home Self-development Personnel potential and its role in the development of the system of social services. Implementation of a project approach in the activities of a social service institution Program for the development of social services

Personnel potential and its role in the development of the system of social services. Implementation of a project approach in the activities of a social service institution Program for the development of social services

At the present stage of development of society, in order to solve the tasks assigned to it, it is necessary to fully mobilize socio-psychological factors in social production, strengthen the social orientation of economic management, which is impossible without active research search and timely insight into the essence of socio-economic processes occurring in the sphere of production.

Efficiency social work at an industrial enterprise ensures the formation of social activity of its participants associated with their personal characteristics, attitude to production, society, labor, education, social activities.

Creating conditions under which employees would have the opportunity to self-realize their strengths, potential, energy, is the main purpose social policy industrial enterprise. This happens when there are real prerequisites, material resources, financial sources to create: and the formation of a worthy human life status.

In this regard, there is a need to improve the management of social processes, increase the level of work in the field social development labor collectives. Enterprise social development services should play an important role in this.

The enterprise social development service is an independent subdivision reporting to the head of the enterprise or his deputy for social issues.

Sphere of interaction: production units, social institutions, other related services of enterprises, scientific institutions, universities, etc.

Purpose: to provide conditions for improving the quality of life of the workforce and the level of labor productivity at the enterprise as a whole.

1) Provide conditions for ensuring the social development of the enterprise on the basis of a scientifically based approach through a comprehensive study of the socio-psychological problems of organizing work, life and recreation of workers.
2) Develop and implement measures to ensure the identification and use of reserves for increasing labor productivity and increasing production efficiency.

Staffing: sociologists, psychologists, specialists in career guidance, organization and production management.

Technology for organizing the activities of the Enterprise Social Development Service

The main activities of the Enterprise Social Development Service are focused on the following functions:

A feature of the social development of enterprises in recent years is the development and implementation of various social programs that can be considered as a mechanism for social protection of employees of an enterprise: non-state pension, social and medical insurance, training and retraining of workers, including financing the training of specialists of higher and secondary professional educational institutions on a contract basis, as well as incentive tourism programs using the funds of the enterprise social development fund, programs to improve working conditions and health protection. Distinctive feature modern social programs at the enterprise level - their free choice. The scale of social programs and the extent to which they cover workers depend primarily on the possibilities of their financial, logistical, and organizational support at enterprises.

Due to this circumstance, the economic and social components of the enterprise must be interconnected. The better the first is developed, the more effectively the second develops. This is where the pendulum effect comes into play. Improving social and labor relations at the enterprise requires strengthening the legal, organizational, financial basis social protection. The content of social events of the enterprise should be fixed in collective agreements and tariff agreements.

7) Medico-social work

Today, medical and social work is being formed into an independent area of professional activity, and its preventive component includes measures to prevent socially dependent disorders of somatic, psychological, and reproductive health, the formation of attitudes towards healthy lifestyle life, providing access to information on health issues 1 .

The main task medical service workers social assistance industrial enterprise is to help people consciously control and improve their own life positions in order to prevent long-term functional disorders and improve somatic health. To do this, it is necessary to create or activate the following links of medical and social work at the enterprise:

enhance interaction between medical institutions and structural divisions enterprises of health-improving, social, trade-union and other profiles;
to develop comprehensive medical and social measures at the enterprise with the integration of medical, social, psychological, legal, pedagogical approaches into all areas of a person's professional activity;
organize extensive educational work to strengthen the body's resistance as the main condition for maintaining health under the adverse effects of environmental, industrial, social, domestic and psychological factors;
social service to inform the official administrative and elective bodies about the factors contributing to the loss of health, chronicity of pathological processes that impede effective treatment, reduce the orientation of the individual to a healthy lifestyle, violate social status person.
8) Improving working conditions

In their activities, social work specialists should pay special attention to the problem of shaping the health of workers. In the developed countries of the world, health is accepted able-bodied population evaluate in economic terms. It has been determined that the intensity of the production process and labor productivity largely depend on the state of physical and mental health of working people. There is a mutual interest of entrepreneurs and employees in maintaining a high health index, which makes it possible to assess the level of health of an individual, a group of people or an enterprise as a whole in a point system.

Improving working conditions and, consequently, maintaining the health of workers is one of the most important problems of social transformations in our country, since, unfortunately, there is no trend towards a decrease in the number of people working in adverse working conditions and a decrease in the level of occupational morbidity. As you know, the efficiency of the production process is determined not only by the number of employees, their level of qualification, the organization of production, but also by the state of health of each member of the team.

The current situation in society regarding the health of working people increases the responsibility of the administration of industrial enterprises for taking measures to optimize working conditions and organizing preventive approaches to prevent the occurrence of occupational diseases. It is required to identify high-risk groups and, above all, workers with a long working history, women of childbearing age, persons with functional disabilities, workers who are often and for a long time ill, in order to carry out a complex of individual and group medical and preventive measures, including those that increase the overall resistance of the body .

The organization of the listed measures for the formation of the health of the workers of an industrial enterprise requires economic costs, but, as experts have calculated, this is compensated by an increase in labor productivity by 40-60%, which brings significant profit to production. So, it should be profitable to invest in the health of working people.

On the other hand, it is necessary to educate the workers with a mindset for maintaining health and personal responsibility for the implementation of health improvement recommendations that reduce the impact of unfavorable conditions. production factors on the body.

A very serious moment that adversely affects people's health is the presence of bad habits such as smoking, alcohol abuse, drug addiction, substance abuse. People exposed to such an impact bring economic losses to the enterprise due to frequent smoke breaks, inability to adequately and quickly respond to the production process, lethargy, weakness and low work capacity. Taking into account the experience of foreign countries, this organization applies material penalties in cases where an employee smokes in the wrong place.

When considering economic approaches that shape the health of workers in industrial enterprises, the implementation of this program should solve the following problems:

The interest of the employee himself in the preservation and restoration of his health. To do this, introduce any incentives for employees who are not sick, do not have bad habits and regularly undergo medical examinations. Reduce the amount of monetary compensation in connection with morbidity associated with the presence of bad habits. Create competition in hiring, giving preference to healthy individuals.

To interest heads of enterprises in preserving and strengthening the health of their employees. The company must bear liability for the health of their employees, which will inevitably lead to increased measures to improve the working conditions of workers.

* to resolve the issue of social protection of employees who have been working for a long time at an enterprise where there are adverse factors for health, namely, to pay additional compensation in case of loss of health or when an employee becomes disabled due to a general illness.

Scientists note a decrease in the importance of health in the minds of the population, which indicates a decrease in the predisposition to a healthy lifestyle due to the limited socio-economic and socio-psychological capabilities of society. All this indicates that there is a sharp increase in the need for adequate and effective measures aimed at providing medical and social assistance to employees of the enterprise.

9) Social support from the damaging effects of stress Social support has traditionally been seen as a buffer between occupational stress and the dysfunctional consequences of stressful events, as it affects a person's confidence in their ability to cope and helps prevent the damaging effects of stress. Search social support is the ability in a difficult situation to find support from others (family, friends, colleagues) - a sense of community, practical assistance, information 1 . Social support is significantly associated with psychological and physical health, whether or not life and work stresses are present.

For the professional adaptation of specialists and the preservation of their professional longevity, it is promising to develop and use various types of social, professional and personal support that prevent burnout syndrome.

