal services from bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services, as well as receive from the bodies providing public services, bodies providing municipal services, organizations involved in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law, such documents and information.

3. When implementing their functions, multifunctional centers are not entitled to demand from the applicant:

1) the provision of documents and information or the implementation of actions, the provision or implementation of which is not provided for by regulatory legal acts regulating relations arising in connection with the provision of state or municipal services;

2) provision of documents and information that are at the disposal of the bodies providing public services, bodies providing municipal services, other state bodies, local governments, organizations in accordance with the regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts;

3) the implementation of actions, including approvals, necessary to receive state and municipal services and related to applying to other state bodies, local governments, organizations, with the exception of receiving services included in the lists specified in Part 1 of Article 9 of this Federal Law .

4. When implementing its functions in accordance with the agreements on interaction, the multifunctional center is obliged to:

1) provide, on the basis of requests and appeals of federal state bodies and their territorial bodies, bodies of state off-budget funds, state authorities of the constituent entities of the Russian Federation, local government bodies, individuals and legal entities, the necessary information on issues related to the established scope of activity of the multifunctional center;

2) ensure the protection of information, access to which is restricted in accordance with federal law, as well as comply with the regime for the processing and use of personal data;

3) comply with the requirements of cooperation agreements;

4) to interact with bodies providing public services, bodies providing municipal services, organizations involved in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law, in accordance with agreements on interaction, regulatory legal acts, regulations for the activities of a multifunctional center .

Article 17

Bodies providing public services and bodies providing municipal services, when providing state and municipal services in multifunctional centers, ensure:

1) the provision of state and municipal services in multifunctional centers, subject to the compliance of multifunctional centers with the requirements established in accordance with this Federal Law;

2) access of multifunctional centers to information systems containing information necessary for the provision of state and municipal services, unless otherwise provided by federal law;

3) providing, on the basis of requests from multifunctional centers, the necessary information on issues related to the provision of state and municipal services;

4) implementation of other duties specified in the cooperation agreement.

Article 18 Requirements for cooperation agreements

1. The provision of state and municipal services in multifunctional centers is carried out on the basis of cooperation agreements. Approximate form cooperation agreements are approved by the federal executive body authorized by the Government of the Russian Federation.

2. The cooperation agreement must contain:

1) the names of the parties to the cooperation agreement;

2) the subject of the cooperation agreement;

3) a list of state and municipal services provided in the multifunctional center;

4) the rights and obligations of the body providing public services and the body providing municipal services;

5) rights and obligations of the multifunctional center;

6) the procedure for information exchange;

7) liability of the parties for non-performance or improper execution the duties assigned to them;

8) the term of the cooperation agreement;

9) logistical and financial support for the provision of state and municipal services in a multifunctional center.

Chapter 5. Use of information and telecommunication technologies in the provision of state and municipal services

Article 19. General requirements for the use of information and telecommunication technologies in the provision of state and municipal services

1. Provision of state and municipal services in electronic form, including the interaction of bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law or organizing the provision of state and municipal services services, and applicants, is carried out on the basis of information systems, including state and municipal Information Systems, which make up the information technology and communication infrastructure.

2. The rules and procedure for the information and technological interaction of information systems used to provide state and municipal services in electronic form, as well as the requirements for the infrastructure that ensures their interaction, are established by the Government of the Russian Federation.

3. Technical standards and requirements, including requirements for the technological compatibility of information systems, requirements for standards and protocols for the exchange of data in electronic form during the information and technological interaction of information systems, are established by the federal executive body responsible for the development and implementation of state policy and regulatory legal regulation in the field of information technology.

Article 20 The procedure for maintaining registers of state and municipal services in electronic form

1. Maintaining registers of state and municipal services in electronic form is carried out using state and municipal information systems.

2. The federal state information system that maintains the federal register of public services in electronic form contains the information specified in Parts 2-6 of Article 11 of this Federal Law. The rules for maintaining the federal register of public services using the federal state information system, including the procedure for placing in it the information specified in Parts 4 and 6 of Article 11 of this Federal Law, are established by the Government of the Russian Federation.

