An independent assessment of the quality of the organization's work. Independent quality assessment Independent assessment of the quality of work of institutions
TAKE PART IN THE INDEPENDENT ASSESSMENT OF THE QUALITY OF RENDERING SERVICES IN GKB №29 named after N.E. Bauman!
Independent evaluation the quality of the provision of services by medical organizations is a form of public control of activities medical organizations and provides for the assessment of the conditions for the provision of services by medical organizations according to the following general criteria:
... openness and availability of information about the organization;
... comfortable conditions of providing medical services and the availability of their receipt;
... waiting time for the provision of medical services;
... benevolence, politeness, competence of employees of a medical organization;
... satisfaction with the provided medical services.
What is the purpose of an independent assessment of the quality of service delivery by medical organizations?
Providing citizens with information on the activities of medical organizations.
... Improving the awareness of consumers of medical services about the activities of medical organizations.
... Assessment of individual performance indicators of medical organizations and timely adoption of measures aimed at increasing the efficiency or optimizing their activities.
... Timely identification of negative factors affecting the quality of the organization of delivery medical care, and their elimination.
... Improving the quality of the organization of medical care.
... Development of dialogue and cooperation between medical organizations and various structures civil society.
What tasks is the independent assessment of the quality of services provided by medical organizations intended to solve?
... Raising awareness of the population on the organization of medical care.
... Obtaining information from citizens - recipients of medical services on the practice of providing these services by medical organizations.
... Establishing the compliance of the presentation of information about the work of a medical organization on its official website on the Internet with indicators of completeness, relevance, convenience for visitors (patients) of medical organizations and other interested citizens.
... Development of proposals for improving the quality of work of medical organizations.
... Improving the quality of work of medical organizations.
What is being evaluated?
... Content compliance and technological properties official websites of medical organizations on the Internet, assessment of information content and accessibility for perception of information and reference materials posted in a medical organization, legal requirements Russian Federation.
... The presence of the necessary infrastructure and conditions that characterize the external and internal improvement and comfort of visitors, in a volume that meets public expectations, the interests and needs of patients (visitors) of medical organizations, including persons with disabilities.
... Compliance with the quality of the organization of the process of receiving patients (visitors), including the procedure for making an appointment with a doctor.
... An assessment of the overall satisfaction of patients (visitors) with the result of the provision of medical services by a medical organization.
Who can participate in an independent assessment of the quality of services provided by medical organizations?
... Medical organizations. Public (guardianship, supervisory) councils of medical organizations.
... Public Council of the Moscow City Health Department.
... Moscow City Health Department.
... Socially oriented non-profit organizations in the healthcare sector of the city of Moscow, patient, professional medical community.
... Citizens are consumers of medical services.
DEAR PATIENTS!
WE ASK YOU TO TAKE PART IN THE INDEPENDENT ASSESSMENT OF THE QUALITY OF RENDERING SERVICES IN GKB №29 named after. N.E. Bauman
... Fill out the questionnaire for an independent opinion poll of citizens on the site
... Fill out a questionnaire to assess the quality of the provision of services on paper - contact the post nurse department or the administration of GKB №29 named after N.E. Bauman.
YOUR FEEDBACK IS VERY IMPORTANT TO US!
Institution name: State state-financed organization Moscow City Territorial Center social service"Novo-Peredelkino"
Address: Moscow, Borovskoe highway, 32
Director: Kryakvina Tatiana Alexandrovna
Estimation methods and sample size:
- Field and analytical research of the Territorial centers of social services of the city of Moscow (Table 1). Date of the field survey: 09/10/2015 Time of the field survey: 12: 40-14: 00
- CSP interviews and questioning: 23
- Telephone interviews and questionnaires by PSUs: 67
- Telephone interviewing and questioning of the organization by the official phone number posted on the official website as a service provider.