7) Socio-psychological service

The Social Work Specialist performs many functions. In carrying them out, he certainly resorts to the help of psychology. Studies show that at least one third of the country's adult population lives in high level psychoemotional stress. In ecologically unfavorable regions, this figure increases to 45%. Another third of the population lives in a state of average level of chronic psycho-emotional stress. Thus, approximately 70% of Russians are affected by chronic high and medium levels of stress. It has been established that the main sources of stress are legal insecurity, a low level of environmental safety, a difficult environmental situation, fears for the future, a conflict situation in the family or at work. Approximately one third of the adult population needs psychological help to correct their psycho-emotional state.

Therefore, in social work at the enterprise, it is advisable to use psychological methods aimed at solving the problems of adapting workers, socializing young people, and improving the social and production environment. Methods are divided into individual and group.

Significant results in social work allow the use of methods of psychodiagnostics, focused on the study of socio-psychological characteristics of the individual, teams, educational, economic relations.

Psychological counseling is widely used in social work. It should be addressed by both managers and ordinary workers. Based on the results of this work, their individual and group activities are built. Psychological selection is a necessary method of social work. It is used for social and professional self-determination of the employees of the enterprise, determining the area of retraining of personnel, staffing groups.

The methods of psychotherapy in this case are focused on psychological transformations in the structure of a holistic personality. On this basis psychological methods, used in social work in the form of training, games, immersion, differ in their systemic nature, the strength of the impact.

A social worker most often acts as a social psychologist. He seeks to understand the person who turned to him for help, helps him to realize his own situation, strengths his personality to solve the problems he faces. The social worker acts as an active party organizing, maintaining and developing contacts. It develops the motivation for socially oriented activities of clients, enriches the self-activity of the individual, corrects behavior, and conducts social and therapeutic work.

A social worker at an enterprise should act as a practical psychologist, since the content and methods of his activity are aimed at solving practical problems of the life of his clients. By ensuring success in the field of survival, retraining, re-education, the social worker gains the trust of clients.

The content of social activity includes several psychological aspects, somehow: the formation of social needs, interests, motives, methods of communication, the perception of a person and groups, the creation of favorable conditions for the life of people. The means of social work also contain a variety of psychological elements; informing, instructing, recommendations, persuasion, various types of analysis.

The pinnacle of the system of psychological support for social work is the formation of social security not only for clients of social security, social rehabilitation, social therapy, but also for the structures themselves that solve the problems of social work.

The following are considered as performance criteria:

availability of a database and cards of personalized social accounting of the department's clients;
the number of events carried out with the participation of the department;
satisfaction of employees of the enterprise with the social policy of the organization, the work of the department, identified through special surveys, questionnaires, interviews with staff;
correlation of incurred costs for individual worker with results. his production activities.

Expected results of the program implementation:

^Improving the methods of managing the social development of labor collectives, methodological support.

2) Ensuring the growth of social efficiency, which, along with economic efficiency, is the most important prerequisite and condition for the well-being of the enterprise and its employees.
4. The program for planning the social development of the workforce at the enterprise for survival in the new market environment pushed the issues of planning social development at enterprises into the background. However, this does not mean that the need for such work has lost its relevance. The strengthening of stabilization processes in the country will inevitably put the problems of managing social development among the priorities. Therefore, it is advisable to consider the issues of organizing the management of social development in enterprises. Social processes at the enterprise must be managed, these goals are served by social planning or planning of the social development of labor collectives.

Labor collectives are called upon to produce material goods, but this is not an end in itself, but a means of creating favorable conditions for workers to work, study, rest, develop and make the best use of their abilities. Depending on the factor, the main principles of social planning are put forward:

*in the center of strategic planning is not the product, but the person as a producer and consumer, as a socially active person;
*achievement of the set social goals is based on economic growth: the team can set only those social tasks for the solution of which the material base has been created;
* the complexity of approaches and measures aimed at solving the identified problems;
* scientific validity and objectivity of the proposed methods and mechanisms for solving problems;
*principle of targeting.

These principles determine the purpose of the program: the formation and implementation of a system of methods and means of systematic management of the development of the workforce as social community, targeted regulation of social processes and the development of social relations at the enterprise level.

The achievement of this goal contributes to the solution of the following tasks:

1) Form and implement a system of technological, technical and organizational measures aimed at maximizing the satisfaction of the reasonable needs of team members, increasing the content of labor, creating favorable working conditions, study and recreation, which is;
2) Creation of conditions for the maximum use of opportunities and the comprehensive development of the social activity of the human personality in the industrial sphere.
3) The education of the personality of a member of the team, the formation of his proactive attitude to work, the improvement of relationships in the team.

Objects of influence: the labor collective of the enterprise

Program implementation level: enterprise level.

Scale: structural.

Period: medium term

Program implementation technology

The technology for implementing the program for planning the social development of the workforce at the enterprise is a process of interdependent stages of work, involving their reproduction in a certain sequence:

1) Diagnostic stage

Social planning at the enterprise should be preceded by a comprehensive sociological study of the workforce:

study of the social structure of workers;
identifying its weak links and areas for improvement.
study of the attitude of people to work, the factors of attractiveness and unattractiveness of labor at the enterprise as a whole and in each of its divisions;
study of the degree of content of labor, its conditions and the level of its payment, staff turnover, labor discipline, value orientations in the team.

Based on the results of the study, scientifically based recommendations are developed for changing the social parameters of the workforce and specific proposals are made in various areas of work in the enterprise team. Such recommendations and proposals become the basis of social planning for the current period (a year) and for the future (3-5 years or more).

2) Planning and organizational stage

It involves drawing up a plan for the social development of the workforce of the enterprise, which includes a set of evidence-based activities, tasks, indicators for the entire range of social problems, the implementation of which contributes to the most efficient functioning of the team.

The plan of social development of the labor collective includes:

A) Definition and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice, taking into account the parameters and relationship of social and economic development collective, which depends on the effective use of social factors, the reorientation of production to the consumer, on the full and comprehensive use of human capabilities.

The development of the plan includes four stages:

The plan of social development of the working collective reflects the following areas of organization of social work:

A) Improving the social structure of the team:
- measures to reduce the proportion or complete elimination of heavy and unhealthy work;
- work to reduce the share of low-skilled labor by raising the educational and qualification levels of workers;
- measures for the social protection of workers, taking into account their gender and age characteristics (the work of women, adolescents, and the elderly is considered separately, indicating the changes that it is advisable to make among these categories of workers;
B) Social factors in the development of production and increase its economic efficiency.
planning activities related to the introduction of new equipment and technology. Among such measures are the design of progressive forms of organization and remuneration of labor, the reduction of its monotony. The saturation of production with high-performance equipment exacerbates the problem of releasing workers and ensuring employment of the enterprise's personnel.

In this case, the possibilities of using various forms of employment are considered: part-time work, flexible working hours, home work for women and pensioners, etc.; on-the-job training; measures to stimulate rationalization and invention.