3. State authorities of a constituent entity of the Russian Federation and local self-government bodies, in order to maintain, respectively, a register of public services of a constituent entity of the Russian Federation and a register of municipal services in electronic form, have the right to create regional information systems and municipal information systems.

4. When creating regional and municipal information systems that ensure the maintenance of registers of public services of the constituent entities of the Russian Federation and registers of municipal services, respectively, the possibility of their integration with the federal state information system specified in Part 2 of this Article should be provided.

Article 21 Portals of state and municipal services

1. The unified portal of state and municipal services is a federal state information system that provides the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access for applicants to information about state and municipal services, and also about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and placed in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively.

2. State authorities of the constituent entities of the Russian Federation have the right to create regional portals of state and municipal services, which are state information systems of the constituent entities of the Russian Federation, providing the provision of public services of the constituent entities of the Russian Federation and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access of applicants to information about state and municipal services, as well as about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and placed in state and municipal information systems that ensure the maintenance of registers of state and municipal services. The requirements for a unified portal of state and municipal services, regional portals of state and municipal services, the procedure for their functioning and the placement of information on state and municipal services on them, as well as for the list of specified information, are established by the Government of the Russian Federation.

3. A single portal of state and municipal services provides:

1) access of applicants to information about state and municipal services, as well as about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and placed in state and municipal information systems that ensure the maintenance of registers of state and municipal services;

2) availability for copying and filling in an electronic form of a request and other documents necessary for obtaining a state or municipal service or a service specified in Part 3 of Article 1 of this Federal Law;

3) the possibility of the applicant submitting, using information and telecommunication technologies, a request for the provision of a state or municipal service or a service specified in Part 3 of Article 1 of this Federal Law, and other documents necessary for obtaining a state or municipal service or a service specified in Part 3 of Article 1 of this Federal Law;

4) the possibility for the applicant to obtain information on the progress in fulfilling a request for the provision of a state or municipal service or a service specified in Part 3 of Article 1 of this Federal Law;

5) the possibility for the applicant to obtain, using information and telecommunication technologies, the results of the provision of a state or municipal service, except in cases where such receipt is prohibited by federal law, as well as the results of the provision of the service specified in Part 3 of Article 1 of this Federal Law;

6) the possibility of payment by the applicant of the state fee for the provision of state and municipal services, the payment by the applicant for the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, and services that are necessary and mandatory for the provision of state and municipal services, remotely in electronic form.

4. Ensuring information exchange with the relevant information systems of bodies providing public services, bodies providing municipal services, organizations providing services specified in Part 3 of Article 1 of this Federal Law, multifunctional centers in order to provide state and municipal services in electronic form when using a single portal of state and municipal services is carried out using unified system interdepartmental electronic interaction in the manner prescribed by the Government of the Russian Federation.

Chapter 6. Organization of activities for the issuance, issuance and maintenance of universal electronic cards

Article 22 Universal electronic card

1. A universal electronic card is a material carrier containing information about the card user fixed on it in visual (graphic) and electronic (machine readable) forms and providing access to information about the card user used to certify the rights of the card user to receive state and municipal services , as well as other services, the provision of which is carried out taking into account the provisions of this Chapter, including for the performance, in cases provided for by the legislation of the Russian Federation, legally significant actions in electronic form. The user of the universal electronic card may be a citizen of the Russian Federation, as well as in cases provided for by federal laws, a foreign citizen or a stateless person (hereinafter, unless otherwise specified, a citizen).

2. In cases stipulated by federal laws, a universal electronic card is a document proving the identity of a citizen, the rights of an insured person in compulsory insurance systems, and other rights of a citizen. In cases stipulated by federal laws, decrees of the Government of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, a universal electronic card is a document certifying the right of a citizen to receive state and municipal services, as well as other services.