Table 1. The result of assessing the work of the institution of social services for the population
| Assessment criterion name | Meaning | Grade |
| Overall average assessment of the institution based on the results of field research, points | Score | 213,30 |
| 1. The share of service recipients who highly rate the benevolence, politeness and attentiveness of social and other categories of workers in the organization of social services (value from 0 to 100%) | At home | 100 |
| ODP | 100,00 | |
| Wed,% | 100,00 | |
| Points | 10,00 | |
| 2. The proportion of service recipients who highly rate the competence of social workers and categories of workers in the organization of social services (value from 0 to 100%) | At home | 100 |
| ODP | 100,00 | |
| Wed,% | 100,00 | |
| Points | 10,00 | |
| 3. The share of people who consider informing about the work of the organization about the procedure for the provision of social services sufficient, of the number of respondents about the work of the organization (value from 0 to 100%) | At home | 95,52 |
| ODP | 100,00 | |
| Wed,% | 97,76 | |
| Points | 9,00 | |
| 4. The share of service recipients satisfied with the quality of service in the organization, of the number of service recipients surveyed (value from 0 to 100%) | At home | 100 |
| ODP | 100,00 | |
| Wed,% | 100,00 | |
| Points | 10,00 | |
| 5. Percentage of CSPs who consider the number of services they provide to be sufficient | At home | 91,04 |
| ODP | 100,00 | |
| Wed,% | 95,52 | |
| Points | 9,00 | |
| 6. If any of your friends / relatives needed the services of a social service center, would you recommend contacting your social service center? | At home | 91,04 |
| ODP | 100,00 | |
| Wed,% | 95,52 | |
| Points | 9,00 | |
| 7. Evaluate the quality of food in the day care department (if you are provided with this service) | ODP | 78,26 |
| Points | 7,00 | |
| 8. Evaluate the quality of the activities carried out that are of a group nature (health-improving, leisure, preventive, etc.) | ODP | 100,00 |
| Points | 10,00 | |
| 9. Evaluate the living conditions of the social service center and day care center (room comfort, necessary equipment, furniture, soft inventory, storage of personal belongings, etc.) | ODP | 65,22 |
| Points | 6,00 | |
| Average overall score for the criterion: Satisfaction with the quality of service in the organization | Points (max = 90) | 80,00 |
| % | 92,48 | |
| 2.1 The degree of fulfillment of the conditions for accessibility for people with disabilities (including disabled children) and other persons with disabilities, taking into account the limitations of their life in the provision of social services in semi-stationary conditions of social service centers (accessibility of the organization's infrastructure for people with disabilities during a face-to-face visit to the organization (visual observation) | score | 10,00 |
| % | 100,00 | |
| 2.2 Compliance of the areas with the established sanitary-hygienic and sanitary-epidemiological norms and norms (value from 0 to 100%) |
score | 10,00 |
| % | 100,00 | |
| 2.4 Availability, working condition and accessibility of wardrobe, toilet, waiting areas during a full-time visit to the organization (observation method) | score | 8,30 |
| % | 83,00 | |
| 2.5 Conditions for filling out documents by visitors (rooms are equipped with tables and chairs, writing utensils) | score | 5,00 |
| % | 50,00 | |
| 2.6 Availability of car parking on the territory of the organization for disabled people (if there is an adjacent territory of the organization) | score | — |
| % | — | |
| Overall average score for the criterion: Comfort of conditions and accessibility of services, including for citizens with disabilities | Points (max = 50) | 33,30 |
| % | 66,60 | |
| 1.1 Rating level on the website www.bus.gov.ru | score | 5,00 |
| % | 50 | |
| 1.2 Availability of information stands in the organization containing the following information: - the operating mode of the organization; |
score | 10,00 |
| % | 100,00 | |
| 1.3 Availability of pointers in the organization incl. duplication of text for visually impaired citizens |
score | 10,00 |
| % | 100,00 | |
| 1.4 Availability and placement in an accessible place of information booklets (brochures and other information materials on paper) about the activities of the organization, the types of services provided | score | — |
| % | — | |
| 1.5 The time it took for experts (applicants) to call the official phone number of the organization, posted on the official website of the organization as a service provider, to obtain information in (consultation), (analysis contact information) | score | 5,00 |
| % | 50,00 | |
| 1.6 Completeness of information provided to experts (applicants) when consulting (answering questions) by phone (analysis of contact information) | score | 5,00 |
| % | 50,00 | |
| 1.7 Availability, completeness, relevance and accessibility of information on the organization of social services in the information and telecommunications network "Internet", incl. posting information about the service provider on the website, including information about reference phone numbers, fax numbers, addresses Email, the work schedule of the organization providing services, as well as the types of services provided by the organization, their content, specialists providing services | score | 10,00 |
| % | 100,00 | |
| 1.8 Opportunity to get online consultation of the organization's specialists (analysis of contact information) | score | — |
| % | — | |
| 1.9 The presence of a creeping line and the relevance of the produced announcements (visual observation) | score | — |
| % | — | |
| 1.10 Availability and availability of methods feedback with recipients of social services, incl. on the organization's website (analysis of contact information, availability of a book of complaints and suggestions) | score | 5,00 |
| % | 50,00 | |
| 1.12 Availability of a specialist on duty in the organization (analysis of contact information) | score | 10,00 |
| % | 100,00 | |
| Overall average score for the criterion: Openness and availability of information about the organization | Score (max = 110) | 60,00 |
| % | 54,55 | |
| 3.1 Staff response time to a visit (at the entrance to the administrative building) | score | 10,00 |
| % | 100,00 | |
| 4.3 Compliance of employees of the social service organization (head, deputy heads, social workers) requirements professional standards(statistical data) | score | 10,00 |
| % | 100,00 | |
| 4.4 Staff development (statistics) | score | 10,00 |
| % | 100,00 | |
| 5.3 Number of substantiated complaints from beneficiaries about the quality of services provided by the social service organization (complaints about 100 service recipients) |
score | 10,00 |
| % | 100,00 | |
| Overall average score for the criterion: Communicative effectiveness of the organization (benevolence, politeness and competence of employees) | Score | 40,00 |
| % | 100,00 |
An independent assessment of the quality of work of institutions providing social services, is carried out in order to implement subparagraph "k" of paragraph 1 of the Decree of the President of the Russian Federation dated May 7, 2012 No. 597 "On measures for the implementation of state social policy."