C) Improving the working and living conditions of workers.
implementation of measures to improve the working environment, to replace equipment that is a source of increasing harmfulness and danger, or to reliably isolate such equipment;
measures to comply with sanitary and technical standards, labor safety standards, to organize well-equipped change houses at the enterprise, food service points, washing overalls, repairing shoes, delivering food orders to workers through the tables and industrial goods and etc.
measures to provide workers with housing, children preschool institutions, recreation areas, etc.
D) Education of labor discipline, development of labor activity and creative initiative
analysis of value orientations of employees;
implementation of measures aimed at stimulating high labor and production discipline, at developing various forms of involving workers in the improvement of production.
E) Drawing up a social passport of the enterprise

The social passport of an enterprise is a set of indicators reflecting the state and prospects of social development. It characterizes the social structure of the enterprise team, its functions, working conditions, the provision of workers with housing, preschool institutions, social infrastructure units at the enterprise itself. The passport reflects:

intra-collective relations;
social activity of employees and other issues.

Data from the social passport is used in the development of a social development plan.

E) Development and implementation of specialized social programs, such as "Health", "Women's Labor", "Youth", "Housing", etc.

Expected result of the program implementation:

Improving the system of technological, technical and organizational measures aimed at social, Professional Development team members;

2) Raising the level of use of opportunities and the comprehensive development of the social activity of a person's personality in the production sector;
3) Improving the management of social processes, improving educational work and developing the creative activity of the working people.

for 2012-2014

Kirovsk

2011

Development Program Passport

1. Explanatory note

2. Strategic Analysis factors of development of the State Educational and Social Protection Fund "Kirovskiy PNI", analysis of the problems that the program is aimed at, justification of the need and possibility of their solution by program methods

3. Directions, goals and objectives of the implementation of the development program Strategic goal and directions of development

4. Stages of the program implementation and mechanisms for its implementation

5. Performance indicators and prospective result of the development program

DEVELOPMENT PROGRAM PASSPORT

GOSUSOSSZN "Kirov PNI"

The development program of the institution is the main document developed in accordance with the main normative documents regulating the activities of institutions of the system of social protection of the population on the territory of the Russian Federation and the Murmansk region.

Program name	Target Integrated Development Program GOSUSOSSZN "Kirov PNI" for 2011-2014
Date of the decision to develop the Program	Order dated May 10, 2011 No. 126 "On the development of an institution development program for 2011-2014"
Program Customer	GOSUSOSSZN "Kirov PNI"
Normative base	- Constitution Russian Federation; federal law dated 02.08.1995 No. 122-FZ “On social services for the elderly and the disabled”; Federal Law No. 195-FZ of December 10, 1995 “On the Fundamentals of Social Services for the Population in the Russian Federation”; Law of the Russian Federation of July 2, 1992 No. 31851 "On psychiatric care and guarantees of the rights of citizens in its provision"; Federal Law of April 24, 2008 3 48-FZ "On guardianship and guardianship"; Law of the Murmansk Region dated December 29, 2004 No. 572-01-ZMO “On Social Services for the Population in the Murmansk Region”; Decree of the Government of the Murmansk Region dated June 29, 2010 No. 254-PP “On social services for the elderly and disabled in state stationary institutions (departments) of social services for the population of the Murmansk region”; Decree of the Government of the Murmansk Region dated May 16, 2008 No. 221-PP / 8 “On the Administrative Regulations of the Committee on Labor and Social Development of the Murmansk Region for the provision of the public service “Enrollment for social services of elderly and disabled citizens in state regional stationary social service institutions”; Decree of the Government of the Murmansk Region dated July 30, 2009 No. 343-PP “On approval of quality standards for budgetary services in the field of social services for the population provided at the expense of the regional budget to the population of the Murmansk region”; GOST R 52142-2003 “Social services for the population. Quality of social services”; GOST R 52143–2003 “Social services for the population. Main types of social services”; GOST R 52496-2005 “Social services for the population. Quality control of social services. Basic Provisions”; GOST R 52497-2005 “Social services for the population. Quality system of social service institutions”; GOST R 52498-2005 “Social services for the population. Classification of social service institutions”; GOST R 52880-2007 “Social services for the population. Types of Social Service Institutions for Elderly and Disabled Citizens”; GOST R 52882-2007 Social services for the population. Special technical equipment of social service institutions”; GOST R 52883-2007 Social services for the population. Requirements for the personnel of social service institutions”; GOST R 52884-2007 “Social services for the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled”; GOST R 53058 - 2008 “Social services for the population. Social services for senior citizens”; GOST R 53060 - 2008 “Social services for the population. Documentation of social service institutions”; Other regulatory legal acts of the Russian Federation, the Ministry of Health and Social Development of the Russian Federation, the Governor and the Government of the Murmansk Region, orders, orders of the Ministry of Health and Social Development of the Murmansk Region; Bylaws of the Institution.
Main developers of the program	Administration of GOSUSOSSZN "Kirovskiy PNI" Initiative group of specialists Representatives of the Board of Trustees of the institution.
CObjective of the Program	Ensuring the availability and high quality of social services that meet social needs and contribute to the social rehabilitation of each client in the conditions of residence in the Kirovsky PNI STATE SOSSSZN.
Main objectives of the program	1. Strengthening the material and technical base to create conditions for innovative, variable work of specialists. 2. .Creation optimal model providing services that contribute to: Improving the quality of life provided; Maximum disclosure of creative potential, participation in cultural life; Maintaining and improving the health of clients Providing conditions for the development of physical culture for the disabled. 3. Development (modernization) of the internal quality management system for the provision of services. 4.Introduction of innovative forms and methods of servicing the disabled; 5. Development of the regulatory framework. 6. Improving staffing.
The most important target indicators and indicators of the program	1. Staffing of the institutions; 2. The number of employees trained during the year; 3. The number of medical workers with a qualification category; 4. The number of employees who have mastered information and qualification technologies; 6. Indicators of clinical examination; 7. The proportion of disabled people covered by socio-cultural rehabilitation. 8. Percentage of people with disabilities participating in occupational therapy classes. 9. The proportion of disabled people covered by a sports and health program.
Deadlines and stages program implementation	The implementation of the program is designed for the period from September 2011 to December 2014. Istage -Organizational-installation- (2011-2012) is aimed at determining further ways for the development of the institution in the context of the implementation of 83-FZ, diagnosing the existing material and technical base, monitoring problems, finding conditions for implementation and starting the implementation of the Program. IIstage - Expert search: - (2012-2013) is aimed at the implementation of the transition of the institution to a new qualitative state, taking into account the change in the status of the institution and improving the quality and ensuring the availability of social services. IIIstage - final-summarizing: 2013-2014) summing up and correlating the results of activities with the goals and objectives in the main areas of the Program implementation, analyzing the results achieved and determining the prospects for the further development of the institution.
The system for organizing control over the execution of the Program	Control over the implementation of the development program of the institution is carried out by the Administration of the institution, the council of the labor collective and representatives of the board of trustees within their powers and in accordance with the law. The Administration is responsible for the course and final results of the implementation of the Program, rational use funds allocated for its implementation, determines the forms and methods of work on the implementation of the Program as a whole. Based on the results of a specific period of the Program, the Director of the institution submits a public report.
List of Subroutines	1.Strengthening the material and technical base of the GOSUSOSSZ "Kirov PNI" 2. Staffing. 3. Social adaptation of disabled people living in the State Educational Institution of Public Health and Social Protection "Kirov PNI"
Expected outcomes of the Program implementation	The results of the implementation of the Program (2014) are planned to be: 1.Providing the transition of institutions to an autonomous institution; 2. Strengthening the material and technical base to create conditions for innovative, variable work of specialists; 3. Improving the quality of services provided. 4. Introduction of innovative technologies.; 5. Ensuring the participation of the institution's personnel in new models of the advanced training system (remote, network, etc.); 6. Maintaining an electronic document management system. 7. Updating the legal framework.