3. A universal electronic card must contain the following visual (non-secure) information:

1) last name, first name and (if any) patronymic of the user of the universal electronic card;

2) a photograph of the applicant (in the case of issuing a universal electronic card at the request of a citizen in the manner prescribed by Article 25 of this Federal Law);

3) the number of the universal electronic card and its validity period;

4) contact information authorized organization of the subject of the Russian Federation;

5) the insurance number of the individual personal account of the insured person in the system of compulsory pension insurance of the Russian Federation.

4. Additional visual information of the universal electronic card may be established by the federal executive body authorized by the Government of the Russian Federation.

5. The information specified in paragraph 2 of this article, as well as the date, place of birth and gender of the user of the universal electronic card shall be recorded on the electronic carrier of the universal electronic card. The list of other information to be recorded on the electronic carrier of the universal electronic card is determined by the federal executive body authorized by the Government of the Russian Federation.

6. A universal electronic card is kept by the user of such a card and cannot be used to provide state or municipal services to other persons.

Article 23 Electronic application of the universal electronic card. How to connect an electronic application

1. An electronic application of a universal electronic card (hereinafter also referred to as an electronic application) is a unique sequence of characters recorded on the electronic carrier of a universal electronic card and intended for authorized access by the user of such a card to receive a financial, transport or other service, including state or municipal services. A universal electronic card may have several independently functioning electronic applications.

2. Federal electronic applications ensure the receipt of public services and services of other organizations throughout the Russian Federation in accordance with federal laws or resolutions of the Government of the Russian Federation.

3. Regional electronic applications ensure the receipt of public services and services of other organizations in accordance with the regulatory legal acts of the subject of the Russian Federation.

4. Municipal electronic applications ensure the receipt of municipal services and services of other organizations in accordance with municipal legal acts.

5. A universal electronic card must have federal electronic applications that provide:

1) identification of the user with a universal electronic card in order to obtain access to public services and services of other organizations when using it;

2) receipt of public services in the system of compulsory medical insurance (policy of compulsory medical insurance);

3) receipt of public services in the system of compulsory pension insurance (insurance certificate of compulsory pension insurance);

4) receiving banking services (electronic banking application).

6. The list of other federal electronic applications that a universal electronic card must have is established by the Government of the Russian Federation.

7. Technical requirements for the universal electronic card, including the form of the material carrier of the universal electronic card, technical requirements to federal electronic applications, with the exception of an electronic banking application, are established by the Government of the Russian Federation in agreement with an organization determined by the Government of the Russian Federation for the purpose of organizing interaction between authorized organizations of constituent entities of the Russian Federation and performing other functions provided for by this chapter (hereinafter referred to as the federal authorized organization).

8. The highest executive body of state power of a constituent entity of the Russian Federation has the right to determine a list of regional and municipal electronic applications that provide authorized access to receive state, municipal and other services.

9. Electronic applications are developed by issuers of electronic applications, which are federal executive bodies, executive bodies of state power of a constituent entity of the Russian Federation, bodies of state extra-budgetary funds of the Russian Federation, territorial bodies of federal executive bodies and territorial bodies of state extra-budgetary funds of the Russian Federation, banks, other bodies and organizations providing the provision of state, municipal and other services in electronic form using a universal electronic card and electronic applications.

10. Issuers of the federal electronic applications specified in paragraphs 1-3 of part 5 and in part 6 of this article are determined by the Government of the Russian Federation.

11. The connection and functioning of electronic applications, with the exception of an electronic banking application, is provided by an authorized organization of the subject of the Russian Federation, acting on the basis of agreements concluded with issuers of electronic applications, which reflect the operation of the electronic application and the responsibility of the parties to the agreement.

12. The issuer of the federal electronic application specified in paragraph 1, 2 or 3 of part 5 or in part 6 of this article shall have the right to approve a standard form of an agreement with an authorized organization of a constituent entity of the Russian Federation on connecting the corresponding federal electronic application and on ensuring its operation.

13. The rules for the development, connection and operation of federal electronic applications, with the exception of an electronic banking application, are established by the Government of the Russian Federation in agreement with the federal authorized organization.