In order to ensure the active participation of public and other non-profit organizations in the formation of an independent assessment of the quality of the work of institutions providing social services, and the implementation of social policy of the city of Moscow, in accordance with the Law of the City of Moscow dated July 12, 2006 No. 38 "On the interaction of state authorities of the city of Moscow with non-governmental non-profit organizations" under the Department social protection the population of the city of Moscow, a Public Council was created (Regulation on the Public Council, Composition of the Public Council).
At a meeting of the Public Council under the Department of Social Protection of the Population of the City of Moscow on March 12, 2015, the following were approved:
- List of organizations in relation to which it is planned to conduct an independent quality assessment by type of organization (Appendix 1 to Minutes No. 1 dated 12.03.2015);
- Indicators characterizing the general criteria for an independent assessment of the quality of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 2 to Minutes No. 1 dated March 12, 2015);
- The procedure for conducting an independent assessment of the quality of work of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 3 to Minutes No. 1 dated March 12, 2015);
- Questionnaire for the analysis of satisfaction with the quality of the provision of social services in the organization of social services (recommended by the Ministry of Labor of Russia) (Appendix 4 to Protocol No. 1 dated 03/12/2015);
- Schedule for an independent assessment of the quality of services provided by organizations included in the list , according to Appendix 1 (Appendix 5 to Minutes No. 1 dated 03/12/2015).
When assessing the quality of work of institutions, the opinions of citizens who receive (received) social services are taken into account.
1. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations carrying out educational activities (hereinafter referred to as organizations) is carried out in order to provide participants in relations in the field of education with information on the level of organization of work on the implementation of educational programs based on publicly available information.
(see text in previous edition)
2. In order to create conditions for an independent assessment of the quality of conditions for the implementation of educational activities by organizations:
1) The Civic Chamber of the Russian Federation, at the request of the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body responsible for the development and implementation of state policy and legal regulation in sphere higher education, no later than within one month from the date of receipt of these applications, forms from among representatives of all-Russian public organizations created in order to protect the rights and legitimate interests of students and (or) parents (legal representatives) of minor students, all-Russian public associations of disabled people, a public council for holding an independent assessing the quality of the conditions for the implementation of federal state educational organizations, as well as other organizations carrying out educational activities at the expense of budget allocations federal budget, educational activities for basic general educational programs, basic programs vocational training, additional general education programs, educational programs of secondary vocational education and the corresponding additional professional programs, the public council for conducting an independent assessment of the quality of the conditions for the implementation of federal state educational organizations, as well as other organizations carrying out educational activities at the expense of budget allocations from the federal budget, educational activities for educational programs of higher education and corresponding additional professional programs and approves the composition of these councils. The Public Chamber of the Russian Federation informs the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, and the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education. education, on the composition of public councils created under these bodies for conducting an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;
(see text in previous edition)
2) public chambers of the constituent entities of the Russian Federation at the request of the executive authorities of the constituent entities of the Russian Federation carrying out public administration in the field of education, no later than within one month from the date of receipt of the specified appeal, public councils for holding independent assessment of the quality of the conditions for the implementation of educational activities by state educational organizations of the constituent entities of the Russian Federation, as well as municipal educational organizations, with the exception of municipal educational organizations, in respect of which an independent assessment is carried out by public councils created under the bodies local government, and other organizations located in the territories of the constituent entities of the Russian Federation and carrying out educational activities at the expense of budgetary allocations from the budgets of the constituent entities of the Russian Federation, and approve their composition. The public chambers of the constituent entities of the Russian Federation inform the state authorities of the constituent entities of the Russian Federation that exercise state administration in the field of education about the composition of public councils created under these bodies for conducting an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;
3) public chambers (councils) of municipalities at the request of local governments municipal districts and urban districts have the right to form from among representatives of public organizations created to protect the rights and legitimate interests of students and (or) parents (legal representatives) of underage students, public associations of disabled people, public councils for conducting an independent assessment of the quality of conditions for educational activities carried out by municipal educational organizations, and approve their composition. Public chambers (councils) of municipalities inform local self-government bodies of municipal districts and urban districts about the composition of public councils created under these bodies for conducting an independent assessment of the quality of conditions for the implementation of educational activities by organizations.
(see text in previous edition)
2.1. The composition of the public council for conducting an independent assessment of the quality of the conditions for the implementation of educational activities by organizations (hereinafter referred to as the public council for an independent assessment of quality) is approved for a period of three years. When forming a public council for an independent quality assessment for a new term, at least a third of its composition is changed. The public council for independent quality assessment cannot include representatives of state authorities and local self-government bodies, representatives of public associations operating in the field of education, heads (their deputies) and employees of organizations operating in this area. At the same time, the public council for independent quality assessment may involve representatives of public associations operating in the field of education in its work, public chamber to discuss and form the results of such an assessment. The number of members of the public council for independent quality assessment may not be less than five people. Members of the public council for independent quality assessment carry out their activities on a voluntary basis. Information on the activities of the relevant public council for independent quality assessment shall be posted on the Internet on the official website of the federal executive body, respectively, that carries out functions for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body that carries out functions for the development and implementation of state policy and legal regulation in the field of higher education, the executive body of the constituent entity of the Russian Federation that carries out state administration in the field of education, the local government body of a municipal district or urban district. The regulation on the public council for independent quality assessment is approved by the state authority or local government body under which the said public council was established.