I. STRATEGIC ANALYSIS OF DEVELOPMENT FACTORS

GOSUSOSSZN "Kirov PNI",

ANALYSIS OF THE PROBLEMS THAT THE PROGRAM IS AIMED TO, JUSTIFICATION OF THE NEED AND THE POSSIBILITY OF THEIR SOLUTION BY PROGRAM METHODS
The subject of the Institution's activity is social services for elderly citizens (men over 60 years old, women over 55 years old) and disabled people (over 18 years old) suffering from chronic mental illness and in need of constant outside care, as well as providing conditions appropriate to their age and health status. activities, medical and social activities, nutrition and care, as well as the organization of feasible labor activity, recreation and leisure. GOSUSOSSZN "Kirovskiy PNI" is designed to accommodate 115 people.

1.	General information
1.1.	The name of the institution in accordance with the charter	State Regional Inpatient Institution of Social Services of the System of Social Protection of the Population Kirov Psychoneurological Boarding School
1.2.	Institution type	budget from 01.01.2012; autonomous from 01.01.2013
1.3.	Founder	Ministry of Labor and Social Development of the Murmansk Region
1.4.	Legal address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, 12
1.5.	The actual address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, houses 11,12, 17.
1.6.	Phone fax	(815-31) 5-65-42
1.7.	Email	[email protected]
1.8.	Institution website (if available)	internat.ucoz.ru
1.9.	Full name of the head	Zozulya Olga Mikhailovna
1.10.	Manager's phone	(815-31) 5-65-42
1.15.	Full name of the chief accountant	Poddubnaya Zinaida Vasilievna
1.16.	Telephone	(815-31) 5-52-82
1.17.	Year of establishment of the institution	1943
2.	Documents giving the right to activity (details)
2.1.	Charter	Approved by order of the Ministry of Labor and Social Development of the Murmansk Region dated May 18, 2011 No. 226
2.2.	Certificate of state registration of a legal entity (OGRN)	1025100561067
2.3.	Certificate of registration of a legal entity in tax authority(TIN)	5103010232
2.4.	License	for the implementation of medical activities
2.4.1.	Serial number	FS - 51-01-000474
2.4.2.	date of issue	31.07.2008
2.4.3.	Validity	31.07.2013
2.5.	Certificate of state registration of the right to operational management of real estate (date, number, validity period)	date of issue 16.07.2004 series 51-AA No. 174203 existing restrictions on the right - not registered
2.6.	An agreement confirming the right to own, use property (date, number, validity period)	dated 12.04.2000 No. 167 valid for 10 years
2.7.	Certificate of state registration of the right to permanent (unlimited) use of a land plot (date, number)	date of issue 18.05.2006 series 51-AB No. 079155

The institution is located in three two-story buildings, in addition, on the territory of the institution there is a separate garage building and storage facilities. The building inventory of all residential buildings was made in 2006. Technical passports have been drawn up for all buildings.

The legal status of the institution is established.

The establishment of an institution on the balance sheet of the executive authorities of a constituent entity of the Russian Federation is documented. Certificate of registration of the right dated 16.07.2004 series 51-AA No. 174203.

3.1. A separate two-story brick building located at 11 Parkovaya Street belongs to the Department of Property Relations of the city of Murmansk and is used by the institution on the right of operational management. Agreement with the State Property Committee dated February 4, 1997 No. 31. Inventory number 011345276400001. BOPI passport No. 314 dated August 2, 2006.

The building has three main and three emergency entrances. The total area of the building is 1007.7 sq.m., including the building 1006.9 m2, an extension of 0.8 m2. Cadastral (conditional number) 51:16:04 01 21:00 42; land area 527 sq.m. The building was built in 1952. Major repairs were made in 2005-2006.

The building contains:

Residential group of premises according to the type of corridor system, the capacity of bedrooms is 2-4 beds.

Observation chamber for the disabled - chronically mentally ill with severe mental disorders, in need, by decision of the medical commission, in the organization of round-the-clock observation;

Living room;

Medical office;

treatment room; the treatment room is equipped with the necessary medical equipment, equipped with a wall bactericidal lamp OBN-150 for air disinfection;

Semi-box type insulators are located on the first floor, designed for 4 places. Isolators have separate entrances from the street and are equipped with separate sanitary facilities;

Sanitary and hygienic premises (washrooms, toilets, showers, bathrooms);

Utility rooms (linen for clean and dirty linen, pantries for storing cleaning equipment, detergents and disinfectants)

Doctor's office, senior nurse's office.

On the ground floor of the building there are:

Catering unit: industrial premises: warehouse, raw material workshops, hot and cold workshops, two washing facilities;

Canteen;

dietary nurse;

Office of the head of the economic department, head of the warehouse;

Staff lounge;

Switchboard.

In accordance with the requirements of fire safety, the Parkovaya 11 building is equipped with an automatic fire alarm and SOUE (warning and evacuation control system for people in case of fire), an alarm button with an output to the OBO control panel.

It has 3 main and 3 evacuation exits equipped with luminous "Exit" signs.

Provision of fire extinguishing equipment (in sufficient quantity, in accordance with PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 11 pieces;

PC in the amount of 6 pieces.

The building is equipped with a stand "Fire Safety", the personnel of round-the-clock posts are provided with self-rescuers in the amount of 4 pieces and electric flashlights.

Each floor in the building has a Fire Emergency Plan and a Fire Evacuation Plan.

3.2. A detached two-story brick building located at 12 Parkovaya Street was provided to the Institution on the condition of free temporary use by the Municipal Property Management Committee on behalf of the local government of the city of Kirovsk. Agreement for gratuitous temporary use (Loan Agreement) of real estate dated October 29, 2004 No. 133-2004.

The building has two main and two emergency entrances. The total area of the building is 359.7 sq.m., it has an annex where the administration of the institution is located. The building was built in 1952. A major overhaul was made in 2006.

The building contains:

Residential group of premises according to the type of corridor system, The capacity of bedrooms is 2-3 beds.

Sanitary and hygienic premises (toilets, showers) 4 per floor;

24-hour medical post;

Dining room for 25 people;

Utility rooms (sanitary room, room for storing sanitary equipment);

Administrative premises: an office of a legal adviser, a human resources specialist, a labor protection engineer, a programmer;

The administrative part of the institution: the director's office, accounting are located in an annex to the building, which has a separate entrance.

The structure and layout of the premises of the building complies with the requirements of the sanitary and hygienic legislation SPiN 2.08.09-89 "Public buildings and structures".

The building is provided with all types of engineering communications: cold and hot water supply, sewerage, heating. All systems are in working order.

The building is equipped with centralized power supply, radio, telephone, television.

The ventilation system is natural, exchanged through channels in the walls and transoms.

Lighting - natural and artificial. The artificial is represented by fluorescent lamps and energy-saving lamps.

The sanitary-technical, sanitary-hygienic condition of the premises complies with the requirements of the sanitary-hygienic legislation.

It has 3 main and 2 emergency exits equipped with luminous signs "Exit"

The doors separating the corridors from the stairwells are made with seals in the porches and equipped with devices for self-closing.

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 7 pieces;

PC in the amount of 2 pieces.