14. The rules for the development, connection and operation of electronic applications specified in Part 8 of this Article, and the technical requirements for them are determined by the highest executive body of state power of a constituent entity of the Russian Federation in agreement with the federal executive body authorized by the Government of the Russian Federation and the federal authorized organization.

15. The rules for the development, connection and operation of an electronic banking application and the technical requirements for it are established by the federal authorized organization in agreement with the federal executive body exercising the functions of legal regulation in the field of analysis and forecasting of socio-economic development, the federal executive body, performing the functions of developing state policy and legal regulation in the field of banking, and the Central Bank of the Russian Federation.

16. The bank that connected the electronic banking application ensures the functioning of the electronic banking application in accordance with the legislation on banks and banking activities. Connection of an electronic banking application is carried out by banks that have concluded an agreement with a federal authorized organization.

17. To use (activate) an electronic banking application, a citizen or a person acting on his behalf on the basis of a notarized power of attorney applies to conclude an agreement providing for the provision of services using an electronic banking application of a universal electronic card, to a bank or to an authorized organization of a subject of the Russian Federation acting on behalf of the bank by virtue of the authority established by the agreement concluded between them.

18. A citizen - a user of a universal electronic card has the right to replace the bank that provides the provision of services within the framework of an electronic banking application with another bank that has entered into an agreement with a federal authorized organization in accordance with this Federal Law. In this case, the replacement of the universal electronic card is carried out in accordance with the procedure established by Article 27 of this Federal Law.

Article 24 Fundamentals of organizing activities for the issuance, issuance and maintenance of universal electronic cards

1. The organization of activities for the issuance, issuance and maintenance of universal electronic cards is carried out by authorized state authorities of the constituent entities of the Russian Federation in accordance with this Federal Law.

2. The procedure for issuing universal electronic cards is established by the Government of the Russian Federation.

3. For the purpose of issuing, issuing and servicing universal electronic cards, the highest executive body of state power of a constituent entity of the Russian Federation determines an authorized organization of a constituent entity of the Russian Federation. The functions of an authorized organization of a subject of the Russian Federation may be performed by legal entities, as well as territorial bodies of federal executive bodies, the Pension Fund of the Russian Federation on the basis of agreements concluded by the highest executive body of state power of a constituent entity of the Russian Federation with the federal executive body, pension fund Russian Federation. Several constituent entities of the Russian Federation may designate the same legal entity as an authorized organization of a constituent entity of the Russian Federation.

4. Universal electronic cards are the property of the subject of the Russian Federation.

5. The procedure for compensation and (or) co-financing of expenses for the issuance, issuance and maintenance of universal electronic cards is established by the Government of the Russian Federation.

6. The authorized federal executive body exercises control over the implementation by the authorized state authorities of the constituent entities of the Russian Federation of the functions established by this chapter to organize activities for the issuance, issuance and maintenance of universal electronic cards.

Article 25 The procedure for issuing universal electronic cards upon applications of citizens

1. Unless otherwise established by a decree of the Government of the Russian Federation or the law of a constituent entity of the Russian Federation specified in Parts 2 and 3 of Article 26 of this Federal Law, from January 1, 2012 to December 31, 2013 inclusive, universal electronic cards are issued to citizens on the basis of applications for the issuance of universal electronic card.

2. The issuance of a universal electronic card to a citizen is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation.

3. The procedure for filing an application for the issuance of a universal electronic card is established by the authorized state authority of the subject of the Russian Federation.

4. The application for issuing a universal electronic card shall indicate the last name, first name and (if any) patronymic, date, place of birth and gender of the user of the universal electronic card, as well as other information, the list of which is determined by the federal executive body authorized by the Government of the Russian Federation. The specified application must also contain information on the choice by the citizen of the bank that provides the provision of services within the framework of the electronic banking application. The choice of a bank that provides services within the framework of an electronic banking application is carried out by a citizen from among the banks that have concluded an agreement with the federal authorized organization.