(see text in previous edition)
3. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is not carried out in relation to educational organizations created in the penal system, as well as in relation to federal government organizations carrying out educational activities specified in Part 1 of Article 81 of this Federal Law.
(see text in previous edition)
4. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is carried out according to such general criteria as openness and availability of information about organizations carrying out educational activities; the comfort of the conditions in which educational activities are carried out; benevolence, politeness of employees; satisfaction with the conditions for conducting educational activities of organizations, as well as the availability of services for people with disabilities.
(see text in previous edition)
5. Indicators characterizing the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations carrying out educational activities in basic general education programs, educational programs of secondary vocational education, additional general education programs, basic vocational training programs, are established by the federal executive body performing the functions of developing and implementing state policy and legal regulation in the field of general education, with a preliminary discussion in the public council for an independent quality assessment. Indicators characterizing the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations carrying out educational activities on educational programs of higher education are established by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, with a preliminary discussion in public council for independent quality assessment. Indicators characterizing the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations carrying out educational activities for additional professional programs are established by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, in agreement with the federal body executive power, carrying out the functions of developing and implementing state policy and legal regulation in the field of general education, with a preliminary discussion in the public council for an independent quality assessment.
(see text in previous edition)
6. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is carried out by public councils for independent quality assessment no more than once a year and at least once every three years in relation to the same organization.
(see text in previous edition)
7. Community councils for independent quality assessment:
(see text in previous edition)
1) determine the lists of organizations carrying out educational activities, in respect of which an independent assessment is carried out, provided for in this article;
2) take part in the consideration of draft documentation on the procurement of works, services, as well as draft state, municipal contracts concluded by the federal executive body, carrying out functions for the development and implementation of state policy and legal regulation in the field of general education, by the federal executive body performing the functions of developing and implementing state policy and legal regulation in the field of higher education, executive bodies of the constituent entities of the Russian Federation exercising state administration in the field of education, local self-government bodies with an organization that collects and summarizes information on the quality of conditions for the implementation of educational activities of organizations (hereinafter referred to as the operator);
(see text in previous edition)
(see text in previous edition)
4) conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, taking into account the information provided by the operator;
(see text in previous edition)
5) represent, respectively, to the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education , executive authorities of the constituent entities of the Russian Federation exercising state administration in the field of education, local self-government bodies, the results of an independent assessment of the quality of conditions for the implementation of educational activities by organizations, as well as proposals for improving their activities.
(see text in previous edition)
8. The conclusion of state, municipal contracts for the performance of work, the provision of services for the collection and synthesis of information on the quality of the conditions for the implementation of educational activities by organizations is carried out in accordance with the legislation of the Russian Federation on contract system in the field of procurement of goods, works, services to meet state and municipal needs. Federal executive body in charge of developing and implementing state policy and legal regulation in the field of general education, federal executive body in charge of developing and implementing state policy and legal regulation in the field of higher education, executive bodies of subjects Of the Russian Federation, exercising state administration in the field of education, local self-government bodies, based on the results of the conclusion of state, municipal contracts, draw up a decision on determining the operator responsible for collecting and summarizing information on the quality of the conditions for the implementation of educational activities by organizations, and also, if necessary, provide the operator with publicly available information about the activities of these organizations, formed in accordance with state and departmental statistical reporting (if it is not posted on the official website those organizations).
(see text in previous edition)
(see text in previous edition)
10. Information on the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations is posted accordingly:
11. The composition of information on the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, including uniform requirements for such information, and the procedure for posting it on the official website for posting information about state and municipal institutions on the Internet are determined by the federal executive body authorized by the Government of the Russian Federation.
(see text in previous edition)
12. The federal executive body in charge of the development and implementation of state policy and legal regulation in the field of general education, the federal executive body in charge of the development and implementation of state policy and legal regulation in the field of higher education, executive bodies the authorities of the constituent entities of the Russian Federation, exercising state administration in the field of education, local self-government bodies provide on their official websites on the Internet a technical opportunity for citizens to express opinions about the quality of conditions for the implementation of educational activities by organizations.
15. The results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations are taken into account when assessing the effectiveness of the activities of the head of the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body performing the functions of developing and implementation of state policy and legal regulation in the field of higher education, higher officials(heads of higher executive bodies state power) of the constituent entities of the Russian Federation and heads of executive bodies of constituent entities of the Russian Federation, heads of local self-government bodies of municipal districts and urban districts.
(see text in previous edition)
On this page, you can get acquainted with the results of an independent assessment of the quality of the kindergarten work, which has been carried out since 2013 according to the order of the Kirov Region Department of Education in the form of a questionnaire for parents. The purpose of the event is to determine the conformity of the quality of the educational services provided to the needs of the parents of the pupils, study of parental satisfaction with the activities of childcare... 5 criteria of the questionnaire:
- safety of the educational environment;
- material and technical equipment;
- organization of the educational process and effectiveness;
- educational potential;
- psychological climate.