3.3. A detached two-story brick building located at 17 Parkovaya Street was provided to the Institution on the condition of free temporary use by the Municipal Property Management Committee on behalf of the local government of the city of Kirovsk. Agreement for gratuitous temporary use (Loan agreement) of real estate dated May 25, 2006 No. 64-2006.

The building has four main and one emergency entrance. The total area of the building is 717.8 sq.m. The building was built in 1958. A major overhaul was made in 2002.

The building contains:

Residential group of premises by the type of apartment, bedrooms are designed for 1-3 people. Total places - 23;

medical post;

Buffet-distributing room, equipped with an electric stove, microwave oven, dishwasher, refrigerator;

Dining room for 30 seats;

Premises for occupational therapy: sewing, weaving, embroidery, art therapy;

Room for physical culture and health-improving classes;

sensory room;

Offices of a specialist in the rehabilitation of the disabled, a specialist in social work; social worker;

In the basement of the building there is a laundry room for washing overalls, workplace wardrobe maids.

The building is fully provided with all kinds of public services: cold and hot water supply, sewerage system, electricity, radio, telephone, television.

In accordance with fire safety requirements, the building is equipped with an automatic fire alarm and SOUE (warning and evacuation control system in case of fire), an alarm button with an output to the OBO control panel.

It has 4 main and 1 emergency exits equipped with luminous signs "Exit"

The doors separating the corridors from the stairwells are made with seals in the porches and equipped with devices for self-closing.

Fire extinguishing equipment (in sufficient quantity according to PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 10 pieces;

PC in the amount of 2 pieces.

There is a fence on the roof of the building in accordance with GOST 25772.

The building is equipped with a stand "Fire Safety", round-the-clock observation posts are provided with self-rescuers in the amount of 2 pieces and electric flashlights.

The premises comply with sanitary and hygienic standards.

II. STRATEGIC OBJECTIVE, DEVELOPMENT DIRECTIONS and PROGRAM INDICATORS
The development program of the State Educational and Public Health Service "Kirov PNI" for 2011-2014 (hereinafter referred to as the Program) is a document to ensure the maximum possible conditions for the realization of citizens' rights to quality social services in accordance with the legislation of the Russian Federation.

The development program was developed to ensure the transition period. The program was discussed and approved by the medical commission of the institution, the transition council, and the council of the labor collective.

This development program for 2011 - 2014 is a long-term regulatory and managerial document that characterizes the existing achievements and problems, the main trends, the main goals, objectives and directions for the provision of medical and social services, the features of the organization of personnel and methodological support for the provision of rehabilitation measures and innovative transformations, main planned end results, criteria.

The boarding school, as an institution providing stationary social services, should help people with disabilities adapt to the social environment, develop a positive worldview system, and provide conditions for the creative self-development of a competitive individual.

The boarding school development program determines the strategy and tactics for the development of the institution as a system focused on innovative mechanisms of social rehabilitation and socialization of disabled people.

Increasing the level of requirements for the boarding school, changing its goals and objectives, expanding the directions of its development implies certain changes in its organizational structure, content, forms and methods of activity.

III. Action plan

№ p/p	Purpose, objectives, program activities	Period of execution	Program performance indicators					Performers
№ p/p	Purpose, objectives, program activities	Period of execution	Name	2012		2013	2014	Performers
1.	Social adaptation of the disabled
1.1.	Holding contests, games, projects	2012-2014	Event		8	11	12
1.2.	Organization of a co-management system, creation of a boarding school board	2012	Establishment of a Board of Provided Boarding		+			social work specialist
1.3	Conducting the course "moral and aesthetic education"	2012-2014	Program development "moral and aesthetic education"		+	+	+	Rehabilitation specialist Semenova T.V.
1.4	Programs for the development of a communicative culture	2012-2014	The number of provided, participating in the program		20	30	50	Rehabilitation specialist Semenova T.V.
1.5	Holding cultural events	2012-2014	Events		12	20	24	Rehabilitation specialist Semenova T.V.
2.	Occupational therapy
2.1	Design and implementation of adaptive occupational therapy programs	2012-2014	programs	8		12	16	Rehabilitation specialist Semenova T.V.
2.2	Exhibition organization	2012-2014	Exhibitions	4		4	4	Rehabilitation specialist Semenova T.V.
2.3	Organization of active participation provided in occupational therapy	2012-2014	number of people involved in occupational therapy	76		80	84	Rehabilitation specialist Semenova T.V.
3	Providing conditions for physical culture
3.1	Participation in regional, city competitions	2012-2014	the number of people who took part in the competition	12		15	20	rehabilitation specialist for the disabled
3.2.	Organization and conduct of training sessions	2012-2014	number of people involved in training sessions	20		23	25	exercise therapy instructor
3.3	Development and implementation of reaction tourism programs	2012-2014	activities for	4		6	8	rehabilitation specialist
3.4	Organization of exercise therapy classes	2012-2014	number of persons	100		115	115	exercise therapy instructor
4	Interaction with relatives of those provided
4.1	Increasing the role of the family's interest in the life of those provided	2012-2014	number of people who maintain relationships with relatives	15		19	25	social work specialist
4.2	Conducting interviews with relatives of those provided	2012-2014	interviews with relatives	16		20	30	medical specialist
4.3	Assistance in finding relatives	2011-2013	assistance in finding relatives	2		2	2	legal adviser
5
5.1.	Organization of staff training	2012-2014	trained person	15		23	22	Human Resources Specialist
	Advanced training courses	2012-2014	trained person	8		12	12	Human Resources Specialist
	Training in advanced courses	2012-2014	trained person	2		2	1	Human Resources Specialist
	Education in distance learning courses	2012-2014	trained person	2		4	4	Human Resources Specialist
	participation in seminars	2012-2014	involved people	3		5	5	Human Resources Specialist
5.2.	Computerization of workplaces	2012-2014	completed jobs	12		14	16	administration
5.3.	Participation in professional competitions	2012-2014	the number of people who took part in the competitions	2		2	2	Human Resources Specialist
5.4.	Carrying out certification of workplaces	2011		+				labor protection engineer
5.5.	Introduction of a new system for assessing the quality of work	2012-2014	development of a regulation on a system for assessing the quality of work	+				labor protection engineer
5.6.	Providing opportunities for distance learning	2012-2014	number of people receiving additional education	4		4	4	Human Resources Specialist
6.		Strengthening the material and technical base
6.1	Purchase of medical equipment	2012-2014		+				administration/senior nurse
6.2	Purchase of rehabilitation equipment	2012-2014						administration/rehabilitation specialist for the disabled
6.3	Modernization of catering equipment	2012-2014					+	administration / dietary nurse
6.4	Computerization of workplaces	2012-2014		+		+		administration / software engineer
6.5	Additional equipment of the boarding school building with a supply and exhaust ventilation system	2014				+
6.6		2012		+				administration / head of the economic department
6.7	Carrying out repairs of the premises of the boarding schools	2012-2014		+		+	+	administration / head of the economic department
6.8	Improvement of the territory of the boarding school	2012-2014		+		+	+	administration / head of the economic department

IV Forecast target indicators and indicators of the Program

subroutine	Ensuring the participation of persons with disabilities in the socio-cultural life of society
Indicators and indicators	Unit meas.	2012	2013	2014
Percentage of people with disabilities who took part in social and cultural rehabilitation activities	%	90	95	95
Percentage of people with disabilities who took part in occupational therapy sessions	%	60	70	75
Percentage of people with disabilities who took part in joint projects for the rehabilitation of people with disabilities	%	30	35	40
The share of disabled people covered by the physical culture and health program.	%	80	90	100
subroutine	Improving staffing
Staffing level of the institution	%.	90	94	99
Number of employees trained during the year	people	17	14	14
Number of employees who completed distance learning	people	4	4	4
Number of medical workers with a qualification category	people	20	24	26
The number of employees who have mastered information and qualification technologies;	people	5	4	4
subroutine	Development and modernization of the material and technical base
Number of purchased medical equipment	PC.	2	3	4
Number of purchased rehabilitation equipment	PC.	4	4	2
Modernization of catering equipment	PC.	-	-	2
Carrying out computerization of workplaces	PC.	3	1	1
Additional equipment of boarding school premises with a supply and exhaust ventilation system	PC.		1
Installation of doors with closers	PC.	2

V. Program implementation management
Control over the implementation of the Program is carried out by the Council for the implementation of the Program-forecast of the development of the institution.