5. The standard form of an application for issuing a universal electronic card is established by the federal executive body authorized by the Government of the Russian Federation.

6. The authorized body of state power of the constituent entity of the Russian Federation publishes in the all-Russian or regional printed publication, which is published at least once a week, and also places on the Internet on the official website of the constituent entity of the Russian Federation a notice on the start of issuance of universal electronic cards at the request of citizens. The notice must contain information on the procedure for filing an application for issuing a universal electronic card, the procedure for issuing and delivering universal electronic cards, the rights of citizens, as well as a list of banks that have entered into an agreement with the federal authorized organization at the time of publication of the said notice.

7. The procedure for the delivery of universal electronic cards issued and issued at the request of citizens is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

Article 26 deadlines applications for the issuance of the specified card and those who did not apply for refusal to receive a universal electronic card

1. From January 1, 2014, unless an earlier date is established by a decree of the Government of the Russian Federation or by the law of a constituent entity of the Russian Federation specified in parts 2 and 3 of this article, a universal electronic card is issued free of charge by an authorized organization of a constituent entity of the Russian Federation to citizens who have not submitted up to January 1, 2014 (or another period established by regulatory legal acts specified in parts 2 and 3 of this article) of applications for the issuance of a universal electronic card to them and who did not apply for refusal to receive this card in the manner prescribed by this article. In this case, the issuance of a universal electronic card is carried out on the basis of information about the personal data of citizens that is available to the executive bodies of state power of a constituent entity of the Russian Federation, territorial bodies of federal executive bodies, territorial bodies of state non-budgetary funds of the Russian Federation. Federal executive authorities and state non-budgetary funds of the Russian Federation are obliged to provide the authorized organization of the constituent entity of the Russian Federation with access to information systems in terms of information necessary for the issuance, issuance and maintenance of universal electronic cards, in the manner established by the Government of the Russian Federation.

2. The Government of the Russian Federation may set an earlier date for the issuance of universal electronic cards in the manner established by this article in order to certify the rights of a citizen specified in Part 2 of Article 22 of this Federal Law.

3. The law of the subject of the Russian Federation may establish an earlier date for the issuance of universal electronic cards in the territory of the corresponding subject of the Russian Federation in the manner prescribed by this article.

4. The subject of the Russian Federation publishes, no later than January 1, 2014, in an all-Russian or regional printed publication, published at least once a week, and also places on the Internet on the official website of the subject of the Russian Federation a notice of the issuance of universal electronic cards to citizens who have not submitted up to January 1, 2014 applications for the issuance of the specified card and those who did not apply for refusal to receive a universal electronic card. The notification must contain information on the timing and procedure for issuing, the procedure for delivering universal electronic cards, the rights of citizens, as well as a list of banks that have entered into an agreement with the federal authorized organization.

5. Within the period established by the regulatory legal acts of the constituent entity of the Russian Federation and amounting to at least sixty days from the date of publication of the notice specified in part 4 of this article, a citizen has the right to apply to the body (organization) determined (determined) by the constituent entity of the Russian Federation with an application on refusal to receive a universal electronic card.

6. The choice of a bank that provides the provision of services within the framework of an electronic banking application is carried out by a citizen from among the banks that have concluded an agreement with the federal authorized organization. Information on the choice of a bank shall be sent by a citizen to the body (organization) determined (determined) by the constituent entity of the Russian Federation within the period established by the regulatory legal acts of the constituent entity of the Russian Federation and amounting to at least thirty days from the date of publication of the notice specified in part 4 of this article, in in the manner determined by the regulatory legal acts of the constituent entity of the Russian Federation.

7. In the event that a citizen has sent information on the choice of a bank within the period established by part 6 of this article, this citizen is issued a universal electronic card with an electronic banking application of the bank chosen by him.