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Head of MDOKU
Kindergarten village Korshik
________________
G. N. Okatieva
"___" __________2014
Action plan
to improve the quality of work MDOKU kindergarten s. Korshik
2014-2015 academic year
on the basis of an independent assessment
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Order of conduct
independent assessment of the quality of work
educational organizations of the Kirov region
Section 1. General Provisions
1.1. This Procedure for conducting an independent assessment of the quality of the work of educational organizations of the Kirov region (hereinafter referred to as the Procedure) has been developed in accordance with:
Clause 1 "k" of the Decree of the President of the Russian Federation dated 07.05.2012 No. 597 "On measures to implement state social policy"
Decree of the President of the Russian Federation of 07.05.2012 No. 601 "On the main directions of improving the system of public administration",
Decree of the Government of the Russian Federation of 30.03.2013 No. 286 "On the formation of an independent system for assessing the quality of the work of organizations providing social services",
Decree of the Government of the Russian Federation of 30.03.2013 No. 487-r, which approved the action plan for the formation of an independent system for assessing the quality of the work of organizations providing social services for 2013-2015 ",
Letter of the Ministry of Education and Science of the Russian Federation dated 04.02.2013 No. AP-113/02 "On the implementation of measures for the independent assessment of the quality of education",
By order of the Government of the Kirov region dated 06/18/2013 No. 179 "On the organization in the Kirov region of an independent system for assessing the quality of the work of organizations providing social services",
Decree of the Government of the Kirov region dated July 17, 2013 No. 217/427 "On approval of the Model Regulations on the Public Council under the executive authority of the Kirov region",
By order of the Department of Education of the Kirov region dated 09/27/2013 No. 5-1111 "On the Public Council under the Department of Education of the Kirov region",
1.2. This Procedure determines the mechanism for conducting an independent assessment of the quality of the work of educational organizations in the Kirov region (hereinafter - an independent assessment of quality) based on the criteria and performance indicators of educational organizations in the Kirov region, approved by the Public Council under the Department of Education of the Kirov region.
1.3. An independent quality assessment is carried out in order to determine the suitability of the education provided to the needs natural person and legal entity, in whose interests educational activities are carried out, assisting them in choosing an organization carrying out educational activities, and educational program, increasing the competitiveness of organizations that carry out educational activities, and the educational programs they implement.
1.4. The results of an independent quality assessment do not entail the suspension or cancellation of the license to carry out educational activities, the suspension of state accreditation or the revocation of state accreditation in relation to organizations carrying out educational activities.
1.5. An independent quality assessment is carried out on the basis of:
Official statistical data concerning the regional education system;
Monitoring data of the education system carried out by federal state bodies and executive bodies of the constituent entities of the Russian Federation exercising state administration in the field of education, local self-government bodies exercising control in the field of education;
Other data obtained in the exercise of their functions by federal state bodies and executive bodies of the constituent entities of the Russian Federation exercising state administration in the field of education, local self-government bodies exercising control in the field of education, organizations carrying out educational activities, as well as other organizations carrying out activities in the field of education;
Results of international comparative studies;
Information posted in the public domain in information and telecommunication networks, including on the official website of the educational organization on the Internet, about educational programs being implemented, the management system, the specifics of financial and economic activities, the results of educational, innovative and scientific activities, including on the basis of a report on the results of self-examination of the relevant organizations;
Independent data opinion polls, ratings, questionnaires of participants in the educational process, expert surveys with the participation of specialists from the education system, rating agencies, independent sociological organizations, "hotlines", "hot lines", online voting on the Internet, information in the media.
1.6. The quality of the work of educational organizations is understood as the unity of the quality of the conditions for the implementation of educational programs, the organization of the educational process, the results of the development of educational programs and the needs of consumers of educational services in the context of individual institutions, groups of institutions, united on given grounds, regional (district and municipal) educational systems.
The structure for assessing the effectiveness of educational organizations in the Kirov region for each criterion includes a set of indicators and indicators. The indicators included in each criterion are generalized independent judgments about the quality of the conditions, the quality of the organization of the educational process and the quality of the result of the provision of services in the field of education, detailed in indicators corresponding to the type of educational organization and the educational programs it implements.
Each indicator, based on the significance of the criterion, by expert means during approbation or by the decision of the Public Council, can be assigned a certain weight value.
1.7. The procedure for conducting an independent quality assessment determines the mechanism for collecting, processing and interpreting information that provides the ability to:
Preparation of statistical reports and recommendations based on the identified specific features, problems, development trends and potential opportunities of the regional education system.
1.8. The results of an independent quality assessment can be used to solve problems:
Forecasting and comparative analysis of the performance of various organizations and types of educational organizations and assessing the activities of heads of educational organizations;
Designing the innovative infrastructure of regional education;
Improvement of systems and mechanisms of state and public administration, public-private partnership in the field of education;
Section 3. Organization and procedure of public opinion polling and independent peer review
3.1. The respondents to the public opinion poll are participants in the educational process (parents (legal representatives) and / or students). The opinions of the survey participants are recorded anonymously and are used in a generalized form for research purposes only.
The public opinion poll procedure involves the Operator asking respondents to participate in the Questionnaire. If the respondent is unwilling to participate in the survey, the operator should contact another respondent. In total, 45-100 respondents in an educational organization must take part in each survey (or at least 50% of the total number of possible respondents in an educational organization).