Consideration of information on the implementation of the program on a monthly basis at a meeting of the Council for the implementation of the Program-forecast of the development of the institution.

Implementation of the project approach in activitiessocial service institutions Shapovalova I.F., methodologist of the organizational and methodological department of the state budgetary institution of social services of the Krasnodar Territory "Leningrad Complex Center for Social Services for the Population", the village of Leningradskaya Krasnodar Territory

annotation

The article discusses the need to restructure the organization of social work in the direction of a project-oriented approach. The ways of increasing the professional competence of employees and acquiring new competencies for the purpose of high-quality social services for various segments of the population are presented.

Keywords:social service, project approach, project-oriented activity, social programs, projects

The modern life of society requires significant changes in the content of social policy implemented in the institutions of social services to the population. A specialist in social work in the current conditions should be focused on solving certain problems aimed at improving the quality of life of the population, harmonizing relations in the "man - society" system. That is why in GBU SO KK "Leningrad complex center of social services for the population" the task of training a specialist who is ready to carry out professional activities at a high intellectual and creative level comes to the fore. Thus, training is focused on acquiring a skill aimed at clearly defining problems, searching for non-standard fundamentally new creative solutions, as well as their application and implementation. In connection with the task, it became necessary to restructure the organization of social work to a new vision from the point of view of a project approach using systems thinking, while involving all social specialists: heads of structural divisions of the institution, social work specialists, social workers, psychologists, social educators, teachers - organizers and other employees of the institution. Mastering modern methods of implementing projects, social service programs is an increase in the professional competence of employees, the implementation of their intellectual creativity.

Like any professional activity, learning the technological process is not a one-time act, but phased work, requiring a logical conclusion. The preparatory stage for solving the set tasks is to determine the form of the target impact.

At a training workshop "Design as a kind of activity", which is considered as an educational program, mastering the methodology of project management is carried out. The seminar involves the training of specialists in social sphere on design: firstly, as a learning technology based on the project approach; secondly, as a collective activity to create a mechanism and ways to implement the project.

At the first stage, the concept of “technology of social work” is revealed as a process of professional assistance of various types to a person who finds himself in a difficult life situation that he cannot cope with on his own; algorithm of the specialist's activity, the result of which is a significant improvement in the client's life.

When analyzing problems and identifying the causes of their occurrence, goals are formulated, tasks and their sequence are clearly defined, and mechanisms and tools for implementation are developed.

To exclude work with citizens served by standard planning methods, the rules for compiling a program are being worked out (Figure 1).

Figure 1 Scheme for compiling the program and plan

As an activity, design has its own structure. The structure includes several relatively independent, but still mutually dependent steps:

identification of the key problem;
researching;
development of the project program;
formation and execution of project documentation;
implementation of the project product.

Figure 2 shows a graphical model of ongoing programs or projects.

Figure 2 Block diagram of programs and projects

Knowledge technological scheme allows the social worker to get an idea of the progress of the work to be done.

It is important to understand that it is impossible to master the design culture only theoretically. Having received a certain amount of knowledge on creating a project, we proceed to the next stage of training employees in design.

Practical development of project methods of work is carried out at the seminar in joint work on the development project "Step of Development". This is the first introductory method of practical activity, which creates a model for solving specific socially significant problems of categories of citizens in need of assistance (Figure 3).

Figure 3 Algorithm of work on the project "Step of Development"

Preparation for the targeted impact was an independent study by the employees of the accumulated experience in the field of creating social projects published in journals, methodological literature; development and publication of the “Methodological guide for project activities”, “ methodological recommendations on the analysis of the results of project activities”; making a presentation.

According to its content, the mechanism for the phased implementation of the project is determined. At the first stage, the relevance of the issue is highlighted, which consists in the need to increase the level of professional competence of the center's specialists, goals and the expected result are formulated. When determining goals and results, an ambiguous reaction of those present is possible, but this fact is explainable. Firstly, resistance occurs for psychological reasons: any person experiences confusion of feelings, a change of mood when faced with changes, something new. Secondly, difficulties arise due to the lack of own experience in project activities. Based on the presentation of the situation, a strategy for changes in the current situation and the possibility of an alternative are developed. The key goal is to study the project implementation methodology and apply it in practice. After repeating and generalizing the sequence technological process, which was analyzed at the previous seminar, there is an acquaintance with the traditional design model: goal setting, determination of the mechanism for performing the tasks, selection of tools, effective use available resources, development and implementation of activities, analysis and documentation.

The second stage is devoted to the implementation of the project itself. Each participant receives teaching materials. The manual contains blocks of project development, factors that ensure its effective implementation. Based on the project development mechanism, in parallel, the actions taking place in the audience are analyzed and monitored, thereby emphasizing the inclusion of specialists in project activities.

Forecasting negative effects when changes are introduced, it is carried out using a questionnaire. This is the third stage of the Development Step project. The target indicators are: the level of methodological literacy and professional competence of employees, the degree of involvement of the seminar participants in project activities, the assessment of the realization of each participant's own potential, the number of project ideas put forward.

Understanding the importance of project-oriented activities allows a modern specialist to communicate more communicatively and more efficiently with other project participants (project team), make an effective contribution to the organization and implementation of the project, present the project informatively to both the professional community (experts), and customers and users; analyze and evaluate their professional and personal skills.

The development of a project approach in the social sphere in the Leningrad KTSSON in the format of programs and projects for clients to provide various social services, to prevent a healthy lifestyle, to develop scenarios and activities for various categories of citizens, information and reference materials for employees of the center is aimed at ensuring social culture , the participation of each specialist in solving the problems of social services, the well-being of the population.

The result of the introduction of social design technology into the practice of the center is social projects and programs (table 1) for employees and clients of the center.