8. In the event that a citizen, within the period established by part 5 of this article, did not apply for refusal to receive a universal electronic card and (or) did not send information on the choice of a bank within the period established by part 6 of this article, this citizen is issued a universal electronic card with electronic banking application of a bank selected by a constituent entity of the Russian Federation from among the banks that have entered into an agreement with a federal authorized organization based on the results of a competition held by a constituent entity of the Russian Federation. The procedure for holding a tender for the selection of a bank (banks) is established by the law of the constituent entity of the Russian Federation.

9. The procedure for the delivery of universal electronic cards, including personally to a citizen, is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

10. A citizen has the right to refuse to use a universal electronic card at any time after the expiration of the period established by part 5 of this article. If a citizen refuses to use a universal electronic card, such a card is subject to cancellation in the manner established by the federal executive body authorized by the Government of the Russian Federation.

Article 27 The procedure for issuing a duplicate of a universal electronic card or replacing the specified card

1. In case of loss of a universal electronic card or voluntary replacement of a universal electronic card, a citizen has the right to apply to an authorized organization of a constituent entity of the Russian Federation or other organizations determined by a constituent entity of the Russian Federation with an application for issuing a duplicate of a universal electronic card or for replacing the specified card.

2. Within one month from the date of filing by a citizen of an application for issuing a duplicate of a universal electronic card, these organizations, on the basis of an entry in the register of universal electronic cards about the user of a universal electronic card, issue to such a citizen a duplicate of the specified card personally or through organizations determined by the subject of the Russian Federation. A duplicate of the universal electronic card is issued by the specified organizations upon presentation by the citizen of a document proving the identity of the citizen - user of the universal electronic card.

3. The subject of the Russian Federation determines the procedure for issuing a duplicate of a universal electronic card and the amount of the fee for issuing such a duplicate.

4. Replacement of a universal electronic card is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation on the basis of an application submitted by a citizen in the manner determined by the authorized state authority of a constituent entity of the Russian Federation.

5. The procedure for replacing universal electronic cards in case of connection of new federal electronic applications or regional or municipal electronic applications is established by the Government of the Russian Federation or the law of the subject of the Russian Federation in agreement with the federal authorized organization.

Article 28

1. The authorized organization of the subject of the Russian Federation performs the following functions:

1) ensuring on the territory of the subject of the Russian Federation the issuance, issuance, maintenance and storage (until the issuance to citizens) of universal electronic cards;

2) maintaining a register of universal electronic cards containing information about universal electronic cards issued on the territory of a constituent entity of the Russian Federation, in the manner established by the federal executive body authorized by the Government of the Russian Federation;

3) ensuring, on the territory of a constituent entity of the Russian Federation, information and technological interaction between state information systems and municipal information systems, defined respectively by regulatory legal acts of the Government of the Russian Federation and regulatory legal acts of a constituent entity of the Russian Federation, in the process of providing state and municipal services using universal electronic cards;

4) other functions determined by the legislation of the Russian Federation.

2. When organizing the issuance of a universal electronic card, the authorized organization of the subject of the Russian Federation acts on behalf and in the interests of the user of the universal electronic card without a power of attorney.

3. For the purpose of organizing the interaction of authorized organizations of the subjects of the Russian Federation, as well as the implementation of other functions provided for by this chapter, the Government of the Russian Federation determines the federal authorized organization.

4. Requirements for banks, as well as requirements for an agreement concluded by the federal authorized organization with banks participating in the provision of services within the framework of an electronic banking application in accordance with this Federal Law, and the procedure for concluding it, are established by the federal executive body exercising functions according to the regulatory legal regulation in the field of analysis and forecasting of socio-economic development, together with the federal executive body responsible for developing state policy and legal regulation in the field of banking, and the Central Bank of the Russian Federation. The federal authorized organization is not entitled to refuse to conclude an agreement with banks that meet the requirements specified in this part.