The operator provides the respondent with the opportunity to fill out the Questionnaire on paper.
When filling out the questionnaire, the respondent must make any mark (for example, put "+", "v" in the box against the selected answer option). After completing the questionnaire, the respondent transmits to the operator for transferring the data into electronic format.
The operator must warn the respondent that, when answering the questions of the Questionnaire, it is necessary to keep in mind exactly the educational organization that the respondent's child attends.
The generalized data of public opinion for each educational organization is transmitted by the Operator to the IRO of the Kirov region.
The operator is obliged, when ensuring the procedure for filling out the Questionnaire by the respondent, to follow the rules for working with personal data, which guarantee the independence of the survey participants and the anonymity of the survey.
3.2. The procedure for interviewing an independent expert assessment assumes that in the capacity of independent experts.
Interaction with experts and organizational and technical support for completing the Expert Assessment Sheet is carried out by the district (municipal) operators of the electronic monitoring system, which provide:
Participation of 3 experts in the Assessment of the work of each studied educational organization;
Transfer to the expert of the toolkit in the form of an Expert Assessment Sheet on paper or in in electronic format;
Receipt of completed Expert Assessment Sheets from an expert;
If the expert has filled out the Expert Assessment Sheet on paper, the submission of data in electronic form is carried out by the operator;
Transfer of Expert Assessment Sheets to the IRO of the Kirov region.
The results of the experts' assessment are considered as strictly confidential information and cannot be disclosed without the direct instruction or consent of the expert himself. Everything expert opinions will be used only in generalized form for research purposes.
The expert has the right to fill out the Expert Assessment Sheet on paper, which must be prepared by the district (municipal) operator. In this case, the respondent, when filling out the questionnaire, must make any mark (for example, put "+", "v" in the box against the selected answer option). After filling out the Sheet, the expert submits to the district (municipal) operator for transferring the data into electronic format.
3.3. District (municipal) operators are obliged to follow the rules for working with personal data when ensuring the procedure for filling out the Expert Assessment Sheet by an expert, which guarantees the independence and anonymity of participation in an expert survey.
Preview:
Performance criteria and indicators
preschool educational organizations of the Kirov region
Criterion | Criterion weight,% | Indicators |
Safety of the educational environment |
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Material and technical equipment |
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Educational potential |
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Psychological climate |
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Preview:
Dear parent!
We ask you to anonymously express your opinion about the work of the educational organization
(indicate the abbreviated name of the educational organization)
Below are the statements. You need to evaluate, in points from 1 to 3, how much each of the statements is true in relation to this educational organization.
To the right of the approval, there is a place for your assessment according to the criteria:
1 - the statement is false, 2 - the statement is partially true, 3 - the statement is true.
Underline statements that are not specific to your educational organization.
Grade | |||||
1.4. The system of safety and health protection of pupils | |||||
The institution has taken all measures to protect the inmates from the penetration of random unauthorized persons; there are no cases of injury; conflicts when they arise are not hushed up and are successfully resolved; in the educational process, the individual and age characteristics of the health and development of pupils are taken into account; pupils are provided with a varied and tasty food; all premises of the institution are always clean, cleaning is done regularly, the air temperature is optimal, and the lighting is sufficient. | |||||
1.5. The state of the territory of the educational organization | |||||
The territory of the institution is clean and comfortable; for unauthorized persons and transport access to the territory of the institution is limited; playgrounds, sports and other facilities on the territory of the institution in a safe condition; the territory of the institution in winter period and the evening time of day is illuminated. | |||||
Sum : | |||||
2.3. Material and technical conditions | |||||
There is a sufficient subject-developing environment; there is enough furniture and other equipment: everything is comfortable, modern, corresponding to the age of the pupils; teachers and pupils are provided with the necessary didactic and methodological aids and materials; the institution and groups have a library for children, educational and methodological literature for educators and other workers; modern social and living conditions have been created. | |||||
2.4. ICT saturation of the environment and the degree of accessibility of material, technical and information resources to participants in the educational process | |||||
Each group has a stationary computer, projector, screen (or interactive board); there is a constant opportunity for educators to use them in the classroom; employees of the institution are provided with and widely use electronic educational resources; the institution is provided with a constant Internet connection. | |||||
Sum : | |||||
3. ORGANIZATION OF THE EDUCATIONAL PROCESS AND EFFICIENCY | |||||
3.8. Quality of provided educational services | |||||
The quality of knowledge provided by the institution is high and meets modern requirements. My child likes to visit this institution, he is happy to engage in direct educational activities. The teaching staff strives to improve the quality of knowledge through the use of new technologies for organizing the educational process and training. To ensure quality education and development of pupils, the institution cooperates with institutions and organizations of the settlement. | |||||
3.9 Organization and focus of additional educational services (circles, sections, studios, clubs) | |||||