Implemented social projects and programs

Name of the program (project)	Targets and goals	Approbation result
"Development of hospital-replacing technologies of social services with a primary focus on the provision of social services at home"	Objectives: to support the status of an elderly person and a disabled person at the expense of the volume of social and medical services through the organization of permanent care; assistance in solving the problems of family members engaged in labor activity. Tasks: creation of favorable conditions for the elderly and the disabled in the restoration and maintenance of lost and the formation of new communication skills; achieving the best possible standard of living for people with disabilities at home.	The activity of nurses in the “permanent care unit” reduces the risk of complications and exacerbations of existing diseases of sedentary people who need constant care in their usual home environment.
Agitation train "For a healthy lifestyle and happy old age"	Goals: prevention of recovery and expansion of ideas about the possibilities of maintaining a healthy lifestyle in old age with an orientation towards an active life position; providing an opportunity to receive cultural pastime for clients of home-based services, both at home and outside it. Tasks: organization of individual at home and collective in the institution sites (stops) of the "agitation train" for leisure activities; development of skills for organizing their own leisure of served citizens.	Proper organization of leisure and recreation satisfies the educational needs of the elderly, especially people with limited mobility outside the home, helps to relieve social tension, isolation, and provides an opportunity to integrate into public life.
"Life Safety"	Purpose: prevention and elimination of deaths of elderly citizens and the disabled from dangerous situations of natural, technical. and social character. Objectives: to study with serviced elderly citizens the basics of a full-fledged safe existence; mastering the methods and techniques of protection, allowing to minimize the possible damage to oneself and others.	The increased vigilance of the elderly at home, on the roads, to their own health prevents accidents in all spheres of personal and social life.
"Let's help each other"	Goals: development of social activity of elderly citizens and children through joint activities; building historical ties between the younger and older generations. Tasks: increasing motivation for volunteering, maintaining morale, positive interest in life; creation of conditions for self-realization of elderly citizens and children through the use of their skills and abilities in joint activities.	Development volunteer movement among pensioners makes it possible to attract active citizens old age and realize their potential for the benefit of others.
"Interest-station "Welcoming Yard"	Objectives: to organize socio-cultural leisure activities in the interests of the older generation. Tasks: to provide conditions for choosing a creative platform, based on their own interests; provide an opportunity for creative development.	Courtyard areas unite creative people, contribute to the preservation of the traditions of hospitality of the Kuban Cossacks
"Leisure transit"	Purpose: to expand the range of leisure preferences of older citizens living in rural settlements of the region who do not have the opportunity to visit houses of culture, libraries, museums, cinemas. Tasks: affordable provision of cultural and entertainment events; socio-psychological rehabilitation through the expansion of the circle of contacts; improving the quality of life of the elderly.	Filling free time with an organization cultural events allows to overcome isolation from the full life of the older generation.

Any methodological activity is based on experimental implementation, achievements and is aimed at a comprehensive increase in competence, the acquisition of new competencies and the professional growth of each specialist of the institution.

Links to sources

Tukkel I.L., Surina A.V., Kultin N.B. Management of innovative projects: textbook / Ed. ed. I.L. Tukkel - St. Petersburg: BHV-Petersburg, 2011, 416 p.
Seleznev P.S., Zhuk S.S. Control social projects. Monograph / Publishing House: Prospekt, 2016, 96 p.
Morozov A. social engineering in social work. Tutorial/ Publishing house: Infra-M, 2015, 208 p.
Khairullin V.A. Assessment of the budgetary and social effect in the development of state investments / V.A. Khairullin, E.V. Shakirova. - Ufa: RIC UGNTU, 2013. - 54 p.

Implementation of a project approach in the activities of a social service institution

Providing residents of the municipality Kondinsky district with high-quality and timely social services in the institution. Social services for the elderly and disabled in specialized, social rehabilitation, department and boarding schools of small capacity for the elderly and disabled. Social rehabilitation and adaptation of children and adolescents in difficult life situations in daytime conditions. Social rehabilitation of disabled children and children with disabilities in the conditions of daytime and round-the-clock stay. Organization of recreation and rehabilitation of children and adolescents who need special care of the state in summer period. Strengthening the material and technical base of the institution.

According to the department of collection and processing of statistical information of Khanty-Mansiyskstat in the Kondinsky district, 35407 people live on the territory of the Municipal Formation Kondinsky district, of which children aged 0 to 14 years old - 8273 people, 18 years old - 616 people, family ratio according to the 2002 census year is 2.9, i.e. the total number of families living in the district is 6202, families with minor children - 5344. The total number of pensioners is 9247 people; disabled adults - 1718 people, disabled children - 121 people.

A significant number of elderly citizens live in the region. Consequently, the number of economically active population is relatively low, about 20 thousand people. In connection with the reductions in production, the level and, as a result, the low standard of living of a certain part of the population has increased. Unfavorable economic indicators led to an increase in family troubles: family conflicts, child and adolescent homelessness, alcoholism, etc.

Differentiation of demographic indicators in the district, as well as an analysis of age and social needs, makes it possible to predict a significant demand for social services provided by the Comprehensive Center for Social Services for the Population "Fortuna".

At present, the form of social service has really become widespread in the Kondinsky district. For many residents of the Kondinsky district who find themselves in a difficult life situation, our Comprehensive Center has become a place where they can get help. Today, about a third of the residents of the district receive the services of our center.

Analysis of program implementation.

Evaluation of the effectiveness of the program in order to identify its strengths and weaknesses, prospects for further development.

4. a brief description of program activities

Providing residents of the municipality Kondinsky district with high-quality and timely social services.

The activity of the Institution is aimed at carrying out social, health-improving, pedagogical, preventive and other measures, in connection with which the Institution carries out:

Monitoring of the social and demographic situation, the level of socio-economic well-being of citizens in the territory of the municipality Kondinsky district. Conducting an analysis of the quality of life and the level of well-being of citizens, through sociological and monitoring studies throughout the territory serviced by the Institution; Identification and accounting of citizens in need of social support, permanent and temporary nature of its provision. Implementation of early detection and registration of citizens who find themselves in an extreme life situation and citizens in dire need of social support in order to provide them with assistance; Providing citizens with social, socio-medical, social, socio-economic, socio-psychological, socio-pedagogical, social and legal and advisory services, in accordance with the list of social services guaranteed by the national standard of the Russian Federation. Expansion of the range of services provided and continuous improvement of the quality of social services; Social support for families and children, participation in the prevention of neglect of minors, protection of their rights. Activities aimed at early detection of trouble in families, at reducing and preventing social orphanhood, organizing the prevention of neglect and homelessness of minors, juvenile delinquency and crimes; Introduction and development into practice of new forms and methods of social services, including the quality management system of the institution. In order to increase performance efficient operation institutions; Carrying out activities to improve the professional level of employees of the Institution. In order to ensure constant professional suitability and improve the efficiency of the personnel potential of the specialists of the Institution; Organization and conduct of outreach work with the citizens of the region, through work with, as well as the production and distribution of methodological materials, leaflets, memos, etc .; Organization and holding of methodological, training and other seminars, conferences and other events that contribute to improving the efficiency of social assistance to the population. Involvement of state, municipal and non-state bodies, organizations and institutions (health, education, employment services and others), as well as public organizations and associations to organize joint activities to provide comprehensive social support to elderly and disabled citizens, families and minors, children with disabilities and disabled children and citizens in an extreme situation; Social rehabilitation of children with disabilities and disabled children. Creation of conditions for the upbringing and socialization of this category of children, the protection and promotion of health, the provision of intellectual and personal development, the organization of leisure, the maximum development of the creative abilities of children with limited physical and mental capabilities, the formation of needs for self-development and self-education; Conducting rehabilitation courses for children with disabilities and children with disabilities in a round-the-clock stay on the basis of a rehabilitation department for children and adolescents with disabilities gp. Mezhdurechensky, under the program "Together with Mom"; Social rehabilitation and adaptation of children with disabilities and children in need of special care of the state in the branch of the institution gp. Kondinsky; Social rehabilitation of elderly citizens and disabled people on a voucher, course system in conditions of daytime and (or) round-the-clock stay; End-of-life care and improvement medical care in stationary conditions on the basis of the department - a boarding school of small capacity for the elderly and the disabled.