5. The federal authorized organization performs the following functions:

1) organization of interaction between authorized organizations of constituent entities of the Russian Federation;

2) conducting in the manner established by the federal executive body authorized by the Government of the Russian Federation, unified register universal electronic cards containing information about universal electronic cards issued in the territory of the Russian Federation;

3) establishment of a list and the amount of tariffs for servicing universal electronic cards in the part not related to the functioning of electronic banking applications (in agreement with the federal executive body that performs the functions of legal regulation in the field of analysis and forecasting of socio-economic development);

4) maintaining a register of federal, regional and municipal applications placed on a universal electronic card;

5) other functions determined by the Government of the Russian Federation.

6. Information and technological interaction between authorized organizations of the constituent entities of the Russian Federation and the federal authorized organization, other bodies and organizations in the process of providing state and municipal services using universal electronic cards is carried out in accordance with the regulatory legal acts of the Government of the Russian Federation and the rules of the federal authorized organization established by coordination with the federal executive body authorized by the Government of the Russian Federation.

7. In order to carry out interaction, authorized state authorities of a subject of the Russian Federation, authorized organizations of a subject of the Russian Federation, other bodies and organizations participating in the process of providing state and municipal services provided for by Part 1 of Article 1 of this Federal Law using universal electronic cards, are obliged to conclude with relevant agreements by the federal authorized organization.

8. The procedure for concluding and the terms of such an agreement are established by the federal executive body authorized by the Government of the Russian Federation in agreement with the federal authorized organization.

Chapter 7 Final provisions

Article 29 Ensuring the implementation of the provisions of this Federal Law

1. Administrative regulations must be developed and adopted, and information about them must be included in the relevant registers of public services and registers of municipal services within two years from the date of entry into force of this Federal Law.

2. Administrative regulations adopted prior to the day this Federal Law enters into force must be brought into line with the provisions of this Federal Law no later than July 1, 2012.

3. The information provided for by this Federal Law on public services provided by the executive bodies of state power of a constituent entity of the Russian Federation and municipal services must be included in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively, and are available to applicants through a single portal of state and municipal services no later than July 1, 2011.

4. Establish that with regard to the implementation of the provisions of this Federal Law providing for the provision of state and municipal services in electronic form, including using a single portal of state and municipal services:

1) the transition to the provision of state and municipal services in electronic form, respectively, by federal executive bodies, executive bodies of state power of the constituent entities of the Russian Federation, local governments, organizations participating in the provision of state and municipal services provided for by Part 1 of Article 1 of this Federal Law, is carried out in stages in accordance with the plans-schedules for the transition to the provision of state and municipal services in electronic form, approved respectively by the Government of the Russian Federation, the highest executive body of state power of a constituent entity of the Russian Federation, a local government body;

2) methodological and organizational support for the transition to the provision of state and municipal services in electronic form is carried out by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of information technology, together with the federal executive body authorized by the Government of the Russian Federation .

5. If the subject of the Russian Federation has not determined the authorized organization of the subject of the Russian Federation before November 1, 2010, such organization shall be determined by the federal executive body authorized by the Government of the Russian Federation.

6. If before the day this Federal Law came into force in a constituent entity of the Russian Federation or in a municipality, universal electronic cards were issued and issued to citizens, the electronic applications of which fully or partially coincide with the electronic applications specified in Article 23 of this Federal Law, and these cards are not brought into line with the provisions of Article 23 of this Federal Law, such universal electronic cards are subject to redemption upon expiration of their validity period, but no later than January 1, 2014 in the manner established by a regulatory legal act of the highest executive body of state power of a constituent entity of the Russian Federation or an authorized body of a local self-government.

7. After six months from the date of entry into force of this Federal Law, it is not allowed to charge the applicant for the provision of state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 Article 1 of this Federal Law, except for cases when, in accordance with federal laws, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services are provided at the expense of the applicant.

Article 30 Entry into force of this Federal Law

1. This Federal Law shall enter into force on the day of its official publication, except for the provisions for which this article establishes a different effective date.

2. Clause 3 of Article 6, Clauses 2 and 3 of Article 7, Clause 5 of Part 3 of Article 21 of this Federal Law shall enter into force on July 1, 2011.

President of Russian Federation