The institution has many different circles (clubs, sections) for pursuing interests, they are organized at a convenient time, pupils actively participate in competitions, exhibitions, competitions, concerts, etc. | |||||
3.10. Implementation of a support system for talented pupils | |||||
The institution studies the abilities of pupils; employees of the institution help develop their talents individually; all pupils have the opportunity to participate in competitions, projects, research works, concerts and competitions at the level of the institution (municipality, region); the institution encourages the participation of children and parents in various activities, incl. creative. | |||||
Sum : | |||||
4. EDUCATIONAL POTENTIAL | |||||
4.3. Educational work system | |||||
In the institution, parents and teachers share ideals in education, together they discuss the strategy and tactics of educational actions; there are practically no conflicts between the family, the pupil and the institution; pupils of our group love and respect their educators; educators teach communication skills, interact without conflict with by different people, respect their worldview; the institution prepares pupils for successful adaptation to school life. | |||||
4.4. The system of consulting assistance to participants in the educational process in matters of upbringing and development of children | |||||
The institution operates a system of pedagogical counseling for parents, parenting meetings I receive the necessary information on the upbringing and development of my child; I can always turn to a teacher for advice and get qualified help. | |||||
4.5. Organization of summer vacations in an educational organization | |||||
The institution has organized a summer wellness work, in the summer, activities aimed at improving the health of children are carried out, walks, hardening, outdoor games are carried out. | |||||
Sum : | |||||
5. PSYCHOLOGICAL CLIMATE | |||||
5.7. Psychological climate in the educational organization | |||||
All employees of the institution respect the personality of the pupils; the teacher is working to unite the children's team, knows about all the conflicts of children and helps to resolve them; pupils do not have fears, anxiety, stress; parents can always seek individual psychological counseling and such assistance is anonymous. | |||||
5.8. Corporate culture educational organization | |||||
The institution has a positive image in society; among parents it is known as "good preschool"; teachers and parents strive to maintain the image of the institution; teachers represent the activities of an educational institution in the professional community (forums, competitions of teaching skills, articles in the professional press, conferences); the institution is well spoken about in the media; educators and parents are proud of their preschool. | |||||
5.9. The degree of awareness about the activities of the educational organization | |||||
The institution informs parents about the processes of education modernization; parents can always contact the institution and get acquainted with educational programs and other documents; parents participate in the work of public councils, commissions in the institution; There is a tradition of coordinating and discussing with parents the strategy and tactics of the educational organization in matters of children's education, the opinions of parents are taken into account when organizing additional educational services. The official website provides full information about the institution and its activities, parents regularly refer to the information on the website. | |||||
Sum : | |||||
The amount of points on the questionnaire: |
Preview:
Dear leader!
We ask you to provide information about the activities of the educational organization
________________________________________________________________________________
(insert the abbreviated name of the educational institution)
Below are the statements. You need to evaluate, in points from -1 to 1, how much each of the statements is true in relation to the given educational institution... To the right of the statement, there is a place for your assessment according to the instructions under each indicator.
After completing the work with the statements, calculate the total points for each section and for the questionnaire as a whole. Enter your calculations in the fields to the right of the statements and at the end of the questionnaire.
Thank you for your cooperation!
1. SAFETY OF THE EDUCATIONAL ENVIRONMENT | Grade | |||
1.1. Creation of a barrier-free environment | ||||
0 b. - the institution has not created a barrier-free environment, 1 b. - the institution has elements of a barrier-free environment (for example: ramps, handrails,accessibility signs , special relief plano-convex (tactile) means of information transmission , anti-slip coatings , call buttons, sound beacons and informants etc.) | ||||
1.2. Compliance with safety requirements in an educational organization | ||||
Absence of negative conclusions of the inspection authorities in terms of safety requirements (fire, personal, transport, etc.): 0 b. - the institution has not been verified, 1 b. - there are no violations or violations have been eliminated, - 1 b. - significant violations have been identified or violations have not been eliminated | ||||
1.3. Compliance with sanitary and epidemiological requirements | ||||
Absence of negative conclusions of the inspection bodies in terms of sanitary and epidemiological requirements: 0 b. - the institution has not been verified, 1 b. - there are no violations or violations have been eliminated, - 1 b. - significant violations have been identified or violations have not been eliminated | ||||
Sum : | ||||
2. MATERIAL AND TECHNICAL EQUIPMENT | ||||
2.1. Compliance of the information posted on the website of the educational organization with the current legislation | ||||
The absence of negative conclusions of the inspection bodies regarding the requirements for the openness of information about the activities of the educational organization: 0 b. - the institution has not been verified, 1 b. - there are no violations or violations have been eliminated, - 1 b. - significant violations have been identified or violations have not been eliminated | ||||
2.2. The share of funds spent on the material and technical support of the organization of the total expenses for the maintenance of the educational organization | ||||
0 b. - less than 7%, 1 b. - 7% or more | ||||
Sum : | ||||
3. ORGANIZATION OF THE EDUCATIONAL PROCESS AND EFFICIENCY | ||||
3.1. Availability of a license for programs implemented in an educational organization | ||||