5.Principles of social service in the institution

Social services in the Institution are based on the following principles:

Differentiated and targeted approach - differentiation of assistance to various categories of the population with the real situation of each client; Equality and accessibility - the inadmissibility of any form of discrimination against the clients of the institution, regardless of their national, cultural, regional differences, in the course of providing social assistance and social services. Availability of social assistance to all citizens who need it; Complexity - covering all aspects of the client's life, providing him with comprehensive assistance from the institution to solve the problem; Voluntariness - acceptance by the client of assistance from the institution only on a voluntary basis; Humanity - a respectful attitude towards the client, a manifestation of philanthropy and humanity towards him; Prioritizing the provision of social services to minors in difficult life situations; Confidentiality - non-disclosure by employees of the institution of information about the client without his oral or written permission. Informing the client, as far as possible, about the disclosure of confidential information and the possible consequences when discussing services, before disclosing information (as required by law or with the consent of the client); Preventive orientation - the orientation of social assistance to the prevention of negative phenomena, carried out on the basis of an analysis and forecast of the development of the situation; Feedback - the presence and development of direct and feedback between the client and the institution; Comprehensive validity - legal, economic, scientific justification of the social activities of the institution.

6. Core values of the Institution

Client of the Institution - his personality, interests, needs, opportunities; Employee of the Institution - his individuality, motivation for his and personal growth; A team of like-minded people is one of the main conditions for the existence and development of the Institution; The culture of relations is one of the most important components of a harmonious society, therefore, the matrix of relations:

employee - client; colleague - colleague; leader - subordinate leader.

7. Program implementation mechanism

The program is being implemented budget institution Khanty-Mansiysk autonomous region-Yugra "Comprehensive center of social services for the population" Fortuna ". Through interaction with all subjects of prevention, as well as in the framework of cooperation with and other interested institutions.

The solution of the tasks specified in the program is provided within the framework of the implementation of legislative and other acts, the introduction of new forms and methods of work, as well as the activation of program-targeted activities in the institution.

8. Expected results

1. Ensuring the fulfillment of the state task in accordance with the approved list of public services (works) provided by the institution as the main activities. Increasing the number of social services provided by the institution.

2. Improving the quality and increasing the volume of rehabilitation, adaptation measures and services provided to minors in need of special care from the state, including children with disabilities, children with disabilities.

3. Improving the quality of life of senior citizens.

4. Obtaining confirmation of demand in rehabilitation courses for children with disabilities and children with disabilities in the conditions of a round-the-clock stay under the program "Together with Mom". Stable implementation of 85-90% of vouchers for rehabilitation courses.

5. Effective work of the social - rehabilitation department for children and adolescents with disabilities and children in need of special care of the state in the city of Kondinsky.

6. Ensuring the availability of inpatient medical care for patients in the terminal stage.

Conclusion

The implementation of the program will lead to a number of important social results in the territory of the municipality Kondinsky district:

Ensuring the availability and improving the quality of social services, the effectiveness of social services for the population;

Providing social services to those categories of clients who, due to objective reasons, are not able to help themselves;

Activation of the personnel potential of the employees of the Institution, by involving them in participation in advanced training courses, seminars and competitions.

The implementation of the activities provided for by the program will help optimize the effective activities of the Institution, bringing it in line with the standards. The range of social services provided to citizens who find themselves in a difficult life situation will also improve qualitatively through the introduction of new social technologies and the use of the creative potential of the Institution's staff. The availability and quality of social services as the final result of the program implementation will indicate, firstly, the sustainability of social services for the population in the territory of the municipality Kondinsky district in terms of ensuring the interests of citizens in difficult life situations, and secondly, the readiness of the institution to satisfy needs as much as possible citizens in social services and social services, thirdly, the coverage of a larger number of families raising children and adolescents with disabilities living in the administrative territories of the municipality Kondinsky district and the provision of all types of services to needy citizens, which in turn will have a positive impact on the performance of the institution.

Annex 1

Legislative and regulatory framework for social services in the Institution

Currently, social services for the population are regulated by the following regulations:

Federal Law of 01.01.01 No.-178-FZ "On State Social Assistance";

Federal Law of 1995 "On the Fundamentals of Social Services for the Population in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 1995 "On Social Services for Elderly Citizens and the Disabled" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On Disabled Persons in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On Basic Guarantees of the Rights of the Child in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On the Fundamentals of the System for the Prevention of Neglect and Juvenile Delinquency";

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the organization of social services for the elderly and disabled in Khanty-Mansiysk Autonomous Okrug-Yugra";

Decree of the Government of the Russian Federation of 01.01.01 No. 000 “On the procedure and conditions for paying for social services provided to elderly citizens and disabled people by state and municipal institutions social services”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 No. 19-P "On the list of state-guaranteed social services provided to the elderly and the disabled, and the regulation on the procedure and conditions for the provision of free, partially paid and paid social services to the elderly and the disabled" KhMAO-Yugra";

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of free and paid social services to citizens in difficult life situations in Khanty-Mansiysk Autonomous Okrug-Yugra";

Decree of the Government of Khanty-Mansiysk Autonomous Okrug No. 4-P dated January 1, 2001 “On the procedure and conditions for paying for stationary social services for elderly citizens and the disabled, and amending the Decree of the Government of the Autonomous Okrug dated January 1, 2001”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated January 1, 2001 “On the procedure for providing social services to minors who are in a socially dangerous situation or in other difficult life situations in social service institutions of Khanty-Mansiysk Autonomous Okrug-Yugra”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated January 1, 2001 “On the procedure for establishing state standards for social services for the population in Khanty-Mansiysk Autonomous Okrug-Yugra”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 “On the procedure for determining and keeping elderly and disabled citizens in boarding schools of general and neuropsychiatric types of Khanty-Mansiysk Autonomous Okrug-Yugra”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the organization of social work on the basis of the precinct principle in Khanty-Mansiysk Autonomous Okrug-Yugra";

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of social services to persons without a fixed place of residence and employment in Khanty-Mansiysk Autonomous Okrug-Yugra";

Charter of the institution;

National standard of the Russian Federation GOST R 52142-2003 “Social services for the population. The quality of social services. General provisions» (adopted by the resolution of the State Standard of the Russian Federation of 01.01.01);

National standard of the Russian Federation GOST R 52496-2005 “Social services for the population. Quality control of social services. Basic Provisions” (approved by the Order of the Federal Agency for Technical Regulation and dated 01.01.01. .);

National standard of the Russian Federation GOST R 52498-2005 “Social services for the population; Classification of social service institutions” (approved by Order of the Federal Agency for Technical Regulation and Metrology of 01.01.01);

National standard of the Russian Federation GOST R 52497-2005 "Social services to the population. The quality system of social service institutions" (approved by order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01 N 534-st);

National standard of the Russian Federation GOST R 52884-2007 “Social services for the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled” (approved by Order of the Federal Agency for Technical Regulation and Metrology of 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social Services for the Family” (approved by Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social Services for Women” (approved by Order of the Federal Agency for Technical Regulation and Metrology dated January 1, 2001);

Regulations on structural divisions;

Job descriptions of specialists of the institution providing social services.

Other acts of the Russian Federation, Khanty-Mansi Autonomous Okrug - Yugra, Department of Labor and Social Protection of the Population.