1 b. - there is a license, - 1 - there is no license | ||||
3.2. Compliance of the activities of the educational organization with the legislation in the field of education | ||||
Absence of negative conclusions of the inspection bodies in terms of compliance with legislation in the field of education (including the quality of education): 0 b. - the institution has not been verified, 1 b. - there are no violations or violations have been eliminated, - 1 b. - significant violations have been identified or violations have not been eliminated | ||||
3.3. Share of teaching staff with a qualification category | ||||
0 b. - from 40 to 70%, 1 p. - more than 70%, - 1 - less than 40% | ||||
3.4. The share of pupils who actually attend an educational organization from the payroll | ||||
0 b. - 60-80%, 1 p. - more than 80%, - 1 - less than 60% | ||||
3.5. The presence of maps of the complex development of graduates and a comprehensive diagnosis of the development of the educational program by the pupils by age (max 2 p.) | ||||
1.0 p. - there are cards, but they are not filled in the system, 1 b. - there are cards and they are being filled in the system, 2.0 p. - there is diagnostics, but not comprehensive, 1 b. - diagnostics are present and carried out in the system, | ||||
3.6. Participation of pupils in competitions (exhibitions, competitions, concerts, etc.) of all levels and the presence of winners (prize-winners) of competitions (exhibitions, competitions, concerts, etc.) (max 2 p.) | ||||
1.0 p. - participate in the institution, 1 b. - participate at the municipal level and above, - 1 b. - do not participate at the municipal level and above 2.0 p. - there are winners (awardees) at the institution level, 1 b. - there are winners (awardees) at the municipal level and above | ||||
3.7. The effectiveness of the participation of an educational organization in innovative, research and experimental activities | ||||
The effectiveness of the participation of the educational organization: 0 p. - the institution has no status or results, 1 b. - the institution has a result (printed publications, certificates, diplomas, projects, programs, etc.) | ||||
Sum : | ||||
4. EDUCATIONAL POTENTIAL | ||||
4.1. The presence of a system of interaction between the educational organization and social partners (school, institutions of additional education, culture, sports, etc.) | ||||
0 b. - yes, 1 b. - there is | ||||
4.2. Share of pupils participating in physical culture and sports events | ||||
0 b. - from 40 to 70%, 1 p. - more than 70%, - 1 p. - less than 40% | ||||
Sum : | ||||
5. PSYCHOLOGICAL CLIMATE | ||||
5.1. Comfort of learning | ||||
The institution has created comfortable conditions for learning (adequate requirements, educational load, objectivity in assessing the level of development of pupils by teachers: 0 p. - there are reasonable complaints from parents, 1 p. - no complaints | ||||
5.2. The presence of a positive conclusion on the readiness of the educational organization to accept a child with disabilities | ||||
0 b. - not available, 1 b. - available | ||||
5.3. The presence of a system of comprehensive medical, social and psychological support for students of the "risk group" | ||||
0 b. - there are 1-2 directions of work, 1 b. - an integrated system is functioning, - 1 b. - this system is absent | ||||
5.4. The presence of variability in the directions of psychological and pedagogical support of participants in the educational process | ||||
0 b. - this service accompanies 1-2 key areas, 1 b. - the service carries out work in 3 or more directions (readiness for school, adaptation of children to preschool educational institutions, accompanying children with borderline forms of development, preserving and strengthening the psychological health of pupils; shaping the value of health and a safe lifestyle, etc.), - 1 b ... - this service is missing | ||||
5.5. The presence of public administration bodies of the educational organization | ||||
0 b. - is, but not active, 1 b. - is active, - 1 b. - there is no such body in the institution | ||||
5.6. Creation of a positive image of the educational organization, a positive, respectful attitude towards all participants in the educational process | ||||
0 b. - there is no positive information about the institution in the media, 1 b. - there are positive publications (videos) about the institution in the media, -1 b. - negative information about the institution has been published in the media | ||||
Sum : | ||||
Respondents: from 45 to 100 people (or at least 50% of the total number of possible respondents): parents of pupils of predominantly senior and preparatory groups. Subjects of assessment:member of the public administration body of an educational organization (chairman of the school-wide parent committee), representative public organization(public council, movement, association) of any level, media employee, IRO, CPKRO, etc. Description of the questionnaire:The questionnaire contains 13 statements that positively characterize the activities of the educational organization. The questionnaire is divided into 5 criteria of satisfaction, which in turn are divided into 2-3 indicators of satisfaction. Procedure: The respondents are invited to express their opinion about the work of the educational organization anonymously. They need to evaluate, in points from 1 to 3, how much each of the statements is true in relation to a given educational organization. To the left of the statement is the place for the respondent to mark according to the criteria: 1 - the statement is incorrect, 2 - the statement is partially true, 3 - the statement is true. In the case when a respondent encounters statements that are not typical for a given educational organization, he needs to emphasize them (justify a decrease in the score).If there is no such statement, then leave the text without underlining or add your reason for the decrease in the score. At the end of the work with the statements, the respondent independently calculates the amount of points for each section and the questionnaire as a whole, enters his calculations in the fields to the right of the statements and at the end of the questionnaire. If the respondent says that he is not informed on some issue, then the subjects of the assessment should recommend assessing this item at 1-2 points. When collecting questionnaires, it is very important to check that respondents have given marks for all indicators. * In a spreadsheet (OO report) is entered total amount points for each criterion in the parent questionnaires, not the mean. |
